Dealers dont cater to racers

Blake
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2934
Joined
9/11/2009
Location
USA
Edited Date/Time 1/27/2012 12:40am
Break a part on Sunday, cant order till Tuesday and hope you get it by next weekend?

WTF? That sends someone right to the net...........and people wonder why the local dealers are hurting.
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mag23
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748
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Location
Lincoln, CA, USA
12/13/2010 9:00am
maybe you can order it from the dealers website? Order it Tuesday morning, ask for overnight shipping, have it Wednesday, and flirt with the cute cashier when you pick it up... I hear what you're saying though...
zookrider62!
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6825
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12/22/2008
Location
Plano, TX, USA
12/13/2010 9:00am
my dealers usually get parts in the next day, maybe your dealership just sucks
tyler durden
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376
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10/2/2010
Location
Dallas, TX, USA
12/13/2010 9:01am Edited Date/Time 12/13/2010 9:05am
wait. hold on.



1) even if you ordered on the net, you still wouldn't receive the part faster.



2) most dealers that close on Mondays (AS THEY SHOULD) are the ones that are run by enthusiasts. They are out riding sunday thru monday JUST LIKE YOU.

That means, they are more fun & less painful to deal with; most truly share your passion.

They generally have better prices because they are in the business for the right reasons and they are more knowledgeable than the volume high-turnover car-dealer shops so chances are the part you ordered will actually be the one you receive.

The ones that open on Mondays are the ones trying to be car dealers by going after every last dollar.





And besides, Ask any Racer. Any real Racer. Racers buy spare parts in advance

Blake
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2934
Joined
9/11/2009
Location
USA
12/13/2010 9:05am
wait. hold on. 1) even if you ordered on the net, you still wouldn't receive the part faster. 2) most dealers that close on Mondays (AS...
wait. hold on.



1) even if you ordered on the net, you still wouldn't receive the part faster.



2) most dealers that close on Mondays (AS THEY SHOULD) are the ones that are run by enthusiasts. They are out riding sunday thru monday JUST LIKE YOU.

That means, they are more fun & less painful to deal with; most truly share your passion.

They generally have better prices because they are in the business for the right reasons and they are more knowledgeable than the volume high-turnover car-dealer shops so chances are the part you ordered will actually be the one you receive.

The ones that open on Mondays are the ones trying to be car dealers by going after every last dollar.





And besides, Ask any Racer. Any real Racer. Racers buy spare parts in advance

You must have more spare parts than a factory team.

Im sure most non factory guys have a spare gas tank in their gear bag.

The Shop

bt260
Posts
200
Joined
10/30/2008
Location
Locke, NY, USA
12/13/2010 9:30am
I've spent more than ten years working the parts counter in various motorcycle dealerships and have almost 20 years experience in parts deptartments of various types of machinery. I can and will tell you a lot of the people working in those places are only casual fans of motorcycles and usually have at least some malcontent for aspects of the sport that differ from their own personal interest. Very few people seem to be all around motorcycle enthusiasts. The dirt bike kid that thinks only pussies ride street and the sportbike nazi that thinks all dirtbike guys are dirtbags. And both of them hating on the sport-touring crowd and cruiser guys. Closed Mondays is a tough gig, makes it a real pain in the ass to be sure your parts are going to arrive in time for you to install them and be on the road to the next race on time. It's about 50/50 around here (central NY) with some being closed Mondays and some being closed Wednesdays. Most of the ones I've worked at were open 6 days a week, but at least one of them is now closed Wednesdays, the economy no doubt to blame. The mail order places tend to stock more and can have it to your dour in a few days time in most cases. That said, I still try to buy my stuff local, but damn, it's getting harder and harder to tolerate the dickhead behind the counter always thinking he's the most bad ass parts guy to ever sell bike peices for a living and that no customer could ever know what he knows, because, hell, he's been doing it almost 2 whole years!

