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sh274s Liked a reply to forum topic When did customer service plummet?

9/10/2026 3:45pm
I've been burned by a couple places. Anchor Tape is one of them. Ordered the grip tape, was sent a piece for the KTM vented airbox cover and was missing the non-vented cover. I don't have the vented cover nor would I use it for off road. Tagged them in Instagram story asking what the vented piece was for and was surprised they replied and offered to ship the missing piece out asap. I was stoked. Weeks went by. Messaged them and was told sorry, we'll get it out to you asap. Another week went by, messaged them and they...
This forum topic has 95 replies.

LLOYD22 Added a reply to When did customer service plummet?

9/10/2026 3:45pm
I quit supporting anchortape too, they won’t take accountability on anything. I spent thousands with them and had a similar experience so I took all my business to another company. Also imo it’s overpriced crap anyways.

LLOYD22 Added a reply to When did customer service plummet?

9/9/2026 8:13am
I may also add, I own a small pest control company in Iowa after spending a decade in power sports. My customer service is what gets me tons of customers as they aren’t used to getting good customer service. I guess I want treated the same as I treat my customers and that just doesn’t happen in this industry.

LLOYD22 Started a new thread When did customer service plummet?

9/8/2026 3:34pm
I’ve noticed in the mx companies, customer service is hard to find. Not many companies will take accountability on anything regardless of what it is. It never used to be this way what happened? I’ve had great experiences with luxon, works connection, and Rocky Mountain but others I won’t do business with anymore after 20 years of shoveling them my...
This forum thread has 95 replies.

LLOYD22 Added a reply to Part failure - steering stem

9/7/2026 2:22pm
I have every part luxon makes on my 24 yz450f and his customer service is top notch, nothing against ride engineering but now is your chance.

LLOYD22 Added a reply to AJ cantanzaro “moto x training”

8/21/2026 6:02pm
I’ve done his class with Mitchell. I’d definitely pay more for less riders and a more one on one experience, I gained knowledge but I’m going to be honest it didn’t make a better rider simply because the coach had very little time to watch you one on one to see if you are doing it correctly. What you feel...

LLOYD22 Added a reply to Stapes Performance

5/30/2026 7:42am
That’s understandable but did you communicate that too the customer or just leave then hanging like most people do assuming they know that?