Supercrosslive TV Auto Renewed and Refusing to Refund

Edge-Of-Adhesion 10/12/2019 7:33am
10/12/2019 7:33am
kkawboy14 wrote:
Most people want the stuff they want automatically renewed!

So u guys don’t want it anymore?
Is there any data to support your claim that most people want auto-renew?

If the views expressed on this thread are anything to go by, most people clearly don't.

Dunno how it works in the US but auto-renew is fine when there is there is informed consent. A notification buried somewhere in an email doesn't meet that requirement in UK (and EU) consumer contract law and is easily challenged in courts.





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dickjackson170 10/12/2019 8:09am
10/12/2019 8:09am Edited Date/Time 10/12/2019 8:09am
kkawboy14 wrote:
Most people want the stuff they want automatically renewed!

So u guys don’t want it anymore?
Now you've done it. You're gonna get tarred and feathered bro. Clearly, it's in place to bankrupt every breathing Vitard.
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dickjackson170 10/12/2019 8:12am
10/12/2019 8:12am
kkawboy14 wrote:
Most people want the stuff they want automatically renewed!

So u guys don’t want it anymore?
Edge-Of-Adhesion wrote:
Is there any data to support your claim that most people want auto-renew? If the views expressed on this thread are anything to go by, most...
Is there any data to support your claim that most people want auto-renew?

If the views expressed on this thread are anything to go by, most people clearly don't.

Dunno how it works in the US but auto-renew is fine when there is there is informed consent. A notification buried somewhere in an email doesn't meet that requirement in UK (and EU) consumer contract law and is easily challenged in courts.





I don't think the views expressed by 20 angry dudes on a chat board is a very good sample either, for the record.
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FWYT
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FWYT 10/12/2019 8:30am
10/12/2019 8:30am
dickjackson170 wrote:
Every app is auto renew. This is not a new, slimeball "trick". Use a credit card that expires within the calendar year, if it's an app...
Every app is auto renew. This is not a new, slimeball "trick". Use a credit card that expires within the calendar year, if it's an app you only want for the time being.
LungButter wrote:
Quite a few payment processors have the ability to auto update with the new card details when its issued.

Don't ask me how, but it happens.
Yikes! That's kind of scary in itself. Looked it up and this short article talks about it.

https://www.creditcards.com/credit-card-news/recurring-charges-updater-…

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MXVet261
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MXVet261 10/12/2019 8:40am
10/12/2019 8:40am
Several credit card companies/banks offer "virtual credit cards" that you can use with your actual credit card. Citi, for example has this. You login to online banking, use the generate virtual card number option, and can select the dollar amount that it is good for and the time in months.

Whenever I signup for something that I'm concerned about auto renewal on, I use this and set the amount of the card for the dollar amount of signup and set the duration for 2 months (which is the minimum time). If they try to auto renew a year or whatever later, that card simply doesn't exist.
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motokiwi 10/12/2019 9:00am
10/12/2019 9:00am
Feld being scum bags? doesn't sound like them?? lol
kkawboy14
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kkawboy14 10/12/2019 9:16am
10/12/2019 9:16am
kkawboy14 wrote:
Most people want the stuff they want automatically renewed!

So u guys don’t want it anymore?
Edge-Of-Adhesion wrote:
Is there any data to support your claim that most people want auto-renew? If the views expressed on this thread are anything to go by, most...
Is there any data to support your claim that most people want auto-renew?

If the views expressed on this thread are anything to go by, most people clearly don't.

Dunno how it works in the US but auto-renew is fine when there is there is informed consent. A notification buried somewhere in an email doesn't meet that requirement in UK (and EU) consumer contract law and is easily challenged in courts.





dickjackson170 wrote:
I don't think the views expressed by 20 angry dudes on a chat board is a very good sample either, for the record.
Right!

I’m just going off of what I know about everything else. Do you want to have to approve every month your Sirius radio payment?

Or google space .99 cent charge?

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kkawboy14
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kkawboy14 10/12/2019 9:18am
10/12/2019 9:18am Edited Date/Time 10/12/2019 9:41am
This is how it would go with me.

I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew, re sign up and can’t watch it till the next day.

