Interesting conversation with MotoSport.com

WarrenMX
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WarrenMX 7/12/2018 2:45pm
7/12/2018 2:45pm
SoCalMX70 wrote:
These sites tell you on the page if they are in stock or not. It's pretty damn straight forward. If it said it was in stock...
These sites tell you on the page if they are in stock or not. It's pretty damn straight forward. If it said it was in stock and he just missed it by 1, that is an exception, not the rule.

Also, the logic you are arguing is the norm. Go order an out of stock item with next day shipping added, tell me what happens...
I don't think this thread would exist if the site had said the item was 'out of stock' when the OP ordered it.
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MPJC
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MPJC 7/12/2018 2:55pm
7/12/2018 2:55pm Edited Date/Time 7/12/2018 2:55pm
TXDirt wrote:
Agree. OP needs to give more details. Was the item in stock or not? Obviously they cannot ship an item out next day air if they...
Agree.

OP needs to give more details.

Was the item in stock or not? Obviously they cannot ship an item out next day air if they themselves don't even have it in stock yet.
Holigan wrote:
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted...
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted by Tuesday.
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out of stock, or available and would require anything from 2 - 4 to 6 - 9 days to ship from their warehouse. It would be odd if the item ordered in this case said none of those things.
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Holigan
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Holigan 7/12/2018 3:05pm
7/12/2018 3:05pm
TXDirt wrote:
Agree. OP needs to give more details. Was the item in stock or not? Obviously they cannot ship an item out next day air if they...
Agree.

OP needs to give more details.

Was the item in stock or not? Obviously they cannot ship an item out next day air if they themselves don't even have it in stock yet.
Holigan wrote:
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted...
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted by Tuesday.
MPJC wrote:
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out...
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out of stock, or available and would require anything from 2 - 4 to 6 - 9 days to ship from their warehouse. It would be odd if the item ordered in this case said none of those things.
Maybe it did then and I am wrong. All I remember seeing is July 16 delivery date, so I paid extra for Next Day Air since I wanted it by Tuesday.
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Holigan
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Holigan 7/12/2018 3:05pm
7/12/2018 3:05pm
plowboy wrote:
I guess we all missed the point...do you FEEL better brother...I know I do.Silly
Definitely
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plowboy
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plowboy 7/12/2018 3:08pm
7/12/2018 3:08pm
TXDirt wrote:
Agree. OP needs to give more details. Was the item in stock or not? Obviously they cannot ship an item out next day air if they...
Agree.

OP needs to give more details.

Was the item in stock or not? Obviously they cannot ship an item out next day air if they themselves don't even have it in stock yet.
Holigan wrote:
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted...
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted by Tuesday.
MPJC wrote:
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out...
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out of stock, or available and would require anything from 2 - 4 to 6 - 9 days to ship from their warehouse. It would be odd if the item ordered in this case said none of those things.
If supplier won't direct ship then then the $25 dollar overnight shipping option should NOT be available as an option. Overnight means OVERNIGHT. End of discussion.
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MPJC
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MPJC 7/12/2018 3:14pm
7/12/2018 3:14pm
Holigan wrote:
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted...
It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted by Tuesday.
MPJC wrote:
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out...
Out of curiosity, I looked on their site and every item I looked at said either that it was in stock and would ship today, out of stock, or available and would require anything from 2 - 4 to 6 - 9 days to ship from their warehouse. It would be odd if the item ordered in this case said none of those things.
Holigan wrote:
Maybe it did then and I am wrong. All I remember seeing is July 16 delivery date, so I paid extra for Next Day Air since...
Maybe it did then and I am wrong. All I remember seeing is July 16 delivery date, so I paid extra for Next Day Air since I wanted it by Tuesday.
To be fair, the fact that availability is clear on the initial page where you add to cart does not mean that availability is clear during the ordering process - which is not always completed immediately after adding to cart. I have no idea if it is or not. Also, if someone chooses next day shipping with something not in stock some sort of warning that the item will not ship immediately would be helpful.
DavetheVintageGuy 7/12/2018 3:20pm
7/12/2018 3:20pm
I had that same issue with BTO the LAST time I ordered from them. That has been about 3 years ago now.

