Socal customers beware

Edited Date/Time 9/7/2015 11:01am
For $110 an hour you may not get service performed according to manufacturer specifications at Mission Motorsports. This could potentially void your motorcycle’s warranty. Coincidently or conveniently, depending on how you view my case, the steps that were skipped involved stripped oil plug threads on the engine case.

I built a site with the full story: http://missionfailedservice.com
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hillbilly
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Afton, TN US
6/25/2015 8:54pm
dicks motors is where you shoulda sent it. he is hard up for work and would a stroked you right.
TeamGreen
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Thru-out, CA US
6/25/2015 9:01pm
Uh...little side note: a TIME-SERT is a good solution compared to the often stripped threaded-cast-feature in those cases; but, if you're a machinist...you might wanna do it yourself.

As to the Mission guys NOT cleaning the screen? Damn. That's actually sad.
6/25/2015 9:14pm
I ended up taking it somewhere else to get it fixed. The machinist thought it was best not to do a time-sert but replace it with a bolt and no oil screen because he was worried about the amount of extra case material.
RonSkj
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Radiator Springs, CA US
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6/25/2015 9:24pm
Life is rough. You have shops change your oil and work for a company that pays for your dirt bike maintenance. You should just get a new bike!

The Shop

RonSkj
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6/25/2015 9:24pm
I am nvs.
6/25/2015 9:31pm
It's definitely a nice perk but it makes me lazy and then things like stripped motor threads happen. I've also had stripped caliper bolt and completely drained coolant from another ktm dealer!
6/25/2015 10:43pm
I have YET to interact with a cycle shop that wasnt filled with liars who butcher repair jobs. I dont know if the dealerships draw dishonest people to work for them or if working in the service dept. Of a dealership turns a person into a butchering liar. Ymmv.
Xeno
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San Clemente, CA US
6/25/2015 10:54pm
I watched some of your GoPros- good stuff! I rode up to Devil's Hole recently myself.
6/26/2015 4:45am
Short version of a much longer and convoluted story: only buy NEW bikes and perform all of the maintainence and repairs yourself and this will be you:Smile Smile Smile Smile Smile Smile
imoto34
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6/26/2015 7:48am
RonSkj wrote:
Life is rough. You have shops change your oil and work for a company that pays for your dirt bike maintenance. You should just get a...
Life is rough. You have shops change your oil and work for a company that pays for your dirt bike maintenance. You should just get a new bike!
Exactly
GuyB
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Aliso Viejo, CA US
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6/26/2015 8:00am
Let's see...we don't allow spam accounts. Should we allow flame accounts? From noobs? Who seem intent on doing bad business?
Tpog496
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MN US
6/26/2015 8:17am
It's definitely a nice perk but it makes me lazy and then things like stripped motor threads happen. I've also had stripped caliper bolt and completely...
It's definitely a nice perk but it makes me lazy and then things like stripped motor threads happen. I've also had stripped caliper bolt and completely drained coolant from another ktm dealer!
Wheres the link to those websites? People make mistakes dude move on who gives a shit its an easy fix.
6/26/2015 8:41am Edited Date/Time 6/26/2015 8:45am
Tpog496 wrote:
Wheres the link to those websites? People make mistakes dude move on who gives a shit its an easy fix.
I understand people make mistakes that company changed ownership. It how companies handle their mistakes that separates them from good ones and bad ones.

I also had a pinched crankcase breather from another shop that caused the bike to dump all the oil out and a new water pump seal leak from the same visit. That company took my bike back and fixed it no questions asked.

