New bike buying frustrations

RichieW13
Posts
2458
Joined
4/1/2008
Location
Thousand Oaks, CA US
5/14/2025 9:59am
PMR 3 wrote:
My last bike purchase i stopped by my local dealer every week for around 6 weeks just to chat. I ended up saving around $1,500 off...

My last bike purchase i stopped by my local dealer every week for around 6 weeks just to chat. I ended up saving around $1,500 off an already decent price. 

RichieW13 wrote:

I think I'd prefer to just spend $1,500 more.  😃

PMR 3 wrote:

Haha, funny thing it was T.O Motorsports😂 

Back in the 90's, when I was in my 20's (when they were in their previous location under previous ownership), I actually did like to kind of hang out in there each time I was buying something.  But that was a different time, both in my life and in the world.

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NeedMoto
Posts
784
Joined
8/6/2015
Location
Penn Valley, CA US
5/14/2025 10:10am
bvm111 wrote:
Buying a motorcycle, truck, or home… should be the same as buying a pair of shoes in my opinion. Why is it such an emotional event...

Buying a motorcycle, truck, or home… should be the same as buying a pair of shoes in my opinion. Why is it such an emotional event every single time, it’s awful, and they make it that way and then complain about it. I have now bought two motorcycles from Carter Motorsport here in vegas and i’m treated as a stranger everytime i go in … it’s horrible! 

Same here up in Norcal. Yamaha Motorsports, biggest dealer in the area. I really wanted to support them, but they suck balls big time. Been ready to buy a new bike a few times when going in there, and been buying parts in there for years. The salesman literally avoid eye contact and a friendly hello when looking at bikes. The concept of, support your dealer and they will take care of you, doesn't apply to a vast majority in my humble opinion. Koodos to the fellas that get treated right at there local dealers, I now buy mostly online.

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avidchimp
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5770
Joined
7/9/2008
Location
EGL, MN US
5/14/2025 10:11am
RichieW13 wrote:

I think I'd prefer to just spend $1,500 more.  😃

PMR 3 wrote:

Haha, funny thing it was T.O Motorsports😂 

RichieW13 wrote:
Back in the 90's, when I was in my 20's (when they were in their previous location under previous ownership), I actually did like to kind...

Back in the 90's, when I was in my 20's (when they were in their previous location under previous ownership), I actually did like to kind of hang out in there each time I was buying something.  But that was a different time, both in my life and in the world.

Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it seems like I never have the same parts person either.

SVC is one of the last, true throwbacks to how a dealer should be doing business. Nick, Jef, Kevin, and Duane are a great team, and they do a great job at being upfront about costs and otd pricing. And Chris runs a great service department.

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RichieW13
Posts
2458
Joined
4/1/2008
Location
Thousand Oaks, CA US
5/14/2025 10:19am
avidchimp wrote:
Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it...

Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it seems like I never have the same parts person either.

SVC is one of the last, true throwbacks to how a dealer should be doing business. Nick, Jef, Kevin, and Duane are a great team, and they do a great job at being upfront about costs and otd pricing. And Chris runs a great service department.

I never feel lost.  Because as soon as I walk in, some salesman comes over to me and starts asking what bike do I ride and what kind of riding do I do and what do I want to buy today.  

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The Shop

ZinAZ
Posts
315
Joined
10/11/2022
Location
boston, MA US
5/14/2025 10:20am
McG194 wrote:
I'm half assed kicking around the idea of buying a new bike and it's amazing how stone aged the process still is. If I'm putting a new...

I'm half assed kicking around the idea of buying a new bike and it's amazing how stone aged the process still is. 

If I'm putting a new seat cover on my bike and decide that I want a new Milwaukee M12 stapler to do the job I can go on Home Depot's website, and it will tell me if it is in stock at my local store and if it isn't it will tell me the closest store that has it. That scenario actually happened. Now, when I search for a specific motorcycle, I need to Google search for each dealer's inventory to see if they have the specific bike I'm interested in. 

