Dealership pet peeves...

10/27/2017 9:25am
So I call my local dealer (LD) for a price on a Husky. Said he will call me back before the end of the day because at that time he is swamped.

Ok, I can understand that.

3 days later still no call. I don't know weather to give the LD another shot? Just maybe he forgot? Or just possibly they have too much money and do not want mine.


10/27/2017 9:47am Edited Date/Time 10/27/2017 10:11am
Thanks RMGSXR for your input as someone who deals with this day in and day out. I think Titan and I have the same stance in...
Thanks RMGSXR for your input as someone who deals with this day in and day out.

I think Titan and I have the same stance in that the MSRP that's set should account for a realistic margin for the dealers. Clearly it's not and the dealer's needs don't seem to be a priority for the manufacturers, and thats the sad part. Extra fees are necessary in some cases and Jabroni seems to be fine with that, I'm not but I do understand now why they are there.

So why is this problem not addressed better? New dirt bike sales are probably low on the manufacturer's priority list. Within the Powersports industry, the margins/profits probably lie more in SXS, boats, PWCs, fancy Adventure Bikes, Utility quads... and thats where the effort and importance probably lies for most of them on the corporate retail level.
1. The dealer's needs in this scenario are not the responsibility of the manufacturers. You'd be surprised how much a mfg is willing to do for a dealer if they are dealing with someone with decent business sense. There are ways to creatively improve margins. The fact is, most dealership management arent that sharp.

2. Where did I say I was fine with the junk fees? I said early on that I prefer the way dealerships like 3bros operate (flat internet price, no setup & BS). But Im not the average consumer. It's not me who is "fine with" junk fees. It's the consumer who actually demands it. Low MSRP's with junk fees added on leads to more sales & revenue. I wish that a flat no-BS rate was what the customer wanted, but it isnt. And it certainly isnt the manufacturers fault that the dealers undercut each other and wont hold to MSRP. Even if they built in the cost of shipping & setup into the MSRP do you think the dealerships would hold firm? Hell know, the dumb dealerships would still break rank.

I wish American's didnt buy pet rocks. Waste so much time on FaceBook. Make the Kardashians rich. Or any of the numerous other dumbass things our culture is known for. But you wont get far in business if you try to change the customer to your liking. Give them what they want and in this case, they want to be lured into the dealership with a low online price only to get hit with a slew of bullshit fees. Evidenced by the fact that it leads to more sales. You can call it shady but the dealer is just responding to what the consumer wants. Blame the consumer in this case. This "problem" that you feel needs to be "addressed" isnt actually a problem at all. Not for the mfg & dealer at least.

And once again, it certainly isnt a customer service issue or something the manufacturer is responsible for fixing. The mfg wants to move all their units every year. You really think RAISING the msrp to build in the cost of shipping & prep is going to result in more sales year after year for the mfg? hahaha
Titan1
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10/27/2017 10:38am
Titan1 wrote:
I can’t speak for everyone...but I’ve wondered for years why shops don’t do just what you are asking...Why couldn’t a dealership offer to revalve suspension, put...
I can’t speak for everyone...but I’ve wondered for years why shops don’t do just what you are asking...Why couldn’t a dealership offer to revalve suspension, put on a pipe, bars, etc etc (whatever a buyer wants) add it to the price and sell it that way? (Or have already modified bikes on the showroom floor with the mods priced into the sticker price...).

I think this could work for the racer...or image conscious weekend warrior.

When I bought my KX450....I spent another $2000 on parts, and $800 on suspension (to make it off road race ready)..,if I dealer could do all those mods for me and sell me the bike for the same price I could buy them myself for...I’d gladly buy the bike from them in that trim.

I pay cash for all my stuff-and I don’t recommend financing toys-but Another perk for a lot of people-and the dealer...you can’t finance $800 in suspension and $2k in parts...but I would imagine if the sticker price included those it would be possible to finance those, right? That means some cash strapped folks could get that decked out bike they want but would never have the cash to buy-and the dealer gets to sell $2800 in parts that they wouldn’t have otherwise sold because the buyer didn’t have the money for. So dealer gets to make some money on the parts-cost plus 10% or whatever-make money on the bike, money on the financing...and the buyer gets to roll it all into his loan and hopefully get all that for what he could have got it all for if He would have purchased them himself.

I like it! Not everyone would though....but I’d probably recommend letting the customer customize the bike-at least serious riders as they have their preferred parts...casual riders would probably be okay buying a bike you modded for them.

