TBT racing/Corona CA

3/22/2016 9:26am
Well you paid "cost" alright. You paid the cost of several people's coatings lol.

Sorry, hope it all works out for you.
lumpy790
Posts
11707
Joined
9/18/2007
Location
York, SC, USA
3/22/2016 9:58am
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens to be the price of your coating plus the "NEW". Lugs. Dry

BTW where can you buy just the fork lugs? Yam only sells as the for tube. Did he return the damaged Lugs to you?
BAMX
Posts
2900
Joined
1/22/2012
Location
Fallbrook, CA, USA
3/22/2016 10:17am
lumpy790 wrote:
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens...
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens to be the price of your coating plus the "NEW". Lugs. Dry

BTW where can you buy just the fork lugs? Yam only sells as the for tube. Did he return the damaged Lugs to you?
It has to be illegal to use the customers card to pay for his bills. He should have charged the card then paid with his card. Personally, I would dispute the charge with the CC company and let him go after me for what I owe him. If he did take you to small claims court, he would have an uphill battle on his hands. I also don't believe that the customer is responsible for his lack of skill in removing the lugs.
jeffro503
Posts
27646
Joined
7/22/2007
Location
St Helens, OR, USA
3/22/2016 10:32am
Bums me out to hear about your experience with TBT Travis. Not sure what the ll has been going on there , as they used to be a very top notch service up here in the NW for many years. Known a lot of guys who swore by using Travis and TBT. Reading about the hoops they put you through , sounds completely uncalled for. Hope you get things resolved.

The Shop

mattman631
Posts
330
Joined
12/16/2015
Location
Mcalester, OK, USA
3/22/2016 10:40am
As said before this is obviously dealing with the Corona shop, but it also sucks that he is the founder of the company. I use the TBT shop in Oklahoma and its fantastic. Brady, the owner is at all of the big offroad races and is always willing to help out and answer any questions even non suspension. Top notch service out of Oklahoma.
3/22/2016 10:55am
BAMX wrote:
It has to be illegal to use the customers card to pay for his bills. He should have charged the card then paid with his card...
It has to be illegal to use the customers card to pay for his bills. He should have charged the card then paid with his card. Personally, I would dispute the charge with the CC company and let him go after me for what I owe him. If he did take you to small claims court, he would have an uphill battle on his hands. I also don't believe that the customer is responsible for his lack of skill in removing the lugs.
It is illegal credit card fraud. Imagine ordering a salad shooter, and Ronco inc. Using your card to pay for a whole shipment of salad shooters from China. This is the same thing.
moscrop940
Posts
1077
Joined
4/20/2010
Location
Temecula, CA, USA
3/22/2016 11:34am
I don't know about you guys, but I don't have an issue with people screwing up, I do however have a problem with someone not owning up to it.

When a customer is fired up for a valid reason, its time to go into damage control and avoid any further backlash....like a VitalMx post

If I were him, regardless of the financial situation, I would have comped your work and taken the loss.

Whatever these guys gained by charging you, they just lost 10x that amount in future work from anyone reading this.
3/22/2016 11:41am
I know a guy who went to prison for doing what that guy did.
Tracktor
Posts
2343
Joined
8/17/2006
Location
The RTF/Amboy, WA, USA
3/22/2016 11:53am
jeffro503 wrote:
Bums me out to hear about your experience with TBT Travis. Not sure what the ll has been going on there , as they used to...
Bums me out to hear about your experience with TBT Travis. Not sure what the ll has been going on there , as they used to be a very top notch service up here in the NW for many years. Known a lot of guys who swore by using Travis and TBT. Reading about the hoops they put you through , sounds completely uncalled for. Hope you get things resolved.
Yeah, not so sure about that. I worked at Hillsboro Honda back in the mid-90's and we used to see some of his stuff come through. Enough where the first T got another moniker around the shop other than "Tuning". And it wasn't flattering. I was always surprised that he started franchising but just figured he must be better at business than mechanics?........
3/22/2016 2:11pm
lumpy790 wrote:
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens...
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens to be the price of your coating plus the "NEW". Lugs. Dry