Why can't I go to the manufactures website and when I am on the specific model page it will tell me what dealers in the selected radius has the bike? 

when I went to buy my 24, they took my bike back inspected it for trade in, did all the paper work, etc etc.  I signed and thought everything was good, ready for my shiny new bike.   Dealer says yah we should have that to you by this weekend(its tue), oo yah its still in its box its not assembled, so you can come back and pick it up fri.  I lived 90mins from the dealer i voiced my frustration, called the guy an idiot for selling a bike thats not even at the store, but in a box two hours away from the dealer.

 

lesson learned just assume the person you are dealing with is retarded and their only away to increase their IQ is to get your money.

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5/14/2025 10:28am
lumpy790 wrote:

Support your local dealer and build a relationship and it will last forever. You need them and they need you.

What if one of my local dealer's were price gouging all of us during the pandemic? 

I told everyone they wouldn't be getting our business again. Never forget. 

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avidchimp
Posts
5770
Joined
7/9/2008
Location
EGL, MN US
5/14/2025 10:28am
avidchimp wrote:
Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it...

Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it seems like I never have the same parts person either.

SVC is one of the last, true throwbacks to how a dealer should be doing business. Nick, Jef, Kevin, and Duane are a great team, and they do a great job at being upfront about costs and otd pricing. And Chris runs a great service department.

RichieW13 wrote:
I never feel lost.  Because as soon as I walk in, some salesman comes over to me and starts asking what bike do I ride and...

I never feel lost.  Because as soon as I walk in, some salesman comes over to me and starts asking what bike do I ride and what kind of riding do I do and what do I want to buy today.  

There is that aspect as well. I just walk in like George Costanza when he pretends to be too busy to be bothered. 😂

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5/14/2025 10:29am

Last new bIke i bought my 24 zx4rr msrp was 10,099. I was getting quotes locally of 12,500 12,600 otd. One shop was adding on top of freight/setup and taxes and docs fees. 389 misc fee's. 

Ended up driving 4 hrs where I found a shop sold it to me. No freight no setup fees. Was in oregon so they didn't charge me taxes. I got it at msrp otd. I reg'd it paid taxes myself after everything saved $1200. 

Similar experience when I bought my 21's ktm's. Both I bought at same time 250/150. 

All the shops around here are all for the msrp + added on fee's. Rarely have any parts in stock minus things like oils maybe some gear or tires they might have. 

 

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5/14/2025 10:38am
lumpy790 wrote:

Support your local dealer and build a relationship and it will last forever. You need them and they need you.

Coming from someone who worked at a dealership for many years and tried my nuts off to make us the “moto” go to dealership in the area, 99% of local dealers simply don’t give a shit about stocking parts to make sure you can get to the next race. I haven’t bought one single thing from the dealer I worked at after I quit because I know they’re not going to have anything I want or need when I needed it. After I quit I used to drive past the place I worked and would drive another 30 minutes to a different dealer on the other side of town, but after their only moto guy got fed up and left the inventory dropped substantially and it was like pulling teeth trying to even get a brake lever for a current model KTM.


Selling $100 baseline HJC helmets to someone who just bought their first bike? That’s where their focus is. 

I’d happily drive 30 minutes one way to order parts and support a quality local dealer, but until one appears I’ll continue ordering parts on my couch with my feet up and wait until they show up to my door. 

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5/14/2025 10:44am
lumpy790 wrote:

Support your local dealer and build a relationship and it will last forever. You need them and they need you.

Rickyisms wrote:
Coming from someone who worked at a dealership for many years and tried my nuts off to make us the “moto” go to dealership in the...

