Stark Orders and Payments

MxAddic
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5308
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Location
USA
9/14/2023 6:50am
Charper732 wrote:
I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is...

I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is in production....status on the website has not changed. Still has a nov 15 delivery date. This is so fked.

It looks like they are building 1 bike every 2 months instead of 20 a day or you are being lied to.

2
9/14/2023 7:12am
I really hope those who have paid in full can get their money back. This isn't looking good.  Generic email responses, social media posts making everything...

I really hope those who have paid in full can get their money back. This isn't looking good.  Generic email responses, social media posts making everything looking rosy all the while ignoring the numerous people commenting that they haven't received their ride.

Stark taking full payments and not delivering product is damn near fraud. I don't know about everyone else, but where I'm from if a motor vehicle can't be delivered within 90 days of signing a sales agreement the contract is void and you get your money back. It's the law.

Is Stark untouchable? Who would you even reach out to to take action against them?

"if a motor vehicle can't be delivered within 90 days of signing a sales agreement the contract is void and you get your money back. It's the law."

That wouldn't apply across international borders, you would need to take action in a Spanish court.

If you purchased through a local dealer, you could take the dealer to court in the same state.

2
9/14/2023 7:14am
Charper732 wrote:
I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is...

I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is in production....status on the website has not changed. Still has a nov 15 delivery date. This is so fked.

MxAddic wrote:

It looks like they are building 1 bike every 2 months instead of 20 a day or you are being lied to.

The last reported VIN was 800, 3 months after customer #1 received his bike, so 66 per week, or 13 per day.

If anybody receives their Varg or looks at a demo bike at a dealer, can you post the VIN number?

MxAddic
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Location
USA
9/14/2023 7:33am
The last reported VIN was 800, 3 months after customer #1 received his bike, so 66 per week, or 13 per day. If anybody receives their...

The last reported VIN was 800, 3 months after customer #1 received his bike, so 66 per week, or 13 per day.

If anybody receives their Varg or looks at a demo bike at a dealer, can you post the VIN number?

I just called my local dealer. I was going to take a ride and check the vin. They don't have a bike yet but claim it will be here next week, lol.

1

The Shop

Charper732
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711
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Location
Scottdale, GA, USA
9/14/2023 8:46am Edited Date/Time 9/14/2023 8:46am

I initiated a chargeback today. American express gave me the phone number that is listed on their account...its a fake number😬

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djr
Posts
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1/18/2015
Location
GB
9/14/2023 8:50am
Charper732 wrote:
I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is...

I sent an email Tuesday demanding a refund. I never got a response and now this morning I got an automated email saying the bike is in production....status on the website has not changed. Still has a nov 15 delivery date. This is so fked.

MxAddic wrote:

It looks like they are building 1 bike every 2 months instead of 20 a day or you are being lied to.

The last reported VIN was 800, 3 months after customer #1 received his bike, so 66 per week, or 13 per day. If anybody receives their...

The last reported VIN was 800, 3 months after customer #1 received his bike, so 66 per week, or 13 per day.

If anybody receives their Varg or looks at a demo bike at a dealer, can you post the VIN number?

VIN numbers don't have to be sequential, only have to be unique to one bike. 

800 doesn't necessarily mean there are 800 Vargs built already 

1
9/14/2023 8:50am
Charper732 wrote:

I initiated a chargeback today. American express gave me the phone number that is listed on their account...its a fake number😬

That is scary. Does anyone here have a phone number to contact them or is Stark hiding behind email only?

MxAddic
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9/14/2023 8:57am
Charper732 wrote:

I initiated a chargeback today. American express gave me the phone number that is listed on their account...its a fake number😬

You might even find your delivery date more up fast when AMEX starts fingering them if your lucky.

1
JM485
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Location
Davis, CA, USA
9/14/2023 9:08am

Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means keep the conspiracy theories going. . .

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Charper732
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Scottdale, GA, USA
9/14/2023 9:13am Edited Date/Time 9/14/2023 9:19am
JM485 wrote:
Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means...

Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means keep the conspiracy theories going. . .

Dude, everyone got that email. Including me. Said there is a vin but they wont give me a number. The account doesnt reflect that and my new delivery date is still nov 15th. I was asked to pay in early July.

