Warning Forward Air

oldx
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oldx
Edited Date/Time 1/26/2012 12:26pm
If you order a bike shipped by Forward Air take tools with you to cut the cardboard off and disassemble the framework around the Bike.I picked up a Bike shipped into Kent, WA. and they loaded it with their fork lifts, I signed that I received it and drove the 11/2 hours home. When I got home and started tearing the cardboard off it was obvious they had smashed the framework down on the Bike and rebuilt the cardboard box


I stopped and started taking pictures of this while still in the box and crate.
We contacted Forward Air and in a week or so they sent out a guy to take pictures of the damage.Aprox.$500 damage to fairings.
Long story short they denied the claim because I signed to pick up the crate and where you have to sign it it says you picked up the shipment in good condition.
So tell everyone you know that is considering having a bike shipped to either avoid Forward Air or take tools with you to dis-assemble the carton and shipping crate right at their warehouse.
I plan on posting this on every Motorcycle site I can find on the internet.

Please feel free to copy and paste this into every internet board you know
|
Phlapjax
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Phlapjax 6/3/2008 12:42pm
6/3/2008 12:42pm
So it wasn't your fault for not inspecting the crate there? Go figure.
Racer92
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Racer92 6/3/2008 12:45pm
6/3/2008 12:45pm Edited Date/Time 6/3/2008 12:47pm
Phlapjax wrote:
So it wasn't your fault for not inspecting the crate there? Go figure.
If every person took time to open & inspect every crate that came thru their warehouse, they'd never get it all out. No one denies that accidents happen in shipping,, but to deliberately cover it up and stick it to the end-customer is BS and you shouldnt have to second guess if the courier is screwing you.

If that story is true, its gonna cost FA alot more than $500 in headaches.
Big Lenny
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Big Lenny 6/3/2008 12:47pm
6/3/2008 12:47pm
Phlapjax wrote:
So it wasn't your fault for not inspecting the crate there? Go figure.
Dumbass, Some people just don't get it...
Yamaha336
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Yamaha336 6/3/2008 12:50pm
6/3/2008 12:50pm
I would contact every motorcycle mag there is and have them publish your story. They could put it in all the mail room sections.

The Shop

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txmxer
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txmxer 6/3/2008 12:58pm
6/3/2008 12:58pm
Phlapjax wrote:
So it wasn't your fault for not inspecting the crate there? Go figure.
Racer92 wrote:
If every person took time to open & inspect every crate that came thru their warehouse, they'd never get it all out. No one denies that...
If every person took time to open & inspect every crate that came thru their warehouse, they'd never get it all out. No one denies that accidents happen in shipping,, but to deliberately cover it up and stick it to the end-customer is BS and you shouldnt have to second guess if the courier is screwing you.

If that story is true, its gonna cost FA alot more than $500 in headaches.
X2.

oldx
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oldx 6/3/2008 1:00pm
6/3/2008 1:00pm
Phlapjax wrote:
So it wasn't your fault for not inspecting the crate there? Go figure.
Big Lenny wrote:
Dumbass, Some people just don't get it...
Yep you are really the smart one around here. Where you live at again? Oh yeah Compton dumb SOB
Cygnus
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Cygnus 6/3/2008 1:13pm
6/3/2008 1:13pm Edited Date/Time 6/3/2008 2:43pm
Phlapjax wrote:
So it wasn't your fault for not inspecting the crate there? Go figure.
Big Lenny wrote:
Dumbass, Some people just don't get it...
oldx wrote:
Yep you are really the smart one around here. Where you live at again? Oh yeah Compton dumb SOB
Big Lenny
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Big Lenny 6/3/2008 1:29pm
6/3/2008 1:29pm
oldx wrote:
If you order a bike shipped by Forward Air take tools with you to cut the cardboard off and disassemble the framework around the Bike.I picked...
If you order a bike shipped by Forward Air take tools with you to cut the cardboard off and disassemble the framework around the Bike.I picked up a Bike shipped into Kent, WA. and they loaded it with their fork lifts, I signed that I received it and drove the 11/2 hours home. When I got home and started tearing the cardboard off it was obvious they had smashed the framework down on the Bike and rebuilt the cardboard box


I stopped and started taking pictures of this while still in the box and crate.
We contacted Forward Air and in a week or so they sent out a guy to take pictures of the damage.Aprox.$500 damage to fairings.
Long story short they denied the claim because I signed to pick up the crate and where you have to sign it it says you picked up the shipment in good condition.
So tell everyone you know that is considering having a bike shipped to either avoid Forward Air or take tools with you to dis-assemble the carton and shipping crate right at their warehouse.
I plan on posting this on every Motorcycle site I can find on the internet.

