Rocky Mountain ATV, slowly becoming the worst company to deal with.

Seems like us West Coast guys generally haven't had shipping problems, but East Coasters have.  I wonder if the issue is their Kentucky warehouse?

I’m actually over in Kentucky, typically I don’t have issues and have most of my stuff here next day. Typically if I order bigger items plastics, tires, something like that they ship fedex and I have no issues. If I order something small oem parts, small nuts and bolts and they ship usps it takes 4-5 days sometimes. But if I’m in a bad rush I’ll just drive the hour and go and get it myself.

when i order from them i usually have it packaged well and delivered in 24 hours from the utah location… but when i see its shipping from the KY warehouse its usually 1-2 weeks to get it, very frustrating. That being said every time i have called customer service they have been fantastic to deal with for my orders. 

I haven’t ordered from them in a year, but the shipping timing really got better (for the NW anyway) when FedEx improved their Troutdale OR facility. The packing material was never lacking, but again it’s been a little over a year so that may be different now. 

Rmatv has always been the fastest around 1-2 days normal shipping and best place to shop for me. Never have had a single issue. Motosport or anywhere else takes 5-7 days to recieve anything and usually better pricing/race gas money on rmatv. 

I just ordered two tires and two nitro mouse from them, yesterday…should be here tomorrow? it used to be next day…but COVID messed that up…since then it’s been two days standard.  

Fed-X? Everything I get from them come On-Trac, I thought On-Trac was all they used? My stuff 99% of the times ships from Utah. 

I’ve had mostly positive experiences with RMATV. Use their OEM parts finder often and even bought a Tusk rear brake pedal when I didn’t find a better aftermarket option out there. Have seen some questionable packaging but product typically shows up quickly and packaged properly. 

East coast longtime RMATV customer. Very little problems over the years with them and if I did it was addressed quickly over the phone. With them recently moving to On-track for shipping I will say they suck pretty bad. Had a tool ordered for a KTM piston clip delivered and they put it right behind my wife’s garage door instead of walking their lazy asses 15 steps to a covered porch. She never saw it and backed right over it. Thankfully it wasn’t something that could’ve broken. They’re still my go to for our parts 

They need to go back to strictly using FedEx shipping. About a year ago they went to OnTrac and it’s 4x the amount of time vs FedEx. Everytime you order something it’s a roll of the dice on who they will use. 

Heck I didn’t even know that was an option 

Packing material is cheap to buy. Companies that don’t use it are chumps and cheap, and it screams we don’t care. The reason tires will ship in a box is because UPS & FedEx charge extra if a box is not used. 

Agreed-for my shipments they started using OnTrac a couple months ago and they are odd for sure..

One time OnTrac claimed they didn’t feel safe leaving a package at my house -I literally live on a private road with 5 acre lots..

They also delivered a package this past Sunday night at like 8pm…but a couple days late.

I am also irritated with Motosport…been buying from them for many years. Last month I bought a Scalvini pipe for my 2000 CR 125- I carefully tried to fit the pipe up and it wasn’t even close to fitting. I immediately reached out and told them it didn’t fit and they initially told me I couldn’t return it because I tried to fit it up to the bike. After I long discussion they finally agreed to return it after talking to a manger...I was like WTF..

And what was their reasoning as to how you should have determined it didn't fit without trying to install it?

Yeah- they just kept saying because it was “installed” I couldn’t return it. They made me send pictures of the pipe then reluctantly agreed to return it.

I was like 30 seconds away from losing my cool and threatening to blast them on VitalMx…lol…

Good grief; that comforting customer service.

Once I got an FMF pipe for an '03 CR250 that must have been made after lunch on a Friday when someone had waaaaay too much Tecate. Numerous defects such as incorrectly located mounting tabs and the sections weren't oriented correctly with each other - if you got the header lined up with the cylinder the stinger wasn't near where it needed to be to mount to the frame. Kind of hard to see all that in 3D space without putting it up to the bike. Thankfully I got it worked out but it's not like these pipes are made perfectly, 100% of the time. 

To have that attitude tells me you want me to spend my money somewhere else.

I've witnessed them mature as a business over the years - which doesn't always mean the best experience for every customer.

The best years IMHO were ~ 2005-2012-ish.

