Rocky mountain and fedex big thumbs down

resetjet
Posts
2557
Joined
3/16/2012
Location
Tampa, FL, USA
Edited Date/Time 7/31/2021 7:39pm
Fedex ground is indepedent contactors for the last mile. In our area, nobody wants to work, they all collect unemployment in this blue state and go to the beach. Rmatvmc. Only uses fedex ground and not ups on the east coast. They used to use ups. I ordered june 23. Wanted to ride that weekend. Checked tracking and my heart sunk when i saw a fedex number. Promptly called rmatvmc to ask them to hold the package for pickup at fedex facility thus avoiding fedex ground. They refused. After 10 days it was at local facility for 7, i call back they still refuse. I then get parts elsewhere, i then ask for refund on july 8 they refuse, they need package back first. Today jul 28 its still at locsl fscility now for a month, but they still refuse and btw they refuse to use ups even at my expense. My next order i phoned in and despite meeting the $75 free ship i had to pay $17 to ship usps and no oils. It wasnt thier
Problem to start. They madr it into one. East coasters avoid fedex and rmatvmc. I diputed with cc company. I am done making phone calls.
5
63
|
zookrider62!
Posts
6825
Joined
12/22/2008
Location
Plano, TX, USA
7/28/2021 7:46am
looks like you're done spelling too
35
3
Bruce372
Posts
6329
Joined
4/1/2008
Location
USA
7/28/2021 7:51am
You could move to a red state, I hear business is booming in places like Alabama.... at least for the hospitals.
26
75
seth505
Posts
10214
Joined
4/1/2008
Location
SD, CA, USA
7/28/2021 7:51am
Is there anything we can do to help you through this horrific time in your life?
23
1
TooTallJason
Posts
626
Joined
11/10/2020
Location
Denver, CO, USA
7/28/2021 7:53am
Sounds like a prime opportunity to start a last mile courier business.

Unless you're lazy and don't want to work?
29
2

The Shop

Robbirob25
Posts
404
Joined
11/19/2007
Location
Fort Wayne, IN, USA
7/28/2021 7:53am
looks like you're done spelling too
Really, Dude?
It appears to me, he has attempted to do all the right things. I also understand posting his concern here does nothing to remedy his situation, but at least he is letting others know to beware. Nothing more.
I really don't really see it necessary to attack the spelling errors... But if it gets your rocks off? Then be that guy.
24
23
sandhills
Posts
320
Joined
5/4/2021
Location
Scotts Valley, CA, USA
7/28/2021 8:08am
FedEx ground was garbage before the pandemic, before stimulus checks. FedEx Express is also independant contractors last mile and they're still great as ever.

I also blame RMATV for using FedEx Ground though. I ordered two tires recently, one shipped via ontrac and arrived in two days, the other by FedEx Ground and arrived over a week later.
3
3
aeffertz
Posts
12771
Joined
7/16/2015
Location
La Crosse, WI, USA
7/28/2021 8:12am
Sounds like you're calling the wrong people. This is a FedEx problem at this point, not a RMATV issue. Go to the FedEx website and enter your tracking number. From there, you can choose to hold it at a FedEx location near you for you to pick up.
17
2
rohleder644
Posts
1054
Joined
1/18/2011
Location
Lee’s Summit, MO, USA
7/28/2021 8:20am
Rocky Mountain’s unwillingness to correct a shortcoming in their business model is their problem. And, it’s certainly their prerogative. But there ain’t nothin wrong with ol boy sharing his experience. I didn’t hear any “canceling” going on. Just a consumer sharing his poor experience on a discussion forum of like minded individuals that have a high likelihood of using the same service he’s just been disappointed with.
19
14
Falcon
Posts
12575
Joined
11/16/2011
Location
Menifee, CA, USA
7/28/2021 8:26am
aeffertz wrote:
Sounds like you're calling the wrong people. This is a FedEx problem at this point, not a RMATV issue. Go to the FedEx website and enter...
Sounds like you're calling the wrong people. This is a FedEx problem at this point, not a RMATV issue. Go to the FedEx website and enter your tracking number. From there, you can choose to hold it at a FedEx location near you for you to pick up.
My wife had a similar problem with FedEx; her package that she paid $50 extra for 2-day delivery was stuck at a local facility for 28 days. FedEx refused to let her just pick it up at that facility, declined to explain why it wasn't moving, and refused to refund her for the additional shipping charges, even though they did not meet their 2-day time frame. (They missed it 14 times over, in fact.) We eventually got the package and we petitioned Paypal for a refund on the shipping. They took the $ right back from FedEx.
13
yak651
Posts
9044
Joined
8/26/2006
Location
Appleton, WI, USA
Fantasy
7/28/2021 8:40am
Florida is a blue state??
lol
24
byke
Posts
3161
Joined
8/12/2015
Location
Auburn, CA, USA
7/28/2021 9:26am
The quality of delivery services are very regional. FedEx and UPS are good over here, but UPS is horrible at our work spot in east Texas. And some people have great luck with OnTrac, but they've been a thorn in my side for a decade, literally stealing packages. I just can't throw money away by ordering from Rock Mountain anymore, because of their insistence on using OnTrac. I've been able to get around it with Amazon by sending packages to the nearest locker, since they use their own trucks/people for that and do a good job.

