Nihilo Concepts junk

sh274s
Posts
58
Joined
12/10/2024
Location
San Jose, CA, USA
1 day ago
sh274s wrote:
Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas...

Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas exclusively, never exceeding 10% ethanol. The hose completely cracked and disintegrated, and the pump itself stopped working.

Reached out to Nihilo for a full refund. Their response: they've sold over 2000 of these pumps and only a small percentage have had this issue, and it's caused by ethanol and additives reacting with the original hose material. Their offer was a free rebuild, but I'd have to pay to ship it back to them.

I was willing to meet them partway: keep the rebuild offer but have them cover return shipping since the failure was on the part, not on anything I did. They refused, citing the 9 months of use, and stuck with the same offer, free rebuild, my cost to ship it. 

I asked what specific chemical was supposedly causing this, since pump gas is regulated, and pointed out that a basic Google search turns up the same hose failure reported across multiple states, not just California. I also noted that they've since switched to a nylon hose specifically because the original couldn't hold up to common fuels, which suggests the original material was the wrong choice from the start rather than something on my end.

So now I have to pay shipping again to ship the defective product back to them so they can rebuild and use the proper materials they should’ve used in the first place. I’ll never use this shit company again!! 


 

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never...

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never had a problem with their products or customer service..

Yeah, being upset the product I purchased doesn't work after minimal use, along with hundreds of other people is a bit much on my part. How unreasonable of me. 

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sh274s
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Joined
12/10/2024
Location
San Jose, CA, USA
1 day ago

Seems like all the failures are well documented in the ktmtalk thread and it's not good. There are a lot!! Again, Nihilo concepts made a junk product. Complete oversight to choose the incorrect materials. 

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sh274s
Posts
58
Joined
12/10/2024
Location
San Jose, CA, USA
1 day ago

Reading the thread on ktm talk with the numerous documented failures (some guys on their 5th one) I understand why nihilo doesn't want to cover return shipping. He must be losing his ass on this dog shit product. 

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sh274s
Posts
58
Joined
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Location
San Jose, CA, USA
1 day ago

Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitchesScreenshot 2026-09-16 110459 0

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The Shop

1 day ago
sh274s wrote:
Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitches

Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitchesScreenshot 2026-09-16 110459 0

Give it a rest bud, you’ve spoke your mind already. No need to continue to comment. Keep in mind you’re crying about $9.00 in shipping. If you need to borrow the money, post your Venmo/ Zelle/ CashApp or PayPal info. 
Better yet, you should start a go fund me to cover the shipping costs. Geez, talk about being dramatic. 

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5
1 day ago
As i said i understand. Why did you not buy the KTM Pump, too expensive i bet.So you bought the cheaper pump.As they say...

As i said i understand. Why did you not buy the KTM Pump, too expensive i bet.

So you bought the cheaper pump.

As they say " you get what you paid for".

Higher quality hoses, etc and the price may have been more expensive.

Yes, i would be pissed and upset. However you made that choice.

Layton wrote:
He didn’t buy a KTM pump because KTM doesn’t make a “fuel transfer pump”. This kit is to fix the KTM pump problem with the newer fuel...

He didn’t buy a KTM pump because KTM doesn’t make a “fuel transfer pump”. 

This kit is to fix the KTM pump problem with the newer fuel pump location. 
KTM moved the pump to a higher location in the tank. If you are racing off road the gas splashes up into the fuel pump pocket and most of the gas will be used. 
If you are riding on a road the fuel won’t be splashed into the pocket and you will run out of fuel even though there is still gas in the tank. 


 

Ok, now i understand. My thoughts are wrong.

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mx691
Posts
1019
Joined
6/27/2008
Location
Stockholm, SE
Fantasy
1 day ago
sh274s wrote:
Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitches

Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitchesScreenshot 2026-09-16 110459 0

Langhammx wrote:
Give it a rest bud, you’ve spoke your mind already. No need to continue to comment. Keep in mind you’re crying about $9.00 in shipping. If...

Give it a rest bud, you’ve spoke your mind already. No need to continue to comment. Keep in mind you’re crying about $9.00 in shipping. If you need to borrow the money, post your Venmo/ Zelle/ CashApp or PayPal info. 
Better yet, you should start a go fund me to cover the shipping costs. Geez, talk about being dramatic. 