Please feel free to copy and paste this into every internet board you know
Damn Olditch, what does where I live have to do with anything?, I live in Compton because I choose too, I can actually live anywhere I want. Now back OT, I was calling Phalpass a dumbass not you. I'd be pissed too...
oldx
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oldx 6/3/2008 1:40pm
6/3/2008 1:40pm
oldx wrote:
If you order a bike shipped by Forward Air take tools with you to cut the cardboard off and disassemble the framework around the Bike.I picked...
If you order a bike shipped by Forward Air take tools with you to cut the cardboard off and disassemble the framework around the Bike.I picked up a Bike shipped into Kent, WA. and they loaded it with their fork lifts, I signed that I received it and drove the 11/2 hours home. When I got home and started tearing the cardboard off it was obvious they had smashed the framework down on the Bike and rebuilt the cardboard box


I stopped and started taking pictures of this while still in the box and crate.
We contacted Forward Air and in a week or so they sent out a guy to take pictures of the damage.Aprox.$500 damage to fairings.
Long story short they denied the claim because I signed to pick up the crate and where you have to sign it it says you picked up the shipment in good condition.
So tell everyone you know that is considering having a bike shipped to either avoid Forward Air or take tools with you to dis-assemble the carton and shipping crate right at their warehouse.
I plan on posting this on every Motorcycle site I can find on the internet.

Please feel free to copy and paste this into every internet board you know
Big Lenny wrote:
Damn Olditch, what does where I live have to do with anything?, I live in Compton because I choose too, I can actually live anywhere I...
Damn Olditch, what does where I live have to do with anything?, I live in Compton because I choose too, I can actually live anywhere I want. Now back OT, I was calling Phalpass a dumbass not you. I'd be pissed too...
Sorry, I'm just really in a bad mood today. My mistake,
Big Lenny
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Big Lenny 6/3/2008 1:51pm
6/3/2008 1:51pm
Hey I understand, $500 is a nice piece of change, I feel ya'..
Phlapjax
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Phlapjax 6/3/2008 1:56pm
6/3/2008 1:56pm
You are the stupid fuckers as it is the first rule of shipping. He is the one receiving the goods, it is his responsiblity to inspect the package that he was to receive. Once he signs on that line it is his. So Fuck off if you can comprehend what I was saying. And if you are stupid enough to sign it and leave then you deserve it.

Lenny you should have your GS with you at all times, your dumbass needs to be reminded to breath.
Big Lenny
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Big Lenny 6/3/2008 1:59pm
6/3/2008 1:59pm
Calm down JoeBob..
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Racer92 6/3/2008 2:00pm
6/3/2008 2:00pm
Laughing
Robert
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Robert 6/3/2008 2:12pm
6/3/2008 2:12pm
This thread should be sponsored by Midol.
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Cygnus 6/3/2008 2:15pm
6/3/2008 2:15pm
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Foster576 6/3/2008 2:15pm
6/3/2008 2:15pm
Robert wrote:
This thread should be sponsored by Midol.
Laughing
srmtr
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srmtr 6/3/2008 2:35pm
6/3/2008 2:35pm
Phlapjax wrote:
You are the stupid fuckers as it is the first rule of shipping. He is the one receiving the goods, it is his responsiblity to inspect...
You are the stupid fuckers as it is the first rule of shipping. He is the one receiving the goods, it is his responsiblity to inspect the package that he was to receive. Once he signs on that line it is his. So Fuck off if you can comprehend what I was saying. And if you are stupid enough to sign it and leave then you deserve it.

