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Only $10 for all 2024 SX, MX, and SMX series (regularly $30).
If the plating looks ok, it may work fine, but I would still contact the seller as it is a poor relief job.
Paw Paw
Not unless partzilla is selling replated cylinders.
The Shop
Not sure what the issue was but I did not feel comfortable using the cylinder. So glad partzilla is making it right. It just sucks to delay this build another weekend. I want to ride my smoker!
I will say this customer service experience has been inconvenient.
Long story short: I spoke with a supervisor at 8:01am Monday morning and explained the issue. He wanted me to e-mail pictures of the spot, and he would let me know. So I sent the above picture at approximately 8:15AM via email, directly to the supervisor.
I did not hear anything back from him, so I called Partzilla on my lunch and got a different rep. He explained that my cylinder had already been shipped out for a return. Great... but not so great, as I no longer live at my previous address. I explained this to him and he advised me to contact UPS to see if I could get it redirected. I explained that I was not interested in doing that and the supervisor should have contacted me to let me know what was going on. A simple reply to an e-mail.
His next solution was for me to just "go and try to get the package at my old address." Which is not only an hour from where I live, but who would recommend doing this!? But this was my only option, which I plan to try to do after work. he said there is nothing he can do because it had already shipped out. This was at 1pm. The tracking shows the packages first scan at 4:08pm. So not sure why the disconnect there. He also said that a return automatically sends it to the same address. Well what if I move (I did). I realize it's unfortunate timing, but damn.
I have since e-mailed the supervisor twice asking for an explanation for his lack of communication. Which has put me in a bad situation. What if the package is gone when I get there? Who is responsible for it then? This just seems crazy to me. He will not respond.
I contacted the Live Chat on partzilla and the rep was very apologetic and nice, and he said he will make sure the Supervisor sends me an e-mail. This was about 4 hours ago. Still no response.
Unreal. I guess I will be attempting to chase down my package this evening. Hopefully it is there.
In the mean time I am DONE with Partzilla. Rocky Mountain all the way. I've never had a bad CS experience with them. hell I even admit that I forgot to add a part with my order, that had already shipped, and they just sent out the cheap part with free shipping. No questions asked.
"I sincerely apologize for the inconvenience this has caused you. However, I feel Partzilla is not at fault. If we had known at the time of creating the replacement order that the shipping address was different than on the original order, we could have shipped the item to the correct address. "
Now I am just heated. Trying to blame the customer???? A simple reply to my e-mail would've prevented this, such as: "yeah this cylinder looks like crap, we will send out a replacement today."
WTF
But yea you sound like a whiney bitch... (From how Interpreted the story) The dude was trying to help as best he could by shipping out another brand new OEM cylinder for a discontinued bike (which couldnt have been easy). The address turns out to be wrong, no fault of theirs, Im guessing there isnt anything they could do about it after that. Then you ask him to "explain himself" (lol seriously) over an error in shipping that was no fault of theirs.
Seriously the part is fine, I dont know what everyone else here is talking about.... It could probably have been ground in a bit prettier but its not gonna hurt anything.
They were able to get you two brand new cylinders in the span of 3 days (the first of which was just fine)... Thats a taller order than you think it is, and you were a total dick about it. I dont think they are gonna miss your business lol
Pit Row
And as far as the part, its not their fault that the plating isn't satisfactory. They order the parts from a distributor just like you do. They got a bad batch, it happens more than you think. As someone who opens brand new parts from Honda every single day, I've seen my share of bad batches of parts. I had 4 regulators for four wheeler one time before I got a good one.
Anyways it's all moot because this cylinder looks worse than the first one. So Partzilla is contact the manufacturer. Will update once something is figured out. There definitely seems to be a plating issue with these.
What should I do?
Post a reply to: Weird Spot in New Cylinder