He would still get a new wrong fuel hose…

3
SEEMEFIRST
Posts
14154
Joined
8/21/2006
Location
Arlington, TX, USA
1 day ago
sh274s wrote:
Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitches

Guess I'm not the only one with reasonable expectations of nihilo covering return shipping. We must all be whiny bitchesScreenshot 2026-09-16 110459 0

Langhammx wrote:
Give it a rest bud, you’ve spoke your mind already. No need to continue to comment. Keep in mind you’re crying about $9.00 in shipping. If...

Give it a rest bud, you’ve spoke your mind already. No need to continue to comment. Keep in mind you’re crying about $9.00 in shipping. If you need to borrow the money, post your Venmo/ Zelle/ CashApp or PayPal info. 
Better yet, you should start a go fund me to cover the shipping costs. Geez, talk about being dramatic. 

mx691 wrote:

He would still get a new wrong fuel hose…

It sounds like they've made the appropriate upgrades, from what I can tell.

1 day ago
mx691 wrote:

He would still get a new wrong fuel hose…

I think they’ve changed their hose, but I could be wrong. 
This thread started about his disbelief that they would not cover his shipping charges…. I based my comment on that. 

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sandman768
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Location
Saratoga Springs, NY, USA
1 day ago

For sale: used Nihilo fuel pump, just rebuilt, low hrs….going different directions….free shipping😂….this is fun…

4
TeamGreen
Posts
37560
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Location
Thru-out, CA, USA
1 day ago
sh274s wrote:
Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas...

Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas exclusively, never exceeding 10% ethanol. The hose completely cracked and disintegrated, and the pump itself stopped working.

Reached out to Nihilo for a full refund. Their response: they've sold over 2000 of these pumps and only a small percentage have had this issue, and it's caused by ethanol and additives reacting with the original hose material. Their offer was a free rebuild, but I'd have to pay to ship it back to them.

I was willing to meet them partway: keep the rebuild offer but have them cover return shipping since the failure was on the part, not on anything I did. They refused, citing the 9 months of use, and stuck with the same offer, free rebuild, my cost to ship it. 

I asked what specific chemical was supposedly causing this, since pump gas is regulated, and pointed out that a basic Google search turns up the same hose failure reported across multiple states, not just California. I also noted that they've since switched to a nylon hose specifically because the original couldn't hold up to common fuels, which suggests the original material was the wrong choice from the start rather than something on my end.

So now I have to pay shipping again to ship the defective product back to them so they can rebuild and use the proper materials they should’ve used in the first place. I’ll never use this shit company again!! 


 

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never...

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never had a problem with their products or customer service..

You might wanna read the thread and get some perspective.

3
1
GrapeApe
Posts
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Location
Mc Kinney, TX, USA
1 day ago

If the part serves a useful purpose how hard is it to rebuild it yourself with the proper tubing?

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Renner153
Posts
1663
Joined
12/10/2008
Location
Mulberry, FL, USA
1 day ago
sh274s wrote:
Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas...

Bought Nihilo's KTM fuel transfer pump last December, ran it for about 9 months and roughly 40 hours on VP T4 and CA 91 pump gas exclusively, never exceeding 10% ethanol. The hose completely cracked and disintegrated, and the pump itself stopped working.

Reached out to Nihilo for a full refund. Their response: they've sold over 2000 of these pumps and only a small percentage have had this issue, and it's caused by ethanol and additives reacting with the original hose material. Their offer was a free rebuild, but I'd have to pay to ship it back to them.

I was willing to meet them partway: keep the rebuild offer but have them cover return shipping since the failure was on the part, not on anything I did. They refused, citing the 9 months of use, and stuck with the same offer, free rebuild, my cost to ship it. 

I asked what specific chemical was supposedly causing this, since pump gas is regulated, and pointed out that a basic Google search turns up the same hose failure reported across multiple states, not just California. I also noted that they've since switched to a nylon hose specifically because the original couldn't hold up to common fuels, which suggests the original material was the wrong choice from the start rather than something on my end.

So now I have to pay shipping again to ship the defective product back to them so they can rebuild and use the proper materials they should’ve used in the first place. I’ll never use this shit company again!! 


 

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never...