Ultimately, American businesses just don't have the skill or technology yet to be able to add a feature to our online accounts to permanently exclude regionally problematic carriers. Someday we'll evolve far enough as a species to be able to grasp html. I'm hoping my grandkids won't be dealing with it in the 2100's, but I suspect it will take even longer.
3
TyRod
Posts
116
Joined
4/9/2020
Location
USA
7/28/2021 9:34am
Thankfully RMATV and FedEx has consistently provided me awesome service and delivery!!
It's when being shipped by USPS that delivery is ever delayed here.
9
Roostermx58
Posts
1548
Joined
9/18/2013
Location
Wilmington, NC, USA
7/28/2021 9:35am Edited Date/Time 7/28/2021 9:36am
Sorry you're having a problem with your order.

I most recently ordered from RMATV on June 4th. They shipped on June 5th and arrived on June 9th via FedEx. I also order on April 20, they shipped the same day via FedEx and arrived on April 23rd. I am also on the east coast (NC).

I've always been happy with their service.
5
1
Bruce372
Posts
6329
Joined
4/1/2008
Location
USA
7/28/2021 10:02am
looks like you're done spelling too
Robbirob25 wrote:
Really, Dude? It appears to me, he has attempted to do all the right things. I also understand posting his concern here does nothing to remedy...
Really, Dude?
It appears to me, he has attempted to do all the right things. I also understand posting his concern here does nothing to remedy his situation, but at least he is letting others know to beware. Nothing more.
I really don't really see it necessary to attack the spelling errors... But if it gets your rocks off? Then be that guy.
You don't see the irony that someone complaining about laziness and competence lacks the effort or skill to complain with correct spelling?
12
9
ZOBITO
Posts
572
Joined
9/6/2020
Location
MX
7/28/2021 10:08am
I'm sure they're both glad to know you're "done making phone calls".
Wink
4
3
mx317
Posts
5395
Joined
4/1/2008
Location
USA
7/28/2021 10:15am
I ordered from RMATV yesterday and it shipped from Ky and is out for delivery today. It was shipped FedEx also.
7
2
Owen H
Posts
100
Joined
6/18/2021
Location
Paducah, KY, USA
7/28/2021 10:29am
Bruce372 wrote:
You could move to a red state, I hear business is booming in places like Alabama.... at least for the hospitals.
Actually it's business as usual, turn your TV off.


Anyways, Currently in the same boat. RM got my stuff out quick for next day but FedEx botched it.
4
5
crusher773
Posts
2026
Joined
12/23/2009
Location
Coweta, OK, USA
7/28/2021 10:33am
FedEx , UPS and USPS are all pretty terrible I had a horrible time earlier in the year with FedEx and the ECM for my truck being shipped to be rebuilt and it just sitting around for a week when I paid for 2 day shipping. The worst to me is you call and can't get a number or speak to anyone in the US. You get sent to India every time. I finally rattled enough cages to get a number to our local FedEx hub and you can bet that sucker is saved in my phone. The customer service with all of them when there is a problem is just terrible.
3
1
Bruce372
Posts
6329
Joined
4/1/2008
Location
USA
7/28/2021 10:34am
Bruce372 wrote:
You could move to a red state, I hear business is booming in places like Alabama.... at least for the hospitals.
Owen H wrote:
Actually it's business as usual, turn your TV off. Anyways, Currently in the same boat. RM got my stuff out quick for next day but FedEx...
Actually it's business as usual, turn your TV off.


Anyways, Currently in the same boat. RM got my stuff out quick for next day but FedEx botched it.
Wall Street don't seem to agree.
1
5
Owen H
Posts
100
Joined
6/18/2021
Location
Paducah, KY, USA
7/28/2021 10:38am
Bruce372 wrote:
You could move to a red state, I hear business is booming in places like Alabama.... at least for the hospitals.
Owen H wrote:
Actually it's business as usual, turn your TV off. Anyways, Currently in the same boat. RM got my stuff out quick for next day but FedEx...
Actually it's business as usual, turn your TV off.


