Stark Orders and Payments

TahoeVetMX
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271
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9/5/2021
Location
Las Vegas, NV US
9/1/2023 7:53am
I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have...

I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have put a huge effort into getting "press" bikes out to drum up interest while people wait for theirs they ordered a long ass time ago lmao. 

Seems to me the best way to drum more interest is get the actual bikes into peoples hands and out on the track. Nothing gets more interest then going to your local track and seeing the thing in the flesh out there in the hands of an actual consumer. 

Yes, I think that is the situation.   I do not think many private owner bikes have been delivered at all.  Only bikes that they feel give them press.  The only thing that sucks about that is most of these dealers did not sign on until late.   Stark is clearly more worried about selling more bikes in the future then delivering the ones they sold already.

5
1
9/1/2023 7:56am
ROCKNDAWG wrote:
Kind of a full on piss off, they have them on dealer floors now. But meanwhile, some of us put deposits down and have been waiting...

Kind of a full on piss off, they have them on dealer floors now. But meanwhile, some of us put deposits down and have been waiting for like 2 years. Seems like they should fill the orders first!

I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have...

I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have put a huge effort into getting "press" bikes out to drum up interest while people wait for theirs they ordered a long ass time ago lmao. 

Seems to me the best way to drum more interest is get the actual bikes into peoples hands and out on the track. Nothing gets more interest then going to your local track and seeing the thing in the flesh out there in the hands of an actual consumer. 

As long as the actual consumer is a fast rider, the last thing they want is the consumer to be the slowest rider on the track!

2
9/1/2023 8:27am
ROCKNDAWG wrote:
Kind of a full on piss off, they have them on dealer floors now. But meanwhile, some of us put deposits down and have been waiting...

Kind of a full on piss off, they have them on dealer floors now. But meanwhile, some of us put deposits down and have been waiting for like 2 years. Seems like they should fill the orders first!

I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have...

I actually thought about this a few days ago. I saw a video of a demo ride with a few different Stark's. Seems like they have put a huge effort into getting "press" bikes out to drum up interest while people wait for theirs they ordered a long ass time ago lmao. 

Seems to me the best way to drum more interest is get the actual bikes into peoples hands and out on the track. Nothing gets more interest then going to your local track and seeing the thing in the flesh out there in the hands of an actual consumer. 

I was wondering about that too. I was thinking that it was not a good look to be trying to sell more when They still have not delivered   most of the ones that were  pre ordered. And somebody who puts a $100 down today will be waiting  a year and a half or so for their bike.  

 Then I started to think that maybe they were doing it to keep the people who put the $100 down still interested in buying the bike.  I have a hand full of customers who have told me they have money on one. Of those people , all but one have expressed that they were not sure about if they were going to end up going ahead when they got the email for payment. But now after a localish dealer had a demo bike, most have said they are all in now. 

For a company that started out so open and in the public eye, they seem to be less open and upfront . I would like to hear Stark explain why they are putting Demo bikes out that could have been delivered to customers. 

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9/1/2023 8:32am

Customer deliveries are a concern, that has been the biggest complain over the last year, I would like to know how many have actually been delivered.

-MAVERICK- wrote:

How many of the 18k pre-orders have decided to pull the plug and opted out? 

I am on the fence about it tbh.

1

The Shop

avidchimp
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E.G.L., MN US
9/1/2023 9:04am

The people who paid for a product that isn't sitting in their garage yet are the dummies. They are using your money to fund operations and kick the can down the road. Sounds pyramid'ish.

21
1
LungButter
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Yellow Pine, ID US
9/1/2023 9:06am

Everybody so mad about Stark not delivering but nobody mad that KTM is parading out new bikes while 1000s of owners of last years bikes are waiting on backordered parts....

*Yes, I understand the folks waiting on parts haven't prepaid so it's not "apples to apples" just something I find funny*

10
-MAVERICK-
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Location
Ontario CA
9/1/2023 9:31am

Customer deliveries are a concern, that has been the biggest complain over the last year, I would like to know how many have actually been delivered.

-MAVERICK- wrote:

How many of the 18k pre-orders have decided to pull the plug and opted out? 

I am on the fence about it tbh.

Curious to know why. Tired of waiting? Not getting the answers you want? 

Dimblewambie
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1528
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Location
Murrieta, CA US
9/1/2023 9:52am

I am on the fence about it tbh.

Same boat honestly. They first contacted me in the beginning of July saying it’s time to confirm your order. Email back and don’t hear anything for a few weeks. Random Saturday I get a phone call from the gentleman handling US orders, says my order is now confirmed and I’ll get an email with a link to complete the purchase. A few more weeks I get an email stating my order is confirmed but nothing provided to pay for the order and we’re now 2 months passed initial contact. 
 