The stark group chats on FB confirmed this. People are getting vins in the 4-500 range which doesnt make sense for earlier people getting vins in the 700s.

One guy got a shipping confirmation, he is in the EU vin of 468. His delivery date was supposed to be June 30th.

Another guy got the email of it being in production with a vin of 552

 

Thats a 84 unit difference from an estimated june delivery to the "start" of production of a unit on 9/14...not promising.

Im not spitting conspiracy theories,  just facts.

 

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BobPA
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USA
9/14/2023 9:20am
Charper732 wrote:
I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email...

I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email said it "would be in production in a couple weeks" My preorder as made on dec 14th @9am est. They've strung me along ever since. I've had a couple emails with a rep, last one stating the bike would be built in September. The date today has changed to November 15th. That will be 4.5 months since they got my nearly $14k.

The dealer near me, Highland Park in Cedartown, ga has 4 demo bikes. They claimed to have ordered 150 bikes, with the first shipments arriving in 30-60 days....Take that for what its worth.

I find it a bit odd that a disproportionate amount of the bikes that have been delivered in the USA are in California. I preordered mien at 9am est. That means they all would have had to order it before 6am if Stark was actually following the order in which preorders were made....find that hard to believe. 

 

Maybe if you happened to be "smart, articulate, and a halfway decent rider" you would have got your bike sooner.....

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5
TahoeVetMX
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Las Vegas, NV, USA
9/14/2023 9:37am

I got the same email this morning claiming my bike is finally going into production.   I asked for a full refund 2 days ago and have yet to receive a response.  

5
Charper732
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711
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Scottdale, GA, USA
9/14/2023 9:46am

Fwiw, I just got off the phone with the local dealer that has the 4 demos. He said they talked to their rep yesterday and were told the first shipment of their customer bikes is now pushed back to Feb. He said he didn't believe that date either tho.

3
9/14/2023 10:11am

I do feel lucky to have mine already, the order system seemed to work well. I do know that they are having some parts supply issues at the moment, there was a plan to expand the production lines towards the end of the year and into Q1 but not sure on the latest ref that at the moment. I think they are struggling with growing it so quickly, they knew it was going to be popular but I think they were quite taken aback at just how many orders were placed. And to be clear the deposit money is a tiny drop in the ocean compared to what it’s taken to get this to where it is today.

1
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truck
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Louisville, KY, USA
Fantasy
9/14/2023 10:39am

Seems like if the issues were with suppliers they'd let everyone know that and pass the blame, automakers have been doing just that for 3 years now. 

ns503
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NS Toolies, CA
9/14/2023 10:44am
truck wrote:
Seems like if the issues were with suppliers they'd let everyone know that and pass the blame, automakers have been doing just that for 3 years...

Seems like if the issues were with suppliers they'd let everyone know that and pass the blame, automakers have been doing just that for 3 years now. 

And if that is an issue, they should not be asking for full payment if they don't have everything on hand to build the bike. 

And they certainly shouldn't be asking for full payment and getting it, then going silent for weeks or months.

10
Broseph
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Stevenson, WA, USA
9/14/2023 10:58am
JM485 wrote:
Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means...

Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means keep the conspiracy theories going. . .

Your friend must have a Youtube channel. 

7
2
MxAddic
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9/14/2023 11:39am Edited Date/Time 9/14/2023 11:41am

When they try and pigeon hole you on the refund because the bike is in production it will make you feel so much better

I assume every PIF depositor got one.  Wink

9/14/2023 11:45am
Charper732 wrote:
I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email...

I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email said it "would be in production in a couple weeks" My preorder as made on dec 14th @9am est. They've strung me along ever since. I've had a couple emails with a rep, last one stating the bike would be built in September. The date today has changed to November 15th. That will be 4.5 months since they got my nearly $14k.

The dealer near me, Highland Park in Cedartown, ga has 4 demo bikes. They claimed to have ordered 150 bikes, with the first shipments arriving in 30-60 days....Take that for what its worth.

I find it a bit odd that a disproportionate amount of the bikes that have been delivered in the USA are in California. I preordered mien at 9am est. That means they all would have had to order it before 6am if Stark was actually following the order in which preorders were made....find that hard to believe. 

 

BobPA wrote:

Maybe if you happened to be "smart, articulate, and a halfway decent rider" you would have got your bike sooner.....

or simply clicked "Buy" before anyone else...

