Posts
666
Joined
6/9/2017
Location
Temecula, CA
US
Edited Date/Time
10/26/2020 4:48pm
Huge shoutout to ARC Levers. I pretzeled my 10 year old set and they honored their lifetime warranty with no questions asked. I was not expecting a brand new set. I’ll forever be a loyal supporter and will install them on all of my bikes. 
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Come on man....
I may be in the minority here on this but if you get ten years out of a product produced by a small business, I don’t think it’s asking much to go purchase a new set. Yeah I get it, they have a warranty. But it’s not like this happened in the first 18 months. This was after ten years of abuse.
If you like the company and by the looks of it they built a product that lasts, go ahead and purchase from them. Don’t be that guy that comes back ten years later asking to be comped on something that’s obviously lasted a long long time.
Just my opinion. Really cool they honored their warranty but a total bs move to even ask after ten years of beating the shit out of them.
Had they not honored it I wonder if you would have been on here trashing them...
/rant over
Not that I have to explain myself but I am in the process of rebuilding my 2010 CRF 250 as a project and was originally going to purchase another set of ARC levers from their site when I stumbled across their warranty. I emailed and asked if they were still honoring their warranty and they said “yes”.
For that reason, I am more than stoked because I was not expecting this outcome.
Overall, I don’t feel bad for taking advantage of their lifetime warranty program. If anything, I’ve been turned into what Peter Shankman calls, a “Zombie Loyalist”. I will do anything in my power to endorse this company and in the eyes of any company, that’s more valuable than me buying another set of levers.
Check out books by Malcolm Gladwell or Jonah Berger and you’ll quickly realize that what ARC is doing is creating loyal customers who will passionately raise brand awareness by sharing testimonies with friends, colleagues, family, etc.. When I received my levers, I immediately texted five of my closest riding buddies, created a forum post and gave them a shoutout on social media.
Not to mention that I will only purchase ARC levers for as long as I’m riding.
What if they pushed back and said well you got ten years of use out of them. I can just hear OPs voice whining about it on the phone.
This is a smart company because this was not about simply honoring their policy. This was completely bush league by OP on such a small and cheap part that OP got 10 years of use out of.
You posted because you got free product under a warranty. I didn’t see any picture when they lasted for 10 years. No. Only when you were able to take advantage of their generous warranty and get something for free. Then you posted.
That’s slimy man. Deny it. Defend it.
I’m calling it for what it is.
That’s the thing about being a keyboard warrior, you make assumptions and know nothing about the person you’re judging.
I’m a small business owner, I bend over for my customers. I endorse similar policies. “If it doesn’t fit, bring it back, no questions asked”, “if it breaks, we’ll replace it, no questions asked”, etc.. That’s what sets us apart from the big companies. Yeah, that means losing money sometimes but in the end, that’s why customers keep coming back.
Again, not the I have to explain myself to you, but I keep all my bikes in excellent shape. Although the levers that were replaced came off a 10 year old bike, it doesn’t mean that the bike was “beaten to sh**” . Gratefully, it’s not my only bike and I take great pride in taking care of my stuff.
I attached my email request to ARC. If anything it proves that ARC is an excellent company, I’ll continue to support them and when I buy a set for my Husqvarna and they bend, I’ll reach out again and send them the levers back with another $15 check.
Try the clutch perch if you don't have a hydraulic clutch. It's really good
Lifetime warranty is lifetime warranty. How dare you ask for your 10 year old set to be replaced lol.
Hinson have a lifetime warranty on their parts too but only if you have the receipt which I find a bit odd. The reason I say that, when my Snap-On ratchet broke I took it to a Snap-On guy that I didn’t know, the van pulled up near where I worked. He looked at it & said I haven’t got a new gear mechanism here, just have a new ratchet instead. Didn’t ask for a receipt or my name, just replaced it there & then.
You do realize that by ARC honoring their warranty, they just got a ton of free advertising by the OP. His one simple post of a positive situation has reached thousands of potential new customers.
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