Track/riding season is approaching, but I’ve lost quite a bit of my interest in actually buying it. For now we continue to wait patiently. 

3
JM485
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Davis, CA US
9/1/2023 9:56am
TahoeVetMX wrote:

Did you pay for your bike yet?

Yes, paid in full.  I received an email a couple months ago stating that the bike was ready to go into production soon, and that I needed to finish my payment.  Once payment was completed I had someone from Stark call me to confirm, and now I’m just waiting for the shipping confirmation.  He mentioned that they were likely about a month behind my original ship date, but part of that was my fault because I waited about a week to make my full payment.  
 

I understand the frustration, their system isn’t the best and I’ve been a bit frustrated too, but trust me the bike is worth it.  I’ve ridden it a couple times, I’ve seen the factory in Spain and met the team of people behind it, this isn’t a scam and when you get your bike you’re going to love it . I think they got a WAY bigger reaction to these bike than they anticipated and are having to really play catch up, but Anton is a smart guy and I believe they’ll get the process sorted out.  For what it’s worth I have no affiliation with them and they barely even know I exist, that’s just what I know about the situation and my personal belief that they’ll get it right.  

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TahoeVetMX
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Location
Las Vegas, NV US
9/1/2023 9:58am
Same boat honestly. They first contacted me in the beginning of July saying it’s time to confirm your order. Email back and don’t hear anything for...

Same boat honestly. They first contacted me in the beginning of July saying it’s time to confirm your order. Email back and don’t hear anything for a few weeks. Random Saturday I get a phone call from the gentleman handling US orders, says my order is now confirmed and I’ll get an email with a link to complete the purchase. A few more weeks I get an email stating my order is confirmed but nothing provided to pay for the order and we’re now 2 months passed initial contact. 
 

Track/riding season is approaching, but I’ve lost quite a bit of my interest in actually buying it. For now we continue to wait patiently. 

Yes, that is what happened with myself except because I did not get the email about payment within 3 or 4 days I logged into my account and there was the payment button.  It had not been there before.  I paid for it and then got a phone call from a guy here in the US thanking me for my payment and explaining my bike was now in production and would ship in 2 weeks.   That was about two months ago.   lol 

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9/1/2023 10:02am
-MAVERICK- wrote:

How many of the 18k pre-orders have decided to pull the plug and opted out? 

I am on the fence about it tbh.

-MAVERICK- wrote:

Curious to know why. Tired of waiting? Not getting the answers you want? 

Little bit of all that...the moment is sorta passing by almost. Starting to become anticlimactic for me. I am sure if I pass on it, I will regret it, but who knows. If it lasts another few months, then 5 months of winter, I will probably skip it. Not like it's a bargain or anything.

2
9/1/2023 10:04am Edited Date/Time 9/1/2023 10:06am
JM485 wrote:
They’re a few weeks back from the last I was told, my delivery date is in theory tomorrow but they said it will likely be mid-late...

They’re a few weeks back from the last I was told, my delivery date is in theory tomorrow but they said it will likely be mid-late September.  People are getting them though, and the bikes you’re seeing at dealers are demo bikes not for sale.

Is anyone here aware of a non-professional athlete, non-social media influencer, non-celebrity, or non-resident shill that has received one yet?  I’ve never seen one in real life at a local track yet.

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3
yota
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Crystal River, FL US
9/1/2023 10:10am

seems kind of strange to send 14K into the unknown for something from a new start-up company on another continent.   esp when they are already 2 years behind.  not this boy.  would be different to walk into a store as usual, pay and walk out with the product in hand.  

13
1
38special
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US
9/1/2023 10:21am
I was wondering about that too. I was thinking that it was not a good look to be trying to sell more when They still have...

I was wondering about that too. I was thinking that it was not a good look to be trying to sell more when They still have not delivered   most of the ones that were  pre ordered. And somebody who puts a $100 down today will be waiting  a year and a half or so for their bike.  

 Then I started to think that maybe they were doing it to keep the people who put the $100 down still interested in buying the bike.  I have a hand full of customers who have told me they have money on one. Of those people , all but one have expressed that they were not sure about if they were going to end up going ahead when they got the email for payment. But now after a localish dealer had a demo bike, most have said they are all in now. 

For a company that started out so open and in the public eye, they seem to be less open and upfront . I would like to hear Stark explain why they are putting Demo bikes out that could have been delivered to customers. 

"For a company that started out so open and in the public eye, they seem to be less open and upfront ."

This is what I have saying for months now.  Glad somebody else is acknowledging it.  