RMATV has never let me down.
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Doddy
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Doddy 7/12/2018 3:32pm
7/12/2018 3:32pm
Holigan wrote:
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25...
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25 to have it shipped UPS Next Day Air. Since the 7th was a Saturday, I knew it would not ship until Monday the 9th. Tuesday and Wednesday, no package. Today I received an email stating that it is being shipped today via UPS Next Day Air and I will receive it on the 13th.

I called to discuss it with them. I said that since it did not go out the next business day, I should be refunded my $25 for UPS Next Day Air. They explained to me that they just received it, and they are shipping it out UPS Next Day Air and I should be OK with that because I will receive the package before the 16th. I said under that logic, they could ship the item any day and as long as they shipped it UPS Next Day Air, they could say that it was next day. They responded "Yes, that is correct."

I then spoke with a manager and he said the same, any day they ship it is OK as long as they send it UPS Next Day Air and I receive it on or before the 16th. And that I would not be refunded my $25. I told them I would whine about it on VitalMX to see if it made me feel any better, and he said that was fine.

I buy some stuff online every month, moto and non-moto. Is this the standard business practice now, next day means the next day from whenever they decide to ship it? It is only $25 so not a big deal, and life goes on, but it seems like a strange policy.
Sorry to hear that. This and a few other reasons are why I have not gone back. Last time I ordered something they guy proceeded to give me wrong info and argue about a twister grip. Basically called me a liar without ever saying so much as "my bad".

I will personally never order anything from them again. RMountain has treated me great and I get my items in a few days tops usually.

Some of you may not like it(believe it or not the stuff comes from moto companies), but getting my stuff on Amazon has been a real pleasure. 2days shipping and If I need to return.....pack it up and drop it off, instant money back. Best of all......I don't have to talk to anyone that's gonna send me 4stroke parts... Yes, It has been a fight sometimes to get YZ parts.
alexk417
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alexk417 7/12/2018 3:38pm
7/12/2018 3:38pm
plowboy wrote:
If supplier won't direct ship then then the $25 dollar overnight shipping option should NOT be available as an option. Overnight means OVERNIGHT. End of discussion.
That's incorrect. NDA will and can be available for items in stock or out of stock with a lead time. Some people want their items quickly if there's a lead time to order in the items from a distributor or whoever to fulfill the order. Nothing wrong with that, everyone wants their items quickly.

I've bought PLENTY from MotoSport.com and they are very good about giving you an estimated arrival date for your items.

I'm sure everyone here wants these eComm giants to stock EVERY SINGLE ITEM, but it's sometimes just not possible. There is such a thing called excess inventory, which can turn into obsolete inventory if they never get ordered. I will say they do a great job at keeping things that have a history of selling in stock and available.
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SPYGUY
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SPYGUY 7/12/2018 4:09pm
7/12/2018 4:09pm
Evoracer wrote:
I've had similar issues with motosport, and bto. "In stock" these days seemingly means the items are available to them to sell to you, NOT in...
I've had similar issues with motosport, and bto. "In stock" these days seemingly means the items are available to them to sell to you, NOT in stock at their location.

Online, I go with Rocky Mountain Atv with no such problems.
Here's part of an e-mail exchange I had with BTO a while back where I encountered a similar problem.

---

Me: I was needing that gear for this coming weekend but it looks like it's not going to get here in time. Your site had indicated that it was in stock (still does, actually) but I guess that was incorrect"

BTO: I am sorry it will not make it in time. Our website shows “Available” not “instock” so sometimes we need to special order items for customers.

Me: For future reference, what are "In stock" items labeled as? Available?

---

Unfortunately with BTO there is ostensibly no way to know if they actually have the item on hand or if they'll have to order it since it's marked as "Available" either way. In my experience with them, it always seems to be the latter.
plowboy
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plowboy 7/12/2018 4:45pm
7/12/2018 4:45pm
plowboy wrote:
If supplier won't direct ship then then the $25 dollar overnight shipping option should NOT be available as an option. Overnight means OVERNIGHT. End of discussion.
alexk417 wrote:
That's incorrect. NDA will and can be available for items in stock or out of stock with a lead time. Some people want their items quickly...
That's incorrect. NDA will and can be available for items in stock or out of stock with a lead time. Some people want their items quickly if there's a lead time to order in the items from a distributor or whoever to fulfill the order. Nothing wrong with that, everyone wants their items quickly.