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dickjackson170 10/12/2019 9:22am
10/12/2019 9:22am
kkawboy14 wrote:
This is how it would go with me. I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew...
This is how it would go with me.

I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew, re sign up and can’t watch it till the next day.

It's funny how the same person that doesn't want it to auto renew wants it to auto cancel Woohoo
3
Edge-Of-Adhesion 10/12/2019 9:45am
10/12/2019 9:45am
dickjackson170 wrote:
I don't think the views expressed by 20 angry dudes on a chat board is a very good sample either, for the record.
Not sure what you mean by 'either' when this thread is the only sample we've got.
Motofinne
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Motofinne 10/12/2019 10:08am
10/12/2019 10:08am
I saw that too. I wasn't going to get the package and a few days ago i noticed that i had 130€ less on my bank account.

Fuck Feld, that is a BS move. Please let me know if anyone of you are able to get a refund.
kkawboy14
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kkawboy14 10/12/2019 10:30am
10/12/2019 10:30am Edited Date/Time 10/12/2019 10:58am
kkawboy14 wrote:
This is how it would go with me. I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew...
This is how it would go with me.

I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew, re sign up and can’t watch it till the next day.

dickjackson170 wrote:
It's funny how the same person that doesn't want it to auto renew wants it to auto cancel Woohoo
Ha, that’s funny right there!

Also I just realized that a lot of people live week to week and maybe have to budget these things in their lives! Is that the issue? Because I haven’t lived on a budget for the last 25 years.
1
Markturbo 10/12/2019 12:54pm
10/12/2019 12:54pm
What really makes it slime ball is their refusal to cancel and refund your money when the races haven't even started yet.
6
Monk
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Monk 10/12/2019 1:18pm
10/12/2019 1:18pm
Check all my emails, not 1 email from them except a email that stated that was was charged nearly $200cnd...
tttrailhunter 10/12/2019 1:22pm
10/12/2019 1:22pm
dickjackson170 wrote:
Every app is auto renew. This is not a new, slimeball "trick". Use a credit card that expires within the calendar year, if it's an app...
Every app is auto renew. This is not a new, slimeball "trick". Use a credit card that expires within the calendar year, if it's an app you only want for the time being.
500guy wrote:
It's a slime ball tactic, that people like you just seem to accept as part of the game.
dickjackson170 wrote:
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one...
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one liners on a chat board.

Hate to break it to people like you, but literally every monthly/yearly service provider does it. XM, Hulu, WWE, MLB, NFL.... So, you might as well accept it as part of the game.
yeah but most all of your oneliners are slimeballish.

so wear the shit or change your style.



2
dickjackson170 10/12/2019 1:54pm
10/12/2019 1:54pm
kkawboy14 wrote:
This is how it would go with me. I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew...
This is how it would go with me.

I forget to renew, I’m sitting in front of the tv with 5 friends, realize I didn’t renew, re sign up and can’t watch it till the next day.

dickjackson170 wrote:
It's funny how the same person that doesn't want it to auto renew wants it to auto cancel Woohoo
kkawboy14 wrote:
Ha, that’s funny right there! Also I just realized that a lot of people live week to week and maybe have to budget these things in...
Ha, that’s funny right there!

Also I just realized that a lot of people live week to week and maybe have to budget these things in their lives! Is that the issue? Because I haven’t lived on a budget for the last 25 years.
I think it's lazy, blame the world guys that want it to auto cancel, but not auto renew
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dickjackson170 10/12/2019 2:00pm
10/12/2019 2:00pm
500guy wrote:
It's a slime ball tactic, that people like you just seem to accept as part of the game.
dickjackson170 wrote:
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one...
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one liners on a chat board.

Hate to break it to people like you, but literally every monthly/yearly service provider does it. XM, Hulu, WWE, MLB, NFL.... So, you might as well accept it as part of the game.
tttrailhunter wrote:
yeah but most all of your oneliners are slimeballish.

so wear the shit or change your style.



