Posts
8
Joined
7/27/2011
Location
USA
Edited Date/Time
12/14/2020 2:39pm
Does anyone on here know if they are still servicing pipe repairs? I prepaid for two pipes to be repaired, filled out their form, and followed their instructions to send them to their shop about a month ago. I am unable to get anyone to answer the phone or reply to emails since then. Hopefully someone has some info on their status.
https://m.vitalmx.com/forums/Moto-Related,20/Pacific-Crest-pipe-repair,…
I get that a lot of these ops are run by enthusiasts and trades people that may not be as polished on the customer service side, but the easiest way to go from being a reputable business to being viewed as sketchy is to leave people hanging and fail to communicate, even if the quality of the service or product otherwise is top notch.
The Shop
DeCal Works Huge Plastic Inventory of UFO and Polisport kits.
Luxon 4-Post Bar Mounts
$189.95 - $239.95
Anavrin will absolutely take your money no problem. You will get zero communication unless you threaten some form of action.
When Randy was running it you would have seen your pipe back in a month or so.
Now you will have no idea. 5 months or so for me.
I have talked to Randy after several months mine were sent. He explained how he no longer was doing it and Anavrin had taken over. He suggested he was still in contact with him.
If I had checked the better business listing for Pacific Crest prior to shipping I would have been foolish for sending work there.
All these complaints started happening around the middle of the year.
I have since bought a kit from eBay to seal my pipes and get dents out. It absolutely is easy to do yourself. I have since removed a couple dozen dents. I use a small oxy/acetylene torch set up that is portable.
There is a hydro kit available but limited on what pipes it will work on.
I’m out two pipes and a $190.00.
I just saw this in the other thread. Copied and pasted here.
Try motocrosspiperepair.com for your 2-stroke repair. I sent one to them a few years ago and they were quick and did a god job. There is a place on their website for e-mailing them with comments / questions.
This is the new owners Facebook page above.
I have tried to offer complimentary and encouragement through messaging with him. Typically no responses with multiple tries. Threats of some form may tend to get a response. But expect extreme difficulty in getting him to respond.
Better Business link. The comments here are telling.
https://www.bbb.org/us/or/medford/profile/pipe-reconditioning/pacific-c…
Stone if you see those pipes back in anything less then 6 months you were a fortunate one.
I shipped my pipe out in early april, got back around memorial day or maybe June.
Like you , it was hard to contact the guy, emails, phone calls, texts, only one reply
in a dozen attemps. I did contact him once, on facebook messenger.
But on a positive note he did a great job, pipe looked like new. Not a trace of any of the dents,
pipe was polished, fit perfect. I would of thought he would have blown out the carbon, but aside from that, he did a great job.
I dont understand why they ignore customers attemps to contact them.
Because of that attitude, and the long wait, I dont think I would use them again.
Wish i could be more helpfull, but was my experience, good luck.
Yikes, I have a pair of rare FMF Gold Series pipes from the early 90's for my KX500 that I was going to send there...this thread saved from from a total nightmare!!
I don't know that I will ever do it as well as Pacific Crest did but I can make them work and look decent.
On 8/3/2020 at 6:03 AM, Anavrin Brooks said:
This is Anavrin the owner of Pacific Crest Pipe Repair. I would like to apologize for the inconveniences and delays on every ones orders. The corona virus put us in a extremely bad spot. We were forced to shut down for a few weeks because the virus. There for we got extremely far behind. The state has now put so many restrictions on the business because the virus that we are only allowed 2 people in are shop at a time. That is why we have not been replying to calls or emails. The work crew and my self agreed it would be better to have us repairing as many pipes as possible instead of some on emails and phones. Witch looking at it now that was not smart and I apologize for that. The best way to get ahold of us right now is to txt are number (541-664-0400) it forwards it to my personal phone that way. If we have your pipe it will get repaired and will be back to you ASAP. Thank you for your patients.
Posted August 3
I understand every ones frustration. I wish I could change things but I can't and I know no matter what I say it is going to sound like an excuse. So all I can say is we are doing as many pipes as possible to try and get caught up. Thank you for your patients during these crazy times.
Pit Row
Any lost business will be minimal during a shut down compared to the lost business from pissed customers and a bad reputation.
Don’t take people’s money unless you have a product or service to offer. It’s really that simple.
I thought the same thing was to have someone answering the phone and responding to emails/texts. Take one day a week to notify clients of a time line for their pipes already sent to.
Update your Facebook page or whatever other social medium you use.
At this point he is creating his own competition. Clients with pipes are now looking at doing the work themselves.
That is completely needless and avoidable.
Additionally those who have had no communication are seeking relief through other means. Filing complaints, looking at Law Enforcement options and possibly pursuing civil action.
You cannot sustain a business as it is currently being ran. No way would I send another pipe that direction.
The word is spreading about how he is conducting business currently.
If I get my pipes back and fixed I will absolutely get on this thread and say so. As it is you would be insane to send work to Pacific Crest Pipe Repair.
Best investment ever. Charges $50 to fix a pipe.
Paid for it the first week he had it.
https://www.hydra-force.co.uk/
IF YOU TRY THIS BE CAREFUL BECAUSE IF THE PLUG POPS OUT IT FLIES LIKE A BULLET !!!
I have repaired the dings in my own pipes before but the big guys have Tons of jigs for each model with all the mounting points so they can re align a mangled pipe.
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