BTW where can you buy just the fork lugs? Yam only sells as the for tube. Did he return the damaged Lugs to you?
You can get the lugs from SDI and from Technical Touch. You see......I only went to this guy because he advertised the color of coating I wanted. I didn't have any friends or people I knew in the industry that had this particular connection. I've worked in or around the industry for over 20yrs. He obviously didn't know my background and figured he could lie, cheat, and basically blow me off. Wrong gentlemen to poke. I had no problem paying what he was asking.......it was never about the money, but when you lie to me and hold my stuff hostage until I pay for you mistakes and short comings? Houston, we have a problem.
HuskyEd
Posts
5226
Joined
4/1/2008
Location
Palmdale, CA, USA
3/22/2016 4:39pm Edited Date/Time 3/22/2016 4:45pm
A little write up our friends at MXA did about 10 years ago on TBT Racing:

July 27, 2006


For every success story in motocross, there are hundreds of guys who never make it. We’re not talking about all the amateur kids who had dreams of becoming moto-rock-star factory riders, but ended up only winning local pro races. Those stories are so common that most people don’t see any Horatio Alger similarities in them. What we’re talking about are working-class, up-by-their-bootstraps, duckling-to-swan stories that revolve around the business end of motorcycles. To many people in the sport, success is not measured by winning a race, but by becoming a go-to-guy in the world of mechanics, design, theory and implementation. Not just a mechanic, but a guy you rely on for everything from suspension to engine mods to advice to trouble shooting. Renaissance man! Travis Flateau is just such a man and don’t feel bad if you’ve never heard of him. These kind of success stories have nothing to do with popularity contests. Travis founded TBT in 1991 at the tender age of 17. Back then, TBT was still called “Tuning by Travis,” instead of an acronym, and it was more of a side project than a full-fledged business. It wasn’t until 1997, when Travis decided to leave his full-time job as the service manager at I-90 Honda, that the acronym TBT was born.

After hitching his wagon to the TBT star, Travis started working with the top-level riders in his region like Brian Bennett, World Record Distance jumper Ryan Capes, James Povolny, Pierreck Paget and freestyle guys like Jake Windham, Justin Homan and Beau Manley. It wasn’t long until Travis was working on the bikes for the Subway Honda Team. IT WAS OUR FAULT. WE WERE WELL AWARE OF THE ?06 CRF250’S TENDENCY TO COUGH ON HARD LANDINGSBUT WE HAD DAWDLED ON REPLACING THE NEW 40MM KEIHIN WITH LAST YEAR’S 37MM UNIT. Then Travis started thinking out of the box. Like Race Tech and Pro Action before him, Travis decided to franchise TBT Racingbut maintain control by being a co-owner of his franchises. Today, there are four TBT Racing shops. Brad Keeney heads up TBT East and is in charge of TBT’s engine development program. Former National number 97, Danny Moore, heads up TBT Northwest, and there is a TBT Brazil, which in its first eight months has already done a bumper crop of suspension business. Where does that leave Travis? He’s heading up TBT Southern California (more realistically, he’s bouncing back and forth between SoCal and Washington), developing new products, R&Ding suspension settings and working out sponsorship deals.

How did the MXA wrecking crew get involved with Travis Flateau? By accident. Literally. While testing at the Piru race track, our CRF250 bogged so badly over a jump that a test rider went over the bars. It was our fault. We were well aware of the ’06 CRF250’s tendency to cough on hard landings, but we had dawdled on replacing the new 40mm Keihin with last year’s 37mm unit. Even worse, sitting on our workbench was a small box from TBT Racing that had a carb stuffer in it to shrink the 40mm carb down to 38mm. It sat on the workbench for weeks. It’s not that we were too lazy to install it, but we were trying to work out the bugs with jetting, float bowl heights and magic potions. That’s when Travis called. He wanted to know if we had tried his carb stuffer. We hadn’t, and after a quick perusal of the instructions, we weren’t all that gung ho to tear into our CRF one more time. That’s when Travis made us a deal we couldn’t refuse. He said he’d meet us at the track of our choice, install the carb stuffer for us, and handle all the jetting issues. That clinched it. We set the date and tested TBT’s carb stuffer. It was a winner (as you already know if you read the test in the May issue of MXA). TRAVIS AND THE TBT BOYS LEFT NO STONE UNTURNED. THEY BUILT ONE HECK OF CRF450. OF COURSE, WE DON’T JUDGE A BOOK BY ITS COVER.