Another perk for the dealer...this muddies the water when buyers shop around...yes sir, that bike from the other dealer is $800 cheaper...but does it have an fmf pipe, pro taper bars and revalved suspension set up for your weight and riding? It doesn’t? Well that explains why it’s cheaper. you seem like a good enough rider to care about riding a bike set up to your how you like and would probably end up doing those same mods anyway, right? Okay, you’ll like this then, those same things wil cost you $850 from Motorsport and the time it will take to install them...so really, we are saving you $50, and You can finance all of them so you don’t have any money out of pocket: Should I get the paperwork started?

Dealer gets to sell the bike and make money on the parts.

And if they don’t care about that...we’ll then this bike down here will be more to your liking, it’s completely stock and we can get it to you for the same price as that other dealer.
billyg371 wrote:
I currently run a parts and service department and a fairly new dealer in NC (2 years old) I also handle all the motocross bike sales...
I currently run a parts and service department and a fairly new dealer in NC (2 years old) I also handle all the motocross bike sales. I personally have done what you stated above besides have suspension revalved. Sold three 450s and one 250 last summer with a bunch of accessories on them. Normal stuff bars, levers, exhaust, some cool billet stuff and usually graphics of the customers choosing. Customer gets parts on the bike already for a discount cheaper than they can buy online (not ebay pricing on used parts) and they pay no labor to put them on. So we have bike price (not msrp) + parts + tax and thats it. Seemed to work out great or like you said they could also just purchase a stock bike. Im currently working on building up an 18 YZ450F and a 18 Honda CRF450R. The main thing about the accessories that catches the customers eye is they dont have to come out of pocket $1000 or whatever for parts they were already going to put on after they purchase the bike. A lot of people are financing bikes now a days. When you put all those parts on there it usually bumps a payment 10-20 dollars depending on how much we do. I deal with all sorts of these issues on a daily basis but I do my best to keep all common moto parts in stock no matter what the color of the bike is. We only sell Yamaha and Honda here, but if you need a air filter or sprocket for your Kawi Ive got it. You can't please everyone but I do my best to help out a fellow moto guy.
Impossible...Jabroni says custom bikes don’t sell. Lol

I think there would be a huge market if the dealer would let the buyer customize the bike to their choosing and include it all in the price...just like buying a car...you can pick and choose what options you want...put some decent marketing behind it, train salesmen on how to sale it...make money on the bike, move a ton of parts inventory (which may decrease your cost on parts), make money on the parts, make money on the financing...muddy the water for price conscious shoppers allowing the dealer to build in a bit more margin, and still win sales. I’m glad it’s worked for you! And great job thinking outside the box!
Titan1
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10/27/2017 10:40am
Indy mxer wrote:
My dad and now my brother have run a successful multi line dealership since 1974. I agree with most of your points, but I totally disagree...
My dad and now my brother have run a successful multi line dealership since 1974.
I agree with most of your points, but I totally disagree with the add on fees.

$500 for set up is robbery. No way that should be there. Setting up the bike is part of the cost of doing business.
And some of the other fees I've seen some dealers charge are bullshit as well.



My brother still does it old school, and does quite well. Price, plus tax and a $30 doc fee. They don't give bikes or SxS's away and they're not always the cheapest, but they do have to compete. They concentrate on service, parts and accessories. All the parts and sales staff ride.

But they do lose some sales on price.



Robbery or not, why wouldn't you charge it if there are plenty willing to pay it? There's another area of competition that you didn't list that...
Robbery or not, why wouldn't you charge it if there are plenty willing to pay it?

There's another area of competition that you didn't list that doesnt force a dealer to compete on price. It's an area that most dealerships struggle in big time.
And now you know why dealers charge junk fees...because consumers are willing to pay them, end of story.

The Shop

10/27/2017 10:54am
Titan1 wrote:
Impossible...Jabroni says custom bikes don’t sell. Lol I think there would be a huge market if the dealer would let the buyer customize the bike to...
Impossible...Jabroni says custom bikes don’t sell. Lol

I think there would be a huge market if the dealer would let the buyer customize the bike to their choosing and include it all in the price...just like buying a car...you can pick and choose what options you want...put some decent marketing behind it, train salesmen on how to sale it...make money on the bike, move a ton of parts inventory (which may decrease your cost on parts), make money on the parts, make money on the financing...muddy the water for price conscious shoppers allowing the dealer to build in a bit more margin, and still win sales. I’m glad it’s worked for you! And great job thinking outside the box!
Dude, he sold 4 bikes that way. That aint shit.