7
28
MxAddic
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9/14/2023 12:02pm Edited Date/Time 9/14/2023 12:09pm
Charper732 wrote:
Fwiw, I just got off the phone with the local dealer that has the 4 demos. He said they talked to their rep yesterday and were...

Fwiw, I just got off the phone with the local dealer that has the 4 demos. He said they talked to their rep yesterday and were told the first shipment of their customer bikes is now pushed back to Feb. He said he didn't believe that date either tho.

So what happens to the guy at the end of the 18K line that was told it would take a year or more to get his bike? What are the odds he see's it in a year? Truth is we have no idea how many $100 deposits they have taken since then. Could be 10's of thousands.

The bikes get a VIN before they start building.

Broseph
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Stevenson, WA, USA
9/14/2023 1:02pm
Charper732 wrote:
I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email...

I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email said it "would be in production in a couple weeks" My preorder as made on dec 14th @9am est. They've strung me along ever since. I've had a couple emails with a rep, last one stating the bike would be built in September. The date today has changed to November 15th. That will be 4.5 months since they got my nearly $14k.

The dealer near me, Highland Park in Cedartown, ga has 4 demo bikes. They claimed to have ordered 150 bikes, with the first shipments arriving in 30-60 days....Take that for what its worth.

I find it a bit odd that a disproportionate amount of the bikes that have been delivered in the USA are in California. I preordered mien at 9am est. That means they all would have had to order it before 6am if Stark was actually following the order in which preorders were made....find that hard to believe. 

 

BobPA wrote:

Maybe if you happened to be "smart, articulate, and a halfway decent rider" you would have got your bike sooner.....

or simply clicked "Buy" before anyone else...

Might hold true for your bike, but the rest of Stark’s deliveries do not appear to be first come first serve.

4
9/14/2023 1:02pm
Charper732 wrote:
I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email...

I didn't read all of posts, but i am one that Stark requested to pay on July 9th with a delivery of aug 31st. The email said it "would be in production in a couple weeks" My preorder as made on dec 14th @9am est. They've strung me along ever since. I've had a couple emails with a rep, last one stating the bike would be built in September. The date today has changed to November 15th. That will be 4.5 months since they got my nearly $14k.

The dealer near me, Highland Park in Cedartown, ga has 4 demo bikes. They claimed to have ordered 150 bikes, with the first shipments arriving in 30-60 days....Take that for what its worth.

I find it a bit odd that a disproportionate amount of the bikes that have been delivered in the USA are in California. I preordered mien at 9am est. That means they all would have had to order it before 6am if Stark was actually following the order in which preorders were made....find that hard to believe. 

 

BobPA wrote:

Maybe if you happened to be "smart, articulate, and a halfway decent rider" you would have got your bike sooner.....

or simply clicked "Buy" before anyone else...

 These threads are getting pretty bad recently. Less and less stuff worth reading. Thank You for being willing to deal with all the petty people, and for putting together some good info for the people who are really interested in the Varg.

Hope Your healing up well and are able to get out and ride again soon. 

19
9/14/2023 1:09pm
Charper732 wrote:
Fwiw, I just got off the phone with the local dealer that has the 4 demos. He said they talked to their rep yesterday and were...

Fwiw, I just got off the phone with the local dealer that has the 4 demos. He said they talked to their rep yesterday and were told the first shipment of their customer bikes is now pushed back to Feb. He said he didn't believe that date either tho.

MxAddic wrote:
So what happens to the guy at the end of the 18K line that was told it would take a year or more to get his...

So what happens to the guy at the end of the 18K line that was told it would take a year or more to get his bike? What are the odds he see's it in a year? Truth is we have no idea how many $100 deposits they have taken since then. Could be 10's of thousands.

The bikes get a VIN before they start building.

I know it sucks for the few guys that have paid and are a couple months late getting bikes.  But of 18,000  3 or 4 is not a majority. And its way too early to be thinking the company is going to fail. 

Have You ever made a mistake? shit happens.   If there were 100 people on here posting with proof that they were asked to pay, and paid. that might be more reason for concern. As normal, You hear mostly about the negative experiences people have. There are between 400-800 bikes out there based off the vin's posted.  As much of a bummer it is for the people that have had issues it is still a small % of people. And I still agree that Stark is not doing the right thing with those people so far.   Relying on automation might be a part of the problem as far as the communications go.

