Letter To Bike Shops

ktm212
Profile picture for user ktm212
Posts
608
Joined
11/30/2009
Location
Lafayette, NJ US
ktm212 3/24/2017 7:40am
3/24/2017 7:40am
Rob357 wrote:
Dear Motorcyle Store, Why do you even HAVE a Parts Department any more? You sell new Yamaha, KTM, Honda, etc.bikes. You've been a dealer of these...
Dear Motorcyle Store,

Why do you even HAVE a Parts Department any more?

You sell new Yamaha, KTM, Honda, etc.bikes. You've been a dealer of these bikes for a very long time. Your service department and your parts department have been around the same amounnt of time as well. I point this out because you clearly have a lot of experience in the bike world.

What blows my mind is how you chase parts business away.

When we go to a Cycle Store on a Saturday to get a commong item, we don't need to hear and do not want to hear that you "can order it." I can "order it too." Its called The Internet!

If there is a reason for a bricks-and-mortar store, it ought to be to satisfy a need of the parts buyer while he's there...not 3 days later. UPS comes to my house too!

Now some will say "you can't carry everything." I say to that; "you CAN carry ever common item of frequent failure and wear." Some examples are:

- Front and rear sprocket for the brands you carry.
- Inner tubes for common bikes (dirt and street)
- Every possible spark plug for the brand of bikes you carry.
- Fuel hose of all diameters.
- Clutch kits
- Brake master cylinders for the brands you carry.
- Fork oil
- Ready chains (boxed common high performance chains - not off a spool out back)
- Tear offs for the brands of goggles you carry.
- Tires - All common tire sizes!

If what I need is not in your inventory, I have no need to venture to your store's parts dept.

I have gone home empty handed without the most common items, that I don't and won't venture out to your stores any longer. I adapt by building my own inventory for my 2 YZ 85s. Its not that hard to do either. I simply anticipate everything that YOU won't have and I buy multiples.

If I can carry 6 inner tubes for one of the earth's most common dirt bikes, you can certainly carry ONE!

When I need fuel hose for my CR500, I pull from my own spools.

Why can't YOU carry what I can carry for common stuff?

I can no longer see any reason for all 5 of the parts departments in my area. They ought to close down the dept and use the space for other needs, because we no longer "need" your Parts Dept.
Just come to my shop Tongue you're not too far in new hampshire and you're only a day away shipping, if its anything KTM/Husky/Beta we have enough parts to build a dang bike. Town and country cycle center or gimme a call at 973-875-2111
-Sean
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 7:41am
3/24/2017 7:41am
Most of us Motorcycle Dealership employees love our jobs and love Motorcycles just like you so don't treat us like the enemy. You buying parts from us helps us directly especially when we also run off of commission from selling parts and bikes. Buying from the online stores does nothing but hurt the little guys but hey your entitled to your opinion.


Its not MY OPINION. its my EXPERIENCE. THAT ought to concern a store owner/manager.
TXDirt
Profile picture for user TXDirt
Posts
7786
Joined
7/29/2015
Location
Plano, TX US
TXDirt 3/24/2017 7:42am
3/24/2017 7:42am
Pre Internet Days dealerships were able to stock more parts and parts were cheaper as well. Pretty much all bricks and mortar retailers are suffering with the ever changing ways in which shoppers buy items. As sales have fallen at local dealers, so has the ability to stock parts. The places that can eek out a living do so by good customer service and doing their best to stock common parts.

As another has mentioned, if you race you should try and stock your own common parts. It's just easier and more reliable that way. I'd stock in my own supply handlebars, sprockets, clutches, top ends, hoses, levers, chains, spark plugs, etc etc. this way you never have to wait on anything.
mxtech1
Profile picture for user mxtech1
Posts
1968
Joined
7/21/2011
Location
Galesburg, IL US
mxtech1 3/24/2017 7:43am
3/24/2017 7:43am
ga_pike wrote:
If you are racing then IMO you should maintain your own inventory of commonly worn parts. Then you simply replace parts you use from your own...
If you are racing then IMO you should maintain your own inventory of commonly worn parts. Then you simply replace parts you use from your own inventory. Many of these items should travel to races with you so you can fix them if they break while at the race.

