FMF Muffler warranty

White_jake
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White_jake
Edited Date/Time 9/21/2020 3:58pm
Does anyone know if fmf does warranties on their mufflers? I bought the muffler when I bought the bike about two years ago and I’m sure it’s past warranty. These arnt major and I’m sure the muffler will be fine but I was just curious if they would do anything about it.
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TJ FRG
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TJ FRG 9/12/2020 3:56pm
9/12/2020 3:56pm
Try emailing them and asking?
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White_jake
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White_jake 9/12/2020 4:05pm
9/12/2020 4:05pm
TJ FRG wrote:
Try emailing them and asking?
That’s the plan but it’s the weekend so I won’t get a reply till Monday. So I just figured I would ask on here first.
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coastlinecascot 9/12/2020 5:11pm
9/12/2020 5:11pm
My titanium 4.1 mid pipe cracked from a defect in the material. It was fairly new no receipt. I asked if I can just buy the mid pipe. Since they are all separate from the muffler. They told me nope and get it welded. No more fmf for me.
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TSCHAM101
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TSCHAM101 9/12/2020 6:08pm
9/12/2020 6:08pm
You’re gonna have to buy a new one. I tried reaching out to them and they said it wasn’t their fault or problem and to buy a new one.. wouldn’t even give a possible discount code for customer loyalty..

I’ll never buy FMF again. Pc or Yosh will work with you on it. I tried offering to drive my muffler down for a paid repair..

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craigathan404 9/12/2020 6:12pm
9/12/2020 6:12pm
If they ain’t making money off ya they ain’t gonna do shit for ya
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OLDMOTO
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OLDMOTO 9/12/2020 8:47pm
9/12/2020 8:47pm
Thats why I use Procircuit. They stand behind their products. And their products are well built. Dr. D makes a good durable product as well. I had bad experience with other brands.
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tunedlength
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tunedlength 9/12/2020 8:50pm
9/12/2020 8:50pm
FMF has a pretty liberal warranty history.
Give them a call.

Now if you have no way of proving when you purchased your product you have to rely on the discretion of the CSR you get on the phone.
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lostboy819 9/12/2020 10:41pm
9/12/2020 10:41pm
I really dont think a two year old race pipe/muffler falls under the cataglory of "defective materials or workmanship" which is what a warranty would cover but you can always ask. I would say no if I was FMF but maybe you will get lucky but it never hurts to ask nicely.
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TSCHAM101
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TSCHAM101 9/12/2020 11:02pm
9/12/2020 11:02pm
You’re gonna have to buy a new one. I tried reaching out to them and they said it wasn’t their fault or problem and to buy a new one.. wouldn’t even give a possible discount code for customer loyalty..

I’ll never buy FMF again. Pc or Yosh will work with you on it. I tried offering to drive my muffler down for a paid repair..

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TSCHAM101
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TSCHAM101 9/13/2020 7:55am
9/13/2020 7:55am
lostboy819 wrote:
I really dont think a two year old race pipe/muffler falls under the cataglory of "defective materials or workmanship" which is what a warranty would cover...
I really dont think a two year old race pipe/muffler falls under the cataglory of "defective materials or workmanship" which is what a warranty would cover but you can always ask. I would say no if I was FMF but maybe you will get lucky but it never hurts to ask nicely.
Yosh and pc usually work with me or repair their products for a fee.. I don’t have to pay $700 for a new Ti muffler again.. and all I needed was new sheet metal riveted on. I’m eventually just gonna fix it myself
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plowboy
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plowboy 9/13/2020 8:32am
9/13/2020 8:32am
Don't take this the wrong way...I'm not trying to be insulting or rude but honestly, two years is a good run. I'd say you got your money's worth. On the other hand...there's no excuse for any retailer to be rude even if they are saying, "no". If FMF doesn't have or offer a repair capability...they need to get one. It may not bring in the cash of new sales but happy customers are always a good investment. My .02
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homerdaman
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homerdaman 9/13/2020 9:12am
9/13/2020 9:12am
Lil D of FMF