4
2
9/1/2023 10:24am
LungButter wrote:
Everybody so mad about Stark not delivering but nobody mad that KTM is parading out new bikes while 1000s of owners of last years bikes are...

Everybody so mad about Stark not delivering but nobody mad that KTM is parading out new bikes while 1000s of owners of last years bikes are waiting on backordered parts....

*Yes, I understand the folks waiting on parts haven't prepaid so it's not "apples to apples" just something I find funny*

I finally got some of those KTM parts I ordered and PAID in full for from KTM.  I paid back in October or so , got them in last week.  Since I ordered them the prices went up, but I still got the items  at the price I paid almost a year ago!  I think its not a great look for either to be doing what they are doing. I wonder how many demo Vargs are out there?  

If Stark is doing something shady with customers funds  .What is the conspiracy behind KTM selling bikes built with the parts that people have  had backordered for close to a year, or longer? Is KTM in trouble? Do they just want to sell bikes and build hype for new sales and not care about the people who have a bike sitting they can not ride? 

 

I'm not sure what I would be more mad about. Buying a bike that was late and seeing the demo bikes showing up, or buying a bike that broke and is sitting because it needs the parts that are on the bikes that are showing up in large numbers?  Both people are paying payments or have paid in full and are unable to ride their bikes. And keep having ETA's pushed back. It sucks for both , It might be a sign of trouble, or might not be . Pushing back deliveries of bikes is one thing, but after a customer has paid, I thought that meant they had the bike ready to build. and by now would have an idea of how long that will take. Hope both companies get stuff figured out soon.    

 

4
3
Scott920
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Sedro Woolley, WA US
Fantasy
9/1/2023 10:48am Edited Date/Time 9/1/2023 11:12am
JM485 wrote:
They’re a few weeks back from the last I was told, my delivery date is in theory tomorrow but they said it will likely be mid-late...

They’re a few weeks back from the last I was told, my delivery date is in theory tomorrow but they said it will likely be mid-late September.  People are getting them though, and the bikes you’re seeing at dealers are demo bikes not for sale.

Is anyone here aware of a non-professional athlete, non-social media influencer, non-celebrity, or non-resident shill that has received one yet?  I’ve never seen one in real...

Is anyone here aware of a non-professional athlete, non-social media influencer, non-celebrity, or non-resident shill that has received one yet?  I’ve never seen one in real life at a local track yet.

Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood yesterday morning and raced it last night. He had no time to figure out any of the settings, just unloaded it, hit practice then raced it for 3 moto's. By the 2nd moto he had it looking pretty good. This rider is not an influencer, pro or celebrity, he's a 50+ year old normal local dude who races MX and off road normally on a KTM 2 stroke, (which he raced his 4th moto with last night). 

 

4
TahoeVetMX
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271
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Las Vegas, NV US
9/1/2023 10:52am
Scott920 wrote:
Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood...

Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood yesterday morning and raced it last night. He had no time to figure out any of the settings, just unloaded it, hit practice then raced it for 3 moto's. By the 2nd moto he had it looking pretty good. This rider is not an influencer, pro or celebrity, he's a 50+ year old normal local dude who races MX and off road normally on a KTM 2 stroke, (which he raced his 4th moto with last night). 

 

Did he pre order it or did he just walk in a buy it?

1
9/1/2023 10:54am
TahoeVetMX wrote:

Did you pay for your bike yet?

JM485 wrote:
Yes, paid in full.  I received an email a couple months ago stating that the bike was ready to go into production soon, and that I...

Yes, paid in full.  I received an email a couple months ago stating that the bike was ready to go into production soon, and that I needed to finish my payment.  Once payment was completed I had someone from Stark call me to confirm, and now I’m just waiting for the shipping confirmation.  He mentioned that they were likely about a month behind my original ship date, but part of that was my fault because I waited about a week to make my full payment.  
 

I understand the frustration, their system isn’t the best and I’ve been a bit frustrated too, but trust me the bike is worth it.  I’ve ridden it a couple times, I’ve seen the factory in Spain and met the team of people behind it, this isn’t a scam and when you get your bike you’re going to love it . I think they got a WAY bigger reaction to these bike than they anticipated and are having to really play catch up, but Anton is a smart guy and I believe they’ll get the process sorted out.  For what it’s worth I have no affiliation with them and they barely even know I exist, that’s just what I know about the situation and my personal belief that they’ll get it right.  

Serious question: If they barely know that you exist, how did you (presumably) get invited to ride a pre-production bike and tour the factory?  Did they pick up the tab for your flight/hotel/food?

