FCR suspension

Oh, it made it here.  The guy’s son and daughter are in there just doing their best to turn all future customers away.  The son said “I’ve had it done and have been stumbling over the box for weeks” after saying he will ship it when he feels like it because asking about where it is upset him.  Looking at posts on their page and other comments in the thread, it seems like this is a reoccurring theme.  The owner (the dad) hasn’t been on to say anything, but it seems to be a common theme that he just stops responding completely when these things happen.  

That family sounds like a joke. I hope the business is ruined after this 

Don’t count on it. People still send stuff to Varner. 

At what point does it turn into theft? If what the dude says is correct, and he has been waiting 5 months for something that should have taken a couple weeks and the business owner is saying he will ship it when he feels like it, sounds like theft to me. 

I used them back in 2008 on my 2007 KTM 450 SXF.  I think the dad's name is Bob Luketic, they were fine back then, but this doesn't look good.

They seem friendly

There are a couple more where they flat out said something to the effect of “sorry you can’t afford quality work” as their review response 

I’m disassembling my wp suspension as we speak to send out to them. Can’t have people at the practice track thinking I’m poor riding on inferior suspension. Great marketing job by them!

Ok ill bite. I was going to make this thread earlier after I saw this and decided not to. But to save others trouble they committed fraud for me. Made an appointment to have my suspension re valved and serviced. Drove out dropped it off was told 2 hours. Went out to eat drove around came back after 2 1/2 was told it wasn't done yet. Waited around another 2+hours, at this point it was getting late. Get my suspension back and noticed nothing but FCR stickers. Come to find out they didnt even crack the forks or shocks open. Later I find out they admitted (not to me) to not touching my suspension because they were busy. 

similar story happened to a friend that used fcr for a long time. he switched to a different company after  because they ripped him off like $500.

They got me for $2160 for springs, tender springs, seal head assemblies, res caps, seals and etc for a set of Side by Side shocks. Only shipped me 3 gallons of oil and the res caps. Then ignores my texts, Facebook messages and will not answer my calls. 

Honestly I am surprised they are still in business. They were garbage back in 2005 and appears nothing has changed

Makes my blood boil seeing some of that kids responses to people. Basically calling them out like he's Anderson Silva. I'm not sure how he's still walking and talking after treating people like that. Hopefully someone will humble him. 

I almost posted your stuff, but figured you’d be here eventually. 

he had used them for a 3 or 4 years and was happy, the last time he went he said they were rude to him and charged him for a suspension service that they apperently didnt do. This is just what i heard from him, i have never met the owner of fcr.

I was going to read that, then saw i needed a Facebook account.

Holy shitshow, Batman!

Good to know. Thanks for posting that life altering comment. 

I read through some of the Facebook comments, and this Justin comes off as a major tool.  Good thing he is working for daddy because with his arrogance he probably wouldn't be able to hold a job elsewhere.

Adult children flexing on their parents coat tails is nauseating. 

Looks like your friend and me aren't the only ones. Ive seen quite a few guys say the same. Heres 2 guys in a row in the comments on that post. At 500+ a pop how many hundreds of thousands of dollars has this guy scammed from people? 

Wow what a POS.  That shit's criminal.

You gave them the suspension. Never will be theft. A civil matter...

Folks look like a bunch of scumbags to me. Makes you wonder how they get any customers.

 
couple more gems from Justin Luketic of FCR 

I keep seeing them say if you can't afford and talking about money like they're balling. Meanwhile I also see comments saying he had to hide his van from the repo man. More and more scamming people for money. A review from a supplier saying he never got paid for material. Then I just seen this gem. From some of the dads posts I know where the kid gets his attitude. 

https://www.thumpertalk.com/forums/topic/934261-fcr-suspension-issue/

This guy has been running his scams for over a decade and his family is all in.