Anyways, Currently in the same boat. RM got my stuff out quick for next day but FedEx botched it.
Bruce372 wrote:
Wall Street don't seem to agree.
Seek professional help.
5
7
dkurtd
Posts
1143
Joined
4/15/2018
Location
USA
7/28/2021 11:31am
looks like you're done spelling too
Robbirob25 wrote:
Really, Dude? It appears to me, he has attempted to do all the right things. I also understand posting his concern here does nothing to remedy...
Really, Dude?
It appears to me, he has attempted to do all the right things. I also understand posting his concern here does nothing to remedy his situation, but at least he is letting others know to beware. Nothing more.
I really don't really see it necessary to attack the spelling errors... But if it gets your rocks off? Then be that guy.
Bruce372 wrote:
You don't see the irony that someone complaining about laziness and competence lacks the effort or skill to complain with correct spelling?
My father only made it as far as the eight grade, he was the hardest working man I knew. Also, he couldn't spell or use a computer. So, literacy and work ethic don't automatically go together.
18
ZOBITO
Posts
572
Joined
9/6/2020
Location
MX
7/28/2021 11:54am
Right from the start, even though it's properly spelled, this has to be one of the dumbest things I read here for a while...

"In our area, nobody wants to work, they all collect unemployment in this blue state and go to the beach."

About as moronic as if I wrote "All motocross fans are damn stupid"...
7
10
Leeham
Posts
1159
Joined
10/29/2018
Location
Rochester, WA, USA
7/28/2021 11:56am
Holding a company responsible when they are no longer in control of what happens is irrational. Any of you guys work in a shipping warehouse? Bunches of stuff gets lost, broken, or misshipped all the time.
Watch the OP order from Motosport and they ship his stuff via Fedex and it gets lost again lmfao. What a random
2
4
mb60
Posts
5694
Joined
3/7/2010
Location
GRAPEVINE, TX, USA
7/28/2021 12:02pm
So only Fed Ex sucks in the blue states ?
6
7/28/2021 12:26pm
no one even mentions the fact that if you order from your dealer they can deal with all the BS and you support your local shop
6
4
resetjet
Posts
2557
Joined
3/16/2012
Location
Tampa, FL, USA
7/28/2021 12:36pm Edited Date/Time 7/28/2021 12:37pm
Ok. I live in florida, a mostly red state. Desantis cancelled federal and state covid unemployment months ago. Here in nj where i spend the summer, which is a blue state, they are taking it to the end. They are allowing people to not get evicted, and get up to $1000 a week unemployment, so guess what? Everybody is strapped for employees. There are signs everywhere for help, with $500 or $1000 signing bonus. Dunkin is offering $23 an hour to make doughnuts. No rent, $1000 a week and spend your days at the shore, gambling the free money away at atlantic city. Why work for $23 an hour?

Anyway this post was just to make others aware that if you are an east coaster, and you need parts to race next week, you may want to take this into consideration. Also i would bet it will get back to rmatvmc and they may think about it also.

I really dont take time to write correctly on a message board while posting on the fly with my phone. I can ashore you that i kan spel corectley.

Have a nice day and get off your phone and go ride!!!!
12
16
bigk218
Posts
1463
Joined
1/2/2018
Location
Summerville, SC, USA
7/28/2021 12:49pm
I hear they put baggett in the mail.
Tracktor
Posts
2343
Joined
8/17/2006
Location
The RTF/Amboy, WA, USA
7/28/2021 12:55pm Edited Date/Time 7/28/2021 12:55pm
I don't think that is correct. The shipper has to open a claim from my experience. I had a 200 lb package being delivered from AZ-WA. Fedex all of a sudden showed it going from ID to PA then sitting. Customer support said completely normal. Called the vender (rubberflooring.com great company) They shipped another 2-day and went after Fedex for the cost. Fedex would not open a case at my request had to be shipper so RMATV seems to be incorrect....had same thing with damaged package. Shipper opened claim...
Madc32
Posts
250
Joined
7/10/2014
Location
Portland, OR, USA
Fantasy
7/28/2021 12:58pm
Fed Ex has been getting record volume for almost two years now due to the pandemic. Fed Ex Express has run their employees into the ground(no pun intended). Fed Ex express refuses to buy new vehicles or invest in it's employees. Last year Fed Ex express gave a 2% pay increase to drivers and handlers. Fed Ex express is running at 60-70% capacity as far as employees go. The people who have stayed on are doing there own routes and other routes as well. Folks are worn out and resigning constantly. Turnover is incredibly high.
Amazon pays more to start than Fed Ex express pays after 3 years of service. In fact, Fed Ex express pays more to start than it does employees with three years of service due to the lack of pay increases. Morale is in the gutter. Fed Ex stopped contributing to the pension plan and people who started after 1/2020 aren't eligible for a pension at all. Even though Fed Ex pays roughly $3-$5 hour less than the competition for package handlers they refuse to consider raises. This is why service is so bad. Food for thought when ordering online this holiday season.
Fed Ex express is the parent company, Fed Ex ground is the contacted company. Many of my peers including managers are leaving express for ground which would have been unbelievable a few years ago.
I don't know of anyone who is quiting to lie on the beach and collect government checks. If that were an option no one would be working.
8
1
BroFoSho
Posts
739
Joined
9/26/2013
Location
Tucson, AZ, USA
7/28/2021 1:05pm
OK snowflake
2
4

Post a reply to: Rocky mountain and fedex big thumbs down

The Latest