Dealership pet peeves...

Ghost of Jabroni 10/27/2017 3:31pm
10/27/2017 3:31pm
Dtat720 wrote:
The only thing you are failing at, is grasping how big of a condescending asshole you come off as. You should probably quit while you are...
The only thing you are failing at, is grasping how big of a condescending asshole you come off as. You should probably quit while you are a little behind
Im 100% am aware of what a condescending asshole I come off as. You forgot to ask if I care.
peelout
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peelout 10/27/2017 3:35pm
10/27/2017 3:35pm
last time i went to a dealership to buy a bike nobody came to talk to me, little did they know i could buy the dealership if i wanted to
Ghost of Jabroni 10/27/2017 3:39pm
10/27/2017 3:39pm Edited Date/Time 10/27/2017 3:40pm
Ghost of Jabroni wrote:
Mitch Payton is a REALLY smart businessman. Maybe better at business than he is at porting motors. Nobody in the entire industry would be able to...
Mitch Payton is a REALLY smart businessman. Maybe better at business than he is at porting motors.

Nobody in the entire industry would be able to pull off what you're suggesting easier than him. His in with a mfg & the strength of his brand are an unrivaled combo.

Yet there's a reason he doesn't have a fleet of fully modified PC bikes on his or other local dealership's showroom floor.
TrailDigger wrote:
I see your point, motors are a far stretch. What about bars? Grips? Suspension? Tires even? If you're the one dealer that offers to add these...
I see your point, motors are a far stretch. What about bars? Grips? Suspension? Tires even?

If you're the one dealer that offers to add these options at a far price, you will definitely have more business than other dealers.
Aren't you sorta describing what a KTM Factory Edition is?

1. It's a limited edition product
2. Are those purchases stealing cutomers from would-be Japanese brand buyers? Or are they just selling to already hooked KTM fanbois?
SoCalMX70
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SoCalMX70 10/27/2017 3:45pm
10/27/2017 3:45pm
I guess I'm an asshole for taking advantage of the free market. I'll always spend where it is most convenient and secondly, cheaper. The online shops often tick both boxes.

Doesn't mean I never shop locally, but I sure as hell will never feel an ounce of pity or regret when stores close up.

Yay, capitalism!

The Shop

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SoCalMX70
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SoCalMX70 10/27/2017 3:46pm
10/27/2017 3:46pm
peelout wrote:
last time i went to a dealership to buy a bike nobody came to talk to me, little did they know i could buy the dealership...
last time i went to a dealership to buy a bike nobody came to talk to me, little did they know i could buy the dealership if i wanted to
I feel like I've seen this before. Lol
Titan1
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Titan1 10/27/2017 3:48pm
10/27/2017 3:48pm
Motodork wrote:
I totally see what you mean, you mean there is a whole group of customers out there like yourself. But I also know that customer hurts...
I totally see what you mean, you mean there is a whole group of customers out there like yourself. But I also know that customer hurts every business around them and if people like me and other people that understand how important a local economy is don't take the time to try and educate those selfish self absorbed people to what it took to build this country over a 200 year period, instead of ruining the entire economy within a couple of decades, then we didn't do our part. And their will be guys like you that won't listen or care, but I personally know a lot of people that I have spoke to this about in person and 80% of them have changed their minds and have started to shop locally. I find most people even if they disagree with me are not willing to tell me to my face that they are too selfish to care about anyone else, even if they don't and go right back to buying online, that in it self should show how wrong it is. If you aren't willing to tell me when I am standing in front of you and you may be doing something your ashamed of. Like I told a football players dad that is trying to get a college scholorship, you have a scout coming to watch the big game tonight, you get home and the dad ate one of his shoes, oh no, but what do you do since sports authority and sports chalet shut down because you needed to save 8 dollars on your last purchase, is the $8 dollars worth it now? It is such a bigger picture than I what the best price regardless of everyone else, it also is a very short sided view for the future. Also it is not a 100% different world yet and it doesn't mean that we should all just lay down and let it happen.
Okay...you keep trying to save the world. I'll do business with the companies that earn my business.
Titan1
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Titan1 10/27/2017 3:52pm
10/27/2017 3:52pm Edited Date/Time 10/27/2017 3:55pm
Ghost of Jabroni wrote:
Mitch Payton is a REALLY smart businessman. Maybe better at business than he is at porting motors. Nobody in the entire industry would be able to...
Mitch Payton is a REALLY smart businessman. Maybe better at business than he is at porting motors.

