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He would be wise to bring on someone that could help with logistics, customer service, etc.
Allow him to just focus on his craft.
The result would be happy customers and more business. A win-win.
The upside of doing this would be huge.
If not, it will all implode...as it already seems it has.
2 years for a motor. Amazing.
He needs someone is the corner that can handle the "business" side of the business and let him stay glued to the bench.
Hope he figures it out.
When I started looking for a builder I narrowed it down to three. One was honest that he was back logged and wasn't taking work.
Both of us live to far away to go pick it up.Plus it probably wouldn't be done.
I'll say it again. It's simple he needs to do the work in the order it came in and get it done and shipped. Not favor pros and guys that live in California.
If any else had problems with him please post that, so others can see it.
He hasn't answered anything this week.
As Kowalczyk579 said Varner said this stuff "ruffled his feathers". How about his customers? Id say we are pretty upset too. Varner told me the same thing. But he still hasn't got me my motor back.
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Monday August third I got a text from him after explaining to him that the Unadilla Rewind is coming up and I didn't want to miss it again this year due to no motor for my vintage YZ.
His text read "You won't miss it Karl."
Unadilla is Friday 8/28/20 with the grass track.
Looks like I'm missing Unadilla again.
Don't bother to tell me to come to California and get it etc.
I've had a person from California helping me try to get it done that uses Terry for his motors. He tells him the same things he tells me.
Called today. Got a helper who said he'll call you back. We'll see.
Either way. No motor,no Unadilla.
Several people with legitimate claims of horrible customer service, follow through and business practice.
Dang.
On this page at the top there is a link for "get help with a demand letter". It will generate a letter for you after entering some info. Basically, its a last chance to work through the issue before filing in small claims. You should be able to file in small claims via mail. Get the ball rolling on getting your engine back if that is your goal (or paid from him the cost of replacing the engine). If your goal is to force him to do the work, I think you'll continue to be screwed.
I really hope this works out for you. I know it has to be extremely aggravating.
Good Luck!
Ghost
Pit Row
With that said, I am disappointed to hear about these complaints of Terry not delivering. Its just not right.
I really hope that you all get sorted.
“How dare they expose my shadey business practices!”
Wasn’t the last update that he was ill and some were even requesting a wellness check on him? Now he’s out at the track wrenching on bikes. Looks like he’s all good again, so where are everyone’s parts?
After Terry texted me "You won't miss it." Well I did.
Had a message from another guy on FB, same problems with Varner.
Even had a guy who's California that went and saw him because he uses his for motor work. Now Terry has his bikes and nothing is being done.
Post a reply to: Varner Motorsports issues