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Cleanup on aisle 5 - Drunk posting level exceeding forum limit of 1M PPM per fargin' icehole poster.

Hey Muddy, sounds like you should put that glass down and have some rest. The guy shared his story, that's all.

Is there lots of opinions flying? Sure, but the OP also had loads of “real world information” (in your words) with a completely unacceptable customer experience at the end of the day. All companies have problems, it happens. What matters to show how good of a corporation they are is how they resolve the issue and take care of the customer. For OP, they completely dropped the ball in that sense, like beyond the degree of “ya that’s bad” and into the territory of “completely unacceptable”

Knowing this, Stark should have called one of "their" dealers who had this guys bike spec in stock and had it shipped, at Starks expense, to his door. That's how you handle this situation. Then after your customer who paid for his bike has his bike, you work behind the scenes to make that dealer whole and whatever else needs to happen. Cost of doing (good) business when you eff up this bad.

I am/was interested in buying a Stark and getting back into rec riding. It looks like a great bike. But, until I can sit down at at dealer, look at the bike, touch the bike, actually sit on it and then pick up the bike immediately, like every other bike I have ever bought...I am 100% out. This BS of sending/wiring $12,000 to someone for a bike I can only see on the internet and then wait for a bike for weeks or months for delivery is frigging ridiculous. Personally, I wouldn't touch this sh*t with a 10 foot pole...

As other have mentioned talk to your payment method provider and go through the process of a chargeback. If Stark gets enough chargeback complaints from a payment provider they will lose the ability to use that provider, as well as be subject to fines. Since the desire to have good customer service clearly isn’t motivation enough for them to get their stuff together, maybe the prospect of actually hurting their business in the long run will be enough motivation. In terms of the chargeback they can choose to blacklist you from future sales, but I have a feeling you probably...

That's easy - the bike. You're not seeing the bike... right? What do I win? And don't tell me that I've won a Stark and that it's in the mail.

There isn't a "fair to both sides" part of this. You paid for a product you don't have, and can't get a straight answer or a refund. The fact you haven't heard anything from them, as far as I'm concerned, is enough to go straight to your payment method and file a legitimate complaint. Then forward that info to whoever you last talked to at Stark, and wait for the response. It's pathetic your situation is being handled like this. What a joke of a company.

Yeah, I'm just going off that time because even then it's unacceptable. There is no excuse AT ALL for how this was handled. Sometimes things are handled so poorly the only thing a company can do is just admit fault and say it was completely unacceptable, they have changed processes and policies, and assure everyone it won't happen again. That kind of accountability seems hard to find these days. Especially when you have people who I don't think have a vested interest in ANY of it giving dissertations on the internet about how it's not that bad....

We are beating a dead horse at this point, but in my opinion, that is a tremendous amount of text trying to defend absolutely terrible customer service. Bottom line, if you have a customer who paid THAT much money saying they didn't get the product and your system shows they did....that's a "give me an hour to figure this out" kind of thing. Not a ten days with no response kind of thing. I don't know why you're so set on bailing out Stark on this one man.

I’ve been buying new motorcycles for over 30 years now, and I’ve never paid for one I didn’t get, just sayin’.

You're right, but my rebuttal would be this isn't me calling Target to say the blender I ordered didn't get delivered. This is a VIN-trackable vehicle, and a customer who already paid for a bike and is saying they don't have it, should go to the top of the priority list, right? The guy paid over $12k and couldn't get a response back from the company. That's inexcusable. Too many similar stories. It's unfortunate, because it seems the product itself is pretty incredible.

You can ride a demo bike for free, but then get ghosted after paying over $12k. I know you helped, and respect to you for that, but this whole situation has eyes on it and I guarantee it has lost Stark more than one sale. Communication and service is a fixable issue. Period.

sarcasm/ But then they would have to look people in the face and interact with them. Maybe even work with them in person to solve their issues... and thats really really scary. Its much easier to pass all of the work onto the customer and just keep all the profit and credit without supporting a local bike shop. Are you knew here? Did you not remember we are growing the sport? Until I see Stark supporting a actual brick and motor dealership and building an infrastructure they are just a really kick ass china $12k kids scooter with nowhere to...

$12.5K and nothing

Just so we're clear... this deal had absolutely nothing to do with me. I simply connected the right people so that they could get it resolved. I saw a guy on vital who hadn't received his Varg yet so, I wanted to help and I did.

Update… Since I last posted someone from Stark did call about the situation about 10 days ago. Evidently there was an issue with getting the bike delivered and the original refund march was held up by ekho because the bike showed it had been delivered in their system. He was nice and apologetic about the situation. He offered to give me a $500.00 parts credit and upgrade it to the alpha(which I already paid for). I told him at this point it’s more of an issue for me to get the bike and in good faith recommend a 12.5k bike...

Why do I keep coming back to “ there’s more to this story”.