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So now I go from, I hope you get you bike, to I hope you get your money back. Without 7elevens help it sounds like you would have been shit out of luck. Seriously how does a company let that happen and not bend over backward to make it right. Please let us know when you get your money back.

Just so we're clear... this deal had absolutely nothing to do with me. I simply connected the right people so that they could get it resolved. I saw a guy on vital who hadn't received his Varg yet so, I wanted to help and I did.

Update… Since I last posted someone from Stark did call about the situation about 10 days ago. Evidently there was an issue with getting the bike delivered and the original refund march was held up by ekho because the bike showed it had been delivered in their system. He was nice and apologetic about the situation. He offered to give me a $500.00 parts credit and upgrade it to the alpha(which I already paid for). I told him at this point it’s more of an issue for me to get the bike and in good faith recommend a 12.5k bike...

We were able to solve the issue. In the end, OP had options and at that point, that's all I could do. He will likely chim in with his decision once he's ready.

Got my Stark ordered in March and delivered within about 1 month. I got the 80hp mx. I was going to say but you since replied. You're not buying from Stark but Ekho. They were solid for me. Hope you get yours!

Thanks @7eleven for the assist.

What's the scoop? The world is watching this scenario..

Update Sorry late reply I have been traveling. I was given a # through a member on here which I was able to speak on the phone Friday morning with someone US based with Stark. He was nice and eager to try and figure out what is going on. He explained to me basically when you buy a Stark online through Starks website you are technically buying the bike from Ekho Dealer. Basically stark sells bike to Ekho and Ekho sells to the buyer on starks website. He recommended I send another formal email request through starks website to get...

Hopefully that means things got sorted out. Either way I hope he returns and posts what the issue was. So that other people may be able to avoid whatever the problem was that resulted in all of the issues.

Like Beagle, I have no official connection with Stark. I'm just really into electric MX bikes. I wish I could be more help. The reply above me, if Austin( 7eleven) is saying he can help, I'm sure he can help. Send him a PM. I have no good explanation for why they wouldn't refund You right away while You are on the phone. Is there anything in the agreement or paperwork You did that specifies the timeframe of a refund if an order is canceled? I'm really sorry that they dropped the ball. Hopefully 7eleven can help get You sorted...

Check your inbox. I'll help you figure out what's going on w/ your order.

Regardless if you’re selling popsicles and lemonade on a sidewalk or $11,000 dirt bikes, customer service means everything. Ghosting your customers is a gigantic red flag and not a good look.

Yes. My Preference #1 - Eli racing in 2026 My Preference #2 - Eli racing (and doing well) on a Ducati in 2026 It just seems like it would be cool for him to jump on a new brand and have it work out well for both parties.

So 6 full seasons on 250 and not moving up until he's almost 27?

Seven just became the title sponsor for the Hangtown national so I doubt they are going out of business

Ive seen riders as good as him and better come up with goose eggs for titles before. KDub right off the top of my head.

That's what happens when a set of gear costs $400

If nothing else, it's a de facto testimonial to how well-designed and constructed both the bike and the company are. Excellent customer reviews, total market share dominance, and now earlier-than-expected profitability - with no OEM competitors in sight? Fascinating.