Plz email support@lucasoil.zendesk.com

craigathan404
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Oregon City, OR, USA
Edited Date/Time 5/28/2022 10:24pm
This is the support/help email for MAVTV. Let them know how you feel about the commercials during todays “broadcast”.

We saw maybe 3-4 laps during 250 moto 1? Absolutely embarrassing. Guess we will have to wait to SX 23 to watch some racing.

support@lucasoil.zendesk.com
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5/28/2022 1:50pm
This is not how you do it in this day. You blast them all over social media.
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-MAVERICK-
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Ontario, CA
5/28/2022 2:00pm
They don't care.



Commercials weren't a problem for the series for 10+ years...

It sucks!
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HusqFan3
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5/28/2022 2:40pm
Bump- take action don't just complain on a message board or nothing will change
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HusqFan3
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Sammamish, WA, USA
5/28/2022 2:40pm
Bump- take action don't just complain on a message board or nothing will change

The Shop

1911
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5/28/2022 2:47pm
HusqFan3 wrote:
Bump- take action don't just complain on a message board or nothing will change
Sending a e mail won’t help either. Just send you back a canned response, to a question you didn’t ask.
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VanDan
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BE
5/28/2022 2:57pm
Sent three emails to them, no response.

Contacted them on Facebook. Canned response, not listening to the request or owning it.
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HusqFan3
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Location
Sammamish, WA, USA
5/28/2022 10:23pm
HusqFan3 wrote:
Bump- take action don't just complain on a message board or nothing will change
1911 wrote:
Sending a e mail won’t help either. Just send you back a canned response, to a question you didn’t ask.
Trust me, one email won't do shit but if they get an email from 75% of their subscriber base i guarantee you it will. Business will ultimately do what's in the best interest of their bottom line so if they understand they're not going to get away with skinning people from both sides they'll make changes
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5/28/2022 11:15pm
I'm not happy about a few things.

First is that there is no ability to rewind a live event, that's a basic function and meant that I had to wait for replays which delayed me watching for 7 hours.

Second is that the replays took forever to be up. After waiting 4 hours I ended up watching the first 3 motos on YouTube. It's crazy that some random person can beat them to uploading a race by 5 hours or so.

Thirdly was the stupid commercials and content. They talk about sponsor requirements, but I'm pretty sure that doesn't include historical rider bios mid-race, or stupid crowd footage, or long title cards. That is basic production stuff that they need to get right. The amount of racing shown in 250 moto 2 was an abomination. Even the stupid box ads would have looked better without the box and managed to show more racing with a transparent logo. The number of commercials is insane too, make it 1 or 2 cuts per race for a maximum of 1 minute each, and eliminate the stupid intros/outros that eat into race time.

I'm not at all happy given this is a paid subscription that many have taken explicitly for motocross.
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tek14
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Vantaa, FI
5/29/2022 1:13am
They dont reply what you write about.
Just Bot answers blaa blaa problems...
Magoofan
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Shadow Glen (for those who remember), CA, USA
5/29/2022 1:23am Edited Date/Time 5/29/2022 1:24am
F**K sending them emails or blasting them on social media. Cancel your subscriptions....that's the only thing they will listen to. $$$$ talks.

I'm dropping coverage after the 1 month ends. I'd rather watch Youtube highlights over what they gave us today.
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Post a reply to: Plz email support@lucasoil.zendesk.com

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