Supercrosslive.tv impossible to cancel

Ross710
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Ross710
Has anyone else had trouble cancelling auto-renew on Supercrosslive.tv? Every time I click on my profile to change the settings and cancel auto-renew I get a message that says "Something went wrong". Tried contacting supercrosslive.tv by email and they have been of no help. They say they are unable to turn auto-renew off and that it must be done by the user. I've tried multiple browsers, clearing cookies, clearing caches, incognito mode, etc with no luck. My only option now is to call my credit card company. Very frustrating.....
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Motofinne
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Motofinne 11/1/2021 7:50am
11/1/2021 7:50am
Yeah i have the same issue. When is the date when it autoreniews?
1
Ross710
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Ross710 11/1/2021 7:57am
11/1/2021 7:57am
Motofinne wrote:
Yeah i have the same issue. When is the date when it autoreniews?
I believe it auto-renews on the same day you purchased the subscription last year.
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183Matt
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183Matt 11/1/2021 8:02am
11/1/2021 8:02am
I don’t know if this helps in your situation, but I had a similar problem with Directv a few years ago. My monthly bill was being charged to my credit card on file. Long story short I could never get through to cancel, endless waiting on the phone and my calls being dropped. I finally reported my credit card lost. That made it so they couldn’t charge to my card due to account info changing and they started contacting me.
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Broseph
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Broseph 11/1/2021 9:25am
11/1/2021 9:25am
Ross710 wrote:
Has anyone else had trouble cancelling auto-renew on Supercrosslive.tv? Every time I click on my profile to change the settings and cancel auto-renew I get a...
Has anyone else had trouble cancelling auto-renew on Supercrosslive.tv? Every time I click on my profile to change the settings and cancel auto-renew I get a message that says "Something went wrong". Tried contacting supercrosslive.tv by email and they have been of no help. They say they are unable to turn auto-renew off and that it must be done by the user. I've tried multiple browsers, clearing cookies, clearing caches, incognito mode, etc with no luck. My only option now is to call my credit card company. Very frustrating.....
Not sure if you can get this far, but to get out of subscriptions like that I’ve had good luck updating my billing information and intentionally entering my credit card number wrong. Keeps you from having to cancel, and they’re usually more than happy to take a new card number. When it comes time to charge it, it won’t work. Then they end up contacting you and suddenly you have the upper hand.
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tek14
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tek14 11/1/2021 10:25am
11/1/2021 10:25am
Trying to enter site and clicking "Account Settings" just gives plank page "Something went wrong"
You having same problem?
1
Blue Groove 11/1/2021 10:32am
11/1/2021 10:32am
Will supercross live still be used for international viewers do we know?
Ross710
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Ross710 11/1/2021 10:42am
11/1/2021 10:42am
tek14 wrote:
Trying to enter site and clicking "Account Settings" just gives plank page "Something went wrong"
You having same problem?
Yes, same problem. I've decided to cancel my credit card, as my credit card company cannot prevent transactions. They can only review charges that I dispute. Sounds like a lengthy process so just easier to cancel my credit card. It's too bad that Supercrosslive.tv can't help with this. Seems ridiculous to me.
2
tek14
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tek14 11/1/2021 10:58am
11/1/2021 10:58am
Thank you for contacting Supercross Live Customer Support.

We would like to inform you that we are updating all of our apps and you will very soon receive app updates that will resolve these issues. Please access Supercross through the desktop web browsers for the time being.

Supercross Live Customer Support

Maybe they are fixing it soon?

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