Neken SFS issues

BobPA
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BobPA 7/17/2017 11:03am
7/17/2017 11:03am
BobPA wrote:
KTM never used the SFS version, only their solid mount version (still using them). The only companies teams I saw using them were JGR and one...
KTM never used the SFS version, only their solid mount version (still using them). The only companies teams I saw using them were JGR and one of the Yamaha 250 teams a while ago. I do not think any pros are running them right now, could be wrong though.
SPYGUY wrote:
[img]https://p.vitalmx.com/photos/users/64/photos/73139/s1600_GUYB0310.jpg?1393110029[/img] [i]Have you seen the Neken SFS setup that Ryan Dungey has been sporting this season? It's an air-pressurized cartridge on the bottom side of each...


Have you seen the Neken SFS setup that Ryan Dungey has been sporting this season? It's an air-pressurized cartridge on the bottom side of each bar clamp that provides 10mm of travel for the bars. SFS stands for Smooth Feeling System.

http://www.vitalmx.com/photos/features/Vital-MX-Pit-Bits-Atlanta,37720/…
No shit, I stand corrected
bgpn35
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bgpn35 7/17/2017 11:10am
7/17/2017 11:10am
DADTAXI wrote:
I haven't. I had the address from when I inquired about servicing them. I just shipped & emailed my tracking info to both contacts
Did you send them to bud racing in cali or France?
DADTAXI
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DADTAXI 7/17/2017 11:21am
7/17/2017 11:21am
DADTAXI wrote:
I haven't. I had the address from when I inquired about servicing them. I just shipped & emailed my tracking info to both contacts
bgpn35 wrote:
Did you send them to bud racing in cali or France?
JL Collab / Neken
1909 W Summerland Street
Rancho Palos Verdes CA 90275
Digger29
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Digger29 7/17/2017 11:40am
7/17/2017 11:40am
DAMN...... I'll checking mine as soon as I unload the trailer from yesterdays race.

The Shop

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Roostermx58
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Roostermx58 7/17/2017 11:43am
7/17/2017 11:43am
Checking mine tonight.
Motofinne
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Motofinne 7/17/2017 11:53am
7/17/2017 11:53am
I'm happy that i ordered the X-Trig ROCS clamps. I could've got a great deal(670€) on the Neken SFS clamps from my dealer but i went with the X-Trigs.

My first concern was the whole air system and the hassle of setting it up + the risk of damaging it.

It would be cool to try the SFS clamps and see if they make a difference but i wouldn't buy them.
mattyhamz2 7/17/2017 11:53am
7/17/2017 11:53am
slipdog wrote:
Well, Thanks for showing me what clamps I will never buy..

Sorry for you guy's bad luck, but I'm glad nobody got hurt in the process!
Agreed. That's way too sketchy
Millerrr973
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Millerrr973 7/17/2017 12:39pm
7/17/2017 12:39pm
That really sucks, I've had two sets of the SFS's on two different KTM's and never had any issues with either. I would buy them again before I bought x-trig or ride engineering.
DADTAXI
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DADTAXI 7/17/2017 4:54pm
7/17/2017 4:54pm
DADTAXI wrote:
That's the same set up we both have. It's cracking around that 10mm air chamber.
bgpn35 wrote:
Did you get a response yet? I sent one yesterday and haven't heard anything yet. I know it's only one day but I'm just wondering
Hi Jamie,

Thank you for the tracking number. I will inspect them as soon as I receive them and let you know what we can do.

James


Email I received today
Hopefully replace them with a new set!!!!
bgpn35
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bgpn35 7/17/2017 5:13pm
7/17/2017 5:13pm
DADTAXI wrote:
Hi Jamie, Thank you for the tracking number. I will inspect them as soon as I receive them and let you know what we can do...
Hi Jamie,

Thank you for the tracking number. I will inspect them as soon as I receive them and let you know what we can do.

