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Only $10 for all 2026 SX, MX, and SMX series.
Holy idiot.
Being a small business owner doesn't not give you a free pass to provide shitty customer service. If anything people like to support because a small business because you get better customer service compared to bigger cooperate companies.
You have multiple google reviews of people waiting 3 plus months and other forum posts pointing to the same issue. Literally everyone is saying the same shit over and over. Waiting months for products and no response to emails or phone calls.
How can you say all of this is false info?... GTFO
Try to be more transparent with customers while taking orders from here on out. Let them know you are months behind.
Absolutely no shame in being honest. At least give people a choice before they hand over their money.
The Shop
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From your very first post, I knew that this thread would go this way. And now other members have discovered that your lack of communication skills and extreme lack of customer service has been your normal method of doing business . Excellent job !!!
And to Team Green--- Manny , I have been a small biz owner/GM myself for almost 40 years. And yes, we all fuck up from time to time , I certainly have. But you need to own it from the outset. You certainly do NOT come on a public forum and debate with the customer with the attitude that Jack has. We have all seen it before on this forum---no names needed. But we also have seen problems handled with integrity,honesty and humility. And Jack certainly didn't do any of that , lol !!!
RANK
#1 - VARNER
#2 - MOTOPRINTGUY (FORGET HIS NAME BUT HE SELLS PRINTS AND NVER SENDS THEM)
#3 - MOTO JACK
3 businesses i will never use and thankful vital is here to save me the headaches and money if i did
Bombproof.
I'm a MotoJackRack customer. I have had zero issues with product, delivery, or service. In fact in the years of loyal service I became friends with the owner/Andy. SeeMeFirst this guy is local to DFW and a very strong supporter of our local teams and tracks. In fact he's been with me to test the new track layers at VCMX on multiple occasions. He's a guy that helps everyone around him. Whether it suspension/sag, tuning/jetting, whatever you need trackside to make your Moto journey more pleasant.
The covid influenced bike sales are a blessing and curse. His sales/orders went through the roof. As he and others said, he's a small business owner trying to catch up. He also recently switched to new shop/building in part to handle the increased volume. Me personally and glad to see the increased volume because the racks are amazing... although I'm sure he's working right now to catch up. But things happen and humans aren't perfect and he does all he can do to make things right. Maybe give the dude a chance instead of keyboard warrior style rabbit holes?
As to the product: I have owned 2 and neither have had a single issue. Nn fact his design is the OG rack from the 90's as some pointed out. Accept no substitutions IMO, the locking mechanism for the pegs is where the difference is. My latest rack is custom painted as well. I wish I would have bought one years ago.
Support your locals.
I didn't really enter the thread to bash them.
I just thought the heat being part of the reason for the delay was odd.
The op is just trying to hurt our reputation.
He could have cancelled any time but didn’t.
The bad google reviews are fake.
I never ignored an email.
The heat caused this problem.
Actually it was inflation.
Hang on, it was it too many sales.
No really it was labor force issues. Yeah that’s it.
Any and all negative feedback is false information.
We hope this brings some clarity to the situation. Feel free to order our rack with the full confidence that you’ll receive it in 6-9 months, or immediately after you start a Vital thread on the issue, whichever comes first.
Sincerely,
Moto Jack-You-Around Rack
I’ve been in the shop, no AC. It’s a legit issue
All the other ramp racks I've seen in the past were a direct plug into the hitch receiver and you still had to have a ramp to get the bike on the rack. Theirs is a rack welded to their lift, you get the best of both worlds, no additional ramp needed. Lower the rack to the ground, roll the bike onto the rack, secure the bike, and jack it up!
Iv'e been using it for a number of years now and have never been happier. I came up with an ingenious and much simpler and stronger way to secure the bike and was quite proud of myself. (no outrigger required) I even excitedly contacted the owner of the company about it but he blew me off. No worries, his loss.
What, are you crazy?
Just saying.
Pit Row
I don't understand how someone can pull the "its okay to have issues like this because he's a small business owner"
And no one cares if you bought a rack 10 years ago.
Point is people are paying for something and then getting ghosted. From google reviews to other forums, it all points to the same issue.
I cannot comprehend cutting this guy any slack when he just comes on here and continually lies and blames everyone else but himself.
All the guy had to do was come on here, admit the order got lost in the shuffle and do his best to make it right.