Sorry about the rant. Not all places are this bad, but very few actually have me enjoying my trip to the dealership. And I'm not even going to get into the pricing debate, where I can buy online and save a hundred bucks for the exact same shit even when factoring in my discount at the shop...
tyler durden
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Location
Dallas, TX, USA
12/13/2010 9:38am
a gastank?

you don't ride a KTM do you?
12/13/2010 9:42am
if your in cali, u should shop with me @ langston motorsports. we cater to racers, and carry alot of higher end components in stock
CamP
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6826
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8/16/2006
Location
Colleyville, TX, USA
12/13/2010 9:42am Edited Date/Time 12/13/2010 9:44am
When I order OEM Suzuki or Honda parts from my local dealers on Tuesday, I almost always have them in my hands by Friday. I usually get aftermarket junk/parts from my dealers the next day.
RNagy052
Posts
768
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4/1/2008
Location
Bryceville, FL, USA
12/13/2010 10:25am
I found a dealer that takes care of MX racers nearby and that is Beach Blvd Motorsports in Jacksonville. If I break something at the track on Sunday, go into their shop on Monday, and they do not have it in stock, they order it right then.

If the part is at the local warehouse I get it the next day, if it is at the other warehouse then it takes 2 – 3 days. They are also open on Monday, so I do not have to wait until Tuesday to order the part
.
Bottom line, anytime I have needed a part for my bike, they have gotten it for me by Thursday afternoon at the latest.
hammar81
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5
Joined
12/19/2006
Location
Shawnee Mission, KS, USA
12/13/2010 10:54am
Being a parts guy for the last 6 years at the local Suzuki shop, I know first hand how hard it is to compete with the internet anymore. I try to cater to everyone who rides, mx, street, atv, cruiser crowds and touring. Its way too hard to stock everything that every crowd wants or needs. At the same time, I try my hardest to match internet prices and to be an overall nice guy with a smile on my face behind the counter willing to spend sometime bench racing, regardless of what sport you are into. Its even harder being a single line dealership, but I work my butt off on getting parts in by Wednesday or Thursday for the anybody, not just racers.
bt260
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Location
Locke, NY, USA
12/13/2010 11:31am
hammar81 wrote:
Being a parts guy for the last 6 years at the local Suzuki shop, I know first hand how hard it is to compete with the...
Being a parts guy for the last 6 years at the local Suzuki shop, I know first hand how hard it is to compete with the internet anymore. I try to cater to everyone who rides, mx, street, atv, cruiser crowds and touring. Its way too hard to stock everything that every crowd wants or needs. At the same time, I try my hardest to match internet prices and to be an overall nice guy with a smile on my face behind the counter willing to spend sometime bench racing, regardless of what sport you are into. Its even harder being a single line dealership, but I work my butt off on getting parts in by Wednesday or Thursday for the anybody, not just racers.
I didn't nor did I intend to say every parts guy is worthless. I currently sell construction equipment parts(much better pay), but still bust my ass to help out everyone that calls or walks in the door. And even in this business, everyone is price shopping, we all do it. And trust me, I understand all too well the whole price point thing and still managing to make a profit. It's tough to compete with mail order/internet sales. But if you're going to have some jerk at the counter giving you attitude, it just sends people to the internets so much sooner...

There are some awesome parts guys out there. Maybe I just have very high expectations from being one myself. I do a lot of engine repair and bike maintenance on the side, so I buy a lot more now than I ever did when I was racing every weekend and finding the good ones is always a treat. I'll frequent a shop specifically because of a good parts man, even if it costs a few bucks more

mxb2
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22437
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Location
Bowie, MD, USA
12/13/2010 11:45am
My local guy is very cool, and he also rides mx, so he gets it! He will match or beat any online price and ship it to the house, only prices he cant beat are the crazy cheap closeout prices, or discontinued items. I try to support him as much as possible but he understands the closeout prices and leftover stuff he can t get anymore. As long as you know what you want all it takes is a phone call and a valid credit card LOL! Plus it makes his boss happy that he is turning over products, i save money and he keeps his boss and shop happy!
Flesh206
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302
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Location
Perrys, OH, USA
12/13/2010 12:32pm
I have a 2T so I'm not worried about it breaking. I just worry about where to go ride.
mxb2
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Bowie, MD, USA
12/13/2010 1:00pm
Flesh206 wrote:
I have a 2T so I'm not worried about it breaking. I just worry about where to go ride.
Guess you don t use gear , chain lube, tires, LOL!
12/13/2010 1:09pm
Here at my local shop, they are open on monday-saturday, closed sunday for racing. They have a parts dealer called KK and they usually get the part the same day. If they cannot get it in that day you will have it the next day. They grantee service and they are a great dealer in my opinion.
TeamGreen
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Thru-out, CA, USA
12/13/2010 1:17pm
Flesh206 wrote:
I have a 2T so I'm not worried about it breaking. I just worry about where to go ride.
Oh, you mean you have a 450X?

