Stay away from Motojackrack

Village Idiot
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MXoN - a term used by newbs, goobs and rubes, PW, USA
5/8/2024 9:48pm
kapaa10 wrote:
I just sold a bike about 2 weeks ago and the guy loaded up onto one of these.  Not sure which company thou. Guy calls me...

I just sold a bike about 2 weeks ago and the guy loaded up onto one of these.  Not sure which company thou. Guy calls me 15 minutes later and he lost the bike off the back of the truck.  

He call you wanting something or just to tell you what happened? 

kapaa10 wrote:
At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a...

At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a ramp to help Him get it back into his truck. It was weird he had an f-150 w nothing in the back but still used this moto hauler thing which I thought was weird. 

Did he figure out what malfunctioned?

I've had one of those style haulers for many years and carried more bikes than I can count on it and never had an issue. The biggest stress test has been an XR650L on it for hundreds of miles of rough roads through the mountains and including dirt roads. I figure if that pig bouncing up and down that hard didn't come loose then nothing will.Grinning

Chris_Buehler
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8552
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PORTLAND, CT, USA
5/9/2024 5:05am
kapaa10 wrote:
I just sold a bike about 2 weeks ago and the guy loaded up onto one of these.  Not sure which company thou. Guy calls me...

I just sold a bike about 2 weeks ago and the guy loaded up onto one of these.  Not sure which company thou. Guy calls me 15 minutes later and he lost the bike off the back of the truck.  

He call you wanting something or just to tell you what happened? 

kapaa10 wrote:
At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a...

At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a ramp to help Him get it back into his truck. It was weird he had an f-150 w nothing in the back but still used this moto hauler thing which I thought was weird. 

Gotcha. Yeah, I was like did he have the balls to want his money back?

kapaa10
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Vista, CA, USA
5/9/2024 9:51am

He call you wanting something or just to tell you what happened? 

kapaa10 wrote:
At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a...

At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a ramp to help Him get it back into his truck. It was weird he had an f-150 w nothing in the back but still used this moto hauler thing which I thought was weird. 

Did he figure out what malfunctioned? I've had one of those style haulers for many years and carried more bikes than I can count on it...

Did he figure out what malfunctioned?

I've had one of those style haulers for many years and carried more bikes than I can count on it and never had an issue. The biggest stress test has been an XR650L on it for hundreds of miles of rough roads through the mountains and including dirt roads. I figure if that pig bouncing up and down that hard didn't come loose then nothing will.Grinning

He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never used those things. I figured he knew what he was doing since he brought it.  I didn’t even ask what happened to the bike but he lost it on a fast highway so it had to do damage. 

Village Idiot
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MXoN - a term used by newbs, goobs and rubes, PW, USA
5/9/2024 10:08am
kapaa10 wrote:
At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a...

At first I was almost expecting him to ask for his money back.  He was asking me if I could drive to him and bring a ramp to help Him get it back into his truck. It was weird he had an f-150 w nothing in the back but still used this moto hauler thing which I thought was weird. 

Did he figure out what malfunctioned? I've had one of those style haulers for many years and carried more bikes than I can count on it...

Did he figure out what malfunctioned?

I've had one of those style haulers for many years and carried more bikes than I can count on it and never had an issue. The biggest stress test has been an XR650L on it for hundreds of miles of rough roads through the mountains and including dirt roads. I figure if that pig bouncing up and down that hard didn't come loose then nothing will.Grinning

kapaa10 wrote:
He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never...

He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never used those things. I figured he knew what he was doing since he brought it.  I didn’t even ask what happened to the bike but he lost it on a fast highway so it had to do damage. 

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of the pegs. Once those have the slack out of them and are securely tightened it's very difficult to come loose. The only strap I use is to hold the bars to one side so they don't flop back and forth.

Hate it for him. Few feelings as bad as having a bike come off in transit.

The Shop

kapaa10
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Vista, CA, USA
5/9/2024 2:24pm
Did he figure out what malfunctioned? I've had one of those style haulers for many years and carried more bikes than I can count on it...

Did he figure out what malfunctioned?

I've had one of those style haulers for many years and carried more bikes than I can count on it and never had an issue. The biggest stress test has been an XR650L on it for hundreds of miles of rough roads through the mountains and including dirt roads. I figure if that pig bouncing up and down that hard didn't come loose then nothing will.Grinning

kapaa10 wrote:
He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never...

He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never used those things. I figured he knew what he was doing since he brought it.  I didn’t even ask what happened to the bike but he lost it on a fast highway so it had to do damage. 

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of...

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of the pegs. Once those have the slack out of them and are securely tightened it's very difficult to come loose. The only strap I use is to hold the bars to one side so they don't flop back and forth.