We were impressed with Travis and decided to find out what he could do with a brand-new Honda CRF450. Travis was again happy to oblige and rolled a pristine-looking Honda into the MXA studio in short order. The bike was a sleeper. It still had the stock graphics, but a quick look-see revealed tons of titanium bolts. We liked what we saw and gave Travis the opportunity to outfit his bike with custom TBT graphics and bring it back to MXA for a full-on test. Travis hand delivered the machine to our doorstep a week later. IF YOU ARE VISUALIZING AN ENGINE THAT IS DEAD ON THE BOTTOM AND THEN HITS WITH THE WALLOP OF AN ARMY MULE, YOU’VE GOT IT ALL WRONG. After putting the bike under the MXA magnifying glass, we came to one conclusion: Travis and the TBT boys left no stone unturned. They built one heck of CRF450. Of course, we don’t judge a book by its cover, but even so, with all the titanium bolts, Works Connection parts, Renthal TwinWalls, Motomaster oversized rotor and RG3 triple clamps, we were eager to get the bike out on the track.

Our initial riding impression was all about the power. With their own in-house engine development program, it shouldn’t surprise you that the list of TBT’s motor mods is quite extensive. If you were to look through the engine with X-ray vision, you’d see head porting, valve seat cuts, new camshaft profile, stiffer valve springs, high-compression piston and a JD ignition. Of course, rounding out the engine mods are some TBT carb modifications (not a carb stuffer, though), Twin Air air filter, complete Hinson clutch and FMF pipe. What do all these parts and modifications get you on the track? A powerband that is decidedly AMA Pro-oriented. TBT didn’t gain a ton of low-end over a stock CRF450, but they got a ton of midrange and overrev (that’s where the JD ignition pays big dividends). But if you are visualizing an engine that is dead on the bottom and then hits with the wallop of an Army mule, you’ve got it all wrong. Thanks to the carb mods, cam and compression, TBT Racing’s CRF450 has great throttle response. While it’s true that they didn’t gain anything down low, the CRF450 already has impressive low-end power, so this was no big deal. The midrange is so strong and broad that even with the extra rev we still tried to stay in the midrange. The best way to accomplish this was by short shifting and giving the Hinson clutch and stiffer Pro Circuit clutch springs a little feathering.

Back when his business was called Tuning by Travis, Travis specialized in modifying suspension components, so it should be no surprise that the suspension package was topnotch. Besides the prerequisite hard-coatings and revalve, we were most impressed with Travis’ use of heavier springs. Most suspension tuners think they can compensate for bikes that are undersprung with stiffer valving (they do this to avoid having to talk the customer into buying new springs). The MXA wrecking crew almost always changes the springs when we have a suspension problem, and we were impressed that Travis was on the same page. His bike had stiffer 0.48kg/mm fork springs and a 5.7kg shock spring. So what was it like when we got it out on the track? Perfectly balanced, but really stiff. It took a few clicks of compression out of both the forks and shock before the action was smooth. We weren’t happy until we saw that we were using all the travel out of the forks. At the end of the day, the MXA wrecking crew was impressed not just with TBT Racing’s CRF450, but with Travis himself. Here is a guy with a dream, who risked it all in a search, not for fame, but for perfection. Would we have TBT Racing build us a full-race Honda CRF450? Absolutely. For more info call TBT at (509) 941-7716.


After reading it almost makes you want pick up the phone and get some work done. Thanks for exposing the Corona company for what it appears to be,,,,,SHADY!
flarider
Posts
25496
Joined
4/1/2008
Location
Daytona Beach, FL, USA
3/22/2016 5:03pm
lumpy790 wrote:
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens...
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens to be the price of your coating plus the "NEW". Lugs. Dry

BTW where can you buy just the fork lugs? Yam only sells as the for tube. Did he return the damaged Lugs to you?
You can get the lugs from SDI and from Technical Touch. You see......I only went to this guy because he advertised the color of coating I...
You can get the lugs from SDI and from Technical Touch. You see......I only went to this guy because he advertised the color of coating I wanted. I didn't have any friends or people I knew in the industry that had this particular connection. I've worked in or around the industry for over 20yrs. He obviously didn't know my background and figured he could lie, cheat, and basically blow me off. Wrong gentlemen to poke. I had no problem paying what he was asking.......it was never about the money, but when you lie to me and hold my stuff hostage until I pay for you mistakes and short comings? Houston, we have a problem.
Glad you got your ones back on your card.
Wait until his supplier finds out the charge was disputed
Brent
Posts
5886
Joined
8/16/2006
Location
Temecula, CA, USA
3/22/2016 5:07pm
lumpy790 wrote:
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens...
The disturbing part to me is a business using your Credit Card to pay another company for the batch of coating that by coincidence just happens to be the price of your coating plus the "NEW". Lugs. Dry

BTW where can you buy just the fork lugs? Yam only sells as the for tube. Did he return the damaged Lugs to you?
That is the first thing I thought of.

