Got to give props to KTM Australia

Matt6505
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Matt6505
Long story short, bought a 2016 450FE off a guy with 10hrs on it, had the cam/rocker chew out at 20hrs due to a possible manufacturing error.
KTM ended up rebuilding the head, bike still had a knock to it as the metal shavings had ruined the oil pump/bottom end.
Ended up putting a completely fresh engine in it after I was messed around for 8 weeks waiting for parts to rebuild the head (internal ordering mistake)

So stoked I have a completely fresh motor, last week I would have never even considered a KTM in the future (was on Hondas for 10+ years) but I can't argue with that support.

Has anyone else had similar stories? Or did I get stupidly lucky?
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Crush
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Crush 3/19/2017 7:32pm
3/19/2017 7:32pm
Wow. That's unreal! Probably worth dropping a case to your dealer too mate!
wsc96
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wsc96 3/19/2017 7:34pm
3/19/2017 7:34pm
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for parts. Are you saying in the end they replaced the engine with a new one?
Matt6505
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Matt6505 3/19/2017 7:44pm
3/19/2017 7:44pm
wsc96 wrote:
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for...
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for parts. Are you saying in the end they replaced the engine with a new one?
Completely new motor, and offering compensation for the delay in getting it fixed.
I was just amazed they would cover the costs on a second hand bike with 20 hours on it to begin with, I was extremely frustrated with the time to get it fixed but can't complain with the outcome.
wsc96
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wsc96 3/19/2017 7:48pm
3/19/2017 7:48pm
Cool, good outcome then I guess Smile

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tobz
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tobz 3/19/2017 7:49pm
3/19/2017 7:49pm
wsc96 wrote:
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for...
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for parts. Are you saying in the end they replaced the engine with a new one?
They could of literally wiped their hands, being the second owner.

Good deal.

Especially with a fresh motor. Anything else would make me sell it as soon as it's repaired, with it still being in the back of my mind.
Matt6505
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Matt6505 3/19/2017 7:53pm
3/19/2017 7:53pm
wsc96 wrote:
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for...
I can't see where any of that is a good look for KTM? Fails due to manufacturing error. Half-arsed fix by KTM. Waiting 8 weeks for parts. Are you saying in the end they replaced the engine with a new one?
tobz wrote:
They could of literally wiped their hands, being the second owner. Good deal. Especially with a fresh motor. Anything else would make me sell it as...
They could of literally wiped their hands, being the second owner.

Good deal.

Especially with a fresh motor. Anything else would make me sell it as soon as it's repaired, with it still being in the back of my mind.
That was my plan, told them if it takes this long to get a bike fixed I'll trade it straight in on a Honda.
No doubt it would have been a ticking grenade looking at the rest of the motor, glad I haven't got the thought of that in the back of my head when riding.
wsc96
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wsc96 3/19/2017 8:06pm
3/19/2017 8:06pm
Did they give you anything regarding why the issue occurred or what will prevent it in the future? BTW, that looks like the last corner at Nowra track... don't suppose it is?
Matt6505
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Matt6505 3/19/2017 8:31pm
3/19/2017 8:31pm
wsc96 wrote:
Did they give you anything regarding why the issue occurred or what will prevent it in the future? BTW, that looks like the last corner at...
Did they give you anything regarding why the issue occurred or what will prevent it in the future? BTW, that looks like the last corner at Nowra track... don't suppose it is?
Could have been the coating on the cam/rocker not taking properly, I know they had a recall in 2013 for that exact thing.
Close, Boppings track he has opened in Braidwood. Worth checking out if you live close by and you like sand
wsc96
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wsc96 3/19/2017 8:34pm
3/19/2017 8:34pm
Cheers. About 2.5 hours drive so something to keep in mind for sure.
Matt6505
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Matt6505 3/19/2017 8:45pm
3/19/2017 8:45pm
wsc96 wrote:
Cheers. About 2.5 hours drive so something to keep in mind for sure.
He grooms and waters it before he opens so no second guessing if you are going to be riding a sketchy track
kiwifan
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kiwifan 3/19/2017 8:46pm
3/19/2017 8:46pm
Good customer service there *tick*
MX690
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MX690 3/19/2017 9:16pm
3/19/2017 9:16pm
Had a similar experience with KTM, we had a 2013 model 85 we put 10 hours on it and decided​ to put new piston and rings in it. We pulled off the barrel and it had a massive big scar down the length of the cylinder. The engine had not been assembled properly from the factory and the ring was stuck under the pin. We took it to the KTM dealer and they replaced the piston and rings along with a new cylinder. Have to say I was pretty happy with their response.

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