I know it probably sounds that way, but it’s not a shot at you, btw.  I’d do the same if invited, even on my own dime.

3
-MAVERICK-
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Ontario CA
9/1/2023 10:55am

I am on the fence about it tbh.

-MAVERICK- wrote:

Curious to know why. Tired of waiting? Not getting the answers you want? 

Little bit of all that...the moment is sorta passing by almost. Starting to become anticlimactic for me. I am sure if I pass on it, I...

Little bit of all that...the moment is sorta passing by almost. Starting to become anticlimactic for me. I am sure if I pass on it, I will regret it, but who knows. If it lasts another few months, then 5 months of winter, I will probably skip it. Not like it's a bargain or anything.

"Not like it's a bargain or anything."

I don't know, man. Isn't an all expenses paid trip to Spain to try it out part of the deal? Laughing

Seems like it is for some people. 

5
avidchimp
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E.G.L., MN US
9/1/2023 10:55am
Scott920 wrote:
Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood...

Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood yesterday morning and raced it last night. He had no time to figure out any of the settings, just unloaded it, hit practice then raced it for 3 moto's. By the 2nd moto he had it looking pretty good. This rider is not an influencer, pro or celebrity, he's a 50+ year old normal local dude who races MX and off road normally on a KTM 2 stroke, (which he raced his 4th moto with last night). 

 

TahoeVetMX wrote:

Did he pre order it or did he just walk in a buy it?

Good thing they could walk into a dealership and pick one up, instead of delivering bikes to the people who actually already paid for it.

1
1
Scott920
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Fantasy
9/1/2023 11:01am Edited Date/Time 9/1/2023 11:02am
Scott920 wrote:
Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood...

Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood yesterday morning and raced it last night. He had no time to figure out any of the settings, just unloaded it, hit practice then raced it for 3 moto's. By the 2nd moto he had it looking pretty good. This rider is not an influencer, pro or celebrity, he's a 50+ year old normal local dude who races MX and off road normally on a KTM 2 stroke, (which he raced his 4th moto with last night). 

 

TahoeVetMX wrote:

Did he pre order it or did he just walk in a buy it?

He did pre-order it. He was supposed to get it last week but it came it with a left hand brake on it which he didn't want so the dealer switched it over which is why he didn't get it until yesterday morning. The bike was delivered to Lynwood Motoplex. 

2
yak651
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Appleton, WI US
Fantasy
9/1/2023 11:10am

So those that paid in full, did you pay with a CC?  If so I guess at least you have some protection, if you wired them funds I would be feeling a little Nigerian Prince scammish....

1
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NSP139
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Temecula, CA US
9/1/2023 11:13am
TahoeVetMX wrote:

Did you pay for your bike yet?

JM485 wrote:
Yes, paid in full.  I received an email a couple months ago stating that the bike was ready to go into production soon, and that I...

Yes, paid in full.  I received an email a couple months ago stating that the bike was ready to go into production soon, and that I needed to finish my payment.  Once payment was completed I had someone from Stark call me to confirm, and now I’m just waiting for the shipping confirmation.  He mentioned that they were likely about a month behind my original ship date, but part of that was my fault because I waited about a week to make my full payment.  
 

I understand the frustration, their system isn’t the best and I’ve been a bit frustrated too, but trust me the bike is worth it.  I’ve ridden it a couple times, I’ve seen the factory in Spain and met the team of people behind it, this isn’t a scam and when you get your bike you’re going to love it . I think they got a WAY bigger reaction to these bike than they anticipated and are having to really play catch up, but Anton is a smart guy and I believe they’ll get the process sorted out.  For what it’s worth I have no affiliation with them and they barely even know I exist, that’s just what I know about the situation and my personal belief that they’ll get it right.  

So they're asking for money up front before they even manufacture your bike that doesn't sound like a company that's going to be around for a long time

5
1
TahoeVetMX
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9/1/2023 11:22am
Scott920 wrote:
He did pre-order it. He was supposed to get it last week but it came it with a left hand brake on it which he didn't...

He did pre-order it. He was supposed to get it last week but it came it with a left hand brake on it which he didn't want so the dealer switched it over which is why he didn't get it until yesterday morning. The bike was delivered to Lynwood Motoplex. 

Funny, I did order the hand brake.   Any idea when he paid for the bike?

WarrenMX
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San Clemente, CA US
9/1/2023 11:38am

Preorderded mine the day they were announced. Got an email about 2 months ago asking me to confirm my spec. I confirmed spec and then was told I would be sent a payment link as soon as the bike was ready to be shipped. Still waiting on that payment link.