I've bought PLENTY from MotoSport.com and they are very good about giving you an estimated arrival date for your items.

I'm sure everyone here wants these eComm giants to stock EVERY SINGLE ITEM, but it's sometimes just not possible. There is such a thing called excess inventory, which can turn into obsolete inventory if they never get ordered. I will say they do a great job at keeping things that have a history of selling in stock and available.
Ok, let me back up and clarify my statements...firstly, I love Motosport outlet. Bought tons of stuff from them...satisfied customer here. My entire point is this; if I click the "next day delivery...and pay the additional fee" I expect my delivery to be the "next day". If the part is not in stock then I expect the website to say "next day delivery not available for this item".

I may be an imbecile but that's what paying an extra fee means to me. If I could wait 6 days to 6 weeks...why would I give them 25 bucks for nothing?
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Jeff_Crutcher 7/12/2018 4:46pm
7/12/2018 4:46pm
Did you consider going to your dealer for the part? A lot of people showing their true colors around here.
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bradmx421 7/12/2018 4:57pm
7/12/2018 4:57pm
Personally if my website charged for Next Day and i was not able to ship out the Next Day i would call and email to customer on what he wanted to do and definitely refund the Next Day charge . I can see how someone like them may not due to the amount of volume they receive and just simply not having the man power to make those calls and emails.

That being said has anyone checked out my new websites for the lowest prices on KTM and Yamaha OEM parts?!?! HAHA...shameless plug (its 120 degrees, help a brother out)
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plowboy
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plowboy 7/12/2018 5:00pm
7/12/2018 5:00pm
Jeff_Crutcher wrote:
Did you consider going to your dealer for the part? A lot of people showing their true colors around here.
That argument doesn't play completely nowadays brother. I'll buy local if they can get within 15/20% of online prices but sometimes they can't/won't or they just can't get what I want. A lot of the good parts guys have moved on because of low pay/commissions and not wanting to clean toilets as well as slinging parts. Buying your bikes from a dealer used to get you decent deals on parts/gear...not so much anymore.
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jeffro503
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jeffro503 7/12/2018 5:08pm
7/12/2018 5:08pm
Holigan wrote:
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25...
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25 to have it shipped UPS Next Day Air. Since the 7th was a Saturday, I knew it would not ship until Monday the 9th. Tuesday and Wednesday, no package. Today I received an email stating that it is being shipped today via UPS Next Day Air and I will receive it on the 13th.

I called to discuss it with them. I said that since it did not go out the next business day, I should be refunded my $25 for UPS Next Day Air. They explained to me that they just received it, and they are shipping it out UPS Next Day Air and I should be OK with that because I will receive the package before the 16th. I said under that logic, they could ship the item any day and as long as they shipped it UPS Next Day Air, they could say that it was next day. They responded "Yes, that is correct."

I then spoke with a manager and he said the same, any day they ship it is OK as long as they send it UPS Next Day Air and I receive it on or before the 16th. And that I would not be refunded my $25. I told them I would whine about it on VitalMX to see if it made me feel any better, and he said that was fine.

I buy some stuff online every month, moto and non-moto. Is this the standard business practice now, next day means the next day from whenever they decide to ship it? It is only $25 so not a big deal, and life goes on, but it seems like a strange policy.
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the item in stock.....they should NOT give that option. I'd be a little miffed about it too. And I think your gripe is legitimate.
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jeffro503
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jeffro503 7/12/2018 5:12pm
7/12/2018 5:12pm
yamaharider471 wrote:
That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are...
That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are talking Tuesday at the latest. I’d dispute the charge with your credit card company or PayPal
Jeremy Macbeth wrote:
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM...
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.
Quit being a Dick! And maybe realize who the guy is that your flicking shit too. He's been embedded into this sport for a very long time. Show some respect.
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Doddy
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Doddy 7/12/2018 5:15pm
7/12/2018 5:15pm Edited Date/Time 7/12/2018 5:16pm
bradmx421 wrote:
Personally if my website charged for Next Day and i was not able to ship out the Next Day i would call and email to customer...
Personally if my website charged for Next Day and i was not able to ship out the Next Day i would call and email to customer on what he wanted to do and definitely refund the Next Day charge . I can see how someone like them may not due to the amount of volume they receive and just simply not having the man power to make those calls and emails.