Its one thing to provide poor service, its another to use a customers credit card for an unauthorized charge.

Hopefully your card company reverses the charge and credits you back.
3/22/2016 6:44pm
I got my money back. Case closed for me. Funny how these threads bring out some stories from some people. Had a buddy that wass mentioning this thread to a friend and said he did the same shit with his card.......just hope anyone that reads this learns and stays away from this shifty outfit.
TeamGreen
Posts
37510
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11/25/2008
Location
Thru-out, CA, USA
3/22/2016 7:55pm
Glad you got your $ back, Travis.
bsharkey
Posts
2162
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Location
Marysville, WA, USA
3/22/2016 8:15pm
HuskyEd wrote:
A little write up our friends at MXA did about 10 years ago on TBT Racing: [i]July 27, 2006 For every success story in motocross, there...
A little write up our friends at MXA did about 10 years ago on TBT Racing:

July 27, 2006


For every success story in motocross, there are hundreds of guys who never make it. We’re not talking about all the amateur kids who had dreams of becoming moto-rock-star factory riders, but ended up only winning local pro races. Those stories are so common that most people don’t see any Horatio Alger similarities in them. What we’re talking about are working-class, up-by-their-bootstraps, duckling-to-swan stories that revolve around the business end of motorcycles. To many people in the sport, success is not measured by winning a race, but by becoming a go-to-guy in the world of mechanics, design, theory and implementation. Not just a mechanic, but a guy you rely on for everything from suspension to engine mods to advice to trouble shooting. Renaissance man! Travis Flateau is just such a man and don’t feel bad if you’ve never heard of him. These kind of success stories have nothing to do with popularity contests. Travis founded TBT in 1991 at the tender age of 17. Back then, TBT was still called “Tuning by Travis,” instead of an acronym, and it was more of a side project than a full-fledged business. It wasn’t until 1997, when Travis decided to leave his full-time job as the service manager at I-90 Honda, that the acronym TBT was born.

After hitching his wagon to the TBT star, Travis started working with the top-level riders in his region like Brian Bennett, World Record Distance jumper Ryan Capes, James Povolny, Pierreck Paget and freestyle guys like Jake Windham, Justin Homan and Beau Manley. It wasn’t long until Travis was working on the bikes for the Subway Honda Team. IT WAS OUR FAULT. WE WERE WELL AWARE OF THE ?06 CRF250’S TENDENCY TO COUGH ON HARD LANDINGSBUT WE HAD DAWDLED ON REPLACING THE NEW 40MM KEIHIN WITH LAST YEAR’S 37MM UNIT. Then Travis started thinking out of the box. Like Race Tech and Pro Action before him, Travis decided to franchise TBT Racingbut maintain control by being a co-owner of his franchises. Today, there are four TBT Racing shops. Brad Keeney heads up TBT East and is in charge of TBT’s engine development program. Former National number 97, Danny Moore, heads up TBT Northwest, and there is a TBT Brazil, which in its first eight months has already done a bumper crop of suspension business. Where does that leave Travis? He’s heading up TBT Southern California (more realistically, he’s bouncing back and forth between SoCal and Washington), developing new products, R&Ding suspension settings and working out sponsorship deals.

How did the MXA wrecking crew get involved with Travis Flateau? By accident. Literally. While testing at the Piru race track, our CRF250 bogged so badly over a jump that a test rider went over the bars. It was our fault. We were well aware of the ’06 CRF250’s tendency to cough on hard landings, but we had dawdled on replacing the new 40mm Keihin with last year’s 37mm unit. Even worse, sitting on our workbench was a small box from TBT Racing that had a carb stuffer in it to shrink the 40mm carb down to 38mm. It sat on the workbench for weeks. It’s not that we were too lazy to install it, but we were trying to work out the bugs with jetting, float bowl heights and magic potions. That’s when Travis called. He wanted to know if we had tried his carb stuffer. We hadn’t, and after a quick perusal of the instructions, we weren’t all that gung ho to tear into our CRF one more time. That’s when Travis made us a deal we couldn’t refuse. He said he’d meet us at the track of our choice, install the carb stuffer for us, and handle all the jetting issues. That clinched it. We set the date and tested TBT’s carb stuffer. It was a winner (as you already know if you read the test in the May issue of MXA). TRAVIS AND THE TBT BOYS LEFT NO STONE UNTURNED. THEY BUILT ONE HECK OF CRF450. OF COURSE, WE DON’T JUDGE A BOOK BY ITS COVER.