Coming from someone who worked at a dealership for many years and tried my nuts off to make us the “moto” go to dealership in the area, 99% of local dealers simply don’t give a shit about stocking parts to make sure you can get to the next race. I haven’t bought one single thing from the dealer I worked at after I quit because I know they’re not going to have anything I want or need when I needed it. After I quit I used to drive past the place I worked and would drive another 30 minutes to a different dealer on the other side of town, but after their only moto guy got fed up and left the inventory dropped substantially and it was like pulling teeth trying to even get a brake lever for a current model KTM.


Selling $100 baseline HJC helmets to someone who just bought their first bike? That’s where their focus is. 

I’d happily drive 30 minutes one way to order parts and support a quality local dealer, but until one appears I’ll continue ordering parts on my couch with my feet up and wait until they show up to my door. 

rockymountainatvmc.com is the way to go..

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1
5/14/2025 10:50am
lumpy790 wrote:
Dealer Inventor is calculated from inquiries and orders on the part number. If there is enough demand for it they will stock it. I was told years...

Dealer Inventor is calculated from inquiries and orders on the part number. If there is enough demand for it they will stock it. 

I was told years ago IF the parts manager rode a certain motorcycle that they would stock parts for it.

mattyhamz2 wrote:
Na, not with parts. Things as simple as air filters for anything up to 5 years old should be a stock item and we aren't getting...

Na, not with parts. Things as simple as air filters for anything up to 5 years old should be a stock item and we aren't getting that. And why? The answer is always "we can get it in 2-3 days." Well guess what, so can I when I order from RM and they ship it straight to me so I don't need to take the time to go back to the shop. 

It's the one thing I loved and miss about the shop I worked at from 09-12. You needed a throttle or clutch cable from an 84 RM250? We had it! Needed it for a 98 YZ250? We had it. Air filter for an 83 XR350? Yup, we had it. Shops now, I needed an air filter for a 21 YZ65 and called multiple local shops and my three closest Yamaha dealers. You know how many had them? Zero, but they could order it and have it in 2-3 days! So I ordered it from RM and had it 2 days later at my office.

Ask for a B8EV and a 6X20 flange bolt and watch them short out. I do it just for fun. 

I like calling shops for OEM parts with the OEM part numbers just to hear they don’t have it, then drive over and ask for an OEM x, y, z it out a part number and watch them grab exactly what I asked for on the phone with the PN blasted on the front of it. Can’t tell you how many times that’s happened. 

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5/14/2025 10:52am Edited Date/Time 5/14/2025 4:21pm
mattyhamz2 wrote:
I like calling shops for OEM parts with the OEM part numbers just to hear they don’t have it, then drive over and ask for an...

I like calling shops for OEM parts with the OEM part numbers just to hear they don’t have it, then drive over and ask for an OEM x, y, z it out a part number and watch them grab exactly what I asked for on the phone with the PN blasted on the front of it. Can’t tell you how many times that’s happened. 

I called once and gave the KTM OEM part number right off the fiche from RMATV and got hit with a “I can see if we have it, what bike is it for?” Just put the fuggin part number in Lightspeed 🤦🏻‍♂️

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5/14/2025 10:54am
PMR 3 wrote:

Haha, funny thing it was T.O Motorsports😂 

RichieW13 wrote:
Back in the 90's, when I was in my 20's (when they were in their previous location under previous ownership), I actually did like to kind...

Back in the 90's, when I was in my 20's (when they were in their previous location under previous ownership), I actually did like to kind of hang out in there each time I was buying something.  But that was a different time, both in my life and in the world.

avidchimp wrote:
Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it...

Same, I liked the smaller car dealership building they used to be in. Now I walk in the door and I feel lost, let alone it seems like I never have the same parts person either.

SVC is one of the last, true throwbacks to how a dealer should be doing business. Nick, Jef, Kevin, and Duane are a great team, and they do a great job at being upfront about costs and otd pricing. And Chris runs a great service department.

Agreed. Love the old TO years ago. Same with KSV years ago as well. We could go in and just BS for hours with the guys there. Simi is the only place you can still do that whether it’s Gary, Jeff, Duane, Kevin or even Nick(which I don’t know anywhere near as well as the others). I wish I was closer to them to go in more, but I have literally zero reason to ever be in that area anymore. 

