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I'm really sorry to hear that you got hurt. That sucks really bad and I wish you a speedy recovery. With that being said though.....if you held onto the transponder for that long , of course they are going to charge you for it. If you would have had the chance to return it earlier , they could have rented it out to someone else. In fact it sounds like " They " lost money in this as well. The could have rented it out to someone else , collected a deposit and so forth.
You're out $90.00 for a transponder , but probably have about a 200k in medical bills.....and you are complaining about the transponder deal? $90.00.....really? You were hurt pretty bad , but most business's aren't in business as a charity.
Really sorry to hear about everything that happened.....but sheesh. Kind of a small deal considering everything else.....right?
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I know how things like that escalate and didn't want it to turn into some crazy ordeal. I'm actually surprised you kept it for 5 weeks and were only charged 50$. I thought if they didn't get it back that weekend your 100$ was gone.
Sorry about your injuries, but you are being pretty unreasonable here. I'm sure that after a couple weeks they figured they would never see it again even though you said it was on its way. They've probably heard the story a hundred times.
However, this is where it takes someone with a brain at the company to understand that he absolutely would have returned the transponder if not for the medical emergency he was in.
So if I am someone at this company and I read this I absolutely return his money because that is good business sense to do so. Policies are there to ensure the transponders are returned in a reasonable time. Certain circumstances can arise though where one can't return the transponder due to extreme circumstance. The company should recognize this and a higher up at the company should ensure he gets a full refund. Why? Because that's good business sense.
I'll give you two examples:
1. Do you know one of the top reasons why customers shop at Costco? Because of their hassle free return policy. Why does Costco have a hassle free return policy? Because it makes good business sense.
2. I have a small town grocer in my town and they will pretty much accept any food return even without a receipt? Why because it makes good business sense to treat customers well. There is a new chain grocery that opened up. So his good will he has created with customers will allow him to battle the competition who has very rigid return policies.
I would also like to point out that Blockbuster also had very punitive late fees. And this was part of the reason they are now out of business because a competitor entered the market and provided an easier way to watch movies with NO LATE FEES.
I would expect in the future people will basically either use throw away transponders (they will be built so cheap you can throw away) or possible manufactures will include transponder technology on the motorcycle when you buy it.
So it would be in the best interest of the transponder company mentioned in this thread to build some good will with it's paying customers. Not shit on them because of some iron clad policy that no one is capable of stepping around when an extenuating circumstance arises.
Just to use yet one more example, the rental car market is extremely competitive and they make a huge percentage of their money on REPEAT CUSTOMERS. This is typically why they don't shit all over their customers because they need those customers to be repeats in the future. They are constantly comping a rental, or upgrading a rental, or doing many things to ensure you will repeat as a customer. In fact, it's more important that you be a repeat customer in the future then the revenue they get from you that day. Because if they shit on you that day, the next time you need a rental you will go to a competitor. And the competitor will take care of you and you will then be a repeat customer for them.
Another example is Amazon. Yes, they are in a very competitive market, however they provide excellent customer service. Of course your experience may vary, but on the whole their customer service is very highly rated. Their customer managers have the authority to step around some return policies warranty policies. Why does Amazon give them this this power? Because it makes good business sense in certain situations. No need to hold a moms feet to the flames when little johnny breaks his Amazon tablet and she has missed the warranty period by two weeks. Why? Because then mom might take her business somewhere else. So would Amazon rather lose all that potential future business or just replace the Kids fire tablet at a cost to Amazon of probably 20 bucks. Well you can see what Amazon does and why their customers love them.
Friend of mine won a mud bogging competition at a small CA track. before he collected his winnings he was asked to do a demo in the track owners monster truck. He crashed and went to hospital. Later when his wife asked the track owner for his winnings from the mud bog win, the owner said "if he didn't come by the pay-out window on the same day he doesn't get paid, regardless if he was in hospital or not, those are the rules posted and agreed to"
His injuries were a lot worse than yours
Look at it this way. If you leave your house for 1 , 2 or 3 months......not using your cable tv , electricity , water , or even your phone that entire time......you still have to pay for each and every one of those services the entire time , weather you used them or not. The only way to not get billed.....have the services shut off before you leave. They don't care if you used them or not.....and they sure would not give a crap if you did or not either.
But I'll give another one.
When mortgage companies were foreclosing on service members deployed overseas.
The mortgage companies were acting within their own policies and were acting within the law. So they were doing nothing illegal or against policy. However, was what they were doing morally or ethically right? No. And it took public and government pressure to make them change their policies.
I understand this is about as far from that as we can get as it pertains to a transponder.
But the principal is exactly the same.
Pit Row
Heal up soon! Hope no nerve damage yikes.
Jeffro, in no way did I take what you said as bashing.
Weird that this crash was so non-scary compared to so many crashes I have had. Its wierd because this should just be a broken leg. Instead it is a surgical peice of art (accorsing to the doctors), and it has done a good job of keeping me from being out taking care of customers. No weight for like 4-6 months. I wish I was 20 again. Still thankful things aint worse, weve had to many folks getting banged up worse than me so I still feel l7cky. Except for my $90!!
She is actually more supportive of that, but she thinks moto is just a form of mental illness.
I think Amazon customer service sucks. You have to struggle to even figure out how to contact them. I don't think on the whole its very highly rated. It's just that I am a Prime member so it comes to my house in two days for "free" (Prime cost), the price is reasonable, and the selection is nearly endless.
Blockbuster wouldn't have thrived with no late fees. They would have immediately went out of business with no discs to rent. Pointing and clicking was always going to win.
Anyway: moral of the story (to me) is buy your own transponder.
Sue the Fkn Hospital and buy your own transponder Co,
Live happy after
Speedy recovery to you sir.
As far as your nerve damage the feeling will come back after a few months, been through this a few times.
Post a reply to: $90 for 2 laps Escore transponders.