People want technology as convenient as their comprehension of it. It's not catering to the individual. Most of us see auto-renew as a convenience bro.
10
dickjackson170 10/12/2019 2:10pm
10/12/2019 2:10pm
500guy wrote:
It's a slime ball tactic, that people like you just seem to accept as part of the game.
dickjackson170 wrote:
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one...
Settle down Chuck Norris. I'm not sure what you mean by "people like me". You have no idea who I am, other than a couple one liners on a chat board.

Hate to break it to people like you, but literally every monthly/yearly service provider does it. XM, Hulu, WWE, MLB, NFL.... So, you might as well accept it as part of the game.
tttrailhunter wrote:
yeah but most all of your oneliners are slimeballish.

so wear the shit or change your style.



And I didn't call anyone a slimeball.
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inthebadboycorner 10/12/2019 4:15pm
10/12/2019 4:15pm
I tried to get a refund from Motoworld tv,
They did not even respond to my many emails, pricks.
In the end I cancelled my card.
CPR
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CPR 10/12/2019 4:52pm
10/12/2019 4:52pm
Yup Supercrosslive TV auto renew got me too, nearly $200 Aussie dollars.
I know there's plenty of complaining about the NBC app, but you guys in the states don't know how lucky you are to have it vs international options.
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hamncheeze
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hamncheeze 10/12/2019 5:31pm
10/12/2019 5:31pm
FWIW I did get a notice e-mail that my account would auto-renew, about 3-4 weeks before the date. Maybe check your spam/junk folders in case it ended up there.

I renewed. I was going to use a VPN and use the NBC Gold pkg for SX, but I usually end up away from home for a couple of weekends, and don't always have the best wifi when I'm on the road so adding the complexity of the VPN just slows the connections down even more. I hate how much Feld charges for the SX International, but it did work pretty well last year (much better than 2018).
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Dougy1
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Dougy1 10/12/2019 7:39pm
10/12/2019 7:39pm
kkawboy14 wrote:
Most people want the stuff they want automatically renewed!

So u guys don’t want it anymore?
Edge-Of-Adhesion wrote:
Is there any data to support your claim that most people want auto-renew? If the views expressed on this thread are anything to go by, most...
Is there any data to support your claim that most people want auto-renew?

If the views expressed on this thread are anything to go by, most people clearly don't.

Dunno how it works in the US but auto-renew is fine when there is there is informed consent. A notification buried somewhere in an email doesn't meet that requirement in UK (and EU) consumer contract law and is easily challenged in courts.





dickjackson170 wrote:
I don't think the views expressed by 20 angry dudes on a chat board is a very good sample either, for the record.
I disagree.. when 20 people bother typing obviously there’s a large percentage of crew who got auto renewed that weren’t happy.. and also not aware of the price increase.
Small samples of opinions are often used in poles to get a general idea ..
cwtoyota
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cwtoyota 10/12/2019 8:16pm
10/12/2019 8:16pm
Moto Obsessed wrote:
Thanks for this heads up reminder... I just turned my auto-renew off for NBC Gold... I 100% intend on buying the package again; but on my...
Thanks for this heads up reminder... I just turned my auto-renew off for NBC Gold... I 100% intend on buying the package again; but on my own terms. $89.99 for the entire SX & MX season was a no brainer... but wont be surprised at all if they increase the price of admission this year
You took the words right out of my mouth. I read the first post, logged into my account and I had already turned off the auto-renew when I bought it in January.

Just in case they decide to get sleazy, I deleted my credit card info from the account too.
Like you, I enjoyed the service and will probably buy it again in January if the same offer is available.

Opt-out auto renew is such a sleazy deal.
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avidchimp
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avidchimp 10/12/2019 8:26pm
10/12/2019 8:26pm
Auto-renew isn't the issue for me, it's the unauthorized price increase that is the issue. I'm all for the same price because we will get the same coverage issues.
Langhammx 10/12/2019 8:55pm
10/12/2019 8:55pm
dickjackson170 wrote:
It's funny how the same person that doesn't want it to auto renew wants it to auto cancel Woohoo
kkawboy14 wrote:
Ha, that’s funny right there! Also I just realized that a lot of people live week to week and maybe have to budget these things in...
Ha, that’s funny right there!

