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Only $10 for all 2026 SX, MX, and SMX series.
Sounds like a delivery company issue more than a Rocky Mountain issue to me.
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I wonder how long it will take for this thread to disappear?
No thanks. Been there done that.
Yes, the internet is killing local shops. But thats how it is. Use a typewriter lately?
Typewriters are gone because new technology replaced them. Same with the local shop.
Everyone has priorities. I'd rather go into a shop where I can chat and look around rather than clicking and clicking.
Everyone is different.
Shane
Finally went to the distribution center to pick them up, and I point blank asked the counter clerk if they used GPS.
Her reply was , some of the drivers do, but a lot rely on experience, old school map books, and intuition.
I basically said WTF, it's 2015, grabbed my stuff, and left.
Many problems with USPS Priority as well.
And when I need OEM parts I can look shit up a hell of a lot faster than the joe schmoe at any of the dealers here.
I used to get good service from Bobs Cycle in MN as well but they have sort of been overtaken by the other three.
In fact, it's service **and** price. I work hard for my money, I'm not giving it away.
Can you provide some context related to your neighborhood and whether you were home when the tires were delivered or whether they sat on your porch for a long time? Personally, I've had no problems with RM and found their service to be excellent. $300+ tires is a pretty large package and I've found that they usually shrink wrap them all together and ship like that. So it is fairly obvious what the 'package' is.
Its probably not this cut and dried, but if you live in a house where your front porch is within clear view of a busy street with lots of strangers going by, and your tires were delivered mid-day and sat there on your porch until you got home from work around dinner time, well, its likely someone stole them. How can this be either RM or FedX's problem? If this is close to the scenario, then you should have had the tires held at the local distribution warehouse for you to pick up cuz your neighbors, or the folks driving by, are thieves. I mean, ya left $300+ sitting on your front porch waiting for an opportunist to happen by.
On the other hand, is possible they were delivered to the wrong house.
Pit Row
What people forget Is: there address isn't visible at the road. Get some nice reflective numbers and put them on your mailbox. Doesn't hurt to put the number on your house too.
@ry9mx: atleast that's all they stole. Coulda been bikes. Thieves like to patrol porches in high dollar neeoghborgoods. They aren't robbing shitholes in the hood.
You can put a lock container on your porch and give the combo to the ups or fedex guy. If theft is a big problem they'll put your stuff in a lock container.
My guess is that they probably ship enough that they are a huge customer for ups or fedex. If you make a big enough stink about it, it probably just takes one call to the respective rep of the shipping company to get a credit and in turn get your situation worked out. They probably just don't WANT to.
I'd be pissed and if dispute the charge, which is often too big of a hassle for the manufacturer to even deal with. They will then reship signature required to get the dispute dropped. Gotta remember that these tires probably cost them a third of what you paid. It's way easier to replace the product than to give you the money .
Don't mean to imply that Shane is this way, but going to a shop doesn't necessarily mean you will receive good or even fair service.
And I didn't take it that you'd think I'm a flat bill racer. The reality is that I'm a vet rider (that doesn't even race anymore) and has been there a long time. I actually spend more of my time doing inventory management projects than I do taking care of customers. I guess it's one of those things that's come with time and experience in the department. I still take care of my share of customers, just not as much as some of the other guys who haven't been there very long (which in itself is a double edge sword). The other problem is that you have to catch me there on one of the two days a week I work there. I have a career outside of the shop that really pays my bills. I stay at the shop because it keeps me out of trouble, I've been there a long time and enjoy it and I've been able to network pretty well throughout the industry.
More shops should follow the model of providing product and service. And by buying inventory right and planning it, you can actually do somewhat well on margins and have the reps take care of you when issues arise. But the flip side of that is having the capital up front to do bigger orders and being willing to do so.
Before this gets way off topic, I'll end it here. The business side of the industry is a whole topic in itself that nobody will see eye to eye on unless they've been in it.
Shane
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