This!! right here!!!

If the customer is not willing to stock inventory in their garage to support their own program, why would a dealer?? Because of the financial risk.

The Shop

See All »
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 7:43am
3/24/2017 7:43am
MAX BMW built an entire running motorcycle out of their parts inventory. They wanted to prove it could be done and that they had a fk-ton of parts.
cali11
Profile picture for user cali11
Posts
1545
Joined
2/28/2016
Location
Federal Way, WA US
cali11 3/24/2017 7:43am
3/24/2017 7:43am Edited Date/Time 3/24/2017 7:47am
I needed a water pump rebuild kit, for a friends WR400. I was surprised my Yanaha dealer had it in stock. You would be luck to get a spark plug at our Honda dealer!!
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 7:45am
3/24/2017 7:45am
TXDirt wrote:
Pre Internet Days dealerships were able to stock more parts and parts were cheaper as well. Pretty much all bricks and mortar retailers are suffering with...
Pre Internet Days dealerships were able to stock more parts and parts were cheaper as well. Pretty much all bricks and mortar retailers are suffering with the ever changing ways in which shoppers buy items. As sales have fallen at local dealers, so has the ability to stock parts. The places that can eek out a living do so by good customer service and doing their best to stock common parts.

As another has mentioned, if you race you should try and stock your own common parts. It's just easier and more reliable that way. I'd stock in my own supply handlebars, sprockets, clutches, top ends, hoses, levers, chains, spark plugs, etc etc. this way you never have to wait on anything.
If you read the post. i DO have my own inventory...but during those freak occasions where/when I need something COMMON, I run into the "I can order it fer ya" monkeys.
HonDawg17 3/24/2017 7:47am
3/24/2017 7:47am Edited Date/Time 3/24/2017 7:48am
Rob357 wrote:
I'm not an idiot and I'm not new to racing with equipment. I carry a huge inventory of things now that I know shops don't carry...
I'm not an idiot and I'm not new to racing with equipment. I carry a huge inventory of things now that I know shops don't carry anything.

Here's the most recent event that triggered this post:

I was getting ready for a week of training camp (for daughter) in North Carolina. I realized I probably should have some more tubes. Went to MOMs of Manchester (Yamaha dealer). They had none.

Went to Derry Cycle (Yamaha dealer) they had none.

Went to Naults of Manchester: Bought 4 of theirs. Did not look at the boxes, just threw them in my large parts bin.
They sold me th3e wrong fkg innertubes. When I returned them this week, they had never even heard of a "supermini" or "Big Wheeled YZ85."

There was no appology and NO apparent "give a shit" coming from the counter dude.

NO REASON for parts departments any more.

If they are gonna sell gloves, grips, oil, helments,l and boots, Bike Shops ought to have "Accessory Departments"
So you have your "own inventory"? I'm guessing since you don't own a dealership means its a box or shelf of a few parts. That's not an inventory...That's just spare parts pal. PS: it was YOUR FAULT for not looking at the tube sizes when you left the place. And they DO have Accessory Departments, its still the parts department. Same people and guess what...youre most likely going to have to order accessories too. No one stocks Accessories for everything. Have a good day. I hope you're done name dropping all the shops that couldn't help you out because a supermini big wheel is a special size and there's more big bikes out there than minis.
Xeno
Profile picture for user Xeno
Posts
3733
Joined
12/30/2010
Location
San Clemente, CA US
Xeno 3/24/2017 7:49am
3/24/2017 7:49am
TeamGreen wrote:
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how...
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how to get'em (WPS, etc.).

So, I concur with the OP.

On the OTHERHAND:

Both Fator's Suzuki/KTM/Husky in Redding, CA and Donnell's Honda-Suzuki-Husky-Beta...BOTH stock OEM & popular After-Market goodies for ALL THE BRANDS THEY SELL...
AND MORE.

So, there's still a few really good Dealers out there!
https://www.jcrspeedshop.com/products/michelin-bib-mousse

Sad Sad Sad Sad Sad Sad Sad Sad Sad
mx216
Profile picture for user mx216
Posts
811
Joined
3/21/2009
Location
Portland, OR US
mx216 3/24/2017 7:50am
3/24/2017 7:50am
Most shops should have a phone. I mean you can call and ask if they have the part without burning up gas.....If they say they have to order and you need it quicker, then order it online. Pretty straight forward easy solution to you guys with a problem here. Whistling
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 7:52am
3/24/2017 7:52am
Its funny! The argument/statement that "you need to maintian yer own race inventory" is very true.