With a whiney rant like this and the fact you will never use them again they should tell you to go F@$k yourself. I have never had a problem with their products or customer service..

sh274s wrote:
Yeah, being upset the product I purchased doesn't work after minimal use, along with hundreds of other people is a bit much on my part. How...

Yeah, being upset the product I purchased doesn't work after minimal use, along with hundreds of other people is a bit much on my part. How unreasonable of me. 

40 hrs isn’t minimal use. Also sounds like you shoulda did your research before you bought it as well. 

You probably would have gotten a brand new part for $25 had you just paid the return shipping. Instead you are probably now on the blocked list and gonna be out however much a new one cost PLUS shipping lol

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toomanykaws
Posts
521
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Location
Henderson, NV, USA
1 day ago
I deal with many fuel injected performance cars. Many running twin in tank pumps on a modified stock housing. It’s amazing how many guys don’t utilize submersible fuel hose. Napa was the go to and always had it in stock. 1/4 3/8 1/2 inch. I’ve seen it last nearly ten years. But I always stress change it close to five. Same with my bikes. When I put a new pump and filter in. All new hoses. And the Austrian engineers should be ashamed of the tank design on the 23 and up. Been in the desert and had friends run out of fuel. When there is still fuel. The Holley Fuel mat material seems like it could be adapted. Just not lots of room in that tank. Works great on road race and drag fuel setups.
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LLOYD22
Posts
600
Joined
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Location
Scranton, IA, USA
1 day ago

If you’re really looking for poor customer service try anchor tape or pro circuit next…. 😎

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ShellyMX
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Smyrna, GA, USA
1 day ago
Renner153 wrote:
40 hrs isn’t minimal use. Also sounds like you shoulda did your research before you bought it as well. You probably would have gotten a brand new...

40 hrs isn’t minimal use. Also sounds like you shoulda did your research before you bought it as well. 

You probably would have gotten a brand new part for $25 had you just paid the return shipping. Instead you are probably now on the blocked list and gonna be out however much a new one cost PLUS shipping lol

This is horrible logic, Ronnie. It’s not even a design flaw. They were too lazy to provide the correct parts. 

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Renner153
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Mulberry, FL, USA
1 day ago
Renner153 wrote:
40 hrs isn’t minimal use. Also sounds like you shoulda did your research before you bought it as well. You probably would have gotten a brand new...

40 hrs isn’t minimal use. Also sounds like you shoulda did your research before you bought it as well. 

You probably would have gotten a brand new part for $25 had you just paid the return shipping. Instead you are probably now on the blocked list and gonna be out however much a new one cost PLUS shipping lol

ShellyMX wrote:

This is horrible logic, Ronnie. It’s not even a design flaw. They were too lazy to provide the correct parts. 

Who is Ronnie?

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ShellyMX
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1 day ago

Apologies. I see the name Renner and I automatically think Ronnie. If that’s not you, I apologize however, what I said still stands.

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sh274s
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Location
San Jose, CA, USA
1 day ago

@Langhammx still waiting for that $25 bud

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3strokemx
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USA
1 day ago Edited Date/Time 1 day ago

I understand your point, however 9 months is a stretch.

 I imagine can KTMs warranty for the same part would have been 3 months, if you lucky.

 

What does Indestructable mean to you?

image 3788.png?VersionId=vBUNrWwW6iKmXS

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3strokemx
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1 day ago Edited Date/Time 15 hours ago
Beta480RX wrote:
Considering T4 had been eating fuel pumps up left and right with all the reported problems and recall of batches, adding in E10 fuel, I'm honestly...

Considering T4 had been eating fuel pumps up left and right with all the reported problems and recall of batches, adding in E10 fuel, I'm honestly shocked you got 9 months out of it. I had T4 waste a KTM fuel pump in no time flat and have seen so many fuel lines rot in mere months from ethanol.

Does it suck, yes. Do I think Nihilo's offer was reasonable? Yes. It's not under warranty and they aren't liable to do anything if they don't want to.

sh274s wrote:
I originally wanted a refund but decided the rebuild was fair but I expected them to pay for return shipping. They are refusing to pay for...

