Upgrade to enjoy this feature!
Vital MX fantasy is free to play, but Premium users receive great benefits. Premium benefits include:
- View and download rider stats
- Pick trends
- Create a private league
- And more!
Only $10 for all 2026 SX, MX, and SMX series.
I concur with you on this and have had the same issue there. I buy fuel and tires there and that's about it.
Funny, kinda related story, I walked into N.P.B.S. two days after xmas with a big wad of cash to buy some mtb stuff to go with my new Moro and while I was checking out a shock pump the owner walked up, and without even a hello said "You know that is a shock pump and not a tire pump, right?" I said yep and immediately walked out the door and I will never return. I went down the street to Michael's Bike shop and proceeded to drop a g on parts and service.
I had a similar issue with the MXA RM gift card. Had been expired about a week and I reached out to them to try to still use it, they wouldn’t do anything for me to use it.
Follow up on this one - replacement package arrived 2 days after I talked to CS. Very well packed, no issues.
If its not attached to your house and its zoned for commercial you could get set up most likely. You need normal business and a few other things too. I work for PU but I'm not in your area. Feel free to PM me and I could help you see if it would work for you. I have had several shops like you that didn't think they could get set up because they didn't have a fancy building or whatever and were wasting a ton of money trying to go through RM or other avenues.
The Shop
DeCal Works Huge Plastic Inventory of UFO and Polisport kits.
Luxon 4-Post Bar Mounts
$189.95 - $239.95
Free shipping: VITALMX
if it's 10 grand a year to have a business account, i'm too close for comfort to that number.
Come to the expo and talk to the other distributors. There are smaller ones that will sign you up.
You dont get your OEM parts from your local dealer at a really good discount ?
https://aimexpousa.com
Big distributors need a $10,000 first order.
We are $5k minimum.
The only thing that’s pissed me off about Rocky Mountain was about a year ago I ordered a Tusk countershaft seal kit because mine was leaking on my KTM. Installed everything to a T, filled the bike with oil and the next day I came out there was a puddle of oil under the bike again. I ordered two spare OEM seals when I ordered the kit to get free shipping and because I thought they’d be good to have around. When I pulled the countershaft seal and collar I had just installed I noticed the metal bushing/collar that goes into the seal tapered off a hair early compared to the OEM one, and when installed the edge of the seal rode right where it started to taper off so obviously it was going to leak even without the bike being ran.
I cleaned up the OEM collar that had a slight groove, pulled the junk Tusk seal out of the bike, and installed a new OEM seal and the collar with 100+ hours on it, no leaks!
I contacted RMATV to let them know the issue and to see if maybe I could get a refund since not only that whole Tusk kit was a complete waste, but I also wasted the near quart of oil I put in the bike after I thought it was fixed. They wanted me to pull the OEM collar back out of the bike and send them photos with the Tusk one and the OEM one side by side showing the tusk one was defective, and then they wanted me to ship it back to them with the Tusk seal that was in the trash. It was $30 or so in parts so I wasn’t about to do all of that just for them to maybe give me $30 back, but it really chapped my ass the way it was handled.
My issue was different, but the overall theme was the same. I’d been buying from them for more than a decade, had an issue with one order, and the reps on the phone treated me like I was a scammy customer who needed to prove my honesty before they would make good on their mistake. Chapped my ass is a good way to put it.
I won’t use tusk seals or bearings for this reason. When it comes to engines and chassis, I’m using a quality brand with a track record
Problem for both @Rickyisms and @TheGetFresh is that they have quite likely been hit by a shit ton of scammy customers. The misdeeds of others have affected how they have to deal with customers. With tight margins these days it doesn't take too many before it starts really hitting the bottom line.
Ha, this guy thinks he sees demons at night. Dork.
Lungbutter isn’t even wrong about stealing designs, he was spot on. Some people aren’t smart enough to understand intellectual property and what goes into designing and manufacturing a new product.
I got a package today that came from the Kentucky warehouse and it had plenty of packing. First time this has been the case in a long time. Either someone from RM was notified of this thread or it’s a crazy coincidence.
I shop there more now because of the tusk brand. Same quality 1/3 of the price.
I’ll take a $10 air filter over a $30
I get it.
I doubt this thread made an impact on the people that package boxes 😂
Agreed. My last two tires came in boxes when they were always wrapped in plastic previously.
I had a bonus gift Honda air filter in my last order (and the only Honda I own is a 1966 Trail 90)… No packaging sheet enclosed, but I confirmed everything I ordered was there (plus the Honda filter). Still need to call them about that.
Pit Row
$5k to get their foot in the door is really a good idea but then again a decent shop $5k really doesn’t get that much in higher moving parts like oil, coolant, sparkplugs, seals, gaskets exhausts and other fast movers.
$5k + is a very easy number to hit every month.
Sorry I should have been clearer-its $5k minimum to open the account but I think the yearly spend min is like $7500 but that's not really ever an issue for a dealer. And you're right, $5k doesn't get you all that much, the average shop does a far larger initial order. Consumers would be shocked if they knew the dollar value of the parts in stock for your average shop. You can have $5k on a couple oil racks haha!
I had them send me some bonus parts and I let them know... They sent a free label to return them and a $10 gift card for my troubles.
My dealings with them have been all solid thus far, and I have to come into this thread and give them props because just today they randomly called about a return I made like five months ago, saying the refund didn't process. Sure, it was a mistake on their part, but it's nice that rather than just email they left a voicemail asking me to call and verify exactly which payment option would be best for me.
This is why I rarely shop in person period. I don't need a sales person in my ear while I'm browsing. Few things annoy me more than yappy sales people. If I need help or an opinion I'll ask.
And it's important that shops do have some workers available for when you DO have questions. But until I do, leave me alone.
Having workers with accurate answers is usually my issue. My local powersports dealer has a staff that usually knows less than I do about what I'm looking for.
It's been a few years ago but they sent me a random trials tire in the plastic wrap with 2 other tires I ordered. When I called they just told me to keep it since it wasn't worth the trouble of sending it back.
Maybe not but I think it’s very possible someone that sits at a desk heard about it and told the warehouse people something. If a client complains at my work the “desk” people will for sure get the warehouse people acting right.
Speaking of FedEx shipping...
I work at a semi-local big 5 dealer. A lot of pieces parts are shipped FedEx. Tracking says they are in the town the dealer is in. Not delivered for several days.
Service manager went to the FedEx place of business to see what was going on, and found out there are 28 tractor trailers that are waiting to be unloaded. He said it may be several weeks before they catch up, if they ever do...
And this was before all the snow hit!
That's when you start asking for a refund after delivery is made. FedEx guarantees delivery times. Tell the shipper you want a refund if it wasn't shipped by you. You'll start getting your deliveries on time again. FedEx Ground is the worst, all contract workers that don't care.
I bought 2 close out Tld hoodies for Christmas in December from them. I had no complaints about product or service on my order.
Post a reply to: Rocky Mountain ATV, slowly becoming the worst company to deal with.