BUT THAT REQUIRES ME TO USE THE INTERNET!

LOL!!!!!
ML512
Profile picture for user ML512
Posts
16945
Joined
12/28/2008
Location
Wildomar, CA US
Fantasy
1361st
ML512 3/24/2017 7:54am
3/24/2017 7:54am
TeamGreen wrote:
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how...
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how to get'em (WPS, etc.).

So, I concur with the OP.

On the OTHERHAND:

Both Fator's Suzuki/KTM/Husky in Redding, CA and Donnell's Honda-Suzuki-Husky-Beta...BOTH stock OEM & popular After-Market goodies for ALL THE BRANDS THEY SELL...
AND MORE.

So, there's still a few really good Dealers out there!
Xeno wrote:
https://www.jcrspeedshop.com/products/michelin-bib-mousse

Sad Sad Sad Sad Sad Sad Sad Sad Sad
Your price is cheaper too, heck yeah. Cool Shame on you Manny... Tongue
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 7:57am
3/24/2017 7:57am
mx216 wrote:
Most shops should have a phone. I mean you can call and ask if they have the part without burning up gas.....If they say they have...
Most shops should have a phone. I mean you can call and ask if they have the part without burning up gas.....If they say they have to order and you need it quicker, then order it online. Pretty straight forward easy solution to you guys with a problem here. Whistling
But don't yiou think, given the "common items" I listed, they OUGHT to have them?

I mean YZ85 sprokets from a Yamaha dealer?

Sorry, but that's absurd that a Yam dealer would not carry those and trottle cables.
braaap707
Profile picture for user braaap707
Posts
317
Joined
11/29/2015
Location
Charlton City, MA US
braaap707 3/24/2017 8:00am
3/24/2017 8:00am
Rob357 wrote:
I once called Plaistow Power Sports (two years ago) to ensure they had fuel hose before I drove there. Them: "Yes we do have fuel hose."...
I once called Plaistow Power Sports (two years ago) to ensure they had fuel hose before I drove there.

Them: "Yes we do have fuel hose."
Me: "Do you carry various sizes? I need some about 1/4-inch ID.
Them: "Yes"
Me: "Do you have at least six inches of it? I want to be sure before I drive all the way there."
Them: "Oh yeah...we got all sizes and plenty of it."

I drove there. The parts counter guy acted as if he never heard of fuel hose. "Went out back" to ask others. Cam back and asked me "you want fuel hose?" He went out back again for a long time. He returned with "we don't have any."

Me: "You dont have any what?"
Him: "Fuel hose."
Me: "Of ANY size??"
Seeming like he was not even sure where he was, he replied: "Yeah, we got no fuel hose."
Me: "But I called to be sure."
Him: "Yeah....we don't have any."

I've gone there seeking rear sprockets to change ratios back to factory on my YZs. No sprockets.
Plaistow is probably one of the worst offenders in not carrying anything for Yamaha (and they ARE a Yam dealer)

You walk into their showroom and are just swammped with salesmen ignoring you.

My daughter and I will be ON the new bikes, examining them, talking about them. I've never been approached by ONE salesman.
Wow. Thats absolutely ridiculous. When someone has had that kind of experience i totally get it. Have had this happen to me before at another dealer. When i went to go get a rectifier for my CBR1000RR. Counter guy told me he had one in his hand. Got there and was told it was a inventory mistake. I was beyond pissed and made it a point to never go there again. Have had this happen to me too many times to count actually. I make sure that every time i do a phone order that i put my hands on the part before i tell them to come down no matter what the computer says. It may seem like an obvious thing to do but a lot of other places don't. Thats just pure laziness and incompetence at its best and makes all of us in the parts business look stupid. That experience of the sales floor is equally piss poor. I know its a drive for you but you can always try Motorsports Nation in Waterford CT.
Tenacious P
Profile picture for user Tenacious P
Posts
325
Joined
9/1/2016
Location
SoCal, CA US
Tenacious P 3/24/2017 8:06am
3/24/2017 8:06am
Economies of scale is an incredibly powerful force.

