why are some MX companies so nice and others not...

ktm125
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ktm125
Edited Date/Time 1/24/2012 2:18am
Motion Pro
hey the throttle cable you just sent me is a hair short and I don't have any free play in the throttle

response:

I'll make you a new cable about 3-4 mm longer and ship it to you right away at no charge

FMF
hey the pipe and silencer you just sent me are both the same diameter at the connection point

response:

we need photos
you will have to pay for return shipping
we will refund you the shipping if we find the pipe and silencer won't connect
|
bradmx421 11/14/2011 1:25pm
11/14/2011 1:25pm
do you not understand that companys like this deal with idiots all day long sometimes....

...not stating that you are in any way, but alot of people dont realize what they go through day in and day out.

sounds pretty straight up to me, if its wrong they said they would refund you. you have to realize, when they make pipes and silencers they dont do one offs and they are made in large batches and test fitted before they are packaged....
MXEditor
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MXEditor 11/14/2011 1:30pm
11/14/2011 1:30pm
I have found FMF to be quite responsive to requests...weird
mxtech1
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mxtech1 11/14/2011 1:30pm
11/14/2011 1:30pm
Put yourself in FMF's shoes...

your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control. Yes, bad products CAN get shipped out, but it's rare. Don't expect them to just ship you a free product at no cost with no evidence of what you're saying is true. They probably try to get ripped for free stuff all the time.

On the other hand, a throttle cable is made by hand and uses about $3 worth of materials to make. You aren't comparing apples here with these two products.

FMF is working with you and trying to make it right, standing behind their product. What's wrong with you for insulting them for not jumping up and dropping everything for you princess.
ktm125
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ktm125 11/14/2011 1:39pm
11/14/2011 1:39pm
mxtech1 wrote:
Put yourself in FMF's shoes... your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control...
Put yourself in FMF's shoes...

your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control. Yes, bad products CAN get shipped out, but it's rare. Don't expect them to just ship you a free product at no cost with no evidence of what you're saying is true. They probably try to get ripped for free stuff all the time.

On the other hand, a throttle cable is made by hand and uses about $3 worth of materials to make. You aren't comparing apples here with these two products.

FMF is working with you and trying to make it right, standing behind their product. What's wrong with you for insulting them for not jumping up and dropping everything for you princess.
cause I like to be treated like a prince...not that I've ever meant one though

The Shop

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DANIELINS
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DANIELINS 11/14/2011 2:14pm
11/14/2011 2:14pm
Had a one industries helmet i bought for my kid and the gel coat started chipping off, even though the helmet was a couple years old they gave me 50% off of any one order of anything they sell and at any quantity.. pretty good deal and i recommened these guys.
akmx17
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akmx17 11/14/2011 2:17pm
11/14/2011 2:17pm Edited Date/Time 11/14/2011 2:18pm
Sometimes it just matters who responds to your phone call or email.
Sometimes it just matters on the mood the person is in.
I have found FMF to be quite nice over the years though.

If anything they just wanna make sure its YOU and not their product before handing out another one or wasting money.
Perfectly acceptable.
akmx17
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akmx17 11/14/2011 2:19pm
11/14/2011 2:19pm Edited Date/Time 11/14/2011 2:21pm
MXEditor wrote:
I have found FMF to be quite responsive to requests...weird
Hey Sean,

How have you and your wife been!?
Hope all is well, sorry for all the hell Frowe and I put your forum through a few years back.
I see you still run MXNewsfeed, I hope its going well.
I haven't been there in awhile, the last time I was the Forum was gone though.
If it ever comes back I'll sign up and high five everyone.
MXEditor
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MXEditor 11/14/2011 2:37pm
11/14/2011 2:37pm
MXEditor wrote:
I have found FMF to be quite responsive to requests...weird
akmx17 wrote:
Hey Sean, How have you and your wife been!? Hope all is well, sorry for all the hell Frowe and I put your forum through a...
Hey Sean,

How have you and your wife been!?
Hope all is well, sorry for all the hell Frowe and I put your forum through a few years back.
I see you still run MXNewsfeed, I hope its going well.
I haven't been there in awhile, the last time I was the Forum was gone though.
If it ever comes back I'll sign up and high five everyone.
Yeah man I'm all done with that! Wife was great, wife's family...not so much!

