New KTM Frame Issues?

harescrambled 8/7/2018 7:33pm
8/7/2018 7:33pm
RCF wrote:
Your old frame has to be sent back first and they stamp the new frame with your VIN number, by they I mean KTM / Husqvarna...
Your old frame has to be sent back first and they stamp the new frame with your VIN number, by they I mean KTM / Husqvarna.

I quoted the wrong post I meant to quote the one above
Mmajor64 wrote:
I'm holding off for now. I think it's useless that husky is willing to replace the failed frame but I have to pay 850-$1k in labor...
I'm holding off for now. I think it's useless that husky is willing to replace the failed frame but I have to pay 850-$1k in labor to have it done by the dealer bc of liability. No different than any other part someone buys or replaces on their own. Plus it doesn't sit right that there are multiple accounts of KTM just sending out the new frame to a person, letting the rider do the work on their own but husky is not willing to do it .
RCF wrote:
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're...
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're dealing with is just being a dick ,trying to make money off your misfortune. If I was you I would take the bike apart take the frame to a different dealer and file a new claim. Just tell him you took the bike apart cuz you're going to powder coat the frame and you found the crack.
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That labor charge looks sketchy to me
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aedwards07
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aedwards07 8/7/2018 7:34pm
8/7/2018 7:34pm
The dealer isn’t doing you any favors on that labor price either.
Mmajor64
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Mmajor64 8/7/2018 7:36pm
8/7/2018 7:36pm
Mmajor64 wrote:
I'm holding off for now. I think it's useless that husky is willing to replace the failed frame but I have to pay 850-$1k in labor...
I'm holding off for now. I think it's useless that husky is willing to replace the failed frame but I have to pay 850-$1k in labor to have it done by the dealer bc of liability. No different than any other part someone buys or replaces on their own. Plus it doesn't sit right that there are multiple accounts of KTM just sending out the new frame to a person, letting the rider do the work on their own but husky is not willing to do it .
RCF wrote:
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're...
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're dealing with is just being a dick ,trying to make money off your misfortune. If I was you I would take the bike apart take the frame to a different dealer and file a new claim. Just tell him you took the bike apart cuz you're going to powder coat the frame and you found the crack.
harescrambled wrote:
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That...
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That labor charge looks sketchy to me
Saying they have to bill by the book for 10hrs of labor , so $850. Once you factor a steering stem bearing and the labor they charge for that I'm at $1k. Sucks...
yzrider53
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yzrider53 8/7/2018 7:44pm
8/7/2018 7:44pm
yzrider53 wrote:
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it. [img]https://p.vitalmx.com/photos/forums/2018/08/07/279308/s1200_IMG_5174.jpg[/img]
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it.

Pirate421 wrote:
Did that frame come with Vin stamped in it, or f not did the dealer stamp it? Thanks
My dealer cut the head off and sent it to KTM, the new frame came with the vin stamped in.

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yzrider53
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yzrider53 8/7/2018 7:48pm
8/7/2018 7:48pm
RCF wrote:
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're...
KTM doesn't send the frames to the customer they send it to the dealer then the dealer gives it to them, the deal are you you're dealing with is just being a dick ,trying to make money off your misfortune. If I was you I would take the bike apart take the frame to a different dealer and file a new claim. Just tell him you took the bike apart cuz you're going to powder coat the frame and you found the crack.
harescrambled wrote:
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That...
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That labor charge looks sketchy to me
Mmajor64 wrote:
Saying they have to bill by the book for 10hrs of labor , so $850. Once you factor a steering stem bearing and the labor they...
Saying they have to bill by the book for 10hrs of labor , so $850. Once you factor a steering stem bearing and the labor they charge for that I'm at $1k. Sucks...
My frame came with the steering head bearings and the Y/T radiator hose.
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KTMsc
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KTMsc 8/7/2018 8:15pm
8/7/2018 8:15pm
MX915 wrote:
Ive been doing a little research and it appears that there are two versions of this frame, with different gusset plates at the headstay. Below are...
Ive been doing a little research and it appears that there are two versions of this frame, with different gusset plates at the headstay. Below are two examples, both 2018 frames:

Standard gusset at steering head:



Larger gusset:



You can see how the larger gusset runs further out onto the head and has a much longer weld. This is similar to what the 19 frame looks like in this area. 19 might go even further. On the 19, the gussets that connect the frame downtube to the cross member are larger as well.

Anyway,I would make sure youre new frame looks like the bottom pic and not like the top, which is just like yours.