The same thing happened to me about 5 years ago when I was racing road/mountain bikes. Local shop, who I was really cool with and wanted to support, cut inventory waaaaay back to where I couldn't even get a set of high-end Shimano brake pads without hearing "we can order them".

So, I ordered them. It took 3 weeks for me to get these brake pads. I paid nearly MSRP, even after my 20% bro-discount because of the "brick-and-mortar-small-business" markup.

All the while I could have ordered the exact same part from a large Riverside-based online (JensonUSA), had them on my bike in 48 hours, paying 30% off MSRP, shipped to my door.

I don't go to bike shops anymore.

And since I ride a 20 year old motocross bike, I don't go into moto shops much either anymore.
Kenny Lingus
Profile picture for user Kenny Lingus
Posts
1088
Joined
9/9/2016
Location
Watkins Glen, NY US
Kenny Lingus 3/24/2017 8:07am
3/24/2017 8:07am
I think it really boils down to the shop. One local shop, Lane's Yamaha, used to have more Honda parts than the next two closest Honda shops. I called one of the Honda shops years ago to get a clutch for a CR 250. Yep, we have that in stock. I get there they have 2 fiber plates and one metal. WTF! While the parts girl was trying to locate more in the storeroom a guy bought a bunch of in stock chrome parts for his Harley.

I also never understood why shops are usually closed on Sunday and have short hours on Saturday. To me that's backwards. Be open when people are at work then close when they have off makes no sense to me.
TeamGreen
Profile picture for user TeamGreen
Posts
36914
Joined
11/25/2008
Location
Thru-out, CA US
TeamGreen 3/24/2017 8:12am
3/24/2017 8:12am
TeamGreen wrote:
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how...
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how to get'em (WPS, etc.).

So, I concur with the OP.

On the OTHERHAND:

Both Fator's Suzuki/KTM/Husky in Redding, CA and Donnell's Honda-Suzuki-Husky-Beta...BOTH stock OEM & popular After-Market goodies for ALL THE BRANDS THEY SELL...
AND MORE.

So, there's still a few really good Dealers out there!
Xeno wrote:
https://www.jcrspeedshop.com/products/michelin-bib-mousse

Sad Sad Sad Sad Sad Sad Sad Sad Sad
Now you tell me!

I'll take 1FRT and 1 RR (18").

I'll be back for the Yellow bike Monday and I'll pay ya then.

Oh, what's a "JCR"? (Johnny Cochran Racing?)
MR. X
Profile picture for user MR. X
Posts
6913
Joined
6/24/2010
Location
North Tonawanda, NY US
MR. X 3/24/2017 8:17am
3/24/2017 8:17am
Do they wait to put large orders through? I never understood why it takes them a week to get a part and you can get it in 2 days online.

Pit Row

See All »
braaap707
Profile picture for user braaap707
Posts
317
Joined
11/29/2015
Location
Charlton City, MA US
braaap707 3/24/2017 8:20am
3/24/2017 8:20am
Rob357 wrote:
[quote] Most of us Motorcycle Dealership employees love our jobs and love Motorcycles just like you so don't treat us like the enemy. You buying parts...
Most of us Motorcycle Dealership employees love our jobs and love Motorcycles just like you so don't treat us like the enemy. You buying parts from us helps us directly especially when we also run off of commission from selling parts and bikes. Buying from the online stores does nothing but hurt the little guys but hey your entitled to your opinion.


So its a wealfare gig.

You want me to travel and burn gas and lose days to keep people employed.

I think I'm hearing some bricks and mortar crumbling.
That made zero sense Rob Huh Were just doing our jobs and some do it better then others.Thats all really it. Sorry if you have had bad experiences but a lot of us are very experienced in this field and know the correct parts to stock. All these problems sound like just another reason to get off YZ85's and onto a KTM 85SX Whistling Hahaa. In all seriousness, I don't know why its so hard to find these common wear parts but i hope you find a Yamaha dealer to satisfy your needs.
TeamGreen
Profile picture for user TeamGreen
Posts
36914
Joined
11/25/2008
Location
Thru-out, CA US
TeamGreen 3/24/2017 8:21am
3/24/2017 8:21am
TeamGreen wrote:
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how...
Ordered BIBS (Michelin tire inserts) from Rocky Mt ATV/MC. Local shops hardly knew what they were and wanted SILLY Money for'em once I showed them how to get'em (WPS, etc.).

