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Lunch with Sondra, eh? You assume a little too much.
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Pretty sure I didn't, but I do think if you have an issue, you speak to the manager, don't you think?
Or do you think my analogy of complaining to the McDonald's janitor and not the restaurant manager about your inadequate Big Mac is the proper procedure in seeking relief for your displeasure?
It's really simple, you have a problem, talk to management.
Least that's what I do when I have a problem at a business
At 10 bucks a head at the gate would be 300-400 bucks just to open the gate is yes, a rip off.
I am sure they cancelled the Ambulance which runs from 600-900 bucks an event because of the poor show-up and thats why they could not let you ride/race so they sent out the paid flagmen to give you the good news.
At the least they could have refunded your money or free pass next event.
Send them a email stating your displeasure and see where that gets ya first.
Who of the two is more likely to resolve your problem?
OP showed up ready to race, paid his dollars, and that is where his responsibility as a consumer ends. The track failed to deliver a pleasant experience. He spread the word. Where did he fail as a consumer?
In trying to resolve it in a civil manner with management, the actual people in charge.
If you, in your attempts at consumer issue resolution is to take it to the lowest person on the chain of command and believe that is an adequate attempt at a resolution, then your consumer experiences must be quite interesting when they don't meet your expectations
Would you ever purposely sell empty jugs of coolant? Of course not, not if you want to stay in business. He should not have to waste any more of his time trying to recoup money that was un-earned by the promoter. Bad business in the already dwindling market of moto...
The customer did not like that resolution, so then the customer should have spoken to a manager who could provide the desired resolution.
I guess I must be a difficult customer, because if there's a problem and I do not believe the resolution offered by that employee is satisfactory, I ask for a manager or supervisor. Done it at restaurants, stores, the cell phone company, the cable TV company and others.
Pit Row
"Are you in charge? Who is your boss?"
It baffles me, why are you such a staunch advocate for this promoter Flarider?
When Pepsi/Air Dania was open down here, I was the guy caught in these situations, because it would rain many days and there were times turn out was bad, and we'd try to offer the same thing, usually over the PA, not someone walking about, nevertheless, if someone came up to the trailer and said they'd rather have their money back, no problem.
all they had to do is ask
This guy didn't seek a resolution with anyone higher up. Didn't ask for a manager so he could say "Hey, I'd really rather have my cash back and we're gonna go"
I know I would have said "no problem"
That's the point, this customer made little effort to resolve it at the track, but preferred to sign up here just to rant about it and elsewhere.
Those who are passive, let shit go
Those who let it go at the moment then it works them to a point to raise hell about it later (even on the local boards)
Those who believe there hard earned Dollar is at least worth a Dollar in return.
I count myself as the later, I work hard for my money
Jay didnt get the offer of his money back and that should have been one of his offers.
Us racers spend the whole week stressed, dealing with assholes and trying not to get screwed at our regular jobs/business's so we have the money to spend on something that we enjoy,relaxes us. Motocross on Sunday isnt supposed to be another place we have to be on guard for getting screwed over on.
Regardless of what they paid, they all got the same.
Lot easier for you and if you think about it, better deal for you, because you could use the everyone else's rain check whenever you wanted, stretch 'em out as long as you wanted.
Easier for us too, because we didn't hold everyone up at the gate trying to leave while calculating who paid what and how much.
Jay was offered a rain check.
He didn't want that, and I understand that. He wanted his cash back and I understand that as well.
So, just like we did at that track, just ask.
No one was being screwed over, he just preferred a different form of refund than that offered, and likely all he had to do was ask.
You would ask for a "rain check" for a malfunctioning gate, track not watered or races ran late??
Races run late= rain check
No water=Rain check
Too much water (rain) = Rain check
See how this is coming off?
Post a reply to: Robbed at the races?