Posts
32
Joined
3/13/2011
Location
USA
Edited Date/Time
1/27/2012 9:57am
Several weeks ago, my wife ordered some clothes from Motocross Giant. She ordered her a couple of T-shirts, me a couple of T-shirts, a DVD, and 3 shirts for my son. Ten days later we had heard absolutely nothing from them. So I called them. I was told that 2 of the 3 youth t-shirts were out of stock, one of which was discontinued. I asked why I was not notified and the guy was apologetic and offered to let me pick out some that were in stock and overnight them to me. So we did. The next day I got one t-shirt instead of 3 and it wasn't one that we had ever ordered and was the wrong size. So I called back up there. They were completely unwilling to make up for any errors. Finally, they agreed to let me try to pick out ones in stock again and they would ship them ASAP. After I picked them out I was told that they would ship on Saturday. Still no shirts and DVD today. So I called yet again. They didn't ship the t-shirts until yesterday and just forgot to put in the DVD. And they refused to ship it to me, instead wanting to credit me the cost of the DVD. Motocross Giant is apparently a bunch of misguided hacks who could care less about customer service. Just thought I would let everyone know!
Finally last year I was in the Valley and dropped into their storefront in Canoga park. A whole bunch of WTF there too; from walking in and not being able to find an employee for 15 minutes to dealing with them for a half hour while they tried to figure out how to redeem my gift card.
There's almost no reason not shop at Motosport.com, unless you're in a spot and they happen not to have stock.
The Shop
DeCal Works Huge Plastic Inventory of UFO and Polisport kits.
Luxon 4-Post Bar Mounts
$189.95 - $239.95
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