And BETA already offers what you are advocating for. It's their niche, because it is a niche market.

How many BETA's you got in your garage? That's what I thought.
10/27/2017 10:59am Edited Date/Time 10/27/2017 10:59am
Titan1 wrote:
And now you know why dealers charge junk fees...because consumers are willing to pay them, end of story.
*want to pay them

The American consumer doesnt respond as well to flat honest all-inclusive pricing. But Ive already said that 15x over. And you still refuse to accept it. Your personal disdain for dealerships is clouding your judgement here and causing you to have a very amateurish opinion on the sociology/economics of this topic.
KDXGarage
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10/27/2017 11:23am
May I ask why you are so strongly engaged in this thread?
10/27/2017 11:24am
KDXGarage wrote:
May I ask why you are so strongly engaged in this thread?
Because I started this thread.

Next question.

KDXGarage
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10/27/2017 11:32am
Ah, yes. "Im doing a bit of a research project."

I did not assume that you were doing a bit of a research project on just how many people you can try to browbeat and belittle. I see now that it is the main point for you. Congratulations. You have indeed succeeded on your goal.
Titan1
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10/27/2017 11:35am
Titan1 wrote:
Impossible...Jabroni says custom bikes don’t sell. Lol I think there would be a huge market if the dealer would let the buyer customize the bike to...
Impossible...Jabroni says custom bikes don’t sell. Lol

I think there would be a huge market if the dealer would let the buyer customize the bike to their choosing and include it all in the price...just like buying a car...you can pick and choose what options you want...put some decent marketing behind it, train salesmen on how to sale it...make money on the bike, move a ton of parts inventory (which may decrease your cost on parts), make money on the parts, make money on the financing...muddy the water for price conscious shoppers allowing the dealer to build in a bit more margin, and still win sales. I’m glad it’s worked for you! And great job thinking outside the box!
Dude, he sold 4 bikes that way. That aint shit. And BETA already offers what you are advocating for. It's their niche, because it is a...
Dude, he sold 4 bikes that way. That aint shit.

And BETA already offers what you are advocating for. It's their niche, because it is a niche market.

How many BETA's you got in your garage? That's what I thought.
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out 10 and only sold 4, you'd have a point...if he built out 4 and sold all 4 of them, then maybe he's onto something, yes?

And BETA is a niche/boutique brand in and of itself...but their presence at the races are growing. And the guys I race with that bought them didn't buy the "base" model...everyone of them purchased the full race model-and willing and gladly paid extra for the upgrades.
Titan1
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10/27/2017 11:41am
Titan1 wrote:
And now you know why dealers charge junk fees...because consumers are willing to pay them, end of story.
*want to pay them The American consumer doesnt respond as well to flat honest all-inclusive pricing. But Ive already said that 15x over. And you still...
*want to pay them

The American consumer doesnt respond as well to flat honest all-inclusive pricing. But Ive already said that 15x over. And you still refuse to accept it. Your personal disdain for dealerships is clouding your judgement here and causing you to have a very amateurish opinion on the sociology/economics of this topic.
Originally you said "there are plenty WILLING to pay it"...Now you say they "want" to pay it? Which is it?

I get it, you like to advertise the low MSRP, and then pull the bait and switch at the closing table and add the junk fees, and have convinced yourself that's what the consumer "wants", and have justified you're doing that in your mind.

Look, its you're right as a business owner to sell your product for as much as you possibly can-and I wish you well at that, and don't fault you for it-and if the bait and switch model gets more customers in the door, and your customers are "willing" to pay the junk fees, and don't walk out at the bait and switch (as I would), then I congratulate you on your success and doing what it takes to make a living.

Personally...I only shop OTD pricing...maybe I'm not the typical "american consumer"...but all I care about is OTD price, so I wouldn't respond well to your model, if others do, well, thats their thing.
billyg371
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10/27/2017 11:42am
Titan1 wrote:
Impossible...Jabroni says custom bikes don’t sell. Lol I think there would be a huge market if the dealer would let the buyer customize the bike to...
Impossible...Jabroni says custom bikes don’t sell. Lol

I think there would be a huge market if the dealer would let the buyer customize the bike to their choosing and include it all in the price...just like buying a car...you can pick and choose what options you want...put some decent marketing behind it, train salesmen on how to sale it...make money on the bike, move a ton of parts inventory (which may decrease your cost on parts), make money on the parts, make money on the financing...muddy the water for price conscious shoppers allowing the dealer to build in a bit more margin, and still win sales. I’m glad it’s worked for you! And great job thinking outside the box!
Dude, he sold 4 bikes that way. That aint shit. And BETA already offers what you are advocating for. It's their niche, because it is a...
Dude, he sold 4 bikes that way. That aint shit.

