Problem with order from vivid-racing

Langhammx wrote:

Good employees and customer service are hard to come by these days. I’ve never purchased from either vendor, but hopefully they get back to you soon...

Good employees and customer service are hard to come by these days. I’ve never purchased from either vendor, but hopefully they get back to you soon and fix the issues. 

On the other hand, that ignition cover is worth keeping. Maybe they can give you a big discount on it and send you the clutch cover ? 

Andy7 wrote:

I agree. It sure is, I love Luxon products, Billy is an absolute genius!

Charles mXrevival wrote:

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!Morning Andres...

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!

Morning Andres!!

Man, so stoked to receive your order! 

I’m really grateful to have received your order and support, it does mean the world to me. That goes the same for everyone else here.

Looks like I completely blew this and made the wrong selections through our dealer portal on Luxon’s website.

Easy fix - I will send you the clutch cover that you were  originally supposed to receive completely free of charge.

I believe some lessons are best taught with some form of punishment 😆 it’s my job to fix it and I lacked being thorough in excitement. (I still say “NICE” out loud when I get a cool order)

So there’s my punishment. 

Be aware that I would make the same decision regardless of public spotlight or not. I don’t care about money. I’m living an absolute dream life.

In the future, may I just ask one small favor of you:

Please be a little more patient if you can help it. 

Looks like I received your email regarding your issue on Friday the 15th, just a couple days ago. I did not happen to be in the shop as I was picking up family from the airport for a nice four-day weekend (I’m actually walking on my treadmill at home right now too haha)

Again, I screwed up. I’ll probably do it again on accident at some point. And I’ll fix that too.

So if you can wait just a little bit longer before you blast me, or companies on the Internet for simple issues that are easily rectified, I would be grateful for that as well.

I take it very seriously, as you can see, but it’s not a bleed-out emergency. 
 

So again, thank you for your order. I really appreciate you! 

I’d also like to thank you for this opportunity to show everyone else, who doesn’t know me yet, or know what mXrevival is / does (I’m talking to you, “Arnold guy”) that I will always, always make it right and realize that I’m jack sh*t without you guys behind me.

Thank you so much, Andres!

As soon as I get my fat a** off the treadmill, I’ll be sending a new clutch cover to Florida forwarding address. She will be in Argentina soon!

-Charles // mXrevival 

 

Langhammx wrote:

Good employees and customer service are hard to come by these days. I’ve never purchased from either vendor, but hopefully they get back to you soon...

Good employees and customer service are hard to come by these days. I’ve never purchased from either vendor, but hopefully they get back to you soon and fix the issues. 

On the other hand, that ignition cover is worth keeping. Maybe they can give you a big discount on it and send you the clutch cover ? 

Andy7 wrote:

I agree. It sure is, I love Luxon products, Billy is an absolute genius!

Luxon MX wrote:

Can you send me your MX Revival invoice on that cover? I'll see what I can do on my end to get this sorted.

Charles mXrevival wrote:

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!Morning Andres...

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!

Morning Andres!!

Man, so stoked to receive your order! 

I’m really grateful to have received your order and support, it does mean the world to me. That goes the same for everyone else here.

Looks like I completely blew this and made the wrong selections through our dealer portal on Luxon’s website.

Easy fix - I will send you the clutch cover that you were  originally supposed to receive completely free of charge.

I believe some lessons are best taught with some form of punishment 😆 it’s my job to fix it and I lacked being thorough in excitement. (I still say “NICE” out loud when I get a cool order)

So there’s my punishment. 

Be aware that I would make the same decision regardless of public spotlight or not. I don’t care about money. I’m living an absolute dream life.

In the future, may I just ask one small favor of you:

Please be a little more patient if you can help it. 

Looks like I received your email regarding your issue on Friday the 15th, just a couple days ago. I did not happen to be in the shop as I was picking up family from the airport for a nice four-day weekend (I’m actually walking on my treadmill at home right now too haha)

Again, I screwed up. I’ll probably do it again on accident at some point. And I’ll fix that too.