I originally wanted a refund but decided the rebuild was fair but I expected them to pay for return shipping. They are refusing to pay for return shipping. I paid for shipping when I purchased the product. They used the wrong materials and the part is now deteriorated beyond use. No fault of me. They never listed what the exact cause was, and they never pointed the finger at vp t4. They even stated I was using the correct fuels, but that there may be additives in the fuel that is the culprit. There’s nothing in the product description that says don’t use California pump gas or VP T4. It only says do not use fuel with ethanol content, higher than 10% which I never have. So they don’t even know the exact cause, but it was a big enough issue for them to revise the materials completely. So I think it’s completely reasonable for me to expect them to pay the eight dollars for a return shipping label, rebuild it and ship it back to me for free. This product is supposed to last a lifetime in a fuel tank and it didn’t last 9 months. It’s junk. I don’t even know why they want me to ship it back. The hose is completely deteriorated, the wiring and connector is too and the pump no longer works. The only thing salvageable is the pump impeller and the pump housing. Never mind the potential damage this has done to my OEM KTM fuel pump as all of this hose material has been picked up by the fuel pick up.

yak651 wrote:

A “lifetime”?!

Website says they are indestructable  🙃

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1 day ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

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sh274s
Posts
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Location
San Jose, CA, USA
19 hours ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Langhammx wrote:
Read my post again… I never said that I was going to give you any money. I said post it.., Maybe one of the other members that...

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

STFU then broke boy

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19 hours ago
sh274s wrote:

STFU then broke boy

ouch… you really know how to hurt someone’s feelings. 

Start your gofund me and I’ll be the first to donate. 

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ikeG
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Home, PA, USA
18 hours ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Langhammx wrote:
Read my post again… I never said that I was going to give you any money. I said post it.., Maybe one of the other members that...

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

sh274s wrote:

STFU then broke boy

Says the guy that can't afford $8 shipping to get his pump repaired for free.  Its a bad look everywhere you look in this one.....

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lumpy790
Posts
11763
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Location
York, SC, USA
17 hours ago

Find the ID and use polyurathane tubing. Reinforced is a good idea too. 

yak651
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Location
Appleton, WI, USA
Fantasy
15 hours ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Langhammx wrote:
Read my post again… I never said that I was going to give you any money. I said post it.., Maybe one of the other members that...

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

sh274s wrote:

STFU then broke boy

lol, if you’ve been here for any length of time and seen any of his set-ups, I’m guessing he’s one of the most well off members that post here

CASH476
Posts
635
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Location
Perth, AU
13 hours ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Langhammx wrote:
Read my post again… I never said that I was going to give you any money. I said post it.., Maybe one of the other members that...

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

sh274s wrote:

STFU then broke boy

This thread is a rollercoaster of emotions. First I thought you were just whining, then it seemed like there might be some merit to your argument. Now you just seem like an asshole with a broken fuel pump. Excited to see what's next!

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profmur
Posts
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Location
Somewhere, NJ, USA
3 hours ago

For anyone still taking the side of Nihilo.  A few additional notes from the ongoing issue.

1.They sell a hastily designed and faulty product.   There are questions about even if the v2 fuel line is meant to be fuel submerged.  The design issue is not just the hose degredation, the pumps are under sized and wearing out.  

2.When issues pop up, and customers reach out, Nihilo gas lights the customer.   "You must be doing something wrong..."

3.  This pony pump is meant to be an install and forget about it, the consumer trust is that the product works when you need it, which happens to be when you are nearly out of gas and the only remaining gas is in the lower part of the tank where the OEM pump can't reach it.  This is not a big deal if on an mx track but for the dual sport/enduro crowd perhaps miles from civilization that is a major concern.   Many users remarked installing it and believing it was working, the posts served as a prompt to go double check working condition to find out that it failed and had not been working as imagined.   

Set aside for a moment what you may or may not think about the op, the core issue is a company markets and continues to sell a bad product to us dirt bikers.   

disbanded
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Location
Evergreen, CO, USA
2 hours ago
sh274s wrote:

@Langhammx still waiting for that $25 bud

Langhammx wrote:
Read my post again… I never said that I was going to give you any money. I said post it.., Maybe one of the other members that...

Read my post again… I never said that I was going to give you any money. I said post it.., 

Maybe one of the other members that feel sorry for you will send you the money. But you might be better off starting a GoFundMe page to attract more attention. 

sh274s wrote:

STFU then broke boy

And your true colors show

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