6D Helmets Customer Service :-)

swtwtwtw
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swtwtwtw
Edited Date/Time 10/26/2015 8:16am
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott from 6D called and gave us the report back on the helmet: Unrepairable, as the outer shell was cracked, ouch!
After going over the damage with us, 6D offered to sell us, from their overstock of 2014-15 Helmets, a new helmet at a big discount. What a relief.
They are sure making it hard to shop elsewhere for head protection. I am sold.
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IWreckALot
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IWreckALot 10/23/2015 5:34am
10/23/2015 5:34am
swtwtwtw wrote:
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott...
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott from 6D called and gave us the report back on the helmet: Unrepairable, as the outer shell was cracked, ouch!
After going over the damage with us, 6D offered to sell us, from their overstock of 2014-15 Helmets, a new helmet at a big discount. What a relief.
They are sure making it hard to shop elsewhere for head protection. I am sold.
I hope they keep this customer service up. I like hearing of companies that do their customers right.
752dad
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752dad 10/23/2015 6:26am
10/23/2015 6:26am
First class group at 6D
They have raised the bar in safety for sure

KC
FLmxer
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FLmxer 10/23/2015 6:30am
10/23/2015 6:30am
I know I feel safer in mine. Have not tested it except a small tip over but when my head hit the ground although not hard it felt like it was better than my other brands upon ground impact.
Privateerconnection hooked me up with the very best deal I could ask for.
PFitzG38
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PFitzG38 10/23/2015 7:55am
10/23/2015 7:55am Edited Date/Time 10/23/2015 7:56am
There are so may reasons to choose this helmet, it really is a .........no brainer

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752dad
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752dad 10/23/2015 8:37am
10/23/2015 8:37am
swtwtwtw wrote:
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott...
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott from 6D called and gave us the report back on the helmet: Unrepairable, as the outer shell was cracked, ouch!
After going over the damage with us, 6D offered to sell us, from their overstock of 2014-15 Helmets, a new helmet at a big discount. What a relief.
They are sure making it hard to shop elsewhere for head protection. I am sold.
How did the rider fare after destroying the helmet?
Falcon
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Falcon 10/23/2015 11:10am
10/23/2015 11:10am
PFitzG38 wrote:
There are so may reasons to choose this helmet, it really is a .........no brainer
I see what you did there.

Cool dudes over at 6D.
Rumple 4 skin 10/23/2015 11:18am
10/23/2015 11:18am Edited Date/Time 10/23/2015 11:30am
swtwtwtw wrote:
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott...
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott from 6D called and gave us the report back on the helmet: Unrepairable, as the outer shell was cracked, ouch!
After going over the damage with us, 6D offered to sell us, from their overstock of 2014-15 Helmets, a new helmet at a big discount. What a relief.
They are sure making it hard to shop elsewhere for head protection. I am sold.
752dad wrote:
How did the rider fare after destroying the helmet?
they do have excellent customer service
mxb2
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mxb2 10/23/2015 12:42pm
10/23/2015 12:42pm
Nothing but good things to say about 6d and scott
ridge
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ridge 10/23/2015 3:15pm
10/23/2015 3:15pm
You guys know how I feel about 6D! They are a small company who work really hard, and go above and beyond to provide for their customers.
swtwtwtw
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swtwtwtw 10/23/2015 9:29pm
10/23/2015 9:29pm
swtwtwtw wrote:
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott...
...another positive experience for us to report. We sent a crash damaged helmet to 6D for inspection and possible repair last Friday. Wednesday (this week) Scott from 6D called and gave us the report back on the helmet: Unrepairable, as the outer shell was cracked, ouch!
After going over the damage with us, 6D offered to sell us, from their overstock of 2014-15 Helmets, a new helmet at a big discount. What a relief.
They are sure making it hard to shop elsewhere for head protection. I am sold.
752dad wrote:
How did the rider fare after destroying the helmet?
He was unconscious for a bit over 6 minutes. He was transported to the trauma center, scans done and was checked out with a concussion, no bleeding etc, some muscle tears and no broken bones. He is recovering well and I am so thankful that we were able to get this helmet for him, as having witness the crash I am not to confident that his standard helmet would have been sufficient. I believe that this would have been a life threatening incident.

Trace, the rider, is one tough dude. Just got out of the Marines and is contagiously happy, especially about riding. :-)
Crush
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Crush 10/23/2015 10:53pm
10/23/2015 10:53pm
Wow. Glad to hear he's alright, sounds like a good one for sure.
752dad
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752dad 10/26/2015 8:16am
10/26/2015 8:16am
Yikes
Get well soon Trace.

KC

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