And BETA already offers what you are advocating for. It's their niche, because it is a niche market.

How many BETA's you got in your garage? That's what I thought.
That aint shit? We hardly sold 3 dirtbikes all year before i started here. Its pretty good for a dealer who doesnt really sell a lot of moto bikes. Now we do because you have someone actually interested in it that works here. Just something different that hardly anyone does. I dress sxs and atvs every day and they are always the first to go. Also at the time of those bikes being built up and sold there was also a stock bike that sat right next to each of those. People always went for the one that had the cool stuff on it because that means they dont have to put all of that stuff on.

Hey whatever works for your area and dealer. Worked for me so why not keep doing it.
10/27/2017 11:43am
Titan1 wrote:
Originally you said "there are plenty WILLING to pay it"...Now you say they "want" to pay it? Which is it? I get it, you like to...
Originally you said "there are plenty WILLING to pay it"...Now you say they "want" to pay it? Which is it?

I get it, you like to advertise the low MSRP, and then pull the bait and switch at the closing table and add the junk fees, and have convinced yourself that's what the consumer "wants", and have justified you're doing that in your mind.

Look, its you're right as a business owner to sell your product for as much as you possibly can-and I wish you well at that, and don't fault you for it-and if the bait and switch model gets more customers in the door, and your customers are "willing" to pay the junk fees, and don't walk out at the bait and switch (as I would), then I congratulate you on your success and doing what it takes to make a living.

Personally...I only shop OTD pricing...maybe I'm not the typical "american consumer"...but all I care about is OTD price, so I wouldn't respond well to your model, if others do, well, thats their thing.
Finally. You get it.
rmgsxr
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10/27/2017 11:43am
Jabroni your name isn't by any chance Sam is it?
early
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10/27/2017 11:44am
Jabroni,
So what is this research project all about? Collecting user names of people that dont agree with you?
10/27/2017 11:46am
billyg371 wrote:
That aint shit? We hardly sold 3 dirtbikes all year before i started here. Its pretty good for a dealer who doesnt really sell a lot...
That aint shit? We hardly sold 3 dirtbikes all year before i started here. Its pretty good for a dealer who doesnt really sell a lot of moto bikes. Now we do because you have someone actually interested in it that works here. Just something different that hardly anyone does. I dress sxs and atvs every day and they are always the first to go. Also at the time of those bikes being built up and sold there was also a stock bike that sat right next to each of those. People always went for the one that had the cool stuff on it because that means they dont have to put all of that stuff on.

Hey whatever works for your area and dealer. Worked for me so why not keep doing it.
Im gonna venture out and assume that YOU are the reason for more bikes being sold. YOU are a good salesman and a you're taking care of the customer in subtle ways via your enthusiasm for your job.

Your approach for selling custom bikes may seem like it's getting them sold, and maybe it is. But it's not something that works at scale. Because the bikes dont sell themselves.

You're giving that pipe you put on the bike way too much credit and really selling yourself short.
10/27/2017 11:49am Edited Date/Time 10/27/2017 11:56am
Titan1 wrote:
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out...
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out 10 and only sold 4, you'd have a point...if he built out 4 and sold all 4 of them, then maybe he's onto something, yes?

And BETA is a niche/boutique brand in and of itself...but their presence at the races are growing. And the guys I race with that bought them didn't buy the "base" model...everyone of them purchased the full race model-and willing and gladly paid extra for the upgrades.
BETA is catering to the racer. Marketing to the racer. And it's resulting in sales to the racer. But you have to understand that the racer is such a limited market.

Unfortunately, the racer isnt the average consumer. They've become niche. Even if the product being sold is meant for racing.

It's no different for sport bikes. Most will never see the track. Even bikes like my MV Agusta that were built for the track. It's basically a garage ornament.
SoCalMX70
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10/27/2017 11:53am
KDXGarage wrote:
Ah, yes. "Im doing a bit of a research project." I did not assume that you were doing a bit of a research project on just...
Ah, yes. "Im doing a bit of a research project."