I've also picked a bike up after carb cleaning from yet another shop and it ran exactly as it did before I brought it in and they fixed it no questions.
peelout
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Ogden, UT US
6/26/2015 8:48am
i perform all my own bike maintenance for exactly this reason. if something gets fucked up, it's on me to claim responsibility and to get it taken care of.

link to GoPro videos? i'm into watching sick riding videos, not so much reading about he-said she-said bs
wildbill
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Christmas Valley, OR US
6/26/2015 10:18am
Just hire Goose. He might be available.
Dragoo168
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NV US
6/26/2015 10:21am
Stripped oil plug threads,..stripped caliper bolts,..completely drained coolant,..pinched crankcase breather,..ineffective carb clean job,......I'm by no means defending any shop I'm unfamiliar with, and as to the ability to find and hire quality technicians, well that could be an entirely new thread in itself, but what I see here is that you need to learn your machine better, and put a little effort into the care of it. Not just because of your series of bad experiences, but for the simple fact that you'll know your bike better, and maybe avert a safety issue while out enjoying it!
Calhoun117
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Altoona, PA US
6/26/2015 10:55am
I understand you frustration with bad service but wow man if you've had that much bad luck with shops in the past why the hell would you take your bike in just to have your oil changed? Granted the company screwed up and should of fixed the problem and handled it better, but any time you take your bike somewhere for maintenance your rolling a dice. Learn to work on your own bikes, at least the small stuff, maybe leaving rebuilds and such to the shops, and with time do that yourself as well. This way you'll never ever have this problem again. Bike maintenance is enjoyable, and it guarantees solid work. It's all about the QUALITY of work, and you can only achieve that QUALITY from within yourself, just read "Zen and the art of motorcycle maintenance". (Not really, but if you want a good read it is one of my favorite philosophy books)
ob
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Carlsbad, CA US
6/26/2015 11:18am
The pay in any service job is crap, that's why they do crap work. You have to be able to perform your own service.
Brent
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Party in Temecula, CA US
6/26/2015 11:28am
GuyB wrote:
Let's see...we don't allow spam accounts. Should we allow flame accounts? From noobs? Who seem intent on doing bad business?
Remember back in the day when Big Jim Facciotuo from Comp Park threatened to sue Phil over at Pro Ride over just this sort of thing?
500guy
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AZ US
6/26/2015 11:33am
ob wrote:
The pay in any service job is crap, that's why they do crap work. You have to be able to perform your own service.
Bullshit, They do a shitty job because they have no pride and because of that they probably don't know what they are doing either. Money will not fix this problem.
6/26/2015 1:44pm
Yeah the writing has been on the wall... The fact that the company I work for pays for maintenance and that I keep thinking if I go here it will be better, and that I only have a cramped single car garage now(2 bikes and literally a ton of weight equipment) I keep on trying different shops... I've rebuilt my 380exc bottom to top. I've come down to one last mechanic. If he doesn't work out then I'm doing everything myself no matter the circumstance.
6/26/2015 1:56pm
peelout wrote:
i perform all my own bike maintenance for exactly this reason. if something gets fucked up, it's on me to claim responsibility and to get it...
i perform all my own bike maintenance for exactly this reason. if something gets fucked up, it's on me to claim responsibility and to get it taken care of.

link to GoPro videos? i'm into watching sick riding videos, not so much reading about he-said she-said bs
They're not that entertaining, you may get a chuckle with some of my crashes and my poor riding, but here's a link to my videos:

https://www.youtube.com/channel/UCbePGS9YmKWYvinjAmsgspw

I'm intermediate trail rider on my best day. I've gotten a lot better in the past 4 months than the past 6 years though.
KennyT
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Vista, CA US
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6/26/2015 2:26pm Edited Date/Time 6/26/2015 2:29pm
I have no issue with a newbie calling out bad service from a local dealer or repair shop. If it saves someone else time/money then I am all for it. I have experienced my share of crap service over the years and when u pay top $ for service you should expect quality work.