Also I just realized that a lot of people live week to week and maybe have to budget these things in their lives! Is that the issue? Because I haven’t lived on a budget for the last 25 years.
dickjackson170 wrote:
I think it's lazy, blame the world guys that want it to auto cancel, but not auto renew
You can’t be serious...

Unless I wanted something to automatically renew as a convenience for me, no fucking way let those asshats get away with that shit.

Raising the price, without me agreeing to the new price would be icing on the cake. Not cool !

Then they refuse to refund, after basically scamming you, by billing you without your consent ??

And you think this is OK ? Pffffftttt.....
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JM485
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JM485 10/12/2019 9:49pm
10/12/2019 9:49pm
kkawboy14 wrote:
Ha, that’s funny right there! Also I just realized that a lot of people live week to week and maybe have to budget these things in...
Ha, that’s funny right there!

Also I just realized that a lot of people live week to week and maybe have to budget these things in their lives! Is that the issue? Because I haven’t lived on a budget for the last 25 years.
dickjackson170 wrote:
I think it's lazy, blame the world guys that want it to auto cancel, but not auto renew
Langhammx wrote:
You can’t be serious... Unless I wanted something to automatically renew as a convenience for me, no fucking way let those asshats get away with that...
You can’t be serious...

Unless I wanted something to automatically renew as a convenience for me, no fucking way let those asshats get away with that shit.

Raising the price, without me agreeing to the new price would be icing on the cake. Not cool !

Then they refuse to refund, after basically scamming you, by billing you without your consent ??

And you think this is OK ? Pffffftttt.....
At this point I honestly can't tell if those guys are joking or if they're so disconnected from most people's reality that they honestly can't fathom why people are mad about this. I can't wait until the day I'm so well off that I don't care if someone charges my credit card over $100 without asking me, must be absolutely fantastic.
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Walter
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Walter 10/13/2019 5:52am
10/13/2019 5:52am
Most magazine subscriptions now do the same thing. Welcome to the new definition of "customer service".

I will second the comment on the ability of merchants to now move the charges to a new credit card. All in the very small print of your contract.
dickjackson170 10/13/2019 5:53am
10/13/2019 5:53am
It's unfortunate that 2 sides of a point can never have productive dialogue on here without people getting bent out of shape.

I see auto renew as a convenience. If you don't, it doesn't affect me at all. My point is, it's probably not going away. It's done by everyone and has been for years. If you don't want it, just go into the app and opt-out.
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500guy
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500guy 10/13/2019 6:55am
10/13/2019 6:55am
dickjackson170 wrote:
It's unfortunate that 2 sides of a point can never have productive dialogue on here without people getting bent out of shape. I see auto renew...
It's unfortunate that 2 sides of a point can never have productive dialogue on here without people getting bent out of shape.

I see auto renew as a convenience. If you don't, it doesn't affect me at all. My point is, it's probably not going away. It's done by everyone and has been for years. If you don't want it, just go into the app and opt-out.
I just think Auto renew should not be a default setting and should be bold notification if it is.

Give the user a fair chance to decide yes or no.

making the notification small or hidden and saying they sent an email that most say they didn't get is not okay to me.
3
kkawboy14
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kkawboy14 10/13/2019 7:46am
10/13/2019 7:46am
kkawboy14 wrote:
Ha, that’s funny right there! Also I just realized that a lot of people live week to week and maybe have to budget these things in...
Ha, that’s funny right there!

Also I just realized that a lot of people live week to week and maybe have to budget these things in their lives! Is that the issue? Because I haven’t lived on a budget for the last 25 years.
dickjackson170 wrote:
I think it's lazy, blame the world guys that want it to auto cancel, but not auto renew
Langhammx wrote:
You can’t be serious... Unless I wanted something to automatically renew as a convenience for me, no fucking way let those asshats get away with that...
You can’t be serious...

Unless I wanted something to automatically renew as a convenience for me, no fucking way let those asshats get away with that shit.

Raising the price, without me agreeing to the new price would be icing on the cake. Not cool !

Then they refuse to refund, after basically scamming you, by billing you without your consent ??

And you think this is OK ? Pffffftttt.....
So you aren’t going to get the new package even tho the price went up?

My cable charges me $7.50 a month for espn and I never even watch espn, automatically they hit me on my bill every month.....

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