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Maybe the organizational side has improved since they partnered with Mx6, but I've had a few too many friends have issues with having suspension stranded for months on end, can't get parts, can't get a hold of anyone, etc to recommend.
If someone had to wait for suspension it was due to delay from technical touch or a vender not having parts in stock. Please don’t slander my name. I appreciate it
Had to fix their work before. They Installed two sets of 6500 drop in kits in a riders 65SX forks, neither one had base valve assemblies in them. Just completely missing. Any experienced suspension tech would know that couldn’t possibly work correctly.
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Not even possible, the kit comes with everything assembled.
I’m curious…
Why would you fix that, instead of sending them back ? Did you go buy base valves and install them yourself ? If so, why did you send them to be installed in the first place ? I’m not saying you didn’t have that problem, but if I were in your shoes, I would’ve had them take care of all costs/ shipping, etc.
That’s understandable but did you communicate that too the customer or just leave then hanging like most people do assuming they know that?
I see your point, but if I send something off to get done and it comes back with stuff missing, I would probably just assume the people doing the work were incompetent and fix it myself as well
This has the possibility of being a great thread
And I get your point as well… but spending more money to buy parts that were “missing” would not sit well with me. I would’ve brought it to their attention and asked for the parts to be sent to me, at a minimum. I’m not going to get hung out to dry and absorb the costs from someone else’s mistake. Just my 2 cents…
Sounds like it was a bike BNG was working on for someone else. And in typical weekend warrior moto style they were probably under the gun to get the bike together for a race that weekend.
Yeah, if that’s the case, I get it. But I’m holding the shop to the costs incurred ! It sounds like this is this the first time Stapes is hearing about it.
To be clear, I’m only playing devils advocate here. I have no affiliation with Stapes, nor do I know who BNG is. I just see so many people on this forum jumping on the train with no evidence of wrong doing. Cancel culture is REAL and I’m sick of it.
Again, I’m not saying that it didn’t happen, I just find it extremely odd that base valves would be removed before assembling them. But I’ve seen stranger things happen too.
So a photo showing the part missing isn’t evidence? TBH, I wasn’t going to say anything on this thread until I saw the person responsible claiming that ML was slandering their ‘good name’. Pattern recognition is a valuable tool in determining possible outcomes. Draw your own conclusions.
Let’s be honest here… I can post a picture of something that I say is evidence for my point, but it doesn’t mean that it’s accurate.
I’m not saying that I don’t believe you, because I do. But just because you posted a pic of the base valves missing, doesn’t necessarily mean it’s true. Hopefully that makes sense…
Shit happens and mistakes are made. If I was in your shoes, I’d be feeling different about it too. But the question remains, did you go buy new base valves for (2) bikes, without contacting Stapes to have them sent to you ? It’s just odd to me that it seemed to be swept under the rug, until this thread popped up. Who ate the costs to repair the (2) bikes ?
If Stapes didn’t have a chance to correct the mistake, he should’ve been in the loop, that’s just my opinion.
You've made solid points but you are also trying to come to the dude's defense without any evidence that he hasn't been shady. Being enough for ML to chime in at all says more than anything. That dude has enough general respect that I can't see him saying anything without some merit behind it.
I’m honestly not trying to defend anyone here, I have no horse in this race. It’s just too often that ALL facts are not presented, before the Vital mob dogpiles on top of these threads without reasonable thought.
My last post in this thread, I don’t know why I bother chiming in sometimes.
I have used him and everything was great ! A friend of mine has use 5 complete sets from him . Zero issues
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He’s just asking questions dude.
Nah that's fair too. I definitely don't disagree. I think I'm so used to reading so much off the wall comments here I kinda jumped on you too quickly. 🤙
All good, no offense taken.
Hmmmmm... That's very strange I just couldn't imagine that he would do that unless it was intentional.
I saw on one of Mark's posts from REP someone got on there and and said he got his forks back and and the air spring was in the wrong side and Mark commented and said that is intentional as it works better this way.
But in this case the cartridge seals on the inside of the tube so if this is real then it would leak up the threads so if it is true very odd.
And it would do it very quickly.
Lol - they're purchasing a service from you - not technical touch or other vendors. It's YOUR job to manage YOUR suppliers and meet YOUR customer commitments.
That's a horrible take.
Do you run a business?
So you don’t have enough inventory in stock to meet customer demands?
How is this a horrible take? You think it's unreasonable for a customer to expect a business owner manage all aspects of the service he provides - including managing his supply chain dependencies? I can assure you all successful business owners take this responsibility seriously - it's ones like this that get a bad reputation and they wonder why - or they know why and assert "it's not MY problem". Lol
Exactly this.
Having owned a shop, I know you can’t control back orders. We are not talking about an oil filter for a Chevy, but A-Kit suspension items that have very few suppliers.
Have seen the work, hit and miss. Seen the failures at SX last year, heard of ridiculous invoices as well as wait times. By local knowledge he was an enzo employee that ended up doing his own thing shortly after, credit to him for that. The MX6 guy is coming in with good money supporting them… but money can’t buy reputation. Or can it? Never been soured myself but I knew to take money elsewhere. There are plenty out there industry/tuning company wise and average joe that are soured on him.
yea he should just call up KYB and tell them to ship stuff to their distributor stat.
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