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16
Beagle
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Toulouse, FR
9/14/2023 1:23pm
Broseph wrote:

Your friend must have a Youtube channel. 

Yeah, neither can I comprehend why we keep seeing vids on YouTube by Stark owners with YouTube channels and not seeing vids by Stark owners who do not post videos.

7
1
Broseph
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Stevenson, WA, USA
9/14/2023 1:38pm
JM485 wrote:
Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means...

Just got an email saying my bike is in production today, and a friend of mine just received his bike this week, but by all means keep the conspiracy theories going. . .

What time of day on Dec 14th did you click buy? What time did your buddy click buy?

yota
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Location
Crystal River, FL, USA
9/14/2023 1:58pm
truck wrote:
If there were a reassuring reason for pushing back deliveries by months, why wouldn't you as a company share that? There has to be something that...

If there were a reassuring reason for pushing back deliveries by months, why wouldn't you as a company share that? There has to be something that changed. What is it? 

Stark changed marketing strategy from direct to customer, to distributing through dealers, dealers are their focus not customers. Stark's CEO hasn't been visible for over 4...

Stark changed marketing strategy from direct to customer, to distributing through dealers, dealers are their focus not customers.

Stark's CEO hasn't been visible for over 4 months, maybe he's doing a Musk and sleeping at the factory sorting out production issues, or maybe he's touring the world talking to potential distributors!

speaking of which, are dealers selling at the same price as people get direct or are dealers padding the price?

9/14/2023 6:19pm
truck wrote:
If there were a reassuring reason for pushing back deliveries by months, why wouldn't you as a company share that? There has to be something that...

If there were a reassuring reason for pushing back deliveries by months, why wouldn't you as a company share that? There has to be something that changed. What is it? 

Stark changed marketing strategy from direct to customer, to distributing through dealers, dealers are their focus not customers. Stark's CEO hasn't been visible for over 4...

Stark changed marketing strategy from direct to customer, to distributing through dealers, dealers are their focus not customers.

Stark's CEO hasn't been visible for over 4 months, maybe he's doing a Musk and sleeping at the factory sorting out production issues, or maybe he's touring the world talking to potential distributors!

yota wrote:

speaking of which, are dealers selling at the same price as people get direct or are dealers padding the price?

Yes, same price, the price for everybody went up when they changed from direct to customer, to selling through dealers.

1
wwdiii
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2579
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Location
League City, TX, USA
9/14/2023 9:25pm

Be interesting to see I’d Jap or Austrian manufacturers can step it up and take advantage of a market horizon.  There is a market for just about anything E.  The number I’d Varg deposits and full payments shoe what looks to be decent market.  Be interesting to see if other manufacturers can bring something to play.  Varg may not be a perfect fit for hard core the MX’r.  But reduce HP to 20-30 and it’s a fit for a lot of people and versatile.  I’d guess run time increases to the point it would wear some of us out.   I’ve watched the videos.

With that said, Market horizon or not, consumer confidence is important and in Vargs case could go south quickly if already haven’t.

 

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2
CASH476
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Perth, AU
9/14/2023 9:45pm Edited Date/Time 9/14/2023 9:46pm
Broseph wrote:

Your friend must have a Youtube channel. 

Beagle wrote:
Yeah, neither can I comprehend why we keep seeing vids on YouTube by Stark owners with YouTube channels and not seeing vids by Stark owners who...

Yeah, neither can I comprehend why we keep seeing vids on YouTube by Stark owners with YouTube channels and not seeing vids by Stark owners who do not post videos.

You wonder why you don't see vids by Stark owners who do not post videos?

That's brilliant mate Laughing 

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2
9/15/2023 12:41am
Broseph wrote:

Your friend must have a Youtube channel. 

Beagle wrote:
Yeah, neither can I comprehend why we keep seeing vids on YouTube by Stark owners with YouTube channels and not seeing vids by Stark owners who...

Yeah, neither can I comprehend why we keep seeing vids on YouTube by Stark owners with YouTube channels and not seeing vids by Stark owners who do not post videos.

You don’t see any videos of my bike because I don’t post any, or indeed make any 🤪🤣

Does that count ?

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1

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