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5/14/2025 10:55am
mattyhamz2 wrote:
I like calling shops for OEM parts with the OEM part numbers just to hear they don’t have it, then drive over and ask for an...

I like calling shops for OEM parts with the OEM part numbers just to hear they don’t have it, then drive over and ask for an OEM x, y, z it out a part number and watch them grab exactly what I asked for on the phone with the PN blasted on the front of it. Can’t tell you how many times that’s happened. 

Rickyisms wrote:
I called once and gave the KTM OEM part number right off the fiche from RMATV and got hit with a “I can see if we...

I called once and gave the KTM OEM part number right off the fiche from RMATV and got hit with a “I can see if we have it, what bike is it for?” Just put the fuggin part number in Lightspeed 🤦🏻‍♂️

Lol!!!! Sounds about right! That response has always made me laugh

2
Not hillbilly
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Location
Gaithersburg, MD US
5/14/2025 10:56am
RichieW13 wrote:
How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it...

How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it for 2-3 years.  In 2-3 years, will the salesman even be the same guy?  Will he remember me? 

And if I go to that same shop to buy parts and accessories during the 2-3 years, I won't be dealing with the salesman.  I'll usually be dealing with a different cashier every time I go.  How will the salesman (or owner?) know that I spent another $1,000/year at his shop?

 

I'm not blaming the dealership for this.  I'm just asking how am I supposed to "build a relationship" with the dealer in order to get a fair price next time I buy a bike?

Many dealers have a modern checkout system that will track your purchases, usually based upon your phone number or email address. Now, if you don’t want to give them this information, then they won’t be able to remember that you spent thousands over the past few years.  

That said, the new salespeople won’t automatically know you have a history, so you’ll have to let them know and then they can look it up. If they’re smart, they’ll treat you accordingly.

1
5/14/2025 11:03am
jmo443 wrote:

Moto dealerships are mostly like an auto zone who ask your year, date etc for your vehicle when your buying a snickers bar. 

Is that snickers bar 2wd or 4wd ?

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Tyler D
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La, CA US
5/14/2025 11:04am

call your local dealer and if they dont have one, ask them to call around and do a trade. IOW, you can get your dealer to do the search for you Smile

4
RichieW13
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2458
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Location
Thousand Oaks, CA US
5/14/2025 11:05am
RichieW13 wrote:
How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it...

How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it for 2-3 years.  In 2-3 years, will the salesman even be the same guy?  Will he remember me? 

And if I go to that same shop to buy parts and accessories during the 2-3 years, I won't be dealing with the salesman.  I'll usually be dealing with a different cashier every time I go.  How will the salesman (or owner?) know that I spent another $1,000/year at his shop?

 

I'm not blaming the dealership for this.  I'm just asking how am I supposed to "build a relationship" with the dealer in order to get a fair price next time I buy a bike?

Many dealers have a modern checkout system that will track your purchases, usually based upon your phone number or email address. Now, if you don’t want...

Many dealers have a modern checkout system that will track your purchases, usually based upon your phone number or email address. Now, if you don’t want to give them this information, then they won’t be able to remember that you spent thousands over the past few years.  

That said, the new salespeople won’t automatically know you have a history, so you’ll have to let them know and then they can look it up. If they’re smart, they’ll treat you accordingly.

That doesn't really sound like a "relationship" so much as a spending history.  Which maybe was what OP was actually talking about?  Or was he talking about how you have to be "buds" with somebody at the dealer?

 

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5/14/2025 11:08am
lumpy790 wrote:

Support your local dealer and build a relationship and it will last forever. You need them and they need you.

What if one of my local dealer's were price gouging all of us during the pandemic? I told everyone they wouldn't be getting our business again. Never...

What if one of my local dealer's were price gouging all of us during the pandemic? 