Nobody in the entire industry would be able to pull off what you're suggesting easier than him. His in with a mfg & the strength of his brand are an unrivaled combo.

Yet there's a reason he doesn't have a fleet of fully modified PC bikes on his or other local dealership's showroom floor.
TrailDigger wrote:
I see your point, motors are a far stretch. What about bars? Grips? Suspension? Tires even? If you're the one dealer that offers to add these...
I see your point, motors are a far stretch. What about bars? Grips? Suspension? Tires even?

If you're the one dealer that offers to add these options at a far price, you will definitely have more business than other dealers.
Ghost of Jabroni wrote:
Aren't you sorta describing what a KTM Factory Edition is? 1. It's a limited edition product 2. Are those purchases stealing cutomers from would-be Japanese brand...
Aren't you sorta describing what a KTM Factory Edition is?

1. It's a limited edition product
2. Are those purchases stealing cutomers from would-be Japanese brand buyers? Or are they just selling to already hooked KTM fanbois?
Is KTM having an issue selling the Fe's? No...

Is Beta having issue selling their upgraded race ready models (whatever they call them)? No...

Is Billy having trouble selling his modded bikes? No...

But according to you, modded/upgraded bikes won't sell....hmmm...interesting. Or does "fanbois" money not spend the same as Japanese brand buyers?
TrailDigger 10/27/2017 5:05pm
10/27/2017 5:05pm
Ghost of Jabroni wrote:
Aren't you sorta describing what a KTM Factory Edition is? 1. It's a limited edition product 2. Are those purchases stealing cutomers from would-be Japanese brand...
Aren't you sorta describing what a KTM Factory Edition is?

1. It's a limited edition product
2. Are those purchases stealing cutomers from would-be Japanese brand buyers? Or are they just selling to already hooked KTM fanbois?
I suppose, but with more options, for all bikes.

Doesn't have to be manufacture-backed, the dealership allows you to have options, at a reasonable price.

Afaik, the FEs are always sold out or reserved well in advance. Add-ons obviously sell. Why is no one capitalizing on it?
billyg371
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billyg371 10/27/2017 5:38pm
10/27/2017 5:38pm
TrailDigger wrote:
I suppose, but with more options, for all bikes. Doesn't have to be manufacture-backed, the dealership allows you to have options, at a reasonable price. Afaik...
I suppose, but with more options, for all bikes.

Doesn't have to be manufacture-backed, the dealership allows you to have options, at a reasonable price.

Afaik, the FEs are always sold out or reserved well in advance. Add-ons obviously sell. Why is no one capitalizing on it?
FE's aren't really that dressed up. So I agree with you. People still are going to put bars levers and other stuff on it. And if they're lucky enough to come In and tell me before I build one, hey I want this bike with all these parts on it, I can say come back in a couple days and it'll be ready. No labor cost to you and all the parts you wanted. I honestly like doing it because I miss working on bikes and building them. (See avatar). Like I said before I also like to help out a fellow Moto guy. If he/she is happy then I'm happy!
Motodork
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Motodork 10/27/2017 7:06pm
10/27/2017 7:06pm
Titan1 wrote:
Okay...you keep trying to save the world. I'll do business with the companies that earn my business.
Ok, I have to ask, do you buy the cheaper salmon that supports North Korea? Or the more expensive salmon from the state of Washington or Alaska.
Ghost of Jabroni 10/27/2017 7:24pm
10/27/2017 7:24pm Edited Date/Time 10/27/2017 7:30pm
Motodork wrote:
Ok, I have to ask, do you buy the cheaper salmon that supports North Korea? Or the more expensive salmon from the state of Washington or...
Ok, I have to ask, do you buy the cheaper salmon that supports North Korea? Or the more expensive salmon from the state of Washington or Alaska.
He buys neither. Why buy fish when there are cheaper options?

