Matrix fuel jug had failed - they stand behind their products

ktmwoods
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ktmwoods
Edited Date/Time 1/7/2021 2:52pm
EDIT: Matrix reached out and is standing behind their products, giving them another shot.

Anyone this happen to theirs? Or have a line on replacement fittings for these POS Matrix jugs? Non-standard fitting and thread sizes pissing me off.

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imoto34
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imoto34 1/6/2021 6:51pm
1/6/2021 6:51pm
It has happened to me with that jug and other brands. They are usually beat up, tossed and crammed in where they can. The sun kills them all.

Hardware store and a couple bucks your back to fueling your hog
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hubbardmx50
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hubbardmx50 1/6/2021 7:07pm
1/6/2021 7:07pm
Just buy a VP can
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ktmwoods
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ktmwoods 1/6/2021 7:10pm
1/6/2021 7:10pm
imoto34 wrote:
It has happened to me with that jug and other brands. They are usually beat up, tossed and crammed in where they can. The sun kills...
It has happened to me with that jug and other brands. They are usually beat up, tossed and crammed in where they can. The sun kills them all.

Hardware store and a couple bucks your back to fueling your hog
That’s the issue: the Matrix fittings and threads are non-standard. Literally every other jug and spare parts made do NOT fit them. Beyond annoying, but now I know and will get a VP jug next. Not the first Matrix product failure but certainly will be the last.
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Loftin79
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Loftin79 1/6/2021 7:27pm
1/6/2021 7:27pm
A new hose and cap for Matrix can is $15. Go in to your local shop and have them order you one. Part #721487
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The Shop

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crusher773
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crusher773 1/6/2021 7:37pm
1/6/2021 7:37pm
hubbardmx50 wrote:
Just buy a VP can
VP cans are garbage suck to use too.
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mxbrian15
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mxbrian15 1/6/2021 9:42pm
1/6/2021 9:42pm
I’ve been using the same Pit Posse jug for a decade. Maybe try looking at one of those.
Tonynz
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Tonynz 1/6/2021 11:41pm
1/6/2021 11:41pm
From experience, I have 2 Matrix jugs, they are great, but I did beak hose as per your photo.
Guess how I did It always grabbing it by the hose, all my fault.
Cheap to buy replacement parts.
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mxwilly318
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mxwilly318 1/7/2021 3:49am
1/7/2021 3:49am
Had the same thing happen. Mine never took any abuse, was disappointed when it happened.

Since have bought 2 of the Risk Racing cans with the floor mount holders. Really like that design, and the jug has been good for a couple years as well so far!

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WEAL
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WEAL 1/7/2021 4:46am
1/7/2021 4:46am
Never again will I buy this plastic junk. They always refused to replace the crap for free so I made my own jug. Holds 20 Litres It will probably soldier on with my grandchildren...
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Jake_CR250R
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Jake_CR250R 1/7/2021 4:59am
1/7/2021 4:59am
WEAL wrote:
Never again will I buy this plastic junk. They always refused to replace the crap for free so I made my own jug. Holds 20 Litres...
Never again will I buy this plastic junk. They always refused to replace the crap for free so I made my own jug. Holds 20 Litres It will probably soldier on with my grandchildren...
That's awesome, but I bet that thing is a beast to carry full.

Let me put you all on something here, https://hunsakerusa.com/products/5-gallon-fuel-jug-quick-fill-jug?varia…
quadzrulebro 1/7/2021 5:01am
1/7/2021 5:01am
I have a VP jug that I’ve had for 25 years. Any time something breaks or wears out, I can fix it with a quick trip to Home Depot.
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ama530
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ama530 1/7/2021 5:10am
1/7/2021 5:10am
Had a same but different issue. My top cap cracked along the top ridge. It was so clean that it looked like it was glued together and just came apart. Don't use it anymore. They want you to buy the billet aluminum cap and spout. At $120. Ahhh, No.
526
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526 1/7/2021 5:17am
1/7/2021 5:17am
My Matrix jug is probably 5 years old and no problems, I would call Matrix their customer service is Excellent. I had some troubles with a stand and they stood behind it 100%.
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LungButter
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LungButter 1/7/2021 6:39am
1/7/2021 6:39am
I had one of these start leaking at the seams within months.