I have found to be bend over backwards to help anyone with a FMF product. Give him a shout out and see what he says
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Last Braaap
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Last Braaap 9/13/2020 9:51am
9/13/2020 9:51am
What is the condition of inner ring on the muffler bearing?
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GeorgiePorgie 9/13/2020 10:10am
9/13/2020 10:10am
2 years of vet practice riding or 2 years of harescrambke glut and punishment ?
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GforceCoatings 9/13/2020 10:17am
9/13/2020 10:17am
Expected life span of exhuast system without crash damage and religious repacking is 2 years. They are made super light and cant take all the heat cycles. Buy a freshy.
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ebers
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ebers 9/13/2020 10:22am
9/13/2020 10:22am
Just out of curiosity, when’s the last time you repacked it, and with what material?
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sandman768
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sandman768 9/13/2020 10:31am
9/13/2020 10:31am
FmF has always been great to me... is that a Ti can? Packing blown out? If yes to both, it’s on you...
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Sr_Vet_Rider 9/13/2020 11:00am
9/13/2020 11:00am
There’s always going to be customers that you just can’t make happy. FMF has ALWAYS made a good product and if there was a problem within a reasonable amount of time, they stand behind their products. Just because you pay a good price for a quality exhaust, doesn’t mean it comes with a 2+ year warranty. There are a lot of things that can cause cracking like that. When packing gets blown out it causes heat and titanium is a brittle metal. Improper alignment or a slight bend from a crash can/will cause cracks to develop.
Stop already with the FMF bashing, it’s unnecessary and Unwanted !
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OLDMOTO
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OLDMOTO 9/13/2020 11:26am
9/13/2020 11:26am
You can always afford to help an existing customer. How much do they spend in advertising to attract one product sale from a new customer? How much is it worth to retain an existing customer and project a positive brand image? FMF doesn't have to give him a free exhaust, but they could offer some assistance. In the end what does it really cost them? Even if they are in the right it makes them look unconcerned and uncompassionate to the general public.
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lostboy819 9/13/2020 11:47am
9/13/2020 11:47am
OLDMOTO wrote:
You can always afford to help an existing customer. How much do they spend in advertising to attract one product sale from a new customer? How...
You can always afford to help an existing customer. How much do they spend in advertising to attract one product sale from a new customer? How much is it worth to retain an existing customer and project a positive brand image? FMF doesn't have to give him a free exhaust, but they could offer some assistance. In the end what does it really cost them? Even if they are in the right it makes them look unconcerned and uncompassionate to the general public.
We only hear the complaints of the person who didn't get their way so that may be why you think FMF looks unconcerned and uncompassionate to the general public. We only get to listen to the person who thinks they should have a life time warranty on racing parts and not FMFs version, either way its not a warranty issue.
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coastlinecascot 9/13/2020 11:51am
9/13/2020 11:51am
In my case I offered to buy the mid pipe. I just don’t want to by a whole new slip on for 500 bucks. When my muffler is still brand new. Customer service said nope they are welded from the factory. I have yet to see a 4.1 titanium pipe welding at the muffler / mid pipe.
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stillwelding
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stillwelding 9/13/2020 11:59am
9/13/2020 11:59am
White_jake wrote:
Does anyone know if fmf does warranties on their mufflers? I bought the muffler when I bought the bike about two years ago and I’m sure...
Does anyone know if fmf does warranties on their mufflers? I bought the muffler when I bought the bike about two years ago and I’m sure it’s past warranty. These arnt major and I’m sure the muffler will be fine but I was just curious if they would do anything about it.
That’s an easy repair. I do Yosh, FMF and PC quite often. Shouldn’t cost you more than 20 or 30 bucks. Warranty after 2 years? Good luck.
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NoonMoon
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NoonMoon 9/13/2020 12:10pm
9/13/2020 12:10pm
Warranty after 2 years? Really?
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TeamGreen
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TeamGreen 9/13/2020 12:41pm
9/13/2020 12:41pm
I don't think a lot of us take into consideration...

Your sub-frame flexes and moves more than you'd believe. That causes your exhaust system move and flex and get tweaked a bit. Then there's the odd crash...or loop out...or even the ocassional "Hill-Side Tip-Over" like I've seen a certain someone do at a VERY "incomvenient time"...(clears throat and quietly whispers,"Right...Langham...?") Laughing

Anyhoo...just like your chain, sprockets, grips, plastic, seat, sub-frame, paint, helmet, gloves...these things actually have "wear-n-tear"...