Also, if that's the case and this business disappears, I guarantee this dude still won't admit it was his own mouth that made it happen. It will be some nonsense about "yeah I was done with that business, I was already thinking about shutting it down and going a different direction....blah blah blah...."
Am I the only one irritated by his incredibly poor grammar and spelling? I know that's petty, but as a business owner it just bothers me....
Andy called me a few times between this post and shipping, we chatted for a small bit and he seems like a good dude. I give everyone multiple chances and this will be no different. People make mistakes, and I want to leave this post up to show that Moto Jack Rack did make things right in the end.
Well, I read this after ordering. $575 and 87 days later ( couple of emails ( one finally answered - “yours ships tomorrow” ) and some unanswered phone calls.
it arrived. The HD version. The paint is awful and scrapes off in a sheet like the oiled raw metal was just painted. Not washed or prepped or primed in any way. The stainless wings / hold downs ( spotty surface rust ) rusted overnight. I opened the box and left them on an open trailer outside and we got a heavy fog ( no rain ) went out and the wooden trailer floor is stained with rust, the items are spotted. Also the stainless wings and posts are dirty with no cleanup after welding and DO NOT look anything like the shiny product in the pictures. the bolts ( 1/2 x 4 ) used as pivots are A307 steel which is just about equal to a grade 2 bolt. These bolts are typically used to join wooden items together. It may be an A307B ( but not marked so I can’t tell ) which are used for pipe flanges. These bolts aren’t used in structural or mechanical fitting situations. I can’t believe it didn’t come with at the minimum Grade5 or preferably Grade 8 chromate bolts for strength and corrosion prevention. Bushings in the pivot holes would be nice also, as would the top of the moving upright being closed off for aesthetics, strength and to keep water out. I don’t know if the “heavy duty” I got is more substantial in all parts like the receiver, upright bar, or just the 4 heavier pivot bars because the 2x2 doesn’t seem very heavy compared to a regular rack that supports the listed weight.
I would have expected powder coat and some decent hardware for $575.
I have it and it probably works, but I’m salty about the quality and overall product for $575 with a 87 day use of my money for that time adds another $30 or so.
by the time I strip it down, powder coat it I’ll have another $100+ they should just offer an unpainted version and save everyone the expense and hassle. Unpainted I feel it’s worth $350 at most,Powder coated $400 and $25 shipping. If it takes more than an hour to fabricate, they need some process automation. We’ve all wasted money on things we ultimately don’t like ( helmets, boots, grips, pegs ) but somehow this purchase really rubs me the wrong way and IMO people should be prepared for a “not as expected” experience.
Can't wait to hear the owners' excuses on this one
Until my item got to the 8 week mark without any update was when I reached out for a status (as the site said 6-8 weeks ) which I was fine with, but no follow up / no contact and you start to wonder where your money went.
I really brought up the Bolt issue as when you look at the unit in action / operation and look at its functional movement, the entire weight of the bike rest on one pivot bolt when you’re lifting or loaded and driving. The top most bolt ( if removed or failed ) would allow the bike to pivot and fall away from the rest of the unit. It would swing down on the lower pivot bolt. All the arms and other bolts are just there as a pantograph to facilitate parallel movement.
A kids swing set comes with higher graded hardware and even the cheapest MC carrier from Harbor Freight uses 10.9 metric fasteners even in no load fastening places. 10.9 metric are in line with Grade 8 standard bolts as to sheer strength. Every bolt in automotive applications involving “load” are 10.9 / grade 8 or better ( suspension, frame, running boards, winch mount, bumper mounts……)
The load on that bolt isn’t extreme at rest or loading (with a 400 lb bike it would be about 566 ft lbs, maybe a little more as the bike passes the horizontal plane going up and down) but if you hit a pothole at 70 where you see the bike bouncing you could shock load that bolt to 10x that pretty easily. So if none other, I would prefer that bolt to be grade 5 at minimum and if for only the addd corrosion protection a chromate Gr8.
The other bolts don’t have anywhere near the same loading, but the corrosion protection of higher grade bolts is always a plus
I don’t doubt that a bit. I have a bunch of 20 year old stuff that works fine.
I just looked at the switch hauler and the pictures clearly show ( if they come as pictured ) Grade 8 bolts / nuts used everywhere.
will mine work - probably. Is it a quality you would expect for a niche item that’s custom made - no. Especially when powder coat has become the norm on even the cheapest outdoor metal items.
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