We were impressed with Travis and decided to find out what he could do with a brand-new Honda CRF450. Travis was again happy to oblige and rolled a pristine-looking Honda into the MXA studio in short order. The bike was a sleeper. It still had the stock graphics, but a quick look-see revealed tons of titanium bolts. We liked what we saw and gave Travis the opportunity to outfit his bike with custom TBT graphics and bring it back to MXA for a full-on test. Travis hand delivered the machine to our doorstep a week later. IF YOU ARE VISUALIZING AN ENGINE THAT IS DEAD ON THE BOTTOM AND THEN HITS WITH THE WALLOP OF AN ARMY MULE, YOU’VE GOT IT ALL WRONG. After putting the bike under the MXA magnifying glass, we came to one conclusion: Travis and the TBT boys left no stone unturned. They built one heck of CRF450. Of course, we don’t judge a book by its cover, but even so, with all the titanium bolts, Works Connection parts, Renthal TwinWalls, Motomaster oversized rotor and RG3 triple clamps, we were eager to get the bike out on the track.

Our initial riding impression was all about the power. With their own in-house engine development program, it shouldn’t surprise you that the list of TBT’s motor mods is quite extensive. If you were to look through the engine with X-ray vision, you’d see head porting, valve seat cuts, new camshaft profile, stiffer valve springs, high-compression piston and a JD ignition. Of course, rounding out the engine mods are some TBT carb modifications (not a carb stuffer, though), Twin Air air filter, complete Hinson clutch and FMF pipe. What do all these parts and modifications get you on the track? A powerband that is decidedly AMA Pro-oriented. TBT didn’t gain a ton of low-end over a stock CRF450, but they got a ton of midrange and overrev (that’s where the JD ignition pays big dividends). But if you are visualizing an engine that is dead on the bottom and then hits with the wallop of an Army mule, you’ve got it all wrong. Thanks to the carb mods, cam and compression, TBT Racing’s CRF450 has great throttle response. While it’s true that they didn’t gain anything down low, the CRF450 already has impressive low-end power, so this was no big deal. The midrange is so strong and broad that even with the extra rev we still tried to stay in the midrange. The best way to accomplish this was by short shifting and giving the Hinson clutch and stiffer Pro Circuit clutch springs a little feathering.

Back when his business was called Tuning by Travis, Travis specialized in modifying suspension components, so it should be no surprise that the suspension package was topnotch. Besides the prerequisite hard-coatings and revalve, we were most impressed with Travis’ use of heavier springs. Most suspension tuners think they can compensate for bikes that are undersprung with stiffer valving (they do this to avoid having to talk the customer into buying new springs). The MXA wrecking crew almost always changes the springs when we have a suspension problem, and we were impressed that Travis was on the same page. His bike had stiffer 0.48kg/mm fork springs and a 5.7kg shock spring. So what was it like when we got it out on the track? Perfectly balanced, but really stiff. It took a few clicks of compression out of both the forks and shock before the action was smooth. We weren’t happy until we saw that we were using all the travel out of the forks. At the end of the day, the MXA wrecking crew was impressed not just with TBT Racing’s CRF450, but with Travis himself. Here is a guy with a dream, who risked it all in a search, not for fame, but for perfection. Would we have TBT Racing build us a full-race Honda CRF450? Absolutely. For more info call TBT at (509) 941-7716.


After reading it almost makes you want pick up the phone and get some work done. Thanks for exposing the Corona company for what it appears to be,,,,,SHADY!
dan moore @EVO industries is a good dude. at least something good came out of that place
sostoked
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255
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3/26/2015
Location
Twentynine Palms, CA, USA
3/22/2016 8:19pm
So TBT gave you your money back or did you protest the credit card transaction?

I imagined TBT would have chimed in here, he seems to be pretty popular.
500guy
Posts
12469
Joined
8/15/2006
Location
USA
3/22/2016 9:00pm
sostoked wrote:
So TBT gave you your money back or did you protest the credit card transaction? I imagined TBT would have chimed in here, he seems to...
So TBT gave you your money back or did you protest the credit card transaction?

I imagined TBT would have chimed in here, he seems to be pretty popular.
TBT coming on here will not help, Bill or Hillary Clinton are the only ones that are capable of reputing what was laid down here.

Hopefully TBT has learned that using someone's CC to pay for charges to another company is a huge no-no.

3/22/2016 9:03pm
sostoked wrote:
So TBT gave you your money back or did you protest the credit card transaction? I imagined TBT would have chimed in here, he seems to...
So TBT gave you your money back or did you protest the credit card transaction?