Because, you see, if u really had a 250-2T, you'd be worried about a Pistons, rings, 2T oil, reeds, clutches...etc.

Forgive me; but, I digress...I forgot: This is Silly-Season.

The Truth has no-place, here.
flarider
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Location
Daytona Beach, FL, USA
12/13/2010 1:21pm
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
TeamGreen
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Thru-out, CA, USA
12/13/2010 1:26pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
You know, I started to type the very same thing...but...

I might be jus' a lil' smarter than you, today.

My favorite are the "Race-Dads" that try to tell us that their kid is the fastest thing this side of Ricky Ryan...

Classic.
bt260
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200
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Location
Locke, NY, USA
12/13/2010 1:34pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
I wanted to put that same thing in my rant, but it was long enough already. And the "sponshorship" or "racer discount" usually amounts to nothing for the dealer other than lost profit. I worked at two dealers heavily involved in the moto market and of all the guys we "sponsored" with a discount, I think there were 3 maybe 4 guys who ever actually sent in customers. And they weren't the fastest guys either. In fact my farmer buddy who only ever raced one track in his life sent me 10 times the customers Paul Carpenter ever did when he was riding Kawasaki's out of our shop.
TeamGreen
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37422
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Location
Thru-out, CA, USA
12/13/2010 1:42pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
bt260 wrote:
I wanted to put that same thing in my rant, but it was long enough already. And the "sponshorship" or "racer discount" usually amounts to nothing...
I wanted to put that same thing in my rant, but it was long enough already. And the "sponshorship" or "racer discount" usually amounts to nothing for the dealer other than lost profit. I worked at two dealers heavily involved in the moto market and of all the guys we "sponsored" with a discount, I think there were 3 maybe 4 guys who ever actually sent in customers. And they weren't the fastest guys either. In fact my farmer buddy who only ever raced one track in his life sent me 10 times the customers Paul Carpenter ever did when he was riding Kawasaki's out of our shop.
How about the notion...

The Idea...

That a f'ck'n rider ever say,"Thank you!" to a shop/sponsor?


bt260
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200
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Location
Locke, NY, USA
12/13/2010 1:48pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
bt260 wrote:
I wanted to put that same thing in my rant, but it was long enough already. And the "sponshorship" or "racer discount" usually amounts to nothing...
I wanted to put that same thing in my rant, but it was long enough already. And the "sponshorship" or "racer discount" usually amounts to nothing for the dealer other than lost profit. I worked at two dealers heavily involved in the moto market and of all the guys we "sponsored" with a discount, I think there were 3 maybe 4 guys who ever actually sent in customers. And they weren't the fastest guys either. In fact my farmer buddy who only ever raced one track in his life sent me 10 times the customers Paul Carpenter ever did when he was riding Kawasaki's out of our shop.
TeamGreen wrote:
How about the notion...

The Idea...

That a f'ck'n rider ever say,"Thank you!" to a shop/sponsor?


Is that to say that a "thank you" is all that is needed? It's great when you get it, but try paying a light bill with a thank you. Giving a 20% discount on a part with 30% margin is actually quite a bit to offer. The whole idea of sponsoring a rider is to bring more business to your shop. Thank you's don't buy parts.
NP301
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2669
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Keene, NH, USA
12/13/2010 1:54pm
wait. hold on. 1) even if you ordered on the net, you still wouldn't receive the part faster. 2) most dealers that close on Mondays (AS...
wait. hold on.



1) even if you ordered on the net, you still wouldn't receive the part faster.



2) most dealers that close on Mondays (AS THEY SHOULD) are the ones that are run by enthusiasts. They are out riding sunday thru monday JUST LIKE YOU.

That means, they are more fun & less painful to deal with; most truly share your passion.

They generally have better prices because they are in the business for the right reasons and they are more knowledgeable than the volume high-turnover car-dealer shops so chances are the part you ordered will actually be the one you receive.

The ones that open on Mondays are the ones trying to be car dealers by going after every last dollar.





And besides, Ask any Racer. Any real Racer. Racers buy spare parts in advance

Blake wrote:
You must have more spare parts than a factory team.

Im sure most non factory guys have a spare gas tank in their gear bag.
brett metcalfe did....
mx-4-2
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Location
Manakin Sabot, VA, USA
12/13/2010 3:00pm
I order all my parts, tools, oils, etc... for our racing effort from the internet. Better prices, less hassle than with the sarcastic parts counter guy and more likely to get the right parts.