I told everyone they wouldn't be getting our business again. Never forget. 

Let me guess, Power motorsports

1
AMetts
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Lincolnton, NC US
5/14/2025 11:09am Edited Date/Time 5/14/2025 11:11am

I was just shopping around for a new 250 or 300 KTM and called a few places and some were hesitant to give me OTD pricing over the phone but a couple did. The couple that did had great prices, Best prices I saw were a 24 250XC for $7950 and a 2024 GasGas EX350 for $7500. 

Unfortunately I was pretty set on a 300 and went with a low hour one last night and decided to keep my 2021 350 in the garage as well. 

Not hillbilly
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Gaithersburg, MD US
5/14/2025 11:28am
RichieW13 wrote:
How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it...

How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it for 2-3 years.  In 2-3 years, will the salesman even be the same guy?  Will he remember me? 

And if I go to that same shop to buy parts and accessories during the 2-3 years, I won't be dealing with the salesman.  I'll usually be dealing with a different cashier every time I go.  How will the salesman (or owner?) know that I spent another $1,000/year at his shop?

 

I'm not blaming the dealership for this.  I'm just asking how am I supposed to "build a relationship" with the dealer in order to get a fair price next time I buy a bike?

Many dealers have a modern checkout system that will track your purchases, usually based upon your phone number or email address. Now, if you don’t want...

Many dealers have a modern checkout system that will track your purchases, usually based upon your phone number or email address. Now, if you don’t want to give them this information, then they won’t be able to remember that you spent thousands over the past few years.  

That said, the new salespeople won’t automatically know you have a history, so you’ll have to let them know and then they can look it up. If they’re smart, they’ll treat you accordingly.

RichieW13 wrote:
That doesn't really sound like a "relationship" so much as a spending history.  Which maybe was what OP was actually talking about?  Or was he talking...

That doesn't really sound like a "relationship" so much as a spending history.  Which maybe was what OP was actually talking about?  Or was he talking about how you have to be "buds" with somebody at the dealer?

 

If he’s talking about a relationship with the shop owner, that could be possible with a small shop, but it is not likely to happen with a large, multi line powersports operation, where the millionaire owner is probably out on his boat most days. In that case, one’s spending history will be the only leverage available.

1
HonTech23
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120
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Location
Maysville, KY US
5/14/2025 12:20pm

Honda has an Inventory locator on their website, but I do believe the dealer has to opt into it.

It eve let's us list units that have accessories added and what they are. 

BoxcarWilly
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1175
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10/5/2023
Location
Thunder Bay, ON CA
5/14/2025 12:26pm
RichieW13 wrote:
How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it...

How does that happen?  If I go to buy a motorcycle, I'm dealing with a salesman.  I buy the bike today and hope to ride it for 2-3 years.  In 2-3 years, will the salesman even be the same guy?  Will he remember me? 

And if I go to that same shop to buy parts and accessories during the 2-3 years, I won't be dealing with the salesman.  I'll usually be dealing with a different cashier every time I go.  How will the salesman (or owner?) know that I spent another $1,000/year at his shop?

 

I'm not blaming the dealership for this.  I'm just asking how am I supposed to "build a relationship" with the dealer in order to get a fair price next time I buy a bike?

My local doesn't really have that much of a turnover I guess? I talk to the people there and ride with a lot of the employees. I know all of the 12~ employees by name and always shoot the shit when I'm in there. I pay less than online retail for all of my parts. 

It's not like you're walking into a Walmart with 200 employees right? 

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NLMB150
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194
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Location
Dying out west, TX US
5/14/2025 12:27pm

The last bike I got was the easiest process ever, texted salesman and within 5 or so texts had a bike. no calls or any bs. Wired money as was ready to go. 