I imagined TBT would have chimed in here, he seems to be pretty popular.
Credit card company gave the credit back. Hard to argue when you screw the pooch this bad.
3/23/2016 5:55pm
Glad you got your money back.

I know Travis a little bit... from having him work on my bikes. He's done about 6 of them personally. I pay cash and usually have the work done at the races where it's easier to get in and done in a day. Once he even swung by my ranch near Johnson Valley and did a couple I had lined up... I was on the way to the race he was supporting that weekend.

http://ridersonline.org/2012/smf/index.php/topic,399.msg2158.html#msg21…



I like the guy and his work and the pricing I've been able to get. Cash deal... usually same day... and I have put a dozen friends through him. All success stories.

But I think at times he or the staff can have a flexible mindset when it comes to facts. There have been a few stories like this lately that worry me. No one has been screwed over in the end... but big delays with too many stories from the staff when things don't go to plan makes for a very frustrated customer.

One of my buddies was recently getting the long song and dance on a motor and suspension build... but it did come to an end finally and the bike is amazing... AGAIN ANOTHER HAPPY OUTCOME.

Don't know what I am gonna do on my next suspensions... I am a bit concerned... but I like his results to date. I'll be asking him about the negative stories... curious what he has to say. I handle my transactions on a short leash so it shouldn't be an issue.

Be cautious... ask about these things if you are considering him... but he has a lot of talent and reasonable prices... I wouldn't toss him out of the mix without consideration necessarily.

Just my opinion.... Jeff
acerbis
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105
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5/17/2011
Location
Pinon Hills, CA, USA
Fantasy
3/24/2016 9:55am
I'm glad this issue got resolved. I've had nothing but good transactions with TBT Corona and Travis. He knows what he's doing when it comes to suspension and will usually meet you at the track free of charge to work out settings and get your lap times lower.
3/24/2016 10:36am
For the record I think if I was a local and in person he likely is a good dude to deal with. But maybe he has too much on his plate and needs to work on his business practices . Hopefully he learns from this.
HackMan162
Posts
534
Joined
2/16/2007
Location
Austin, TX, USA
3/24/2016 10:52am
If it was me, I would make sure my card wasn't "the card on file" with the coating company now...
500guy
Posts
12469
Joined
8/15/2006
Location
USA
3/24/2016 11:17am
HackMan162 wrote:
If it was me, I would make sure my card wasn't "the card on file" with the coating company now...
the shit will hit the fan when the coating company realizes charges got reversed.

The power is with the card holder, there are many laws and rules regarding handling of peoples CC info.
KTMShane699
Posts
1307
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12/6/2013
Location
Colchester, CT, USA
3/24/2016 11:24am
Glad you got your money back. I know Travis a little bit... from having him work on my bikes. He's done about 6 of them personally...
Glad you got your money back.

I know Travis a little bit... from having him work on my bikes. He's done about 6 of them personally. I pay cash and usually have the work done at the races where it's easier to get in and done in a day. Once he even swung by my ranch near Johnson Valley and did a couple I had lined up... I was on the way to the race he was supporting that weekend.

http://ridersonline.org/2012/smf/index.php/topic,399.msg2158.html#msg21…



I like the guy and his work and the pricing I've been able to get. Cash deal... usually same day... and I have put a dozen friends through him. All success stories.

But I think at times he or the staff can have a flexible mindset when it comes to facts. There have been a few stories like this lately that worry me. No one has been screwed over in the end... but big delays with too many stories from the staff when things don't go to plan makes for a very frustrated customer.

One of my buddies was recently getting the long song and dance on a motor and suspension build... but it did come to an end finally and the bike is amazing... AGAIN ANOTHER HAPPY OUTCOME.

Don't know what I am gonna do on my next suspensions... I am a bit concerned... but I like his results to date. I'll be asking him about the negative stories... curious what he has to say. I handle my transactions on a short leash so it shouldn't be an issue.

Be cautious... ask about these things if you are considering him... but he has a lot of talent and reasonable prices... I wouldn't toss him out of the mix without consideration necessarily.

Just my opinion.... Jeff
I understand second chances and that "everyone's an asshole to someone," but the minute my card was used to pay his bill is where that company never sees my business again.

There is no shortage of companies and individuals with talent out there. I'd happily be willing to give them a try instead of this guy after this story.

And let's not forget that TBT didn't make it right, the credit card company reversed the charges. TBT did nothing to rectify the situation. That small detail significantly shapes the story and the outcome.

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