They once let me return like $500 worth of unused merchandise after 2 years (found a bin of stuff I totally forgot about). That was amazing ... and unsustainable. I get it.

Their prices also increased significantly and now they are nowhere near the best deal, they are simply average. For them, and their growing operation, an extra dollar here and 10 cents there add up with their huge customer base - big time. Can I blame them? No way.

Their service has always been good for me, however, and their reps on the phone always get me squared away.

No complaints, just don't use them anymore unless I need to, and the direction they are going squeezing out others in specific areas is, well capitalism.

Freedom of choice is AWESOME. I try to never forget that.

RM was advertising job positions for in house IP and patent attorneys last year. The job postings said they needed lawyers to evaluate in house product designs. You can probably figure out what that means. There’s a lot you can glean from a business’s strategy by looking at their recruiting practices. 

On the consumer side, I had a pretty serious issue with them last year that I won’t get into here. The business definitely seems to be going in a worse direction. I’ve taken my most recent purchases to the actual manufacturer company’s website or my local shop. 

Two things I feel need addressed is the lack of packing material and lack of tape on the boxes.  I've had a few orders that had almost no packing material with things just banging around inside the box.  Also had one box with only one can of Maxima SC-1 supposed to be in it, when it showed up it was an empty box because they used a single piece of tape on the top, and one side of the lid had pushed in and the can was gone.  I happened to be outside when the delivery driver (this one was fedex) arrived and I refused delivery after seeing the lid open and the box was empty.  I will say when I called them, they shipped another, but it should never get to that.  The shipping department management/supervisors need fired (at least at the Kentucky warehouse).

Only recent issue I had was ordering oem Yamaha fork seals. The kit they list on their oem page is their own custom kit to rebuild 1 entire fork, washers, seals, bushings, orings, etc. It was displayed in a way which I was under the impression it was the normal Yamaha seal kit with 2 dust covers, 2 seals, and 4 bushings for rebuilding 2 fork seals. I was kind of annoyed that I had to order a second kit, was given way more parts than I wanted, with no real disclosure of what the kit included plus I missed my riding trip waiting on the second kit to arrive

Build a relationship with your local dealerships and help keep them in business.   Shops closing up all over the country because people are so quick to jump online and spend money

I don't know why you're getting downvoted on this, you're 100% correct.  As someone who used to design tools for a living for another major tool company this absolutely happens all the time, granted a lot of their products are their own design and work quite well, there are plenty of ripoffs or designs changed ever so slightly as to be passable.  I'm a big RM fan and have never once had issues with their customer service, but the Tusk thing is an undeniable fact.   

Now as for the genius above you, that's the entitled attitude that makes this whole scheme work, "I don't care how I get my cheap stuff as long as I get it".  It's easy for people who have built nothing and contributed nothing to have that attitude, loser mentality.   

It’s not. 

This is admirable and I do always agree with supporting local shops. However our closest dealer for our brand is an hour away. We have three bikes now that get ridden and raced. Meaning we go through a ton of parts. Something breaks on a weekend and we need a part by the middle of the following week so the bike is solid for the next weekend. It’s just not feasible for some people to run to their local dealer. Also the few times I’ve made the trip or called about a part they have to order it anyway. 

Yes, the dealers should be proactive in building relationships with customers. I can accept being understaffed, but employing people who do not care and that are seemingly miserable to be at work will not get my money, especially if you are charging more than I can get it online. I'm getting the same level of service from powersports dealers as I get from auto dealers these days. The times have changed. 

Anyhow, Rocky Mountain ATV/MC is my go to for parts and accessories because accepting the occasional crappy packaging is easier than the disappointment from my local dealers.  

Long time and decent spending customer here too.  I’m in northern Indiana and most things ship from KY to me. If I order on Sunday, I have delivery by Tuesday 99% of the time. 
I agree with the packing problems, notably within the last 18-24 months. I’ve had exactly what you guys describe, delicate stuff floating around a giant box, caps to chemicals off, spray nozzles missing. Other than the recent package issues, the few times I have dealt with customer service the representatives were top notch and helpful. 

Where are you ordering from now that has better pricing? Bob’s/ BTO? Dealer or elsewhere?

I worked/lived there once upon a time but no longer live there. But why tf are you looking at where I’m from😂😂 It ain’t that deep dude