That being said has anyone checked out my new websites for the lowest prices on KTM and Yamaha OEM parts?!?! HAHA...shameless plug (its 120 degrees, help a brother out)
I don't have solid place to buy Yamaha parts......until seeing some of the prices of things I need. Your shameless plug made my day. I have your site bookmarked now. Thanks.
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coastlinecascot 7/12/2018 5:38pm
7/12/2018 5:38pm
This was me last experience with motosport.com. order a ride engineering brake bracket. Shows in stock. No shipping for a week. I call. It's on backorder for a month. Cancel go straight to ride engineering. I receive in a day.
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OldPro277
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OldPro277 7/12/2018 6:23pm
7/12/2018 6:23pm
yamaharider471 wrote:
That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are...
That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are talking Tuesday at the latest. I’d dispute the charge with your credit card company or PayPal
Jeremy Macbeth wrote:
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM...
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.
jeffro503 wrote:
Quit being a Dick! And maybe realize who the guy is that your flicking shit too. He's been embedded into this sport for a very long...
Quit being a Dick! And maybe realize who the guy is that your flicking shit too. He's been embedded into this sport for a very long time. Show some respect.
Agree Jeffro, Not to mention that Michael could probably buy MotoSport.com with what he keeps in his wallet. Its the principle of the thing---notify your customers if the order can't be filled as expected,whether its a day ,week or month late .
alexk417
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alexk417 7/12/2018 6:30pm
7/12/2018 6:30pm
jeffro503 wrote:
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the...
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the item in stock.....they should NOT give that option. I'd be a little miffed about it too. And I think your gripe is legitimate.
So you don't want a customer to be able to have the option to expedite an item that might have a lead time?

Hypothetical situation at the moment. Say the 2019 Fly Racing gear comes out, has a lead time of 3-6 days from WPS because it's new (is clearly stated on the website it's not in stock), the customer has to wait those 3-6 days plus the 3 days or whatever your normal non expedited shipping takes from the eComm site? And doesn't have an option to expedite? This makes the ETA to the customer 6-9 business days.

Or if they had the option for NDA, would shorten that to 4-7 business days. I'd say people would want that option.
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Electro21
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Electro21 7/12/2018 6:32pm
7/12/2018 6:32pm
If you pay for Next Day shipping, the part should be in your hand the next day. If it's not in stock, Next Day shipping shouldn't be an option.
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Electro21
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Electro21 7/12/2018 6:33pm
7/12/2018 6:33pm
Holigan wrote:
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25...
I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25 to have it shipped UPS Next Day Air. Since the 7th was a Saturday, I knew it would not ship until Monday the 9th. Tuesday and Wednesday, no package. Today I received an email stating that it is being shipped today via UPS Next Day Air and I will receive it on the 13th.

I called to discuss it with them. I said that since it did not go out the next business day, I should be refunded my $25 for UPS Next Day Air. They explained to me that they just received it, and they are shipping it out UPS Next Day Air and I should be OK with that because I will receive the package before the 16th. I said under that logic, they could ship the item any day and as long as they shipped it UPS Next Day Air, they could say that it was next day. They responded "Yes, that is correct."

I then spoke with a manager and he said the same, any day they ship it is OK as long as they send it UPS Next Day Air and I receive it on or before the 16th. And that I would not be refunded my $25. I told them I would whine about it on VitalMX to see if it made me feel any better, and he said that was fine.

I buy some stuff online every month, moto and non-moto. Is this the standard business practice now, next day means the next day from whenever they decide to ship it? It is only $25 so not a big deal, and life goes on, but it seems like a strange policy.
jeffro503 wrote:
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the...
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the item in stock.....they should NOT give that option. I'd be a little miffed about it too. And I think your gripe is legitimate.
Missed your post, but I have the same thoughts!
kx1984
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kx1984 7/12/2018 6:39pm
7/12/2018 6:39pm

I just spent the past 14 days rebuilding a bike … many OEM parts. I spread the love between Rocky Mountain and Motosport and Amazon.