I did not assume that you were doing a bit of a research project on just how many people you can try to browbeat and belittle. I see now that it is the main point for you. Congratulations. You have indeed succeeded on your goal.
+1.

Asks for opinions in the name of research. Proceeds to engage aggressively and influence the conversation. Good job, "research" tainted.
10/27/2017 11:54am
early wrote:
Jabroni,
So what is this research project all about? Collecting user names of people that dont agree with you?
Yes. And reporting them to Homeland Security. You got me.

Im looking for a list of common complaints that consumers have that dealerships are oblivious to.. That's all.


Lots of the complaints are fixable. Some of them are not even customer service related. Thus why the debates start. And since Im a firm believer in the Socratic Method I dont mind putting things to the test. Im looking to be proven wrong so I can do better. Unfortunately the counter arguments are pretty weak.
Titan1
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10/27/2017 11:56am
Titan1 wrote:
Impossible...Jabroni says custom bikes don’t sell. Lol I think there would be a huge market if the dealer would let the buyer customize the bike to...
Impossible...Jabroni says custom bikes don’t sell. Lol

I think there would be a huge market if the dealer would let the buyer customize the bike to their choosing and include it all in the price...just like buying a car...you can pick and choose what options you want...put some decent marketing behind it, train salesmen on how to sale it...make money on the bike, move a ton of parts inventory (which may decrease your cost on parts), make money on the parts, make money on the financing...muddy the water for price conscious shoppers allowing the dealer to build in a bit more margin, and still win sales. I’m glad it’s worked for you! And great job thinking outside the box!
Dude, he sold 4 bikes that way. That aint shit. And BETA already offers what you are advocating for. It's their niche, because it is a...
Dude, he sold 4 bikes that way. That aint shit.

And BETA already offers what you are advocating for. It's their niche, because it is a niche market.

How many BETA's you got in your garage? That's what I thought.
billyg371 wrote:
That aint shit? We hardly sold 3 dirtbikes all year before i started here. Its pretty good for a dealer who doesnt really sell a lot...
That aint shit? We hardly sold 3 dirtbikes all year before i started here. Its pretty good for a dealer who doesnt really sell a lot of moto bikes. Now we do because you have someone actually interested in it that works here. Just something different that hardly anyone does. I dress sxs and atvs every day and they are always the first to go. Also at the time of those bikes being built up and sold there was also a stock bike that sat right next to each of those. People always went for the one that had the cool stuff on it because that means they dont have to put all of that stuff on.

Hey whatever works for your area and dealer. Worked for me so why not keep doing it.
This is the kind of thinking that most dealerships are lacking, in my experience with dealerships anyway. Good for you!
Motodork
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10/27/2017 11:58am
Titan1 wrote:
I don’t charge origination fees or make people come to my office either...I send the notary to their home as well. (Never mind I have lower...
I don’t charge origination fees or make people come to my office either...I send the notary to their home as well. (Never mind I have lower rates than quicken). I have to if I want to compete.
Classic, a mortgage guy is complaining about a salesman making a commission, just classic. Not sure how long you have been in the field but the Mortgage and Real Estate industry lives off of commissions. Also they are considered the worst customers on the planet, one of my best friends is a Mortgage guy and he is a jack hole customer and I tell him that all the time. Do dealers a favor and stay away, they will love you for it. Have fun with your bashing of commission sales guys why you sit there and justify to yourself how you have earned your commission because of all the work you have done, because the loan I can get from you is different than the next guys, give me a fucking break. What a hypocrite.
10/27/2017 11:59am
SoCalMX70 wrote:
+1.