My 2018 250XC I just picked up has the second version in the photo.
wreckers
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wreckers 8/7/2018 10:54pm
8/7/2018 10:54pm
16-17 are garbage bikes the gears suck too
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mx317
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mx317 8/8/2018 5:18am
8/8/2018 5:18am
harescrambled wrote:
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That...
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That labor charge looks sketchy to me
I would be happy they are giving me a frame. Labor does seem a little high though. I could do it in much less than 10 hours.
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slothy
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slothy 8/8/2018 9:40am
8/8/2018 9:40am
harescrambled wrote:
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That...
Can't file a new claim...already in the system by Vin number. If the OEM is gonna replace the frame they should pay the labor too. That labor charge looks sketchy to me
mx317 wrote:
I would be happy they are giving me a frame. Labor does seem a little high though. I could do it in much less than 10...
I would be happy they are giving me a frame. Labor does seem a little high though. I could do it in much less than 10 hours.
so can they, but they get to charge you the 10 hours even though they will knock it out much quicker.. sucks
ra450
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ra450 8/8/2018 3:46pm
8/8/2018 3:46pm
yzrider53 wrote:
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it. [img]https://p.vitalmx.com/photos/forums/2018/08/07/279308/s1200_IMG_5174.jpg[/img]
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it.

Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either one thats why I'm asking.
TXDirt
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TXDirt 8/8/2018 3:55pm
8/8/2018 3:55pm
That is absolutely highway robbery by the dealer. They are absolutely capitalizing of your misfortune. Total BS in my opinion.

Look at how car dealers have to handle recalls. You don't pay shit to have something that was recalled fixed. No parts. No labor.

This is basically the same thing but worse in some respects.
yzrider53
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yzrider53 8/8/2018 3:59pm
8/8/2018 3:59pm Edited Date/Time 8/8/2018 4:05pm
yzrider53 wrote:
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it. [img]https://p.vitalmx.com/photos/forums/2018/08/07/279308/s1200_IMG_5174.jpg[/img]
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it.

ra450 wrote:
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either...
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either one thats why I'm asking.
There was a box within the box that the frame was in. It contained the bearings, the y hose, the copper motor mount nuts and cotter pins for the foot pegs.

It's up to me to do all the labor.

When I picked up the frame they had the box open, I took only the frame.
They called me 2 hours later and said that there was another box inside.
RCF
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RCF 8/8/2018 4:10pm
8/8/2018 4:10pm
O p you should contact Husqvarna customer service and explain to them that you feel the dealer is trying to extort money out of you, that you seen many of KTM owners on the internet receive frames without having the dealership do the work. I'm willing to bet you will get your frame.
ra450
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ra450 8/8/2018 4:16pm
8/8/2018 4:16pm Edited Date/Time 8/8/2018 4:21pm
yzrider53 wrote:
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it. [img]https://p.vitalmx.com/photos/forums/2018/08/07/279308/s1200_IMG_5174.jpg[/img]
I just got my replacement frame for my 16 Factory Edition 450, mine was cracked and KTM replaced it.

ra450 wrote:
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either...
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either one thats why I'm asking.
yzrider53 wrote:
There was a box within the box that the frame was in. It contained the bearings, the y hose, the copper motor mount nuts and cotter...
There was a box within the box that the frame was in. It contained the bearings, the y hose, the copper motor mount nuts and cotter pins for the foot pegs.

It's up to me to do all the labor.

When I picked up the frame they had the box open, I took only the frame.
They called me 2 hours later and said that there was another box inside.
Thanks I'll call the dealer back tomorrow. Could you give me a call, I had a few questions if you don't mind thanks. 864-617-1300
yzrider53
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yzrider53 8/8/2018 4:25pm
8/8/2018 4:25pm Edited Date/Time 8/8/2018 4:27pm
ra450 wrote:
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either...
Just got my new frame also. Did the bearings and radiator hose come installed on the frame or were the parts separate? I didn't get either one thats why I'm asking.
yzrider53 wrote:
There was a box within the box that the frame was in. It contained the bearings, the y hose, the copper motor mount nuts and cotter...
There was a box within the box that the frame was in. It contained the bearings, the y hose, the copper motor mount nuts and cotter pins for the foot pegs.

It's up to me to do all the labor.

When I picked up the frame they had the box open, I took only the frame.
They called me 2 hours later and said that there was another box inside.
ra450 wrote:
Thanks I'll call the dealer back tomorrow. Could you give me a call, I had a few questions if you don't mind thanks. 864-617-1300
You're gonna need this too, or you can use a 14mm allen wrench to tighten the stem that goes into the Y/T fitting, I didn't like the way the allen fitted into the tube, so I got the correct tool. $30
You'll see what I'm talking about when you see it, unless you're already familiar with it.
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Solidkm
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Solidkm 8/8/2018 6:39pm
8/8/2018 6:39pm
Sure don’t make them like they used to.


