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But by far the best thing to do is send an email blast describing your problem and an a detailed description of everything that's happened. You can use Google to find the emails of the big shipping company executives, and I'm sure rocky Mountain has their management contact info somewhere on their website if you look hard enough. The executive email blast is by far your best bet, and will end the problem weeks sooner than anything else you could try.
Okay, rant over. Good luck bro.
If they say it was a theft - file a police report.
Also file a charge back dispute with your credit card company for failure to deliver goods.
2) Bullshit with parts guy about tonight's SX
3) Buy tires
Besides that you can sit on the new motorcycles while you're here.
Typically if a package is showing that it has been delivered we file what's called a driver follow up. With this, the driver who claimed to have dropped off the package, usually comes over and "shows" where they delivered the items. In most all cases this is something that we work with, with the carrier and you get taken care of always! However, if this is something that you think may have got stolen from your property then this is when a police report needs to be filed.
Thank you and please note that we want to do everything we can to get you taken care of. We are not in any way saying tough luck.
Pit Row
Perhaps you could send them a professional email informing them of the situation and linking them to this thread.Tell them that your post explaining the situation has generated 3,000+ views, and counting. Let them know that this issue now has the attention of thousands of people that are squarely within their target demographic. Besides threatening litigation, I think this is the strongest move you have left.
And Lacey from RM, I don't have the time to argue again. I run a pretty good size business and have two little kids that I would rather spend my free time with. I've gone through at least 4 different levels of "supervisors/managers" on multiple occasions and i'm done with it. Ill chalk it up to a life lesson, and just do my business elseware. Ive had 6-8 different people there say the same thing, which is "too bad".
I use pay pal, and for free it gives me an option to have google shipping insurance protection for free. Might want to use pay pal for that reason alone.
To the Op sounds like a shitty deal for you, hope something works out for you.
2. Call CC company and dispute. They have to prove you got the goods. Not gonna happen.
3. Call RM and advise of dispute and see what they can do.
ALL delivery trucks now have GPS and will display the coords of where the package was left. They should be able to provide this info, maybe a neighbors got them.
For what it's worth, I've always found the people at BTO to be pretty agreeable and helpful, and occasionaly go out of their way to help me out (overnighting something late in the day, etc). Maybe just luck, maybe their bosses watch that shit close, who knows. Hope it works out for you in the end.
If you were a business, it could be different depending on the shipment terms (most business transactions are fbo, so once it is loaded for freight it is the buyer's), but a consumer always has this legal protection.
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