Asks for opinions in the name of research. Proceeds to engage aggressively and influence the conversation. Good job, "research" tainted.
If Im Pepsi. And Im asking for ways to make the soda better tasting. And half the complaints are that Shell stations dont carry 3 gallon jugs. One has nothing to do with the other. Am I not supposed to steer the conversation back to it's original intent?
10/27/2017 12:01pm
Titan1 wrote:
I don’t charge origination fees or make people come to my office either...I send the notary to their home as well. (Never mind I have lower...
I don’t charge origination fees or make people come to my office either...I send the notary to their home as well. (Never mind I have lower rates than quicken). I have to if I want to compete.
Motodork wrote:
Classic, a mortgage guy is complaining about a salesman making a commission, just classic. Not sure how long you have been in the field but the...
Classic, a mortgage guy is complaining about a salesman making a commission, just classic. Not sure how long you have been in the field but the Mortgage and Real Estate industry lives off of commissions. Also they are considered the worst customers on the planet, one of my best friends is a Mortgage guy and he is a jack hole customer and I tell him that all the time. Do dealers a favor and stay away, they will love you for it. Have fun with your bashing of commission sales guys why you sit there and justify to yourself how you have earned your commission because of all the work you have done, because the loan I can get from you is different than the next guys, give me a fucking break. What a hypocrite.
Mic drop.
Titan1
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10/27/2017 12:02pm
Titan1 wrote:
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out...
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out 10 and only sold 4, you'd have a point...if he built out 4 and sold all 4 of them, then maybe he's onto something, yes?

And BETA is a niche/boutique brand in and of itself...but their presence at the races are growing. And the guys I race with that bought them didn't buy the "base" model...everyone of them purchased the full race model-and willing and gladly paid extra for the upgrades.
BETA is catering to the racer. Marketing to the racer. And it's resulting in sales to the racer. But you have to understand that the racer...
BETA is catering to the racer. Marketing to the racer. And it's resulting in sales to the racer. But you have to understand that the racer is such a limited market.

Unfortunately, the racer isnt the average consumer. They've become niche. Even if the product being sold is meant for racing.

It's no different for sport bikes. Most will never see the track. Even bikes like my MV Agusta that were built for the track. It's basically a garage ornament.
Nobody suggested every bike on the showroom floor be modified...just having at as an option, for the racer or for the image conscious millennial who isn't afraid to make payments on a toy for 6 years, and will like the idea of having a modified bike and not having to pay out of pocket for the modifications.

Do you know how many bikes I see with pipes, aftermarket bars, graphics, etc. etc. out in the desert leaned up against a toyhauler with no numbers on them (so they aren't racers)? Tons of them! You're short sighted if you think only racers care about a modded bike.

Many people don't mod a bike because they just plain don't have the cash to do it...but if the mods could be financed with the purchase, well, why not?
Titan1
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10/27/2017 12:07pm
Motodork wrote:
Classic, a mortgage guy is complaining about a salesman making a commission, just classic. Not sure how long you have been in the field but the...
Classic, a mortgage guy is complaining about a salesman making a commission, just classic. Not sure how long you have been in the field but the Mortgage and Real Estate industry lives off of commissions. Also they are considered the worst customers on the planet, one of my best friends is a Mortgage guy and he is a jack hole customer and I tell him that all the time. Do dealers a favor and stay away, they will love you for it. Have fun with your bashing of commission sales guys why you sit there and justify to yourself how you have earned your commission because of all the work you have done, because the loan I can get from you is different than the next guys, give me a fucking break. What a hypocrite.
LOL...did you even read the thread?

Where do you get that I have issues with commission sales? Where have I bashed anyone for making a commission? I have no issue with anyone making a commission...as I said a few posts above yours Jabroni has every right to make as much money as he can.

You're post is irrelevant and not even remotely related to the discussion.

My issue is with dealers that expect people to pay more to "support the industry", or because "they are local" or for "sentimental reasons"...and then try and make people feel guilty when they don't support them...it has nothing to do with making commissions...
Titan1
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Lehi, UT, USA
10/27/2017 12:12pm
SoCalMX70 wrote:
+1.

Asks for opinions in the name of research. Proceeds to engage aggressively and influence the conversation. Good job, "research" tainted.
If Im Pepsi. And Im asking for ways to make the soda better tasting. And half the complaints are that Shell stations dont carry 3 gallon...
If Im Pepsi. And Im asking for ways to make the soda better tasting. And half the complaints are that Shell stations dont carry 3 gallon jugs. One has nothing to do with the other. Am I not supposed to steer the conversation back to it's original intent?
Bro...junk fees are the main complaint with dealers...and you've spent 8 pages trying to argue why they are "necessary" and that customers "want" to pay them. If you don't want to hear our pet peeves why did you ask?

Its like if you are pepsi and ask what you can do to make the product taste better...and someone says its to sweet...then you argue why it has to be that sweet, and that consumers want it that way, and thats the only way people will buy it, and having that sweet is the only way to get people in the store. See?
10/27/2017 12:12pm
Titan1 wrote:
Nobody suggested every bike on the showroom floor be modified...just having at as an option, for the racer or for the image conscious millennial who isn't...
Nobody suggested every bike on the showroom floor be modified...just having at as an option, for the racer or for the image conscious millennial who isn't afraid to make payments on a toy for 6 years, and will like the idea of having a modified bike and not having to pay out of pocket for the modifications.