Hate it for him. Few feelings as bad as having a bike come off in transit.

He rolled the bike on from the side. Then strapped it down.  

Village Idiot
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MXoN - a term used by newbs, goobs and rubes, PW, USA
5/9/2024 2:35pm
kapaa10 wrote:
He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never...

He said it rolled off The side.  I remember looking at it when he loaded it and it looked weird(the way it strapped) but I’ve never used those things. I figured he knew what he was doing since he brought it.  I didn’t even ask what happened to the bike but he lost it on a fast highway so it had to do damage. 

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of...

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of the pegs. Once those have the slack out of them and are securely tightened it's very difficult to come loose. The only strap I use is to hold the bars to one side so they don't flop back and forth.

Hate it for him. Few feelings as bad as having a bike come off in transit.

kapaa10 wrote:

He rolled the bike on from the side. Then strapped it down.  

Gotcha; thanks for the clarification.

Sounds like a different design than the MotoJack style.

1
lumpy790
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York, SC, USA
5/9/2024 3:10pm
Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of...

Was it the type that you roll on from the side or the moto-jack design? Mine has a T-pin that goes through or over each of the pegs. Once those have the slack out of them and are securely tightened it's very difficult to come loose. The only strap I use is to hold the bars to one side so they don't flop back and forth.

Hate it for him. Few feelings as bad as having a bike come off in transit.

kapaa10 wrote:

He rolled the bike on from the side. Then strapped it down.  

Gotcha; thanks for the clarification.

Sounds like a different design than the MotoJack style.

I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on.

Another reason why I run 2 tiedowns on the inside just in case.

Village Idiot
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MXoN - a term used by newbs, goobs and rubes, PW, USA
5/9/2024 3:21pm
kapaa10 wrote:

He rolled the bike on from the side. Then strapped it down.  

Gotcha; thanks for the clarification.

Sounds like a different design than the MotoJack style.

lumpy790 wrote:
I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on. Another...

I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on.

Another reason why I run 2 tiedowns on the inside just in case.

I guess anything could happen but haven't had any issues with it. I rock it as hard as I can before I take off to see if the pins are going to come loose. As long as they hold through that I figure they'll hold through anything on the road (short of a wreck or similar), in which case it's probably not going to be a good day, anyway.Sad

Never tried tying it back toward the truck, just the bars to the frame to stop the swapping while it's moving.

lumpy790
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York, SC, USA
5/9/2024 3:27pm

Gotcha; thanks for the clarification.

Sounds like a different design than the MotoJack style.

lumpy790 wrote:
I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on. Another...

I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on.

Another reason why I run 2 tiedowns on the inside just in case.

I guess anything could happen but haven't had any issues with it. I rock it as hard as I can before I take off to see...

I guess anything could happen but haven't had any issues with it. I rock it as hard as I can before I take off to see if the pins are going to come loose. As long as they hold through that I figure they'll hold through anything on the road (short of a wreck or similar), in which case it's probably not going to be a good day, anyway.Sad

Never tried tying it back toward the truck, just the bars to the frame to stop the swapping while it's moving.

Agreed and my lock bolts are large maybe 1/2 inch T shaped so you can really torque them down. I use the jack lever to do it too.

Richy
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3093
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Location
UK, GB
5/9/2024 10:27pm
lumpy790 wrote:
I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on. Another...

I do have to say … what it the foot peg broke or the foot peg pin came out since thats what holds it on.

Another reason why I run 2 tiedowns on the inside just in case.

If the peg broke it'd suck for sure, but I'd be happy it happened in transport rather than on a landing or while stood up through some rollers or something 😂

sp0216
Posts
21
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12/9/2021
Location
Morgan Hill, CA, USA
5/18/2024 11:04pm
sp0216 wrote:
It appears their email and phone number on their website are not in use. I found another email and reached out and received a response saying...

It appears their email and phone number on their website are not in use. I found another email and reached out and received a response saying they’ll ship this week. 

I have the Motojackrack and just needed the pins and also bought a gas can rack. It’s a good product, they just need to make some changes but who knows, maybe they just don’t care. Taking 2+ months to get product shipped is absurd. At least give an update so the buyer has a clue what to expect. 

Update: they said they’d provide tracking the week of May 6th. I gave them an extra week and still haven’t received any update or package. I’m going to now refute the charge on PayPal and will leave this thread up. Absolutely horrendous business. 

11
Tokyo_Tiddler
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7/25/2009
Location
Somewhere in, NJ, USA
5/19/2024 7:14am

I bought one 19 years ago and still use it.. It is a great design. I can't speak to their current customer service though.

mike

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