Posts
392
Joined
4/11/2018
Location
Inchelium, WA, USA
Edited Date/Time
4/1/2021 5:16pm
Recently ordered four items from MotoSport. One of the four items was on back order but they waited 10 days to notify me the one item was on back order and never shipped the three other items.
Is this normal for part warehouses? They could have at least notified the first few days or first working day you would think and at least ship the other items. Never had to deal with a back order that I can remember so was wondering if this was normal policy. Thanks
Is this normal for part warehouses? They could have at least notified the first few days or first working day you would think and at least ship the other items. Never had to deal with a back order that I can remember so was wondering if this was normal policy. Thanks
Previous time took like 7 days for an “in stock” item to ship. So yeah RM from now on unless I need something they don’t have and someone else does.
The Shop
DeCal Works Huge Plastic Inventory of UFO and Polisport kits.
Free shipping: VITALMX
Luxon 4-Post Bar Mounts
$189.95 - $239.95
Their inventory is hard to manage when parts that are supposed to show up on a certain day and they don't.
I know some of the people who have to manage this stuff and they tell me that demand for product is roughly double what it was last year, and parts supply is about 70 percent of what it was last year.
and to the guy in another thread that was complaining about having to wait for a pipe for his 1998 KX 125? Shut the Fuck Up.
That is piss poor customer service. Rocky Mountain from now on. I just dont understand why these vendors shoot themselves in the foot with bad customer service then guys like me get on the internet and give them a black eye and less possible future business.
Sunday, I had a package from BTO stolen and they basically said to kick rocks, so I won’t be ordering from them anymore (not that I expected them to reimburse me, but FedEx told me to contact them, so I told them FedEx said to contact them, and they told me to contact FedEx)
I see it as the vendors responsibility until the package is in my hands, I refuse to fight with USPS, Fedex, or UPS over a package. Most times they picked the shipper so they can deal with them.
years ago, ordered some gear and for $5 more, it would have free shipping, So I ordered some socks to go with it to get the free shipping. A week and a half later, still no order, so I call them to find out whats going on. The socks were apparently back-order so they were holding the entire order until they got them in. The item I didn't even really want kept me from getting my order on time, so that was cool.
I'm a retailer and e-comm merchant. I order from the same vendorors constantly- spending thousands and thousands of dollars. Some of these multi-million dollar vendors just can't keep track of what's comming and going.
Just yesterday I was e-mailing with the powersports manager of a big off-road company. He told me 4-6 weeks ETA for a specific product that I have on backorder. About 20 minutes later, FedEx handed me a box containing the exact product I was inquiring about lol. No e-mail shipping notification, and not even a packing slip. What I have resorted to doing is that I print out the original order and keep it on a clipboard. So when a partial shipment arrives, I check it off the list and write down the arrival date. Seems archaic to me (I'm pretty much all digital), but it's the only way to keep track of stuff!
Pit Row
So many companies are now turning over product with such small profit that shipping costs are more than the profit in the order.
So if they shipped you one item... then have to ship you the second item when it comes in to stock, they’ll actually lose money. They’d be better off cancelling your order snd telling you to go elsewhere..
But of course, they will take a chance, hedge their bets snd hope stock arrives and they can ship it all in one snd you won’t complain about it being a day or two late.
One of the companies I deal with has this covered when it comes to ‘checkout’
1) Wait until it’s all in stock and ship it for FREE
2) ship some items now and ship the rest when they’re available but it costs £6.50
You choose.
Edit: I only recieved "Order conformation" on Monday and have a "Shipping conformation" for all the rest of the parts from last night. I really only need the backordered part so 2 extra days for the spare parts is no big deal
I'd like to think that we do a pretty good job of showing what is or isn't in stock while placing the order as well as during the checkout process, but I've also been staring at the site daily for over a decade so it's kind of second nature at this point.
Post a reply to: Do other part supply vendors normally do this?