He eats the cheapest food possible. And then later complains about the cost of healthcare.

That's the perfect analogy to what this debate has become.

(cue Titan to tell us that Alaska would sell more local salmon if only it would package the fish with tartar sauce ha!)
BobPA
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BobPA 10/27/2017 7:49pm
10/27/2017 7:49pm
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's covered in snow for months.

reded
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reded 10/27/2017 8:09pm
10/27/2017 8:09pm
BobPA wrote:
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's...
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's covered in snow for months.

Cause they're as dumb as the mfer that uses a screwdriver to clean mud off of his black wheels between motos. They don't know they're fucking it up by not knowing they're fucking it up.
eeazye
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eeazye 10/27/2017 8:49pm
10/27/2017 8:49pm
ge217 wrote:
For the op [img]https://p.vitalmx.com/photos/forums/2017/10/27/222111/s1200_IMG_5805.jpg[/img] Mine is people who try to work on their bikes but have no clue on what they are doing. Btw I work...
For the op



Mine is people who try to work on their bikes but have no clue on what they are doing. Btw I work at a shop.



mattyhamz2 wrote:
This bugs the absolute crap out of me!!!!!
What's with the spark plug in the hot start cable boss?
Motodork
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Motodork 10/27/2017 9:56pm
10/27/2017 9:56pm
reded wrote:
Cause they're as dumb as the mfer that uses a screwdriver to clean mud off of his black wheels between motos. They don't know they're fucking...
Cause they're as dumb as the mfer that uses a screwdriver to clean mud off of his black wheels between motos. They don't know they're fucking it up by not knowing they're fucking it up.
This is this most true response in this whole thread.
three9zero
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three9zero 10/27/2017 11:28pm
10/27/2017 11:28pm Edited Date/Time 10/28/2017 12:32am
Ghost of Jabroni wrote:
I know of one Husky dealership that claims KTM [b]CHARGES[/b] them for setup and reimburses them after the sale. That was the excuse given to me...
I know of one Husky dealership that claims KTM CHARGES them for setup and reimburses them after the sale. That was the excuse given to me on why they HAD NO CHOICE but to charge me setup. hahaha
bh84 wrote:
Thats actually true, its stupid but KTM does do that
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at least 1hr of the shops time to assemble and run up the bike(@$100hr) just to sell the bike.
three9zero
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three9zero 10/28/2017 12:05am
10/28/2017 12:05am
I have been working on the dealer side of the powersports industry for 20 years( also riding and racing moto for 39years). The #1 thing I have done to retain my sanity in this industry is focus on selling watercraft, snowmobiles, side x sides, and boats. This thread reminds me why I evolved from being a dirt bike sales specialist.
mx617
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mx617 10/28/2017 12:28am
10/28/2017 12:28am
Alright, I'll chime in.

1) you guys make it sound like there's only one option for business model. I'll compare it to airlines. There's the Ultra Low Cost Carriers now - you get transportation and that's it. Pay for anything extra - like taking a bag on the plane with you. This would be the super low advertised price with freight/pdi added. Or you can have a British Airways type of experience where the ticket is more expensive, but comes with a carry on, checked bag, and a meal. This would be the higher advertised price with no freight/pdi.