Steer clear of these clowns. My post from thumpertalk in 2015…

https://www.thumpertalk.com/forums/topic/1148544-fcr-springs/#entry1256…

Where to begin... I used this company in 2011, They offered a good deal at the time (military discount). I sent my stuff off when my riding season ended in mid december. I did not get my stuff back until march 2012. I did not think much of it at the time. Got the stuff on my bike and my bike was fantastic. I had nothing but good things to say about this company at that time.. the work they did was really good.  this was a 09 YZ250F

In nov 2012 I sent my head to them for port & polish new valves all that stuff. I did not receive it back until april 2013. 4 months for head work. Bob's Excuse was their email servers were changed and stuff was messed up. So it was just another shipping issue to me. nothing wrong with work quality.. wish i stopped doing business with them at that time. 

This is when the big problems started. I sent my suspension to them again for my 2014 YZ450F in feb 2014 . They were to respring, revalve, change internals out with their "works parts" They were gonna hook my stuff up again like my '09. The one thing i asked for specifically was Blue FCR stickers. 

I get an email back March 5 from bob asking my weight and cc info. I also asked him what they were doing to my stuff his reply "Everything man. I need your billing zip code. Works pistons. Spring seats. Pressure springs. Main springs. Sub valve mods. Shock piston. Shock base plate. Shock bleed jet. Etc etc."

I did not hear anything back from him about sending my stuff. so i asked about it 2 April. his reply. "Hey mark. Sorry man we've Been busy as &%$#@!. Ill check and see if they shipped it. I was waiting for those blue decals for ya. They may have came and they put them on and shipped. Ill find out when I go in buddy" I was also told them broke something internal on my forks and were waiting on new parts, and also they were busy at nationals.

So i finally received my stuff 10 May. About 3 months turn around time. first thing i saw when i opened the box was big ass YELLOW FCR stickers the one item i asked not to have and what they told me was holding up the shipping. The forks and shock still had dirt on them from when i shipped them and i am 99% positive the rear shock spring was not changed out. Still had the yamaha blue spring. The shock spring on my 09 said FCR on it. 

when i rode my bike the suspension was softer than it was stock. My bike was bottoming out over little doubles and riding like shit. To this day i still do not know exactly what they did if anything. I ended up buying new fork and shock springs for my weight and had them put on by a local mechanic. needless to say the bike felt 10x better. When i questioned them on the work this was the response. Guy named Matt. 
 

"Hey brother, I looked into this situation.  Bob was completely unaware this happened.  He is going to message you and take this over personaly.  We did have a recent shitbag working for us for a few months and he was terminated for lack of work ethic.  I’m not completely dismissing any of this on him but we want to fix the situation and make you more than happy with the service you paid for!  As I said before Bob will be messaging you if you don’t hear from him 24hrs please let me know.  He again wants to get you taken care of personally!

Thanks for your patience!"

The pic i added showed how far down my shock was when setting my sag after they "resprung" it for my weight. They ended up sending me a new shock spring but it was worse. Thats when i gave up with them and took my loss. Stopped asking them what their deal was. They asked if i wanted to be on their "military appreciation page" haha man i really hope they are out of business. 

My advice is do not speak to these guys again or give them business of any kind.. go find a real company with good reviews and solid reputation. I still never got an invoice for the work "they did"

Guy i ride with also got dicked around by these clowns on taking forever to ship and also had to change his springs out as well. He may chime in later.

Thank you for shedding some light and sharing my experience on vitalmx! The moto community has good people in it still and hopefully they can be warned. Keep your eye out on my FB page for further updates! More information dropping this week! 

That facebook thread is UNBELIEVABLE. 

I have NEVER seen a company involved in this industry be so comfortable to blatantly defraud and take advantage of paying customers like this before. It seems like the Justin guys dad is the one who built the business up? Him, his wife, and brother (?) are on a war path to run it straight into the ground. 

Some of his responses are incredible. How this guy got one person to send him money in the first place is incredible. I dont think he is all there in the head. 

These people are on another level of scummy and they don't even care lol. 

EDIT: Except for Varner possibly lol. BUT at least he isn't on a thread replying to HUNDREDS of comments with absolutely brain dead responses acting like its a joke lmao.