James


Email I received today
Hopefully replace them with a new set!!!!
I got a email shortly after I asked if you got one, I'm sending mine tomorrow. Hopefully this will work out!
Crisp BRAAAP! 7/17/2017 7:51pm
7/17/2017 7:51pm
Man, I'd be pissed if I spent that sort of money. Seems to me like they should be floating free sets with an apology.
Roostermx58
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Roostermx58 7/18/2017 5:36am
7/18/2017 5:36am
I inspected the ones on my KTM and didn't see any cracks in them.
MR. X
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MR. X 7/18/2017 6:21am
7/18/2017 6:21am
Do high end after market clamps have a lot number assigned to them? Just curious if guy with similar problems can track it down to a specific build date.
bgpn35
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bgpn35 7/18/2017 7:09am
7/18/2017 7:09am
MR. X wrote:
Do high end after market clamps have a lot number assigned to them? Just curious if guy with similar problems can track it down to a...
Do high end after market clamps have a lot number assigned to them? Just curious if guy with similar problems can track it down to a specific build date.
I'm not sure, I will clean them real good and see if I can find some #'s on mine
aroark247
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aroark247 7/18/2017 8:57am
7/18/2017 8:57am
They ought to take care of you guys, this post alone has halted me from buying some. Neken doesn't deserve a bad rep. but if they don't take care of you guys that's not cool....... keep us posted
DADTAXI
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DADTAXI 7/24/2017 3:39pm
7/24/2017 3:39pm
MR. X wrote:
Do high end after market clamps have a lot number assigned to them? Just curious if guy with similar problems can track it down to a...
Do high end after market clamps have a lot number assigned to them? Just curious if guy with similar problems can track it down to a specific build date.
bgpn35 wrote:
I'm not sure, I will clean them real good and see if I can find some #'s on mine
Have you heard back ?

They received mine Friday & James emailed saying he would reply Monday.
bgpn35
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bgpn35 7/24/2017 5:10pm
7/24/2017 5:10pm
DADTAXI wrote:
Have you heard back ?

They received mine Friday & James emailed saying he would reply Monday.
Not yet, mine haven't made it yet. I shipped them Wednesday so they should be there tomorrow. I'm sure you will know something before me so keep me posted! Thanks
Spooner
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Spooner 7/24/2017 6:56pm
7/24/2017 6:56pm
James is a great guy and will take care of you guys no doubt. I'm tempted to try the new spring version that was recently released.

Pit Row

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DADTAXI
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DADTAXI 7/24/2017 9:14pm
7/24/2017 9:14pm
"I wanted to let you know I ordered a replacement for you this morning but it is shipping from France. Lead time is 5-7 days. As soon as I can ship it to you, I will send you the tracking number. "

Looks like their great customer service continues
bgpn35
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bgpn35 7/25/2017 4:28am
7/25/2017 4:28am
DADTAXI wrote:
"I wanted to let you know I ordered a replacement for you this morning but it is shipping from France. Lead time is 5-7 days. As...
"I wanted to let you know I ordered a replacement for you this morning but it is shipping from France. Lead time is 5-7 days. As soon as I can ship it to you, I will send you the tracking number. "

Looks like their great customer service continues
Awesome, I'm glad to hear that! I will let you know what my verdict is as soon as I hear back. I wonder if it's the whole setup or just the clamp itself, either way that's still great news!
bgpn35
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bgpn35 7/27/2017 4:26am
7/27/2017 4:26am
DADTAXI wrote:
"I wanted to let you know I ordered a replacement for you this morning but it is shipping from France. Lead time is 5-7 days. As...
"I wanted to let you know I ordered a replacement for you this morning but it is shipping from France. Lead time is 5-7 days. As soon as I can ship it to you, I will send you the tracking number. "

Looks like their great customer service continues
I just got my email from James this morning and he is shipping me a replacement today!
bgpn35
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bgpn35 8/2/2017 3:33pm
8/2/2017 3:33pm




James sent me a new set, looks like a updated design. I am very appreciative of what they did for me!

Millerrr973
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Millerrr973 8/8/2017 10:59am
8/8/2017 10:59am
I guess I spoke too soon. On one of my sets of clamps there is a crack on one of the air chamber. Certainly this shouldn't happen?

Aceofspades 8/8/2017 11:55am
8/8/2017 11:55am
Just a weak design. The updated should be better id assume.
mxer613
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mxer613 8/8/2017 11:56am
8/8/2017 11:56am
Looks like they have a completely new spring design instead of air and about 30% less money.
philG
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philG 8/8/2017 12:04pm
8/8/2017 12:04pm
Just shows how easy it is to design stuff that isnt fit for purpose. CAD is great, but only as good as the load case accuracy.

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