I had my oil changed on a work truck years ago and 15 mins later my AC freon was blowing out from under the hood. Looked at the engine and the dodo that changed the oil left a wrench on top of the engine and across some hoses. Wrench heated up and burned the hose n half. Anyway I took it back within hours of the incident and asked if they were missing a wrench. Due to my beat red face and tone of voice they denied everything and I was left to have it repaired on my own. Most likely if that mechanic that stripped the bolt did not have the integrity to admit his mistake when it happened he will lie to your face when confronted about it at a later date
mx836
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; BF
6/26/2015 2:33pm
My dad is the only other person I would trust to work on my bike other than myself. The hell if I'm going to put my life on the line trusting some shops work.
shiftmx_22
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CA
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6/26/2015 3:23pm
Am I the only one that finds it off-putting that this schmo made an entire website and vital account to bashing this dealership?

I did read your story and that certainly does suck (assuming all of the events according to you are accurate with reality), but come on, this is a little much.
ob
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Carlsbad, CA US
6/26/2015 4:09pm
ob wrote:
The pay in any service job is crap, that's why they do crap work. You have to be able to perform your own service.
500guy wrote:
Bullshit, They do a shitty job because they have no pride and because of that they probably don't know what they are doing either. Money will...
Bullshit, They do a shitty job because they have no pride and because of that they probably don't know what they are doing either. Money will not fix this problem.
Ok you take your bikes to have a $12 an hour guy work on it. That's not professional pay, so you won't get a professional. Pay in the service industry has not really risen in 30 years, so all the good techs are gone to other things. Jobs that might actually pay enough to be able to own their own motorcycle maybe?
40Plus_922mx
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High Desert, CA US
6/26/2015 4:36pm Edited Date/Time 6/26/2015 4:39pm
The dealer is 100% responsible for your problem.

If you are paying them to perform a specific task that by the book requires certain detailed work to be performed and they do not do it then they need to tell you that up front and notate that on your service records. Anything else is them implying they are doing it by the book since they are collecting the fees to do so. Since they had two whacks at your machine and you were never notified of the change of service they assume all liability for workmanship that was implied and that you paid for. Period.

After you explained all of your problems to them they crafted an excuse around the responsibility area of your misfortune and stood on that. This tells me they have a lot of experience in the entire mind game of service and repair and can not be trusted as far as you can throw them. So much so that they have a dirt bag lawyer in their back pocket for circumstances such as these.

A reputable shop with honest people would have assumed responsibility even if they are not the cause but held the responsibility for your bike. In other words if they had implied that they were doing the entire service and charging you an honest shop would see it from your view and understand how they look like hacks and thieves and to protect their reputation would suck that one up. You don't have to ask honest people to do that. Dishonest people do not understand that.

I also refuse to let anyone work on our stuff anymore. Even one of Reeds former factory guys jacked up one my machines. LoL.

I know you are a busy guy but you need a couple day vacation. Walk this one into the courtroom of Judge Judy with all of your records and you will win huge and they will be embarrassed on the number one day time tv show. You owe it to yourself.
smrscott
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Tustin, CA US
6/26/2015 4:44pm
the reason they blow out threads is because most do not replace the aluminum squish washer - after a few oil changes the washers get smashed and no longer do what they are intended to do - smash before they rip out the threads. Someone down the line, original owner, 3-bros or Mission did not replace the washer and the next person cranked down to tighten the bolt and blew out the threads. And someone tried to do a quick-fix.

If you buy a bike the new owner should verify things are on the up and up - they blame someone for a problem, there is no way to verify who made the mistake. Maybe it was mission, or maybe the mechanic was that wise to others' lack of prior proper maintenance. Maybe the last owner sold the bike because the drain was busted out. No mechanic wants to say, hey the threads are blown out, because the owner would always say, "It was fine when I brought it in, YOU DID IT" It is a lose lose situation. I could understand that a mechanic could say, I am not taking that screen off on an old bike to risk the chance of it being blow out, WHY, he would get blamed. He was fucked in this situation not matter what he did because the deck was stacked against him regardless of the fact he did or didn't do it.

If you ride dirt bikes you should work on your own bike or be rich enough to buy and new bike every year and don't give an F.

Kind of a cheap move to build a site and try to trash a shops reputation on speculation. There is now way to prove who did the WRONG. Not in this case.

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