2) I agree with Motodork about shopping local. To a point. If a local dealer can come reasonably close I don't mind paying a premium, maybe 10-15%. But I also remember (in Canada) working at a dealer where my employee price of cost + 10% was still more expensive than ordering online out of the states. Granted exchange was an issue, but you still have to get in the ballpark. I'll pay extra to have a real person to talk to, but not THAT much extra.

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RCF
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RCF 10/28/2017 12:56am
10/28/2017 12:56am
Ghost of Jabroni wrote:
I know of one Husky dealership that claims KTM [b]CHARGES[/b] them for setup and reimburses them after the sale. That was the excuse given to me...
I know of one Husky dealership that claims KTM CHARGES them for setup and reimburses them after the sale. That was the excuse given to me on why they HAD NO CHOICE but to charge me setup. hahaha
bh84 wrote:
Thats actually true, its stupid but KTM does do that
three9zero wrote:
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at...
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at least 1hr of the shops time to assemble and run up the bike(@$100hr) just to sell the bike.
Sorry but you're wrong if you look at the packet KTM gives you , nowhere in there is that money figured into your profit margin. The way I looked at it was it was given to you 2 offset the cost of shipping so your bottom line doesn't change. I know they don't call it set up but that's what it's for , so you're saying it's okay that they pay you for it and then they charge the customer the same amount for one hours work, so you make $800 to 900 for an hour work ...okay
billyg371
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billyg371 10/28/2017 5:55am
10/28/2017 5:55am
BobPA wrote:
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's...
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's covered in snow for months.

Been dealing with that issue at our dealership but of course without the snow, but that will all change next month as we just closed on the building next to ours. So now we have enough room for the bigger SXS to stay inside! Anyway will I be seeing you this winter for some dirtbike activities?
RMT
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RMT 10/28/2017 5:57am
10/28/2017 5:57am
BobPA wrote:
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's...
I cannot understand how dealers leave their inventory out in the weather for extended periods of time. I am amazed when I see $20k Can-Am SXS's covered in snow for months.

Agree but then again, the guy that buys that can am takes it straight out and drives it into a shallow lake on purpose!
ge217
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ge217 10/28/2017 6:28am
10/28/2017 6:28am
eeazye wrote:
What's with the spark plug in the hot start cable boss?
I have no clue. I don't think the guy could get the cable screwed back in the carb. So he plugged it. I'll give him an A for creativity. I like how he put a black cap over it.
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Melicar 10/28/2017 6:44am
10/28/2017 6:44am
eeazye wrote:
What's with the spark plug in the hot start cable boss?
ge217 wrote:
I have no clue. I don't think the guy could get the cable screwed back in the carb. So he plugged it. I'll give him an...
I have no clue. I don't think the guy could get the cable screwed back in the carb. So he plugged it. I'll give him an A for creativity. I like how he put a black cap over it.
So I was scrolling through this thread and as I passed your post I couldn't help but stop and say, "WTF! is that a spark plug? Naaaa, just keep scrolling."
coastlinecascot 10/28/2017 6:59am
10/28/2017 6:59am
I have a good dealer where i live. They stay stocked on a ton of parts and are well priced. Then there is one out of town dealer by my work i went into recently for jets. The parts guy stated nope we dont have those. Why everything is fuel injected. Also their prices are stupid high.
Thisusernameisavailable 10/28/2017 7:08am
10/28/2017 7:08am
TrailDigger wrote:
I definitely agree with this, 100%, as a casual rider who doesn't race. I would love to be able to have the dealer revalve the suspension...
I definitely agree with this, 100%, as a casual rider who doesn't race. I would love to be able to have the dealer revalve the suspension, change bars and grips, and add a skid plate before it goes out the door, and I would be more than willing to pay full price for all the parts if they were included in the financed price.

Every. Single. Car...

Can be customized online and you can order it with options YOU want... so why aren't dirtbikes the same way? Dirtbikes are by far more customizable than many vehicles, lets bring on the customization!

Imagine the day you could buy a full offroad machine(not a KTM, sorry), or Pro Circuit modded racebike, before leaving a dealer!