Lenny you should have your GS with you at all times, your dumbass needs to be reminded to breath.
Did you miss the part where he explained that they rebuilt the cardboard box around it thus intentionally hiding shipping damage they caused? If they were not responsible then they should not have went out of their way to attempt to cover it up. If the outside of a shipping container shows no damage, why would you assume it has been crushed? Forward Air screwed up, and tricking the consumer into signing the waiver is not ethical business practices no matter how you twist it around.
Phlapjax
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Phlapjax 6/3/2008 2:54pm
6/3/2008 2:54pm
Phlapjax wrote:
You are the stupid fuckers as it is the first rule of shipping. He is the one receiving the goods, it is his responsiblity to inspect...
You are the stupid fuckers as it is the first rule of shipping. He is the one receiving the goods, it is his responsiblity to inspect the package that he was to receive. Once he signs on that line it is his. So Fuck off if you can comprehend what I was saying. And if you are stupid enough to sign it and leave then you deserve it.

Lenny you should have your GS with you at all times, your dumbass needs to be reminded to breath.
srmtr wrote:
Did you miss the part where he explained that they rebuilt the cardboard box around it thus intentionally hiding shipping damage they caused? If they were...
Did you miss the part where he explained that they rebuilt the cardboard box around it thus intentionally hiding shipping damage they caused? If they were not responsible then they should not have went out of their way to attempt to cover it up. If the outside of a shipping container shows no damage, why would you assume it has been crushed? Forward Air screwed up, and tricking the consumer into signing the waiver is not ethical business practices no matter how you twist it around.

No I didn't miss that part, but you obivously missed the part where I said it is your responsiblity to inspect it before you sign it. Doesn't matter if it looks good or not rip the f'ing thing open and check.

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Big Lenny
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Big Lenny 6/3/2008 2:58pm
6/3/2008 2:58pm
Did you miss the part about being a dumbass?..
wpcjs
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wpcjs 6/3/2008 2:59pm
6/3/2008 2:59pm
I hope everyone that picks up a crate takes the time to open every crate before they sign the release, forward air will get out 10-15 crates a day, if that.
CR500Rider
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CR500Rider 6/3/2008 3:00pm
6/3/2008 3:00pm
I've shipped alot of stuff through Forward Air with no problems. I'm talking mixing consoles, subs, top boxes, wedges, etc. Heavey and fragile stuff. I'm not saying they didn't screw your stuff up but you do have to read what you sign. Once you signed it, you released them of any wrong doing. I inspect every package I get before I sign anything. I don't let anyone rush me. It may not make them happy but it does me. I have witnessed UPS repackaging shipments so it does happen. I had a company called Acme Shipping totally destroy 2 Soundcraft 400B consoles IN flight cases. That takes talent.
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Cygnus 6/3/2008 3:01pm
6/3/2008 3:01pm
wpcjs wrote:
I hope everyone that picks up a crate takes the time to open every crate before they sign the release, forward air will get out 10-15...
I hope everyone that picks up a crate takes the time to open every crate before they sign the release, forward air will get out 10-15 crates a day, if that.
And be paying a few insurace claims .
35smom
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35smom 6/3/2008 3:08pm
6/3/2008 3:08pm Edited Date/Time 6/3/2008 3:09pm
Our first yamaha came thru forward air. Mike at Rock River asked me to do just that....take the cardboard off and inspect it in front of the forklift guy. I did, it took me a whole 5 minutes. Even the guy in the office told me to inspect and then sign....and this was even
in Newark NJ !!!!!
Phlapjax
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Phlapjax 6/3/2008 3:10pm
6/3/2008 3:10pm
Big Lenny wrote:
Did you miss the part about being a dumbass?..
Lenny you call me that on a daily basis, that would be like not waking up with morning wood, it just doesn't happen.