Forum is back up and dead...forums are so 90's LOL

Hope all is well.
Hut
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Hut 11/14/2011 2:40pm
11/14/2011 2:40pm
might as well ask why is a tree good, or why are boobs good brother.
JB 19
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JB 19 11/14/2011 2:47pm
11/14/2011 2:47pm
ktm125 wrote:
[u]Motion Pro[/u] hey the throttle cable you just sent me is a hair short and I don't have any free play in the throttle response: I'll...
Motion Pro
hey the throttle cable you just sent me is a hair short and I don't have any free play in the throttle

response:

I'll make you a new cable about 3-4 mm longer and ship it to you right away at no charge

FMF
hey the pipe and silencer you just sent me are both the same diameter at the connection point

response:

we need photos
you will have to pay for return shipping
we will refund you the shipping if we find the pipe and silencer won't connect
Careful...................
Alex
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Alex 11/14/2011 2:51pm
11/14/2011 2:51pm
FMF - "we will refund you the shipping if we find the pipe and silencer won't connect"

Seems a pretty reasonable and straight forward response, whats the beef?
scooter5002
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scooter5002 11/14/2011 4:51pm
11/14/2011 4:51pm
mxtech1 wrote:
Put yourself in FMF's shoes... your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control...
Put yourself in FMF's shoes...

your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control. Yes, bad products CAN get shipped out, but it's rare. Don't expect them to just ship you a free product at no cost with no evidence of what you're saying is true. They probably try to get ripped for free stuff all the time.

On the other hand, a throttle cable is made by hand and uses about $3 worth of materials to make. You aren't comparing apples here with these two products.

FMF is working with you and trying to make it right, standing behind their product. What's wrong with you for insulting them for not jumping up and dropping everything for you princess.
I bought a Pro Circuit silencer years ago, and it wasn't even CLOSE to fitting, although the packaging said it was the right one. Mounts were so off, it wasn't even remotely close. Took the whole bike and silencer to a friend of mine who's a tig welder and let him have at it. Used a die grinder to take both mounts off, position the silencer properly and use hose clamps to set the mounts properly. Tacked it, checked it, and welded it. A couple of hours and it was right. Not what I paid for, but was I going to waste time sending it back? Not likely. Had another silencer just in the last couple of years, different bike, different model. Same shit. Fuck you, Pro Circuit. Last thing I'll ever buy off you. Those guys Mitch has welding out back for 7 bucks an hour need to be paid more. Or be taught to USE the damn jig.
TeamGreen
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TeamGreen 11/14/2011 5:07pm
11/14/2011 5:07pm
Alex wrote:
FMF - "we will refund you the shipping if we find the pipe and silencer won't connect" Seems a pretty reasonable and straight forward response, whats...
FMF - "we will refund you the shipping if we find the pipe and silencer won't connect"

Seems a pretty reasonable and straight forward response, whats the beef?
Bingo.

End of fuckin' discussion...
EvanR127
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EvanR127 11/14/2011 5:11pm
11/14/2011 5:11pm Edited Date/Time 11/14/2011 5:12pm
mxtech1 wrote:
Put yourself in FMF's shoes... your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control...
Put yourself in FMF's shoes...

your jig-made, CNC bent pipe/silencer came off a strictly controlled manufacturing line that has several points of inspection and quality control. Yes, bad products CAN get shipped out, but it's rare. Don't expect them to just ship you a free product at no cost with no evidence of what you're saying is true. They probably try to get ripped for free stuff all the time.

On the other hand, a throttle cable is made by hand and uses about $3 worth of materials to make. You aren't comparing apples here with these two products.

FMF is working with you and trying to make it right, standing behind their product. What's wrong with you for insulting them for not jumping up and dropping everything for you princess.
scooter5002 wrote:
I bought a Pro Circuit silencer years ago, and it wasn't even CLOSE to fitting, although the packaging said it was the right one. Mounts were...
I bought a Pro Circuit silencer years ago, and it wasn't even CLOSE to fitting, although the packaging said it was the right one. Mounts were so off, it wasn't even remotely close. Took the whole bike and silencer to a friend of mine who's a tig welder and let him have at it. Used a die grinder to take both mounts off, position the silencer properly and use hose clamps to set the mounts properly. Tacked it, checked it, and welded it. A couple of hours and it was right. Not what I paid for, but was I going to waste time sending it back? Not likely. Had another silencer just in the last couple of years, different bike, different model. Same shit. Fuck you, Pro Circuit. Last thing I'll ever buy off you. Those guys Mitch has welding out back for 7 bucks an hour need to be paid more. Or be taught to USE the damn jig.
I bought a new PC spark arrestor off ebay. The package says its the right model but the mounts were off. The seller said no refunds so. I sold it on ebay again and lost $10....
motoracer633
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motoracer633 11/14/2011 6:10pm
11/14/2011 6:10pm
no offense to the bigger mx companies, they are running a business, but they do pay like shit. you get what you pay for...but then again every kid in the 909 wants to work for one of them?
MtnBoy
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MtnBoy 11/14/2011 6:22pm
11/14/2011 6:22pm
Pro Circuit race team parts = Bad ass

Pro Circuit exhaust parts sold to public = pieces of shit

Just my opinion...
bradmx421 11/14/2011 6:46pm
11/14/2011 6:46pm
motoracer633 wrote:
no offense to the bigger mx companies, they are running a business, but they do pay like shit. you get what you pay for...but then again...
no offense to the bigger mx companies, they are running a business, but they do pay like shit. you get what you pay for...but then again every kid in the 909 wants to work for one of them?
every kid does want to work for them....this is true.
we are actually the 951 now...not 909

and the pay is not shit, if you have a decent resume =)

but to actually get a job at a decent MX place in So Cal, you have to know your $hit.....or know someone to get you "in"
in2mx
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in2mx 11/15/2011 7:48am
11/15/2011 7:48am
yep welcome to mx companys are a pain in the ass!