Call the dealer, walk in, whatever. Tell them what you want; if it's irreversible mods, then put a deposit or pay in full.

Jabroni keeps saying this isn't on scale; that's because there isn't a damn dealer that does it.
TREK manage to do it with their project One range. The price is the price, there is no discount and you have to pay and pick it up from your local dealer who will assemble it. If TREK can do it, so can Honda, Kawi, Suzi, Yam..
three9zero
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three9zero 10/28/2017 8:06am
10/28/2017 8:06am Edited Date/Time 10/28/2017 9:38am
bh84 wrote:
Thats actually true, its stupid but KTM does do that
three9zero wrote:
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at...
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at least 1hr of the shops time to assemble and run up the bike(@$100hr) just to sell the bike.
RCF wrote:
Sorry but you're wrong if you look at the packet KTM gives you , nowhere in there is that money figured into your profit margin. The...
Sorry but you're wrong if you look at the packet KTM gives you , nowhere in there is that money figured into your profit margin. The way I looked at it was it was given to you 2 offset the cost of shipping so your bottom line doesn't change. I know they don't call it set up but that's what it's for , so you're saying it's okay that they pay you for it and then they charge the customer the same amount for one hours work, so you make $800 to 900 for an hour work ...okay
Sorry but you are wrong. The cost of shipping is a true cost. Their pdi fee is really their registration rebate (that's what other brands call it ). That money is reimbursed later to the dealer, that money should go to the house rather than counted as the sales margin, it covers the cost of running the department. Ask your dealer principal to send you to a management course by Spader or Sam's garage/Dealer composites and you will understand. The dealerships that I have worked at that actually made money worked that way. I learned more about sales on the management side in my career in one month than just being a sales guy in ten years. Our stores margin is 15% on BRP stuff and 5% on others. The dealers who give away the farm are all gone now or have been for sale for 10 years.We try to ask for $500 freight and set up on the orange bikes (covers the freight and wages(tech and lot guys time to forlift/uncrated and build the bike). This day and age it's hard to get those fees though.
rmgsxr
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rmgsxr 10/28/2017 9:42am
10/28/2017 9:42am
three9zero wrote:
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at...
100% true. KTM/ HUSKY charge the dealers 450 /PDi and 500/ frt on every bike, on top of dealer invoice. It costs a dealer $950 +at least 1hr of the shops time to assemble and run up the bike(@$100hr) just to sell the bike.
RCF wrote:
Sorry but you're wrong if you look at the packet KTM gives you , nowhere in there is that money figured into your profit margin. The...
Sorry but you're wrong if you look at the packet KTM gives you , nowhere in there is that money figured into your profit margin. The way I looked at it was it was given to you 2 offset the cost of shipping so your bottom line doesn't change. I know they don't call it set up but that's what it's for , so you're saying it's okay that they pay you for it and then they charge the customer the same amount for one hours work, so you make $800 to 900 for an hour work ...okay
three9zero wrote:
Sorry but you are wrong. The cost of shipping is a true cost. Their pdi fee is really their registration rebate (that's what other brands call...
Sorry but you are wrong. The cost of shipping is a true cost. Their pdi fee is really their registration rebate (that's what other brands call it ). That money is reimbursed later to the dealer, that money should go to the house rather than counted as the sales margin, it covers the cost of running the department. Ask your dealer principal to send you to a management course by Spader or Sam's garage/Dealer composites and you will understand. The dealerships that I have worked at that actually made money worked that way. I learned more about sales on the management side in my career in one month than just being a sales guy in ten years. Our stores margin is 15% on BRP stuff and 5% on others. The dealers who give away the farm are all gone now or have been for sale for 10 years.We try to ask for $500 freight and set up on the orange bikes (covers the freight and wages(tech and lot guys time to forlift/uncrated and build the bike). This day and age it's hard to get those fees though.
three9zero on page 5 I posted an actual Husqvarna invoice and explained to RCF the cost of the bike, freight fee, setupfee, and the actual invoice price and he still doesn't get it. The invoice is on a 50 so there is less margin but the fees are on all invoices the same way.


