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Joined
1/1/2024
Location
Pickerington, OH, USA
Canvas MX Gear
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See the thread https://www.vitalmx.com/forums/moto-related/smx-jerseys-closed?page=1#comment-9198056.
I believe Michael Lieb is the owner who has commented there as customers are experiencing communication issues with jersey ordering.
I saw that the smx jerseys thing was down also. Pretty sure leib was running that also…. Wonder if there were some legal issues of some sort.
They're working with Terry Varner now.
😁
I'll add to that with the usual post of, ..."Just go to Liebs shop and kick his ass" 🙃
The Shop
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Luxon 4-Post Bar Mounts
$189.95 - $239.95
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I think the Beta boys wear Canvas gear.
Mitch and Benny will be at Millville this weekend and I'm sure they would be more then happy to answer fan questions about the distribution issues at Canvas.
Tough week for M. Lieb at Vital and it's only Wednesday.
Just talked with them today. I scratch my head when I see posts like this because im no one special and every single time have gotten above average customer service.
Lol. Oh man... My screen time on Vital is up 1,000,000% this week!
BP1991 - email me michael@canvasmx.com
For the record, the issues on the SMX side are completely separate from CNVS.
One common denominator...
Just sent email
Just wanted to update everyone, he called me and we got to the bottom of everything and he is going to make sure I have it sent directly to me by my house Monday this coming week. I don’t know what’s going with any the other drama (Smx, etc.), however, from a business owner perspective he made It right and to me that is all that matters. I will order from him again in the future. @Leib61 appreciate you!
Glad you got a resolution.
Just out of curiosity, how were you originally trying to get ahold of them before posting here?
Also, what actually caused the hold-up? It’d be super helpful for the rest of us to know what went wrong and how it got fixed other than getting your gear to you in the original time it was promised by.
I was trying to get a hold of them through email and Instagram. This was paralleling as well with Rival, who I originally ordered the gear from.
I don’t know exactly what the holdup was, outside of potentially emails not actually hitting people’s inboxes. However, there was some back and forth before potential failures to land in the inbox, which was confusing for me, but I’m not a tech guy.
It definitely didn’t get to me in the original time I was expecting. I originally ordered through Rival at the end of March. They did not send me a proof until the end of April. Then, after follow-up emails, I finally did receive a gear set (roughly end of May), but it was not the one I ordered and was missing my numbers on the back. Seemingly, Rival was having a communication issue (assumption). I took it upon myself to reach out to Canvas at the end of June after what I thought was good communication, and a few follow-up emails later, I lost contact again. I reached out to them directly because Rival was acting like Canvas was the issue and not them.
To be crystal clear, I will likely not use Rival again. However, after talking with Michael at Canvas and the fact that he had a new proof sent over to me in less than an hour and is throwing in an extra set of gear, which was unnecessary, he told me he will personally deliver it to FedEx by Saturday to make sure I have it in my hands by Monday. I will absolutely be ordering my next set of gear from them just for the responsiveness and him taking care of an issue that had gone on too long.
Glad you got it figured out and are happy with the outcome, I'm still just wondering why it took a post on a public forum to actually make the communication happen.
We wear their gear. If you have a kid and want the gear to not be baggy in the thighs and swallow them check our CanvasMX. Love the way it fits my son and how the color options are endless. Usually take 4-6 weeks from order til it arrives because it's all custom made.
A few years back when Masterpool was running Canvas as a privateer on the 450 Kawi, Ty was selling signed jerseys as a way to fund his racing efforts. I ordered a couple even though I'm less than 25 miles from their facility and ride there all the time.
I will say, it took around 6 weeks for them to arrive, but the Canvas gear is good quality and I have bought more gear from them since.
I did the same!
I don't remember feeling like I waited very long though.
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