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Lol. I was on the phone the next day. The service writer spilled the beans on the whole thing. I’m not looking for drama man, just looking for advice on the situation. I am mad but until I talk to the owners next week in an adult conversation, I’m not gonna throw them under the bus because they might not be aware of the incident. I’m sure it was an accident that the water got into an open motor. It wasn’t an accident that they stored it outside in the elements for months. No I did not know that my bike would be stored outside nor did I get a call about it. I would have went and got my bike back and stored it at home. I was simply asking everyone for an opinion on what to do. I’ve dealt with the dealer enough to let my “friend “ (who also races and they know him well there) pick up my bike that time with no incident. I’ll update this story next week and let everyone know what happens. Wish me luck lol.
I have worked as a mechanic at a couple dealerships... I am shocked that they would even send the cylinder out to be machined for a new bike, there are warranty and liability issues that would fall on the dealer in that situation. I am also surprised that in that time they managed to replace the crank, not cheap, takes time, and they would be liable for the work. It seems the dealer is taking on a lot of unnecessary liability, probably would have been cheaper to replace the whole engine. And now that they let it sit outside in the rain, they probably ended up doing more damage to the bike then it is worth. The margin on a bike like this for parts and labor is very small, and the dealership knows this (its how they make money) its hard to imagine that they could screw it up this bad.
Get a picture of that motor. Thats a shitload of oxidation on that chain.
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Like pulling teeth here...
I know my this is a bit off the beaten pathway, but I firmly believe that if I was your buddy, and I was picking up your bike, and it got presented to me looking as you describe, I would tell the dealership to keep it until a time could be arranged for you to retrieve it yourself. No way in hell would I sign off on that delivery, missed race or not.
For being a Vital member since 2018 and only having 35 posts your sure have started a LOT of “Problem” posts. One was even about you sending the cylinder out.
When the dealer gave you the cylinder for you to send it off to be re plated why didn't you take the whole bike since at 25 hours it obviously is not a warranty issue?
https://www.vitalmx.com/forums/moto-related/2023-ktm-125sx
The dealer never gave me the cylinder to send out. They sent it out themselves. I live 2 hrs away from dealer. I don’t live in the city. I would have gladly drove in and picked it up had I known the situation it turned into. I use Vital for information. I don’t understand why you think I start a lot of problem posts. Just looking to see if anyone else had problems like myself or answers to questions I might have. Thanks for your concern though.
Craig, seems the tables have turned out of your favor on this situation. I’ve seen it happen here many times, my suggestion is to update everyone next week with what the owners of the dealership said and stop replying trying to defend your decisions on this forum. It is only going to get worse as the sharks smell blood in the water. Just my .02 cents.
Old school nailed it.
I feel bad for Craig as its obviously a bad situation.
But your buddy picking it up really should of snapped a quick cell phone pic and sent it to you asking what you wanted to do.
Taking delivery of the bike "kinda" let's the dealer off the hook but I hope they step up and make it right.
And shit like this is exactly why I want to start my own small business for maintaining and servicing peoples bikes. I saw so much neglect to peoples property when I worked at a dealer, saw people get run around a million times, etc. It’s really not that hard to be upfront and honest…
Sorry about your experience Craig, but man your buddy did not do you a favor by agreeing to load that thing up in his truck looking like that. Hope you’re able to get it all figured out.
We have friends pick their buddies bikes up all the time.
Usually owner will call and say " hey my buddy john doe is going to grab the bike, here is my card info for payment."
We do keep bikes outside, but if its waiting on parts for more than a few days or torn down it goes upstairs in the bullpen, sounds like a bit of miss management on the dealers part.
The dealer is not really responsible for parts delays, but I usually will call Husky or Yamaha and see if there is a part I need maybe on a "back shelf" I can get a bit quicker. Then usually get yelled at by the customer about a issue that is out of my control.
If it happened with a Japanese bike I would expect the manufacture to handle the issue but with a euro company they tend to be a bit more hands off about these things.
*they would not be expected to do anything to monetarily assist the owner, but more so call the dealer and let them know they are getting poor words etc.*
Either way that was not handled well at all and he should get something back out of this.
Below is your own post from the link above.
“I sent it away to be re-lined” and it sounds like you took the bike apart yourself. Since you live 2 hours from your dealer why did you take it there?
Not sure about Canadas KTM parts supply but here in the states its been very difficult getting OEM parts for customers and dealers.
“My son’s bike has 25 hours on it. He complained of it being slow with no power anymore. Took the engine apart and it needed a new cylinder. I’ve been waiting since the end of April for parts. Finally decided that since there is no cylinder for this machine in North America I was told, I sent it away to be re-lined. Anyone else have problems with their bike?”
I'm not sure any manufacture, Japanese or euro manufacture, would step up in this situation. It seems the dealer went around the manufacture's normal procedures. The only time I see manufactures step up is when is when one of their parts fails. To me it seems the dealer tried a short cut around the manufacture, and then couldn't store the bike properly.
Where’s the rest of the pics? That rotor and chain in that picture would clean up easily with one sand track ride.
Believe it or not, not everyone can put there life on pause to take care of an issue with there dirt bike.
Putting a crank in a customers bike with out permission and a signed work order is not how its done. Sounds like they need a new service manager.
Yet here we are still, dicks in hand waiting for dealer name and more pictures other than a rusty chain
Pit Row
Damn, this IS starting to feel like the kid back in junior high school who claimed he got an X-R75 for Christmas. Never saw him riding, never knew anyone who rode with him, never saw any pictures. Hmmmm….
You are correct, I meant more meaning would contact a dealer for a slap on the wrist. They don't really care, you bought the bike and they got their share of it.
Showed my 2022 ktm 250sx bike here with 4 inch sagging forks at 36 days ( never ridden)... but out of warranty. Ktm Austria wouldn't budge over the phone. Local shops are great but the cost still on me to fix. I was pissed, but am capable of the work involved. Fixed the seal, but found another donor on mx locker for cheap just in case. $100 dollars later it's fixed and have a backup. Should ktm or dealer fixed it? Yes, but I'm going to say this once, get a service manual, work on things as much as possible, take your lumps move on and if you need to change brands and shops... do so. Stay riding.
So I’ve talked to the owner about my bike. I won’t be getting a new one to replace this one but he has given me a blank check basically and will replace everything I feel needs to be replaced. They installed the crank, bearings and seals and now it’s just cosmetic stuff. I was told to make a list and they’d order everything. Feel a bit better, just wish I had been told about it when it happened is all.
And seeing the last post above, I feel like we barely got past first base here
Only teaser pics, sweet nothings, put away wet... LOL
Pretty fair outcome
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