 

1
RACING
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9/1/2023 11:38am Edited Date/Time 9/1/2023 11:40am
38special wrote:
"For a company that started out so open and in the public eye, they seem to be less open and upfront ." This is what I...

"For a company that started out so open and in the public eye, they seem to be less open and upfront ."

This is what I have saying for months now.  Glad somebody else is acknowledging it.  

WSX disease? Varner syndrom?

Wink

 

1
1
9/1/2023 11:50am

Reading a lot of customer's real order info and Stark contacting for confirmation, only to be left hanging for X months instead of weeks and no return contact from Stark. This has me even more concerned about how Stark does business. Seems even more shady than I thought.

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2
9/1/2023 11:56am
LungButter wrote:
Everybody so mad about Stark not delivering but nobody mad that KTM is parading out new bikes while 1000s of owners of last years bikes are...

Everybody so mad about Stark not delivering but nobody mad that KTM is parading out new bikes while 1000s of owners of last years bikes are waiting on backordered parts....

*Yes, I understand the folks waiting on parts haven't prepaid so it's not "apples to apples" just something I find funny*

I finally got some of those KTM parts I ordered and PAID in full for from KTM.  I paid back in October or so , got...

I finally got some of those KTM parts I ordered and PAID in full for from KTM.  I paid back in October or so , got them in last week.  Since I ordered them the prices went up, but I still got the items  at the price I paid almost a year ago!  I think its not a great look for either to be doing what they are doing. I wonder how many demo Vargs are out there?  

If Stark is doing something shady with customers funds  .What is the conspiracy behind KTM selling bikes built with the parts that people have  had backordered for close to a year, or longer? Is KTM in trouble? Do they just want to sell bikes and build hype for new sales and not care about the people who have a bike sitting they can not ride? 

 

I'm not sure what I would be more mad about. Buying a bike that was late and seeing the demo bikes showing up, or buying a bike that broke and is sitting because it needs the parts that are on the bikes that are showing up in large numbers?  Both people are paying payments or have paid in full and are unable to ride their bikes. And keep having ETA's pushed back. It sucks for both , It might be a sign of trouble, or might not be . Pushing back deliveries of bikes is one thing, but after a customer has paid, I thought that meant they had the bike ready to build. and by now would have an idea of how long that will take. Hope both companies get stuff figured out soon.    

 

Not a KTM guy so I had no clue about parts being on backorder for so long. What parts were back ordered? 10 months of backorder is pretty bad. Aftermarket parts slightly more understandable, but not OEM.

9/1/2023 11:57am
yota wrote:
seems kind of strange to send 14K into the unknown for something from a new start-up company on another continent.   esp when they are already 2...

seems kind of strange to send 14K into the unknown for something from a new start-up company on another continent.   esp when they are already 2 years behind.  not this boy.  would be different to walk into a store as usual, pay and walk out with the product in hand.  

I can understand that way of thinking, but if you read the agreement when You put the money down it explained the process. 

Since there are some somewhat custom aspects to the bikes, I can understand wanting payment before building.  Everything can be undone that they offer , but still they are building the suspension valving and settings around what you ask for. And the Brake, wheel sizes. I thought the website had said they would ask for payment before they built the bike. But looking at it recently , it says that they will contact you when the bike is ready to ship. Not sure if that applies just to new orders, or if I just remembered it wrong.

Perhaps they changed the process since realistically they are so behind , it is unlikely they would end up with unsold bikes. Maybe they might have to revalve some suspension or swap a few things around. 

I feel like after You take somebody's money You owe it to them to communicate at the least. I doubt it is to the level that people have to worry about losing money , and I'm not saying its a scam like others have said. Just that they should communicate a little more with the people who they have asked for payment in full from. And give some kind of explanation for the delay.     

9/1/2023 12:00pm
Scott920 wrote:
Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood...

Yes. There was a brand new at our local track in Bellingham WA last night. Local vet B rider, picked it up at dealer in Lynwood yesterday morning and raced it last night. He had no time to figure out any of the settings, just unloaded it, hit practice then raced it for 3 moto's. By the 2nd moto he had it looking pretty good. This rider is not an influencer, pro or celebrity, he's a 50+ year old normal local dude who races MX and off road normally on a KTM 2 stroke, (which he raced his 4th moto with last night). 

 

TahoeVetMX wrote:

Did he pre order it or did he just walk in a buy it?

avidchimp wrote:

Good thing they could walk into a dealership and pick one up, instead of delivering bikes to the people who actually already paid for it.

I think they offer the option of taking delivery at a local dealer with the bike ready to ride, or shipping to the customers home. It was an option when I looked last.  They would be pulling a KTM if they started having bikes on the showroom for sale before the people who paid in full got theirs. 

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