Much of the time was spent waiting on the next batch of parts. Actually still waiting on small misc. items that were quoted "In Stock" at the time of purchase.

Time was a bigger issue than money in this case.


By the second week , I found myself considering just going to the local dealer. I seem to remember them being able to get many things next day.


Also, Amazon was consistently the quickest way to get something. Seems like everything from them came in the day after tomorrow.


Next time I'll give the dealer a shot on OEM. I am disgusted that the local dealer doesn't even carry OEM brake pads or levers anymore though.


Maybe just Amazon.
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swtwtwtw
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swtwtwtw 7/12/2018 6:45pm
7/12/2018 6:45pm
Yup Amazon
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jeffro503
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jeffro503 7/12/2018 7:11pm
7/12/2018 7:11pm
jeffro503 wrote:
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the...
I'm a big motosports fan.....and that does NOT sound right! When you pay for next day shipping....it should mean exactly that. If they don't have the item in stock.....they should NOT give that option. I'd be a little miffed about it too. And I think your gripe is legitimate.
alexk417 wrote:
So you don't want a customer to be able to have the option to expedite an item that might have a lead time? Hypothetical situation at...
So you don't want a customer to be able to have the option to expedite an item that might have a lead time?

Hypothetical situation at the moment. Say the 2019 Fly Racing gear comes out, has a lead time of 3-6 days from WPS because it's new (is clearly stated on the website it's not in stock), the customer has to wait those 3-6 days plus the 3 days or whatever your normal non expedited shipping takes from the eComm site? And doesn't have an option to expedite? This makes the ETA to the customer 6-9 business days.

Or if they had the option for NDA, would shorten that to 4-7 business days. I'd say people would want that option.
I'm say it's confusing , with very little , if any of a description of what " Next day shipping " is. To me....when a product shows that it's available , that means it's there and ready to ship.

NOT having the item in stock , and still having the option for next day air , kind of goes completely out the window if the item can't even be shipped for a week , month , or even longer. What is the point of having the " next day shipping " option connected to that item? It's a bit misleading honestly.
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nascarnate326
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nascarnate326 7/12/2018 7:26pm
7/12/2018 7:26pm
RMATV is all I use now. Motorsport lost me when they tried sticking me with pants that were clearance and couldn’t get me the jersey that I bought at the same time. Clearance or not the pants are worthless without the jersey. That and they canned jimmys series.
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bvm111
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bvm111 7/12/2018 7:47pm
7/12/2018 7:47pm
I will only order from RMATV for precisely this issue, had the same thing happen to me.

RM rocks!
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Cokeham23
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Cokeham23 7/12/2018 8:15pm
7/12/2018 8:15pm
Well, what was the part?
KDXGarage
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KDXGarage 7/12/2018 8:16pm
7/12/2018 8:16pm
Surely it said "in stock" or not. Sorry, but I suspect buyer error. Paying for next day means as soon as they get it, they will mail it the next day.
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BAMX
Profile picture for user BAMX
Posts
2896
Joined
1/22/2012
Location
Fallbrook, CA, USA
BAMX 7/12/2018 8:44pm
7/12/2018 8:44pm
Jeremy Macbeth wrote:
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM...
Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.
jeffro503 wrote:
Quit being a Dick! And maybe realize who the guy is that your flicking shit too. He's been embedded into this sport for a very long...
Quit being a Dick! And maybe realize who the guy is that your flicking shit too. He's been embedded into this sport for a very long time. Show some respect.
OldPro277 wrote:
Agree Jeffro, Not to mention that Michael could probably buy MotoSport.com with what he keeps in his wallet. Its the principle of the thing---notify your customers...
Agree Jeffro, Not to mention that Michael could probably buy MotoSport.com with what he keeps in his wallet. Its the principle of the thing---notify your customers if the order can't be filled as expected,whether its a day ,week or month late .
At this point, it should probably be automated. If you are buying a part that is not in stock and ordering next day air, it should alert you to that fact.

Post a reply to: Interesting conversation with MotoSport.com