Seems like it's just a complete crap shoot these days with the plastic jugs.
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ktmwoods
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ktmwoods 1/7/2021 7:37am
1/7/2021 7:37am
WEAL wrote:
Never again will I buy this plastic junk. They always refused to replace the crap for free so I made my own jug. Holds 20 Litres...
Never again will I buy this plastic junk. They always refused to replace the crap for free so I made my own jug. Holds 20 Litres It will probably soldier on with my grandchildren...
Jake_CR250R wrote:
That's awesome, but I bet that thing is a beast to carry full.

Let me put you all on something here, https://hunsakerusa.com/products/5-gallon-fuel-jug-quick-fill-jug?varia…
thanks for the recommendation I’m gonna give one of those a try. Made in USA too, done deal.
Falcon
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Falcon 1/7/2021 8:53am
1/7/2021 8:53am
I have a VP jug which is at least 15 years old. I've had to replace the hose once because it got brittle and leaky. Not a bad investment, so far.
mx_563
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mx_563 1/7/2021 9:28am
1/7/2021 9:28am
Add me to the list of VP jug owners. Bought mine in the mid 90s.

Pit Row

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Matrix Concepts 1/7/2021 2:01pm
1/7/2021 2:01pm
@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect the part. Nevertheless we all ride and continue to improve the product and agree should be bullet proof!

email: info@group6usa.com with photo and your address and we will handle it for you.
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Matrix Concepts 1/7/2021 2:03pm
1/7/2021 2:03pm
ktmwoods wrote:
EDIT: Matrix reached out and is standing behind their products, giving them another shot. Anyone this happen to theirs? Or [img]https://p.vitalmx.com/photos/forums/2021/01/06/470596/s1200_BAB1E12A_70CF_4062_A970_A2B287219B01.jpg[/img]have a line on replacement fittings...
EDIT: Matrix reached out and is standing behind their products, giving them another shot.

Anyone this happen to theirs? Or have a line on replacement fittings for these POS Matrix jugs? Non-standard fitting and thread sizes pissing me off.

@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect the part. Nevertheless we all ride and continue to improve the product and agree should be bullet proof!

email: info@group6usa.com with photo and your address and we will handle it for you.
7
GoYamaha
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GoYamaha 1/7/2021 2:16pm
1/7/2021 2:16pm
Matrix Concepts wrote:
@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect...
@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect the part. Nevertheless we all ride and continue to improve the product and agree should be bullet proof!

email: info@group6usa.com with photo and your address and we will handle it for you.
This is why I have been using Matrix Concepts for as long as I have. I have stacks of stands and mats, as I like new ones every year and they don't break so I just keep them in the corner and give away or use for projects all the time.

Customer service is second to none, and that goes a long way in this industry.
Ryan
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ktmwoods
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ktmwoods 1/7/2021 2:19pm
1/7/2021 2:19pm
ktmwoods wrote:
EDIT: Matrix reached out and is standing behind their products, giving them another shot. Anyone this happen to theirs? Or [img]https://p.vitalmx.com/photos/forums/2021/01/06/470596/s1200_BAB1E12A_70CF_4062_A970_A2B287219B01.jpg[/img]have a line on replacement fittings...
EDIT: Matrix reached out and is standing behind their products, giving them another shot.

Anyone this happen to theirs? Or have a line on replacement fittings for these POS Matrix jugs? Non-standard fitting and thread sizes pissing me off.

Matrix Concepts wrote:
@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect...
@ktmwoods we can replace that nozzle part no charge. Product is plastic and over time with gas and and using it as a handle can effect the part. Nevertheless we all ride and continue to improve the product and agree should be bullet proof!

email: info@group6usa.com with photo and your address and we will handle it for you.
Thanks for reaching out. Yes, this is very appreciated and we’ll get in touch with you via email. Gonna edit this post to reflect the positive customer service experience.
2
Falcon
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Falcon 1/7/2021 2:52pm
1/7/2021 2:52pm
Kudos to Eddie Cole and his group for that kind of service!

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