I'm jus' sayin'...

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Sr_Vet_Rider 9/13/2020 12:48pm
9/13/2020 12:48pm
TeamGreen wrote:
I don't think a lot of us take into consideration... Your sub-frame flexes and moves more than you'd believe. That causes your exhaust system move and...
I don't think a lot of us take into consideration...

Your sub-frame flexes and moves more than you'd believe. That causes your exhaust system move and flex and get tweaked a bit. Then there's the odd crash...or loop out...or even the ocassional "Hill-Side Tip-Over" like I've seen a certain someone do at a VERY "incomvenient time"...(clears throat and quietly whispers,"Right...Langham...?") Laughing

Anyhoo...just like your chain, sprockets, grips, plastic, seat, sub-frame, paint, helmet, gloves...these things actually have "wear-n-tear"...

I'm jus' sayin'...

Whistling
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mxb2
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mxb2 9/13/2020 12:52pm
9/13/2020 12:52pm
NoonMoon wrote:
Warranty after 2 years? Really?
Bingo lol. Maybe if he is a proven loyal customer or a once every 5 years customer. Warranty for a 2 year dirt bike part is a no go. If he is loyal customer, maybe help with pricing on parts, or repair. Or replacement.
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OLDMOTO
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OLDMOTO 9/13/2020 12:59pm
9/13/2020 12:59pm
OLDMOTO wrote:
You can always afford to help an existing customer. How much do they spend in advertising to attract one product sale from a new customer? How...
You can always afford to help an existing customer. How much do they spend in advertising to attract one product sale from a new customer? How much is it worth to retain an existing customer and project a positive brand image? FMF doesn't have to give him a free exhaust, but they could offer some assistance. In the end what does it really cost them? Even if they are in the right it makes them look unconcerned and uncompassionate to the general public.
lostboy819 wrote:
We only hear the complaints of the person who didn't get their way so that may be why you think FMF looks unconcerned and uncompassionate to...
We only hear the complaints of the person who didn't get their way so that may be why you think FMF looks unconcerned and uncompassionate to the general public. We only get to listen to the person who thinks they should have a life time warranty on racing parts and not FMFs version, either way its not a warranty issue.
You don't seem to comprehend what you read very well. Thats not what I said at all. I didn't propose that FMF just give him a new exhaust or that they owed a warranty claim. The exhaust was obviously not repacked and was damaged.

I spent the last 25 years working in customer service for a huge world wide automotive corporation that has Porsche, Audi, BMW, Mercedes Benz, Ferrari and other premium brands with over 500 dealerships. I spent thousands upon thousands of dollars on customers that really didn't deserve it but felt they were owed it because they purchased a premium brand from a premium company. The cost to "HELP" them far offsets the cost of loosing their business forever. Doesn't FMF portray themselves as the premium brand? Its not about being right, its about protecting your brand and public image.

What I explained is that its well worth the cost to "HELP" an existing customer just to retain them and their family and friends as customers. FMF spends many thousands of dollars in advertising to attract new customers that "MIGHT" buy a product. An existing customer has already bought the product and is far more likely to purchase additional products. They also refer family and friends to purchase products. This is the best and most effective advertising you can have. FMF could have sold him the pipe he needs at a discount to demonstrait how much they appreciate the business and patronage.

If FMF had made an effort to "HELP" this guy, he would probably be posting something positive about them. Now for as long as he lives he will tell people what an unreliable product it is and what a bad company FMF is.
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M-M
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M-M 9/13/2020 1:02pm
9/13/2020 1:02pm
Seems the moral to the story is to keep the stock pipe on.
I'd be pretty ill spending all that money for that to happen.
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LOOnatic
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LOOnatic 9/13/2020 1:32pm
9/13/2020 1:32pm
I tried to buy a replacement stainless can for my FMF and was told no go but just go buy a complete fresh unit.
On a used bike that's a tough sell.
When I road raced and dealt with D& D, M4, Yosh after a crash you could always buy parts to keep going.
I'm not expecting free stuff.
I like FMF product but the lack of parts to rebuild a muffler is a big turn off to be honest.
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