So, I concur with the OP.

On the OTHERHAND:

Both Fator's Suzuki/KTM/Husky in Redding, CA and Donnell's Honda-Suzuki-Husky-Beta...BOTH stock OEM & popular After-Market goodies for ALL THE BRANDS THEY SELL...
AND MORE.

So, there's still a few really good Dealers out there!
Xeno wrote:
https://www.jcrspeedshop.com/products/michelin-bib-mousse

Sad Sad Sad Sad Sad Sad Sad Sad Sad
Bye the way, I thought you only worked on these things (FOUR AT A TIME)?



Xeno
Profile picture for user Xeno
Posts
3733
Joined
12/30/2010
Location
San Clemente, CA US
Xeno 3/24/2017 8:21am
3/24/2017 8:21am
TeamGreen wrote:
Now you tell me! I'll take 1FRT and 1 RR (18"). I'll be back for the Yellow bike Monday and I'll pay ya then. Oh, what's...
Now you tell me!

I'll take 1FRT and 1 RR (18").

I'll be back for the Yellow bike Monday and I'll pay ya then.

Oh, what's a "JCR"? (Johnny Cochran Racing?)
And that, Vitards, is how you hijack a thread!

Manny, you are running the Maxxis 120 Desert IT, right?
Joe Schmoe
Profile picture for user Joe Schmoe
Posts
36
Joined
3/23/2017
Location
Lutz, FL US
Joe Schmoe 3/24/2017 8:25am
3/24/2017 8:25am
It's not just the moto industry. It's the brick & mortar retail industry at a whole that is the fastest plummeting segment. No one wants to really address what I believe to be the elephant in the room regarding retail. Customer service employees.

Retail relies on employees age 16-24 and, well, that demographic these days just flat out sucks. They're usually too busy in the back room texting to be bothered with actually working. Why deal with those little shitheads when you can just press the Amazon icon on your phone, then press "Buy now with one click" and it is on your doorstep in less than 24hrs?

The moto industry isn't exactly the same situation, but I feel like a lot of that transfers over. I can't tell you how many times I've been out with my GF, shopping for something, and looked at her and said "WTF are we even doing", walked out of the store toward my truck, bought the item I needed on amazon before I even got my truck door. 10am its on the doormat, even on Sunday.
ML512
Profile picture for user ML512
Posts
16945
Joined
12/28/2008
Location
Wildomar, CA US
Fantasy
1361st
ML512 3/24/2017 8:25am
3/24/2017 8:25am
Xeno wrote:
And that, Vitards, is how you hijack a thread!

Manny, you are running the Maxxis 120 Desert IT, right?
That's how you hijack a thread and make a sale. Wink
Missing_Muffs 3/24/2017 8:27am
3/24/2017 8:27am
My newest frustration is being in a place that has a few major distribution centers. IE tucker rocky/parts unlimited etc..
yet local dealership says it will take 2-3 days to get. The warehouse is 20 min away!!!!!!!!!!!!!!!!
Luckily I have found a shop that will go the extra mile and get me parts same day if need be.





TeamGreen
Profile picture for user TeamGreen
Posts
36914
Joined
11/25/2008
Location
Thru-out, CA US
TeamGreen 3/24/2017 8:28am
3/24/2017 8:28am
TeamGreen wrote:
Now you tell me! I'll take 1FRT and 1 RR (18"). I'll be back for the Yellow bike Monday and I'll pay ya then. Oh, what's...
Now you tell me!

I'll take 1FRT and 1 RR (18").

I'll be back for the Yellow bike Monday and I'll pay ya then.

Oh, what's a "JCR"? (Johnny Cochran Racing?)
Xeno wrote:
And that, Vitards, is how you hijack a thread!

Manny, you are running the Maxxis 120 Desert IT, right?
Puuulllllease!

