Mobius-giving credit where it's due *update*

HardTaco
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HardTaco
Edited Date/Time 9/12/2016 7:45pm
I've had the x8's for 3-4 months now and probably have 60-70 hours on them. I love the braces. The fit and quality is top notch. They honestly feel better and are less bulky than my prescription donjoys were.

The meat and potatoes

Today I went to practice and noticed one of the cables had stretched a hair and had started to fray. I called the company as soon as I got home and explained my situation. Not only is mobius fixing my brace, they are sending me a loaner set since I have a busy racing schedule until November(and paying for shipping). How freaking awesome is that??? I'm just a no name Vet A woods racer and I'm getting top notch service. They have earned my business for life and I will pimp their products to everyone looking for braces. In all the years I've been doing this I've never been treated so well by a company in this industry.

Im the first person to bitch and complain when I've been treated wrong, so just thought I would share my positive experience with all you guys....

Other companies should take note of how Mobius treats their customers!

Josh
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Jmicmoto13 8/18/2016 4:43pm
8/18/2016 4:43pm
Great info Josh. Good to know that a company values their customers and gives great service.
Tjpiattelli 8/18/2016 4:47pm
8/18/2016 4:47pm
That's rad. I just got back into raving after 10 years and still have my old asterisks. When those finally buckle I'll be getting these, thanks to you Hard taco!
Skidaddle
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Skidaddle 8/18/2016 6:25pm
8/18/2016 6:25pm
Tjpiattelli wrote:
That's rad. I just got back into raving after 10 years and still have my old asterisks. When those finally buckle I'll be getting these, thanks...
That's rad. I just got back into raving after 10 years and still have my old asterisks. When those finally buckle I'll be getting these, thanks to you Hard taco!
Mosh pits must be a mofo?
Tjpiattelli 8/18/2016 6:31pm
8/18/2016 6:31pm
Skidaddle wrote:
Mosh pits must be a mofo?
Hahahahahahahahaha my bad. RACING!! lol

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Steadman
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Steadman 8/18/2016 6:50pm
8/18/2016 6:50pm
Awesome. Good to know. I was just looking at a Mobius product online yesterday. When my EVS braces wear out I will give some serious consideration to their product.
Kx125rider 8/18/2016 7:31pm
8/18/2016 7:31pm
Awesome, if im ever in the market for braces they'll be the first place I go.
mx836
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mx836 8/18/2016 7:36pm
8/18/2016 7:36pm
Good to hear. Service like that is hard to come by in this industry.
swatdoc
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swatdoc 8/18/2016 8:27pm
8/18/2016 8:27pm
I second the great customer service from Mobius. They have been very helpful and went the extra mile for me when I needed some assistance.
coastlinecascot 8/18/2016 8:28pm
8/18/2016 8:28pm
My ultra cells after a year and half look like crap. No crashes or anything rough. Just fraying everywhere that is not fiberglass
Madmax31
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Madmax31 8/19/2016 4:52am
8/19/2016 4:52am
Dumb question. I have a set of the new Mobius braces and really like them. However the cable could be a little shorter. Is there a way to shorten it?
Frodaddy
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Frodaddy 8/19/2016 7:19am
8/19/2016 7:19am
Madmax31 wrote:
Dumb question. I have a set of the new Mobius braces and really like them. However the cable could be a little shorter. Is there a...
Dumb question. I have a set of the new Mobius braces and really like them. However the cable could be a little shorter. Is there a way to shorten it?
If you send them back and let the guys know want is needed they will adjust them for you.


They are the best braces in my opinion! They stay in place all day long never slipping like others do.
I have tried almost all braces on the market over my years of racing, and they are hands down the best!
Also great customer service

Markee
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Markee 8/19/2016 8:32am
8/19/2016 8:32am
Madmax31 wrote:
Dumb question. I have a set of the new Mobius braces and really like them. However the cable could be a little shorter. Is there a...
Dumb question. I have a set of the new Mobius braces and really like them. However the cable could be a little shorter. Is there a way to shorten it?
Are you running the thickest pad on the "X' part?
Permeance_Flux 8/19/2016 9:41am
8/19/2016 9:41am Edited Date/Time 8/19/2016 9:43am
Do your Möbius X8 knee braces ever get caught on your riding pants? I was having that problem until I got these knee brace pants by Asterisk. They are a little warm to wear during the summer but work well otherwise


HardTaco
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HardTaco 8/19/2016 9:46am
8/19/2016 9:46am
Permeance_Flux wrote:
Do your Möbius X8 knee braces ever get caught on your riding pants? I was having that problem until I got these knee brace pants by...
Do your Möbius X8 knee braces ever get caught on your riding pants? I was having that problem until I got these knee brace pants by Asterisk. They are a little warm to wear during the summer but work well otherwise


Nope. I was concerned about that but it's never happened. I race 2-2.5 hour races and never had an issue. I run fly kinetic pants and they seem to have plenty of room for the braces and nothing to get hung on.
njracer46
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njracer46 8/19/2016 10:27am
8/19/2016 10:27am
Permeance_Flux wrote:
Do your Möbius X8 knee braces ever get caught on your riding pants? I was having that problem until I got these knee brace pants by...
Do your Möbius X8 knee braces ever get caught on your riding pants? I was having that problem until I got these knee brace pants by Asterisk. They are a little warm to wear during the summer but work well otherwise


I do but I think it's because some of my pants are a little big.. I tried regular asterisk knee sleeves first, lasted one ride before they were ripped to shreds. Plus they are expensive, same with those pants you posted. I wouldn't spend that kind of money knowing they will get ripped up and end up having the same problem.

I buy these, they are so cheap I just buy 10 sets at a time. When they get holes in them and my pants start getting caught again I just switch to a new sleeve.

http://www.ebay.com/itm/1Pc-Basketball-Sport-Leg-Sleeve-Knee-Protective…
ACBraap
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ACBraap 8/19/2016 11:51am
8/19/2016 11:51am
mx836 wrote:
Good to hear. Service like that is hard to come by in this industry.
FWIW, I had similar service from 100% with a set of rolloffs that broke. They sent me a new set and said the problem was fixed on the product being shipped now.
HardTaco
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HardTaco 9/12/2016 7:45pm
9/12/2016 7:45pm
Just an update for everyone. Got my original braces back today and they are fixed up and seem to even be updated in a few areas. Each time the shipment came, it came with a return label so this has cost me absolutely nothing. Huge props to mobius for taking care of their customers!
racinstation
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racinstation 9/12/2016 8:00pm
9/12/2016 8:00pm
Good to hear. Great company and we have always had good luck with them.

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