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I get where you're coming from, and I believe it is relevant in some cases...but did you go check out the other thread when the owner started responding? NOT a good look and he dug his hole much deeper.

Communication is everything. I’m just tired of people sympathizing shitty business practices just because “They’re a small business” or whatever crummy excuse comes up in threads like these. Taking someone’s money and lying to them or just straight up refusing to communicate is so fucked up. Your communication with your customers is the reason they all didn’t dispute with their CC companies when they didn’t get their product immediately and kept waiting, that’s why I like to patronize companies like yours and Luxon. I can call up your office or reach out here and usually get the answer I’m looking...

There's no excuse for having someone money for two months without any progress or communication. I work in an area where poor communication is almost the standard (not this poor) and even I think this is weak. Not trying to pile on, business is tough when you're a small outfit, but making excuses is not the way to put it right.

Motojackrack obviously sucks at business.

Find some local welder on Craigslist or something. I bet someone out there is willing to weld that up for $50 or less. It's steel, not a liability (you're not having a frame welded), and super straight forward. It doesn't take a ton of talent to stick that back on.