Off-Road I run what HRC runs at Dakar! The big Pirelli. If you have one of those shirts Johnny brought home...the logo is on the sleeve.

You should have known (nice plug ya got in for the Team here in the states, tho!)

Disclaimer: I may run Metzlers on The Rip.
Bfogg217
Profile picture for user Bfogg217
Posts
73
Joined
1/23/2017
Location
Springdale, AR US
Bfogg217 3/24/2017 8:29am
3/24/2017 8:29am
You're so caught up on having your own inventory but you obviously can't keep it stocked up properly if you're having to resort to a local shop. We could say the same things about how you're failing to keep your own inventory up to snuff. It's extremely difficult to keep shops open with the proliferation of online retailers. Maybe go ask those shops what % of their sales are motocross bikes and that might help you answer why their inventory isn't focused around moto. You stock what you sell. I'd bet they've got plenty of parts for the ATV's and UTV's they're selling.
TXDirt
Profile picture for user TXDirt
Posts
7786
Joined
7/29/2015
Location
Plano, TX US
TXDirt 3/24/2017 8:31am
3/24/2017 8:31am
Joe Schmoe wrote:
It's not just the moto industry. It's the brick & mortar retail industry at a whole that is the fastest plummeting segment. No one wants to...
It's not just the moto industry. It's the brick & mortar retail industry at a whole that is the fastest plummeting segment. No one wants to really address what I believe to be the elephant in the room regarding retail. Customer service employees.

Retail relies on employees age 16-24 and, well, that demographic these days just flat out sucks. They're usually too busy in the back room texting to be bothered with actually working. Why deal with those little shitheads when you can just press the Amazon icon on your phone, then press "Buy now with one click" and it is on your doorstep in less than 24hrs?

The moto industry isn't exactly the same situation, but I feel like a lot of that transfers over. I can't tell you how many times I've been out with my GF, shopping for something, and looked at her and said "WTF are we even doing", walked out of the store toward my truck, bought the item I needed on amazon before I even got my truck door. 10am its on the doormat, even on Sunday.
That's why bricks and mortar stores are failing. You can get it online cheaper and faster and don't have to deal with dumb sales people or crowds either. I haven't been in a mall in about 5 years for those reasons. I can go online, see a bigger assortment of goods, read reviews, and usually buy it cheaper. Shipped free. Can return it for free if I don't like it. That's why places like Amazon are putting large bricks and mortar stores out of business. And also Amazon customer service if you have to call in is usually excellent. That's been my experience atleast.
Canadad
Profile picture for user Canadad
Posts
192
Joined
12/5/2012
Location
CA
Canadad 3/24/2017 8:33am
3/24/2017 8:33am
There is a very simple solution to this...

Dealerships....build yourself a strong on-line parts presence.....you will expand your market area to well beyond your local geography, your volume will go up (including your purchasing power), you can stock more parts assisting the "walk-in guy", the guy who only orders online will buy from you too.....you have to change with the times. I am from Canada and bought from North County Yamaha in California on a regular basis.
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 8:34am
3/24/2017 8:34am
it was YOUR FAULT for not looking at the tube sizes when you left the place


Yer right. It was my fault for not checking, but giving me 4 boxes of wrong tubes was THEIR fault.

SO WHAT HAPPENED TO THE EXPERTICE WE GO THE THE PARTS DEPARTMENTS FOR?

Again...better off staying way the fk away from weak, innefective places. Better off clicking my mouse.
Rob357
Profile picture for user Rob357
Posts
38
Joined
3/17/2017
Location
NH US
Rob357 3/24/2017 8:36am
3/24/2017 8:36am
Canadad wrote:
There is a very simple solution to this... Dealerships....build yourself a strong on-line parts presence.....you will expand your market area to well beyond your local geography...
There is a very simple solution to this...

Dealerships....build yourself a strong on-line parts presence.....you will expand your market area to well beyond your local geography, your volume will go up (including your purchasing power), you can stock more parts assisting the "walk-in guy", the guy who only orders online will buy from you too.....you have to change with the times. I am from Canada and bought from North County Yamaha in California on a regular basis.
AND because shipping time will be so short, local buyers will choose you over some mega warehouse 2000 miles away.

Post a reply to: Letter To Bike Shops