Posts
69
Joined
12/20/2020
Location
CA
Edited Date/Time
3/10/2021 5:13pm
Just wanted to throw out a public service announcement on these yahoos in Italy.
3 weeks ago a purchased several carbon fiber parts, including their carbon tank for my CR125 build.
Do not do business with them!
All parts showed in stock at time of purchase, today marks 3 weeks since and I finally received a reply on why my order is still “in processing “. They have told me another 3 weeks! This is disgusting customer service. From what I have read I better not have any quality or fitment issues as I’ve read good luck, they are non existent on responding or resolution.
I’m regretting the purchase at this time and want to advise anyone that is even considering doing business with these clowns. You won’t be satisfied.
3 weeks ago a purchased several carbon fiber parts, including their carbon tank for my CR125 build.
Do not do business with them!
All parts showed in stock at time of purchase, today marks 3 weeks since and I finally received a reply on why my order is still “in processing “. They have told me another 3 weeks! This is disgusting customer service. From what I have read I better not have any quality or fitment issues as I’ve read good luck, they are non existent on responding or resolution.
I’m regretting the purchase at this time and want to advise anyone that is even considering doing business with these clowns. You won’t be satisfied.
Their products are absolutely top notch and worth waiting.
They’re in one of the most harshly affected regions of Europe...for COVID...that is. Just getting people to come to work and make things is a challenge. Also, for a lot of folks in/on the Motorsports side of the composites industry, just getting MATERIAL can be an “extreme challenge”.
From where I’m sitting, the fact that you ARE getting a response and that they ARE building your product...AND THIS IS WITH ALL THE MADNESS GOING ON...well...here’s what I think...
You ought to CTFD & see how it all plays out.
Another thing: I’ve worked with teams/riders on getting stuff from these folks...there is a language barrier and that, too, can cause a time-lapse in these matters.
Goof luck.
The Shop
Luxon 4-Post Bar Mounts
$189.95 - $239.95
Free shipping: VITALMX
DeCal Works Huge Plastic Inventory of UFO and Polisport kits.
Nowdays its a week before they respond to an order / emails, and shipping can take up to 4 weeks. Its financially frustrating waiting, but eventually the parts do arrive.
Hang tough.
You'll be glad you waited once you get your parts!
Glad to hear I’ll be happy once it arrives
But the products are really amazing and no fitting problem at all ! The best way is to ask them before ordering the products to be sure it is in stock or not (if it’s not in stock it will take a few weeks to be made)
Here is my bike with their great products (carbon protection for the gas tank and exhaust):
Pit Row
Italians I've worked with, for decades now, are more 'on the ball' than most other countries / people I deal with.
They, and many others, have a grim time to be working through, and I try to keep that in my mind. All 'things' have cost me , is about a years (good) wages, and the travel I love. A set of piddly problems, when compared to so many other souls.
CMT's stuff, is well worth the wait.
Dealing with smaller specialty companies like this is just a different experience. The guy who owns the place is likely making or designing the products as well, so time is limited to market his business and respond etc. His volume is not high enough to hire people to do that for him and most people will not spend the money for these carbon bits, so he will remain "small" most likely. In summary, patience is needed, but likely worth it.
Good prices for great items.
Shipping isn't a problem but i live 200km from their factory.
Maybe ship the items in the US is a PITA during this covid time.
Post a reply to: CMT Compositi