2
BoxcarWilly
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1175
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Thunder Bay, ON CA
5/14/2025 12:30pm Edited Date/Time 5/14/2025 12:31pm

I'll even plug my dealer. If you're ever doing a cross Canada tour, or the Lake Superior Circle tour, you'll drive right past. Swing on by! I'll probably be there bullshitting. 😆

 

https://www.excaliburmotorcycle.com/

ExcaliburMotorcycleWorksLtdRLS
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5/14/2025 12:42pm
lumpy790 wrote:

Support your local dealer and build a relationship and it will last forever. You need them and they need you.

What if one of my local dealer's were price gouging all of us during the pandemic? I told everyone they wouldn't be getting our business again. Never...

What if one of my local dealer's were price gouging all of us during the pandemic? 

I told everyone they wouldn't be getting our business again. Never forget. 

Trailturd wrote:

Let me guess, Power motorsports

Ayyyyy

Titan1
Posts
9416
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Location
Lehi, UT US
5/14/2025 12:43pm

the dealership model is archaic and needs to go away...why do we have to buy a bike from a dealer? Just have the manufacturer ship it right to my house...I don't know why ANYONE would ever use a dealer for service (there are local service shops around here that do the same service for a fraction of the cost)...and all parts (including OEM) can be purchased online...

The ONLY perk of a dealer, is if you wanted to trade in a bike when buying a new one...that wouldn't be possible buying online direct from the dealer...but that just means it would have to be sold directly.  Not a big problem, minor inconvenience at best. 

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BoxcarWilly
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1175
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10/5/2023
Location
Thunder Bay, ON CA
5/14/2025 12:47pm
Titan1 wrote:
the dealership model is archaic and needs to go away...why do we have to buy a bike from a dealer? Just have the manufacturer ship it...

the dealership model is archaic and needs to go away...why do we have to buy a bike from a dealer? Just have the manufacturer ship it right to my house...I don't know why ANYONE would ever use a dealer for service (there are local service shops around here that do the same service for a fraction of the cost)...and all parts (including OEM) can be purchased online...

The ONLY perk of a dealer, is if you wanted to trade in a bike when buying a new one...that wouldn't be possible buying online direct from the dealer...but that just means it would have to be sold directly.  Not a big problem, minor inconvenience at best. 

Warranty and service. 

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1983YZ125
Posts
383
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2/18/2018
Location
Gulf Shores, AL US
5/14/2025 12:55pm Edited Date/Time 5/14/2025 12:56pm
Titan1 wrote:
the dealership model is archaic and needs to go away...why do we have to buy a bike from a dealer? Just have the manufacturer ship it...

the dealership model is archaic and needs to go away...why do we have to buy a bike from a dealer? Just have the manufacturer ship it right to my house...I don't know why ANYONE would ever use a dealer for service (there are local service shops around here that do the same service for a fraction of the cost)...and all parts (including OEM) can be purchased online...

The ONLY perk of a dealer, is if you wanted to trade in a bike when buying a new one...that wouldn't be possible buying online direct from the dealer...but that just means it would have to be sold directly.  Not a big problem, minor inconvenience at best. 

Generally, I agree. 

Since we switched to Beta's ~7 years ago (and Sherco seems similar), the dealers i've worked with between a few of our moves seem to be much more of a mom-and-pop shop. Friendly, have parts, know the products, remember who you are and for the couple minor warranty things that come up are quick to get on it and repair. 

If all dealers were like this, I'd be more inclined to have some level of loyalty if looking at other brands. 

4
MXer391
Posts
427
Joined
2/10/2014
Location
Altoona, PA US
5/14/2025 1:04pm

You guys complaining about dealerships are always in California. I feel bad for you guys. My local dealer has sponsored me for over 15 years and has always gone above and beyond to get me what I need at the best price. There's been several different parts and service guys in that time frame but I have built a relationship with many of them and most of them have always been helpful. I even use a competing dealer sometimes and they know that I am sponsored rider of the other dealership but they are still friendly and helpful and I want to support them as well. 

 

Sounds to me like you have a people problem and not a problem with the motorcycle dealership model...

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