BTW you know your "Day Spa" is over right?
srmtr
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srmtr 6/3/2008 3:15pm
6/3/2008 3:15pm
So, regardless that the consumer signed the waiver without opening the crate, you are saying it is OK to intentionally decieve the person by hiding damage to intentionally shift the responsibility to someone else?
Phlapjax
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Phlapjax 6/3/2008 3:19pm
6/3/2008 3:19pm Edited Date/Time 6/3/2008 3:20pm
go read all of my posts again and tell me where I said that. But before that see the pic I put up for you again. Shit happens and it is your responsiblity to make sure it isn't you on the receiving end. You must be the one that Lenny is talking about that doesn't get it.
newmann
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newmann 6/3/2008 3:23pm
6/3/2008 3:23pm
Many freight companies will not let you tear into a box or crate without signing first. See if the UPS guy lets you crack open a COD before signing. Not always as easy as it seems. But I will go to great lengths to inspect for damage, I've been screwed over too many times. Usually by lazy asses that can't pack something worth a shit. UPS showed up one day with a set of works Showa forks hanging out of the box as she unloaded them and drug them across the cement. I absolutely freaked. Another time I had an engine being delivered back to me in the special built 3/4in. plywood box I made with handles on top to move it by. I heard her cartwheeling the box all the way through the truck. When she raised the back door, I freaked again. She doesn't deliver here anymore. Freight companies don't go out of their way to protect your stuff. Anytime I ship something it is packed for delivery by tornado. They have to run over it with the freight truck to screw it up.
srmtr
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srmtr 6/3/2008 3:35pm
6/3/2008 3:35pm
Phlapjax wrote:
go read all of my posts again and tell me where I said that. But before that see the pic I put up for you again...
go read all of my posts again and tell me where I said that. But before that see the pic I put up for you again. Shit happens and it is your responsiblity to make sure it isn't you on the receiving end. You must be the one that Lenny is talking about that doesn't get it.
OK, I looked at your last response to me. And for the second time it sounded like that of an uneducated idiot that works in a warehouse and couldn't think of an intelligent response in a debate.

You are the idiot. Yes, the consumer trusted the freight company because on external visual inspection (from the sound of his story) the package did not have damage, so he signed the waiver. Yeah, shit happens, so an ethical business will stand up and take responsibility for it, not decieve the consumer. It is a sad state of affairs these days when you can't trust a business. I would have personally inspected the crate a little closer, but not everyone is as picky as I am and I am sure a lot of people are decieved all the time. That is what my point is, the deception by Forward Air. But you keep defending them.

OK, go ahead with some moronic, name calling insult. I fully expect it from someone that isn't even intelligent enough to understand my point.
srmtr
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srmtr 6/3/2008 3:35pm
6/3/2008 3:35pm
Phlapjax wrote:
go read all of my posts again and tell me where I said that. But before that see the pic I put up for you again...
go read all of my posts again and tell me where I said that. But before that see the pic I put up for you again. Shit happens and it is your responsiblity to make sure it isn't you on the receiving end. You must be the one that Lenny is talking about that doesn't get it.
OK, I looked at your last response to me. And for the second time it sounded like that of an uneducated idiot that works in a warehouse and couldn't think of an intelligent response in a debate.

You are the idiot. Yes, the consumer trusted the freight company because on external visual inspection (from the sound of his story) the package did not have damage, so he signed the waiver. Yeah, shit happens, so an ethical business will stand up and take responsibility for it, not decieve the consumer. It is a sad state of affairs these days when you can't trust a business. I would have personally inspected the crate a little closer, but not everyone is as picky as I am and I am sure a lot of people are decieved all the time. That is what my point is, the deception by Forward Air. But you keep defending them.

OK, go ahead with some moronic, name calling insult. I fully expect it from someone that isn't even intelligent enough to understand my point.
SteveS
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SteveS 6/3/2008 3:45pm
6/3/2008 3:45pm
I just looked at Forward Air's website for terms of shipping coverage. They only cover for loss of shipment at a rate of 50 cents per pound shipped. They don't claim anything other than that and state that if an item needs to be insured, insurance must be obtained separately through an insurance carrier.

That might be the biggest reason why they didn't pay for any incidental damage.

In addition, it appears that for motorcycle shipping, most of their shipment guarantees are based on the shipper using Forward Air's motorcycle crates. None of which is a cardboard box.

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