So if you can wait just a little bit longer before you blast me, or companies on the Internet for simple issues that are easily rectified, I would be grateful for that as well.

I take it very seriously, as you can see, but it’s not a bleed-out emergency. 
 

So again, thank you for your order. I really appreciate you! 

I’d also like to thank you for this opportunity to show everyone else, who doesn’t know me yet, or know what mXrevival is / does (I’m talking to you, “Arnold guy”) that I will always, always make it right and realize that I’m jack sh*t without you guys behind me.

Thank you so much, Andres!

As soon as I get my fat a** off the treadmill, I’ll be sending a new clutch cover to Florida forwarding address. She will be in Argentina soon!

-Charles // mXrevival 

 

Andy7 wrote:

Sorry Charles, I simply tried contacting you via Instagram and since I didn't get a reply I just wrote the post. No way I can accept...

Sorry Charles, I simply tried contacting you via Instagram and since I didn't get a reply I just wrote the post. No way I can accept it for free, If you want send me a discount code that's cool, but I do not want to take anything away from you! And really appreciate you and Luxon for reaching out.

Just FYI, on my other order (the skid plate) I got not answer in almost a month, but yes, I should have waited for your email.

Again I am not trying to disrespect anybody, I simply felt quite frustrated (keep in mind that aside from purchasing parts, I have to deal with a courier service, taxes, etc).

Thank you Charles and do not send it for free! I just want to buy it like every other customer.

Charles mXrevival wrote:

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!Morning Andres...

Vital remains undefeated - I was sent screenshots of this thread via text before I even have the chance to get to Andre’s’ email!

Morning Andres!!

Man, so stoked to receive your order! 

I’m really grateful to have received your order and support, it does mean the world to me. That goes the same for everyone else here.

Looks like I completely blew this and made the wrong selections through our dealer portal on Luxon’s website.

Easy fix - I will send you the clutch cover that you were  originally supposed to receive completely free of charge.

I believe some lessons are best taught with some form of punishment 😆 it’s my job to fix it and I lacked being thorough in excitement. (I still say “NICE” out loud when I get a cool order)

So there’s my punishment. 

Be aware that I would make the same decision regardless of public spotlight or not. I don’t care about money. I’m living an absolute dream life.

In the future, may I just ask one small favor of you:

Please be a little more patient if you can help it. 

Looks like I received your email regarding your issue on Friday the 15th, just a couple days ago. I did not happen to be in the shop as I was picking up family from the airport for a nice four-day weekend (I’m actually walking on my treadmill at home right now too haha)

Again, I screwed up. I’ll probably do it again on accident at some point. And I’ll fix that too.

So if you can wait just a little bit longer before you blast me, or companies on the Internet for simple issues that are easily rectified, I would be grateful for that as well.

I take it very seriously, as you can see, but it’s not a bleed-out emergency. 
 

So again, thank you for your order. I really appreciate you! 

I’d also like to thank you for this opportunity to show everyone else, who doesn’t know me yet, or know what mXrevival is / does (I’m talking to you, “Arnold guy”) that I will always, always make it right and realize that I’m jack sh*t without you guys behind me.

Thank you so much, Andres!

As soon as I get my fat a** off the treadmill, I’ll be sending a new clutch cover to Florida forwarding address. She will be in Argentina soon!

-Charles // mXrevival 

 

Langhammx wrote:

Respect for Charles on this one !! 

skeef wrote:

Ordering from a smaller shop, emailing with an issue Friday, then first thing Monday morning creating a vital thread telling people not to shop with said...

Ordering from a smaller shop, emailing with an issue Friday, then first thing Monday morning creating a vital thread telling people not to shop with said shop(s) is ridiculous. I have zero affiliation or knowledge of MXrevival but in my opinion OP you are out of line and need to understand that smaller ecommerce businesses don't have the support teams like a RMATVMC does. Have a little patience..