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Lastander
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Lastander 9/8/2018 9:16am
9/8/2018 9:16am
New ktm frame just broke in my last heat

Pit Row

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Permeance_Flux 9/8/2018 9:32am
9/8/2018 9:32am
Lastander wrote:
New ktm frame just broke in my last heat [img]https://p.vitalmx.com/photos/forums/2018/09/08/285918/s1200_0B228BF7_19FB_487F_82F2_32DF96E211C3.jpg[/img]
New ktm frame just broke in my last heat
That an 18 or 19?
Lynch
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Lynch 9/8/2018 9:33am
9/8/2018 9:33am
Lastander wrote:
New ktm frame just broke in my last heat [img]https://p.vitalmx.com/photos/forums/2018/09/08/285918/s1200_0B228BF7_19FB_487F_82F2_32DF96E211C3.jpg[/img]
New ktm frame just broke in my last heat
Permeance_Flux wrote:
That an 18 or 19?
2017
Lastander
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Lastander 9/8/2018 9:35am
9/8/2018 9:35am Edited Date/Time 9/8/2018 9:35am
Lastander wrote:
New ktm frame just broke in my last heat [img]https://p.vitalmx.com/photos/forums/2018/09/08/285918/s1200_0B228BF7_19FB_487F_82F2_32DF96E211C3.jpg[/img]
New ktm frame just broke in my last heat
Permeance_Flux wrote:
That an 18 or 19?
Lynch wrote:
2017
Is it that old? Thought Pontus had newer bikes
imoto34
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imoto34 9/8/2018 9:37am
9/8/2018 9:37am
Was it a crash or when did it give? Sucks man!
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Lynch 9/8/2018 9:42am
9/8/2018 9:42am
Lastander wrote:
Is it that old? Thought Pontus had newer bikes
Yep, that's what he told me at least and the 18 only came with orange frames. Maybe he picked up a leftover 17 bike since the changes where minimal on the 18.

Sucks and should not effing happen, 7 people I know have had their frames either crack or break. 9 bikes in total since last year, guessing you know of as many or even more than that.
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Lastander 9/8/2018 9:42am
9/8/2018 9:42am
imoto34 wrote:
Was it a crash or when did it give? Sucks man!


Maybe Lynch knows more
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Lynch 9/8/2018 10:01am
9/8/2018 10:01am Edited Date/Time 9/8/2018 10:02am
imoto34 wrote:
Was it a crash or when did it give? Sucks man!
Lastander wrote:
[img]https://p.vitalmx.com/photos/forums/2018/09/08/285920/s1200_CE3D79FF_5A1B_4DAA_9F5D_AAD8382E32EB.jpg[/img] Maybe Lynch knows more


Maybe Lynch knows more
He landed of a small uphill ski jump and it just gave way. He jumped at max 5 meters long (that's pushing the limit) and 1-2 meters up in the air. Most likely shorter and lower than that tho but that is what you can do at that part of the track.

The jump is small af so it must have been cracked pretty good already, lucky it didn't happen anywhere else. The track has a few "booters".
Lastander
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Lastander 9/8/2018 10:05am
9/8/2018 10:05am
Lynch wrote:
He landed of a small uphill ski jump and it just gave way. He jumped at max 5 meters long (that's pushing the limit) and 1-2...
He landed of a small uphill ski jump and it just gave way. He jumped at max 5 meters long (that's pushing the limit) and 1-2 meters up in the air. Most likely shorter and lower than that tho but that is what you can do at that part of the track.

The jump is small af so it must have been cracked pretty good already, lucky it didn't happen anywhere else. The track has a few "booters".
Yup i saw him laying there when i came around a few seconds later, had no idea how it could happen at the smallest jump of the track
Balzabubinas 12/10/2018 12:09pm
12/10/2018 12:09pm


I guess this is a thing now
Lastander
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Lastander 12/10/2018 12:15pm
12/10/2018 12:15pm
Balzabubinas wrote:
[img]https://p.vitalmx.com/photos/forums/2018/12/10/308904/s1200_6F597A33_0163_4A7C_A0E2_A2C73AA98841_27072_00001732AAC5317D.jpg[/img] I guess this is a thing now


I guess this is a thing now
Now? Where have you been for the last 15 years
1
Balzabubinas 12/10/2018 12:23pm
12/10/2018 12:23pm
Balzabubinas wrote:
[img]https://p.vitalmx.com/photos/forums/2018/12/10/308904/s1200_6F597A33_0163_4A7C_A0E2_A2C73AA98841_27072_00001732AAC5317D.jpg[/img] I guess this is a thing now


I guess this is a thing now
Lastander wrote:
Now? Where have you been for the last 15 years
For me it's "now"

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