Posts
4087
Joined
1/22/2013
Location
AU
XR's Only customer service sucks,
I placed an order January 4th 2018 and although I am in Australia I don't yet have my part,
Four emails later with no replies,Two phone calls only to be told such and such are at lunch or out at the moment but
told they will email me back. Err nothing.
I am sure ( I hope ) my part will eventually arrive and it will be a great product, but their customer service sucks.
Other vendors customer service and delivery time has been fantastic, DC Plastics, BBR, Bucannon spokes,
Thanks for listening, Rant over……...
I placed an order January 4th 2018 and although I am in Australia I don't yet have my part,
Four emails later with no replies,Two phone calls only to be told such and such are at lunch or out at the moment but
told they will email me back. Err nothing.
I am sure ( I hope ) my part will eventually arrive and it will be a great product, but their customer service sucks.
Other vendors customer service and delivery time has been fantastic, DC Plastics, BBR, Bucannon spokes,
Thanks for listening, Rant over……...
This is the customer service i should have received straight up.
Some companies could really learn a lot from some of the Ebay stores on what is great customer service and communication
.
For now i am counting the days until my part arrives, hopefully what i am expecting.
I'm sure you have all been waiting for the conclusion with bated breath.
My stainless header arrived today in a well packed solid box, it's a work of art and i have a cheesy grin ear to ear.
So now that i know to expect crappy customer service, yes i would use XR's Only again.
Mark
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