KTM/Husqvarna are not reimbursing you anything. They are giving you(the dealer) your money back once you register the bike.
MPJC
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MPJC 10/28/2017 10:34am
10/28/2017 10:34am
Wow, there's a lot to complain about - from both the customer and the dealer side. The small local dealer I deal with is great. Another dealership was selling a demo bike as practically new, with "maybe 4 hours on it". The problem with that is that this bike was ridden locally by everyone and their dog. And these aren't easy hours - I know of two of the fasted local guys who had used it as a race bike for a moto or two. And they were trying to sell it at MSRP minus manufacturer rebate. For me, I knew to walk away, as I knew the actual history of the bike (besides the fact that the bike had visible wear). But what if someone not in the know walked in and took their word for it? That person would be getting hosed. Not cool. There is, of course, nothing wrong with selling demo bikes at whatever price they see fit. But just be up front about the kind of hours that are on the bike!
Titan1
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Titan1 10/28/2017 11:09am
10/28/2017 11:09am Edited Date/Time 10/28/2017 11:11am
Motodork wrote:
Ok, I have to ask, do you buy the cheaper salmon that supports North Korea? Or the more expensive salmon from the state of Washington or...
Ok, I have to ask, do you buy the cheaper salmon that supports North Korea? Or the more expensive salmon from the state of Washington or Alaska.
Ghost of Jabroni wrote:
He buys neither. Why buy fish when there are cheaper options? He eats the cheapest food possible. And then later complains about the cost of healthcare...
He buys neither. Why buy fish when there are cheaper options?

He eats the cheapest food possible. And then later complains about the cost of healthcare.

That's the perfect analogy to what this debate has become.

(cue Titan to tell us that Alaska would sell more local salmon if only it would package the fish with tartar sauce ha!)
You can’t compare Chinese knock off dirt bikes to a Kawi KX450...and you can’t compare wild caught Alaskan salmon to farm raised Korean salmon...If all I cared about was the cheapest product I’d be riding Chinese dirt bikes, and eating Korean salmon...but I ride a KX450 and eat Alaskan salmon because the improved quality of both justify the higher price, but I want to pay as little as possible for that KX450 and that Alaskan salmon as I can (even though there are cheaper options-of inferior quality- for both).

And this really has nothing to do with the topic...why are we talking about fish?
ARnvrbinfast937 10/28/2017 11:27am
10/28/2017 11:27am
On Long Island we don't have a lot of dealers but we do have a few. Most of them are great guys and you have some staff who did not know that Supercross and Motocross are different, and then you have some guys who know a little bit. My only wish is to have local dealers more involved in the local riding and racing scene and stock gear from different price points. Most importantly please stock MATCHING Jerseys and pants, the gloves are not as important. One of my local dealers only has a handful of gear that is not even close to being from the same set, different color ways and a range of 3-5 years old. That really drives me nuts. I would rather support a local dealer but I can't if you don't have what I am looking for regardless of the price.

A few years ago I went to a local, super tiny Honda dealer to pick up a different spark plug. While I am standing at the counter waiting to be help, I started listening to what the salesmen was telling the customer in front of me. That was when I heard him spew the biggest mountain of bull sh*t I have ever heard. " In motocross and off road riding people don't care about what kind of helmet you get or what it looks like. Pants and "shirts" don't matter either, you can even just wear jeans and a long sleeve shirt. The only thing that matters to racers is having the high end boots. Real racers can tell if your new or not just off of what boots your wearing"

After that was said I was out the door where I mentioned to the other customer to ignore the employee's stupidity and mentioned some things for them to check out. Around the island there are not many sales people who even know the local riding spots, let a lone anything about the sport period.

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