Do you know how many bikes I see with pipes, aftermarket bars, graphics, etc. etc. out in the desert leaned up against a toyhauler with no numbers on them (so they aren't racers)? Tons of them! You're short sighted if you think only racers care about a modded bike.

Many people don't mod a bike because they just plain don't have the cash to do it...but if the mods could be financed with the purchase, well, why not?
Why not? Ask the consumer. Trust me, if it worked at scale it'd be done more. You're not thinking outside the box. You're rehashing something that has already been proven to not work.

A person is already spending $9000 on a bike. There is something to be said about trying to sell that same person another $2000 worth of goodies after the salesman just got done telling the consumer how good the new OEM suspension is and how much more power the new OEM engine produces with a stock pipe.

You see it as adding value, but it also devalues the OEM product and makes the consumer ask why are they paying $9000 for a product that needs improvements.

Motodork
Posts
545
Joined
8/16/2006
Location
Carlsbad, CA, USA
10/27/2017 12:18pm
Titan1 wrote:
LOL...did you even read the thread? Where do you get that I have issues with commission sales? Where have I bashed anyone for making a commission...
LOL...did you even read the thread?

Where do you get that I have issues with commission sales? Where have I bashed anyone for making a commission? I have no issue with anyone making a commission...as I said a few posts above yours Jabroni has every right to make as much money as he can.

You're post is irrelevant and not even remotely related to the discussion.

My issue is with dealers that expect people to pay more to "support the industry", or because "they are local" or for "sentimental reasons"...and then try and make people feel guilty when they don't support them...it has nothing to do with making commissions...
So you have never made a friend, family member or previous customer feel bad for just going with Quicken without giving you a call first? You have said many times in this thread that all bikes are the same and all you care about is the lowest price and service means nothing, and when you want to buy for nothing the sales guy isn't making a commission so yes you had said several times that you don't want someone to make a fair paycheck. The mortgage industry lives off of "I can give you better service and do a better job than the next guy", and if you get a grape that hasn't shopped you and you know isn't going to you charge him a little more to make a higher commission.
10/27/2017 12:19pm Edited Date/Time 10/27/2017 12:43pm
Titan1 wrote:
Bro...junk fees are the main complaint with dealers...and you've spent 8 pages trying to argue why they are "necessary" and that customers "want" to pay them...
Bro...junk fees are the main complaint with dealers...and you've spent 8 pages trying to argue why they are "necessary" and that customers "want" to pay them. If you don't want to hear our pet peeves why did you ask?

Its like if you are pepsi and ask what you can do to make the product taste better...and someone says its to sweet...then you argue why it has to be that sweet, and that consumers want it that way, and thats the only way people will buy it, and having that sweet is the only way to get people in the store. See?
Read my original post. I clearly state that Im looking for things that can easily be fixed by dealers. There have been plenty of suggestions that fit that description.

When the topic of pricing came up I quickly explained why it's not a customer service related issue and why it will not change. Many are having a hard time accepting that reality.

Changing proven marketing/sales techniques so dealers can cater to only a small percentage of buyers and hurt big picture sales/revenue are not viable suggestions. Exactly like the Pepsi example. Most people want it sweet. So dont bother trying to get Pepsi to change something that would kill the product. Move on to other complaints that are actually fixable. It's not Pepsi's job to tell people what is sweet enough. They let the consumer decide and react accordingly.
billyg371
Posts
124
Joined
11/6/2011
Location
Morehead City, NC, USA
10/27/2017 12:30pm
Titan1 wrote:
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out...
He sold 4 bikes...I guess we'd have to know how many he built out to know if it works or not, no? If he built out 10 and only sold 4, you'd have a point...if he built out 4 and sold all 4 of them, then maybe he's onto something, yes?

And BETA is a niche/boutique brand in and of itself...but their presence at the races are growing. And the guys I race with that bought them didn't buy the "base" model...everyone of them purchased the full race model-and willing and gladly paid extra for the upgrades.
For the record I built 4 and 4 sold. If you want a stock bike I have those too. Just something different thats all. Plus they look cool when they're sitting on a nice stand!

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