I am sure there are some really good shops. I just have not yet found one.

All summer when we broke a part that I did not already have in inventory, then we were able to have it before the next race the following Sunday.
MX4EVR
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Canton, OH, USA
12/13/2010 3:04pm
Dealers should expand and increase sales volume by competing on the net. The more you look for sales the more you will sell not that hard just takes a little time. They may be controlled by oem but if so then start another biz under a diff name and go net only.??
WORCSRacer
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Clovis, CA, USA
12/13/2010 3:07pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
Bullseye.
MX4EVR
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Location
Canton, OH, USA
12/13/2010 3:20pm
"Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser. "


Did they hold a gun to your head and make you sell them parts at little or no profit????
Be realistic.
If a racer spends $8K per year on Parts and Supplies, should he/she get a discount????

You say no ok lets switch.....................

Lets say YOU ( a dealer ) buy 1000 dunlap tires per month to sell to your customers and the other dealer in the town over buys 100 dunlaps per month you guys should have the same price correct???? Not hardly, volume comes with discount.
You have to be on one side of the fence, not both.

Chili
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Location
Winnipeg, CA
12/13/2010 3:23pm
flarider wrote:
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers? Because all racers want and...
Dirty little secret, you know why a lot of dealers don't cater to racers, be it road racers or off-road racers?

Because all racers want and expect not only the lowest price, but they want a "racers discount" as well and they also want sponsorship in the way of a sticker on their bike, making them think they deserve an even greater discount.

Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser.

Look at a dealer floor....five or six street bikes to every dirt bike on the showroom floor. Look at the service department, eight to ten street bikes to every dirt bike.
On volume alone, dealers make more on street by selling not just basic parts, but by selling chrome, accessories, and more...and keep in mind, street bikes usually carry two passengers, so it's twice the leather and accessories.

That's the fact and dirty little secret no one likes talking about and admitting to in this business, for fear of alienating or hurting someone's feelings, but the fact of the matter is, dirt bikes for most dealers contribute only a small amount to the overall bottomline.

and yes, there are always exceptions to every rule
One of our local dealers has pretty much chased away all MX business by spouting this to anyone whoever asked for a discount. As a racer and a street rider it always left me scratching my head.

I look at my cruiser, it's now 8 years old and in the first two seasons I did spend a few thousand on accessories. Since then I've spent nothing other than tires because the bike is setup exactly how I want it which also leads to me having no plans to upgrade it anytime soon as it's exactly what I want.

On the racer side of things we own two bikes which get replaced annually or semi annually. Those bikes usually see somewhere around $1,000 put into them right off the showroom floor (bars, clamps, chain, sprockets, plastic and whatever else seems necessary for that bike) Then as the season goes on we invariably need many more parts to get through the season with this trend repeating each season.

Helmets and gear are heavily slanted to MX for spending as well as I don't replace the street stuff near as often as the MX stuff is trashed.

So the logic is you'd rather get XX margin off me once every 8-10 years versus y margin on a non stop basis?

Thankfully we have a great dealer here who stocks pretty much everything for most current race bikes although for the OP I think a gas tank would be a stretch. Once an item doesn't sell for a 6 month period, when it does sell it will no longer be a stock item. As a customer I don't think I can expect better than that.
771
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USA
12/13/2010 3:43pm
Go to CostCo
GuyB
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12/13/2010 3:51pm
Just for their bulk I really couldn't see too many dealers stocking replacement fuel tanks if they didn't need to. Multiply one tank for each model (and model year). Then multiply that by brands. You'd quickly eat up to a lot of real estate and resources that could be used for something else.
jmar
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Location
Oklahoma City, OK, USA
12/13/2010 4:01pm
MX4EVR wrote:
"Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser...
"Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser. "


Did they hold a gun to your head and make you sell them parts at little or no profit????
Be realistic.
If a racer spends $8K per year on Parts and Supplies, should he/she get a discount????

You say no ok lets switch.....................

Lets say YOU ( a dealer ) buy 1000 dunlap tires per month to sell to your customers and the other dealer in the town over buys 100 dunlaps per month you guys should have the same price correct???? Not hardly, volume comes with discount.
You have to be on one side of the fence, not both.

"Fact of the matter is, for the most part with most dealers, racers are a pain in the ass with minimal profit margins....they're a money loser. "

Bingo

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