Disappointed with RMATVs response

APLMAN99 wrote:

So you've done a whole bunch of business with a company. Always had positive experiences. Never needed to return an item. Etc, etc. Then they attempt...

So you've done a whole bunch of business with a company. Always had positive experiences. Never needed to return an item. Etc, etc.

Then they attempt to get KTM to warranty a "wear" part, they are not successful, and you decide that all those positive experiences aren't worth shit. You feel compelled to tell your heart wrenching story to anyone who'll listen, and swear off doing business with them again, in an overtly obvious attempt to get others to join your jihad.

Shows how fickle people can be. RMATV probably saved you lots of money over the years if you've done as much business with them as you claim, and the one time that they don't jump over the moon for you, you try to organize a lynch mob against them.......

WarrenMX wrote:

I actually never slam the company and right in the beginning I say how happy I have been with them. If you look at the title...

I actually never slam the company and right in the beginning I say how happy I have been with them. If you look at the title of the thread, it says "Disappointed with RMATVs response". It doesn't say RMATV is a shitty company.

I think I'm allowed to be disappointed with their response. I'm not sure how else I should react in this situation. I paid money for a product that failed pretty quickly and the company I bought it from is going to do nothing about it. I don't know about you but I can't afford to replace my seat cover every 4 motos.

agn5009 wrote:

98% of people are in favor of RMATV. So you're one of those people who are in the vast minority in the way of thinking but...

98% of people are in favor of RMATV. So you're one of those people who are in the vast minority in the way of thinking but still can't admit you're probably not right? You have mostly everyone here defending them because they're a great company and they're right in this situation. You don't have to continue to purchase from them. You also don't have to call them out on a public forum because you don't agree with one thing they've done over the course of many years and many purchases.

Call the company who made the seat cover and speak to them. When I bought my son a little battery powered tractor and they forgot to include the rod which raises and lowers the bucket. I didn't call Walmart freaking out. I called Fisher Price and they sent me what I needed. Easy pease really. Was it a mild inconvenience? Sure. Did I live and did it affect my life in a real negative way? Nope.

WarrenMX wrote:

You're clearly way more upset about this Vital thread than I am about the seat cover.

APLMAN99 wrote:

So you've done a whole bunch of business with a company. Always had positive experiences. Never needed to return an item. Etc, etc. Then they attempt...

So you've done a whole bunch of business with a company. Always had positive experiences. Never needed to return an item. Etc, etc.

Then they attempt to get KTM to warranty a "wear" part, they are not successful, and you decide that all those positive experiences aren't worth shit. You feel compelled to tell your heart wrenching story to anyone who'll listen, and swear off doing business with them again, in an overtly obvious attempt to get others to join your jihad.

Shows how fickle people can be. RMATV probably saved you lots of money over the years if you've done as much business with them as you claim, and the one time that they don't jump over the moon for you, you try to organize a lynch mob against them.......

WarrenMX wrote:

I actually never slam the company and right in the beginning I say how happy I have been with them. If you look at the title...

I actually never slam the company and right in the beginning I say how happy I have been with them. If you look at the title of the thread, it says "Disappointed with RMATVs response". It doesn't say RMATV is a shitty company.

I think I'm allowed to be disappointed with their response. I'm not sure how else I should react in this situation. I paid money for a product that failed pretty quickly and the company I bought it from is going to do nothing about it. I don't know about you but I can't afford to replace my seat cover every 4 motos.

APLMAN99 wrote:

Your entire initial post was an attempt to slam them for the perceived slight that you felt for not being treated like a Saudi prince. Your...

Your entire initial post was an attempt to slam them for the perceived slight that you felt for not being treated like a Saudi prince.

Your use of Nordstrom is a great example of how silly you are being. You are expecting to be treated with a Nordstrom level of service, but you have chosen to be a customer of RMATV because of their Walmart level of pricing. You buy from RMATV because your local dealer is more expensive (probably) yet you expect RMATV to eat an expense even though your “relationship” with them is nothing more than low margin financial transactions.

As a veteran of retail management, I have to agree with the folks here who understand that your warranty/quality issue is with the manufacturer, not RMATV. If simply getting your part replaced was your goal, we’d be reading about that experience, not some skreed about what is almost universally described as a very service oriented company not doing what you should have done in the first place. If you’re old enough to order your own seat cover, you’re old enough to call the manufacturer directly as well.

TXDirt wrote:

I think OP has a legit gripe. The seat cover sucked. Either RMATV or KTM should have given him a refund, or atleast a discount on...

I think OP has a legit gripe. The seat cover sucked. Either RMATV or KTM should have given him a refund, or atleast a discount on a new cover. That's just good business sense.

I guarantee this thread alone has already cost them more then $70 in lost business.

WarrenMX wrote:

Costco would give you a new tv regardless of whether Sony decides to warranty it or not. Costco knows that not every single item that is...

Costco would give you a new tv regardless of whether Sony decides to warranty it or not. Costco knows that not every single item that is returned will be covered by the manufacturers warranty, but they do it anyway to keep you as a customer.

Sure some people take advantage of those situations but RMATV can see my entire order history and make an easy assessment to see if I'm one of those people or not.

APLMAN99 wrote:

Your entire initial post was an attempt to slam them for the perceived slight that you felt for not being treated like a Saudi prince. Your...

Your entire initial post was an attempt to slam them for the perceived slight that you felt for not being treated like a Saudi prince.

Your use of Nordstrom is a great example of how silly you are being. You are expecting to be treated with a Nordstrom level of service, but you have chosen to be a customer of RMATV because of their Walmart level of pricing. You buy from RMATV because your local dealer is more expensive (probably) yet you expect RMATV to eat an expense even though your “relationship” with them is nothing more than low margin financial transactions.

As a veteran of retail management, I have to agree with the folks here who understand that your warranty/quality issue is with the manufacturer, not RMATV. If simply getting your part replaced was your goal, we’d be reading about that experience, not some skreed about what is almost universally described as a very service oriented company not doing what you should have done in the first place. If you’re old enough to order your own seat cover, you’re old enough to call the manufacturer directly as well.

WarrenMX wrote:

At no point did I say this issue doesn't lie with KTM, but I already have a relationship with RMATV and so I expected them to...

At no point did I say this issue doesn't lie with KTM, but I already have a relationship with RMATV and so I expected them to help.

As a veteran of retail management you should understand that the customer relationship is everything and that arguing with one on the technicalities of whose responsible isn't going to win any customer over. You're either the type of company that backs the customer up (like costco) or you don't. My perception of RMATV was that they would have been the type of company that would back a customer up. My perception was driven by the very things that people are defending or speaking about on this thread. They have good prices, very fast service, they support local racing and pro level racing. An all round good company.

So coming back to my thread title... I was disappointed with the response. I thought they would have done something about it. I'm not arguing that legally they SHOULD do something about it, I'm saying that based on my perception of them being one of the good guys, that I thought they would have done something.