Pit Row

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mumbles 11/15/2011 9:05am
11/15/2011 9:05am
I few years ago I was looking to buy a new helmet. I looked at the Bell website and they had a Mcgrath replica Moto6 on close out. I went to order it and got a call from a Bell rep the next day stating they were sorry but they didn't have any more of those Mcgrath replicas. They asked me if I would take one of the new (at that time) moto7s for the same price. I was surprised becasue the new moto7 was about $100 more. So some companies are straight up and try a take care of their customers.

I still wear Bell to this day becasue of how they took care of me back then.
dl117
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dl117 11/15/2011 9:39am
11/15/2011 9:39am
mumbles wrote:
I few years ago I was looking to buy a new helmet. I looked at the Bell website and they had a Mcgrath replica Moto6 on...
I few years ago I was looking to buy a new helmet. I looked at the Bell website and they had a Mcgrath replica Moto6 on close out. I went to order it and got a call from a Bell rep the next day stating they were sorry but they didn't have any more of those Mcgrath replicas. They asked me if I would take one of the new (at that time) moto7s for the same price. I was surprised becasue the new moto7 was about $100 more. So some companies are straight up and try a take care of their customers.

I still wear Bell to this day becasue of how they took care of me back then.
I had the same thing with No Fear.......my wife ordered my daughter some close out gear, but when the package arived at the house it was not in there, just some other stuff we ordered. I called them and was told that the stuff I ordered was no longer around. I got contacted by Jeff Surwall the next day and he happened to have the same stuff I ordered at his house that his son wore for a photo shoot and sent it to me at no charge.

That is not what I expect out of companies but it is sure nice when they treat a customer like that.
newmann
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newmann 11/15/2011 10:12am
11/15/2011 10:12am
ktm125 wrote:
[u]Motion Pro[/u] hey the throttle cable you just sent me is a hair short and I don't have any free play in the throttle response: I'll...
Motion Pro
hey the throttle cable you just sent me is a hair short and I don't have any free play in the throttle

response:

I'll make you a new cable about 3-4 mm longer and ship it to you right away at no charge

FMF
hey the pipe and silencer you just sent me are both the same diameter at the connection point

response:

we need photos
you will have to pay for return shipping
we will refund you the shipping if we find the pipe and silencer won't connect
"We need photos". I can see that as you are two thousand miles away and something sounds to be packaged wrong. A simple photo might help identify the problem so that they can have a new part ready to go for you.

"You will have to pay for shipping". Would it have actually been better for them to issue you a UPS Call Tag that would have taken 4-5 days for UPS to show up with? That's about how long it seems to take when I request one. You could look at it as they are just trying to speed things up to better serve you.

"We will refund you the shipping". Well, if it is wrong as you say it is, then what more can you ask for?

Now, if they had the bitch from Wal Mart that I had to deal with the other night answering the phone when you called, well then I can see where things went wrong.....Smile Laughing

About Motion Pro, they always get two thumbs up from me too.
mxb2
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mxb2 11/15/2011 11:06am
11/15/2011 11:06am
Troy Lee and Alpinestars customer service, top notch IMO.
pitbike502
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pitbike502 11/15/2011 1:16pm
11/15/2011 1:16pm
I like hearing good things about TLD & ONE, best group of guys going.


As far as FMF goes, that's about normal. Try being on the dealer side, having to explain that to a customer, have the product returned bc they were wrong, then not get any shipping $ from them, not fun..
KAWboy14
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KAWboy14 11/15/2011 5:25pm
11/15/2011 5:25pm
Alex wrote:
FMF - "we will refund you the shipping if we find the pipe and silencer won't connect" Seems a pretty reasonable and straight forward response, whats...
FMF - "we will refund you the shipping if we find the pipe and silencer won't connect"

Seems a pretty reasonable and straight forward response, whats the beef?
YEP!
JbCov225
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JbCov225 11/15/2011 6:20pm
11/15/2011 6:20pm
Dial calipers are your friend
lumpy790
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lumpy790 11/16/2011 10:01am
11/16/2011 10:01am
You would be surprised just how often people will try to slip one by a manufacturer.....and will tell them anything.

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